Pat was amazing to our family. From the moment we ordered the truck to our experience on purchase day. Before we had even arrived, Pat had the truck washed and ready to go for us. Made the process a lot faster which is always appreciated at a dealership!!! read more

Do not buy a vehicle from these guys. They will lie to the very end. I even got to the final stage and had a rebate. They swore my rebate wasn't valid because my address said Dr instead of Drive. Dr is the short version of Drive. Turns out non of it was true and I had a rebate. This recession is gonna be rough especially with a lousy sales team. read more

I bought a 2017 pre owned Ford Fiesta from a different dealer, despite not being a Theodore Robins Ford customer, I was treated beyond great. I called their service department and spoke with Frank to see if I had bumper to bumper coverage or if my extended warranty could be used at their service department. Frank was very patient with me and was able to guide me as to what I had to do to get further help. After a long day at work I dreaded making the call but thankfully he made it easy for me to get what I needed. Thanks again Frank and I hope I'm able to bring my car in for service soon! read more

I'm updating my review, Theodore Robbins had my truck and wouldn't bring the price down on stuff that was covered by warranty unless I took my review down and posted a positive review. I bought a 2017 Ford F-150 that was lifted, it had 20,000 miles on it, and after a few months I. Priced a loud sound as I was driving down the road. I brought it in, they told me it was the rear end. It needed to be replaced. I bought the extended warranty, and they refused to even send a claim to my extended warranty company. I said can we try? And see what they say? The general manager said, I'm the extended warranty rep and I'll deny it. They claimed that I just have picked a piece of trash up on the freeway that wrapped up in my drive line which cause my rear end to go out. They had my truck for three months and charged me $1100, and I also had to pay for a rental truck for 3 months. Worst, most shady unprofessional people I've ever dealt with. read more

Recently my daughter purchased her first vehicle from Theodore Robins Ford. I was extremely pleased by how she was treated by the entire staff! They were patient, knowledgeable, honest, and extremely kind. I highly recommend Eddie, our salesman, and Steve, the store manager. Thank you for making this process so positive! We will be recommending you to our family and friends! read more

A great experience purchasing a car, better than anyone else. Rauly was so awesome to work with. Great customer service, better than any i have gotten anywhere else. I am pretty pessimistic when it comes to car salesmen, but these were nothing like the rest I've met or dealt with. They were helpful on the phone and in person. The car looked immaculate even though it was a used car and every other car thats used I've shopped around for in Orange County has been a huge disappointment. Super honest, it was smooth and Ron in finance was helpful and straight to the point too. I would go here again to buy a car and was really happy with my purchase. Rauly was the best!!!!!!! Ron too!!!!!! read more

Having bought my 2003 Expedition from Theodore Robins Ford in 2005, we always knew this would be the dealership we would purchase from when the time came for a new car! We had excellent service in both purchases. Theodore Robins Ford is a family owned business with a reputation for honesty & treating customers fairly which is as important as putting out a great product (which they also do!) Loved my Expedition for 13 years and am so thrilled with my new 2017 Explorer. Have already received so many compliments on the beautiful color, Smoked Quartz. Thank you to all those helping us with the purchase; our salesman, Rad, finance mgr, Tommy, the sales mgr that got the car from another dealership (Eddie, I think), and of course, Dave Robins, general mgr. that made sure we were happy! Thank you all. read more

Theodore Robins Ford - 2017 Ford Explorer Sport - Car Dealers Near Me - Costa Mesa, California

I ordered a Ford Transit on February 4th, 2021. Despite the pandemic, the chip shortage, and Ford Motor Company being less than transparent the Owners (Dave and Jim Robins) and the Fleet Manager (Tom Glockner) amongst other's stepped up. They dogged the manufacture and got things moving after a 7 month delay. If they hadn't been so diligent, who knows how much longer it may have been delayed. The delay was no fault of Theodore Robins Ford. They honored their motto of "Completely Satisfying Customers Since 1921". Their diligence in these trying times is greatly appreciated. A satisfied Ford Family member read more

Brian was great!! He answered all my questions and made buying a car a breeze! Fun conversation and just good vibes. Stoked on my new F-150! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

Theodore Robins Ford is the BEST Ford Dealer EVER!!!! Great selection of vehicles, great pricing and they employ the finest sales staff. Darren Ricci is the best! He patiently listened and put no pressure on me, as I explained my financial situation and my limited budget. He got back to me quickly and has done everything humanly possible to get me the right vehicle at the right price. Well, actually a GREAT PRICE!!! Darren Ricci, I owe you a huge debt of gratitude! God Bless you and Thank you so very much! read more

Went to Theodire Ford because they work with my dad's bank. Found a truck he really wanted. He let me negotiate. Curtis helped us. He made it quite clear several times he was a manager. Test drive went well, small talk was good. As we are negotiating i provided a price we wanted. Only $500 separated our offer and Curtis' price. I was being stubborn. But what really upset me was when he said, " I am a manager, I don't need your business." Frankly, I was floored by that. A car dealership that doesn't need business? My dad already had the financing, I was trying to get him a deal. He left with his truck but I can't believe we were told our business wasn't needed. I get you gotta play hardball but find another line. I will be looking for an Expedition soon and needless to say it will NOT be at Theodore Ford because apparently managers don't need our business. I would avoid this dealership. read more

They do a great job here and if you make an appointment the wait is fine. Nice relaxing lounge with water, coffee, Internet, tv and comfy chairs. Good communication while you are waiting. They found a nail in my tire during a routine tire check and I was happy they found it and repaired - Saving me a flat tire on the freeway!!! read more

This is an EXTREMELY untrustworthy place. We saw an SUV that had a sticker price of $32,900 on it. It was late at night so we came back the next morning to buy the car & test drive. When we went to talk to the sales representative about the price, they added a hand written sticker "addendum" onto the car marking it up by $5,000! What the heck!? Who does that? They are complete liars and the definition of sleazy car salesmen. DO NOT GO HERE!!! We have pictures & video proof that the addendum was not originally on the car so we will be reporting them. Save yourself a trip and don't go here read more

I bought my 2013 C-Max last week( with the help of Phillp from internet sales) He was helpful and very accommodating. he even drove me to another dealership so I could check out other cars before I came back and bought the C-Max. I have bought all four of my cars from Theodore robins and had my Ford Ranger for 15 years. Thanks to Philip and Theodore Robins, I once again have another car that I'm very happy with and we'll still to be a loyal customer read more

I normally don't write reviews, but I felt inclined in this case. Hopefully someone will read this and learn from my experience . This dealership is the stereotypical slime ball dealership , that has no respect for the customers, and only cares about the dollar. I had a gentleman in finance that supposedly had me approved by Ford on a vehicle. He did a great job of keeping in contact , and apparently worked hard on the " deal". It was also very apparent he was not on the same page as the rest of the staff. My wife and I came in on limited time to sign documents and take delivery on the vehicle at 230 in the afternoon . The person working our deal , knowing we had to leave in a timely matter would disappear for over an hour at a time. Finally I had to leave for work, the person handling our deal was kind enough to give my wife a ride home , if the deal did not go through. After 4 hours , my wife began to leave , and a finance guy tapped on the window and said they were ready to deliver the car. My wife went in to sign documents , and they had none ready and at 7 pm , my wife demanded to be taken home( I later found out the finance guy just wanted money, so we could sign documents from him).... Long story short , they kept my family there almost 5 hours, no apology, no communication from the manager, my wife being told they had something to work out, then they were going to deliver the car, then nothing. Complete waste of our time. We were treated like garbage. My daughter heard the management question our integrity. I guess they didn't know, that I have been in medicine 26 years and my wife works at a bank. Bottom line is , they are what every negative stereotype about what a dealership is and how they operate. Stay away from this place and take your business elsewhere, you'll be better off for it!!! read more

They worked a great deal for me. Ask for Baldwin, he will hook you up. I purchased a new 2016 Ford escape titanium. Originally I wasn't expecting to get the highest trim for that vehicle however I could not turn down the great offer I ended up with. The entire process took two weeks and Baldwin never made me feel bad on any offer I through on the table. The negotiation process was great and I will definitely buy a vehicle from them again. read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

These guys know how to make things happen... I went to a different Ford dealer that I had previously bought 2 vehicles from in the past out of loyalty to my Sales Rep, Unfortunately he told me without a large down payment to cover my negarive equity they could not help. My wife found Theodore Robins Ford online with a great deal on a used vehicle. I made an appt with Chris the internet sales manager. He had the vehicle ready for the test drive before we arrived. After the test drive not only did he give me pricing on the used vehicle, but also lease options and purchase with multiple option for down payment from 0 to 4k ( based on my budget). The Sales Manager Steve was a wiz with checking all inventory and working the numbers to get me something that was what I wanted. They presented me all the offers and we found a match. Not only did I end up with a New 2020 Edge SEL with tons of bells and whistles. They gave me more on my trade than offered by the other dealer to help cut the negative equity. Steve then hopped on the phone and called Ford Credit directly and got me a 0% APR for 72 months... Talk about impressed, these guys work hard to earn your bisiness without the back and forth and made us feel like family rather than just another customer.... I gave them my criteria and they made it happen... If you need a used or new car you gotta go see these 2! read more

Theodore Robins Ford - My new baby with Steve and Chris! Awesome guys! #Covid-19 - Car Dealers Near Me - Costa Mesa, California

Thank you Steve in the Service Department. Good Communication and good estimates on when the repairs would be finished. I appreciated the no-nonsense communication. read more

Update: had them check my horn over a year ago because it didn't honk all the time. Service guy said it's normal. Just took it to ken grody and they told me my airbag is fucked up. I've been driving around for over a year with a bad air bag in my steering wheel. I could've died. read more

I left my car on Wednesday at the Ford with the code P1299 and other few problems. I left my car for one day and a half there for on the second day they say that no problems were find on my car. So I left and went for the Smog Check when my car failed again. So they basically stayed with my car and I couldn't even work because of this. At least they didn't charged my but I feel I lost a lot of time with this. read more

Steven White at the service center was extremely rude. I showed up late because I was lost due to the fact that i'm new to this area. Steven did not greet me when I walked in. Did not say one word to me just extended his hand out for my key. He told me it would take about an hour so I got a ride back home while I waited. He called less than an hour later to let me know the vehicle was ready. When I arrived to pick up said vehicle be ignored me again. I stood in front of him and he handed me my key. He continued to let me stand there while he was silent so I assumed he had nothing else to give me. Then he asked me if I wanted my receipt. I said "yeah sure" and he chuckled. The report indicated that there were multiple things needing to be corrected with the said vehicle. In addition to that my tires were marked red for critical condition. I am not understanding why nothing was said to me as far as what services were done and which ones were recommended if you for see it being a safety issue. When you are fully aware that I am the driver of the vehicle. If I had decided to be negligent it could have affected my safety. I'm glad I chose not to do so, but something should be done about this. I feel that I'll assumptions were made. read more

Theodore Robins Ford - Work recommended but not performed which was not brought to my reconvened by Steven White. - Car Dealers Near Me - Costa Mesa, California

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We visited the dealership on 1/29 because we were looking for a good, reliable used car. We had a great pressure-free experience with Michael Flores and we found the car for us. Highly recommend both him and the dealership if you are looking for a car. read more

I have edited this review. I am really upset with Robbins Ford. I had my financing in place and did not need a credit check by them and told the dealer this. I did not authorize one. I had to fill out a credit app anyway, was told this was for their registration, etc. but the next day I find I have a note from a credit agency saying my credit was pulled. Very angry about this. I lowered my 5 star rating to 3 because of this. I would not trust them now. I was lied to. I thought that this was the best experience ever buying a car. We saw an Edge advertised for an attractive price. We called in the evening and asked about having it brought to our home for a test drive. Chris Alcocer arrived with the car the next morning and we drove it, liked it and decided to see what Robbins would allow us on a trade in of our Fusion. We were able with Chris's help to negotiate the price we wanted and the trade in value we wanted while we went about our day at home. All of this was handled via phone. So easy. They tried to throw in an additional $795.00 SEC charge for something we didn't want on the car but that was not included in the advertised price, we were able to refuse it but it was there and if we hadn't seen it they would have slipped it in. That is a big charge for nothing and not mentioned in the sales price but we were initially told when we questioned it that it was an additional item we had to pay for. That was sleazy. I would suggest anyone buying a car be on their toes for additional charges after a price is advertised. It seems illegal. Chris was great to work with. He delivered our new vehicle clean with all of the paperwork and drove away our Fusion. He listened, addressed our concerns and helped us to get the deal we wanted. Very pleasant person. Never felt that we were being pressured in anyway during our exchanges. As mentioned, everything was handled without our ever having to leave the house! Love the car. read more

Car buying experience was one of the best I've ever had. No pressure to buy anything extra than what I ordered. Due to material constraints, the order took longer than expected, but Rick kept me in the loop throughout the process. I paid exactly what I expected to pay. Paperwork was quick and easy. Car features were thoroughly explained. Excellent service and experience. I trust this dealership. read more

I have tried multiple times just to speak to someone about ordering a vehicle. Good luck if you choose to try this dealership as they do not communicate at all. read more

Dishonest!!! BAIT & SWITCH trick. Saw a great deal for The Ford Edge SUV called and spoke with Ed (the director of internet sales) told him I was interested in the car and wanted to make sure it was still available. He assure me it was in their lot. I texted him right before I left my house in Long Beach. I felt like a fool, I arrived excited and Ed shakes my hand and introduces me to Phil who will be helping me. As we walked out to the lot, Phil tells me that the car is no longer available. He says it sold two hours ago. I was upset and confused. I said "what do you mean, it sold I texted and Ed and told him I was on my way. I asked to speak to the manager. The manager said I'm sorry the car sold 10 minutes tea ago. I was upset and humiliated. They couldn't even get their stories straight. Steve Smith, Ed and Phil Chris are the salesmen who basically gave me the run around. Ed said he couldn't help me because he did not know anything about car sales Phil can answer all your questions. I looked at their titles. They have the same titles read more

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I opted to utilize the Service Chat feature from your website to schedule an appointment to bring my vehicle (that was purchased at Theodore Robins) in for service before the factory warranty runs out next month. I relayed my "laundry list" of items with great detail. I work in an automotive service department in OC, so I absolutely understand the importance of providing your Service Advisor with as much detail as possible in order to set them up for a successful visit. 9 items total. Gave that "person" my email address & phone number. The only thing I did not have handy was my VIN as this facility should already have that info on file since i'm a "Preferred Guest" that purchased from them. I specifically requested to have an appt as early as possible on 11/09/17 with a shuttle (if possible) to drop me off at work that is located down the street from this dealership. If you notice the date of this post, 11/14/17, not ONE PERSON HAS REACHED OUT TO ME VIA EMAIL OR PHONE. I then hopped on the Chat feature again today. I was connected to Genie B. - who was very nice, but ultimately unable to help me. My only question to her was whether or not there were logs/notes of my prior chat conversation. Not surprisingly...NO NOTES WERE LEFT. AGAIN, NO CALL/EMAIL ATTEMPT WAS MADE. What the hell did you do with my personal information Theodore Robins??? Is this how you treat YOUR service guests who purchase their vehicles from your store??? Is customer retention and satisfaction not a concern of this facility??? (must be nice as ALL OTHER dealerships put customer loyalty and satisfaction at the top of their lists...) I actually WILL bring in my vehicle for service at your facility - not because I purchased from you. Not because I purchased from you. Not because it's conveniently down the street from my house and work. Not because of your amazing customer service.... I will be bringing in my vehicle because I AM SALIVATING AT THE MOUTH TO FILL OUT A SURVEY FOR YOUR SERVICE DEPARTMENT. read more

Hands down the best car buying experience I've ever had. Friendly and professional staff and they work hard to get you the best rebates and incentives to get you the very best deal on your new car purchase. I highly recommend you go through Raffi as your sales representative as he was so honest and thorough. Truly 5 our of 5 stars experience. read more

Great service every time 1,000,000 times better than the crooks at Ford of Orange I take my girlfriends car here all the time even though it's much further than two other dealerships near me and never regret it The staff are very knowledgeable, very kind and very professional. read more

I just bought a car here yesterday! The sales manager helped me pick my dream car! I've been wanting for this car! The sales manager Baldwin Eneaji was the best. I recommend him. He made my dream come true!!!! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

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Gosh don't even get me started with this dealership. I have so many unresolved issues with this place. They are terrible customer service wise after you buy your vehicle. I'm never buying a car from this dealership again. Save yourself the time and stress and avoid this place at all costs. read more

As the final customer of 2022, I predict that the team at this Ford are going to have an amazing 2023. Michael F. in sales was so professional, personable, and helpful when it came to purchasing my vehicle. Trying to get the car of my dreams at a fair price felt nearly impossible over the last two weeks, Mike F. Made it happen in 4 days with a vehicle that is hard to get your hands on at this time. Additionally, Ron M. from the finance department was so well-versed, transparent, and able to answer all my questions when it came to the finance side of my purchase. As a first time car buyer I felt well informed about everything throughout the process and was overall very happy with my experience thanks to the guys here at Theodore Robins! read more

My fiancé just took his Ford Raptor in for an emergency service for the same transmission issue he's had 4 times now! I don't feel safe knowing he's driving the truck as is, and they couldn't provide a rental to help him get to and from work. He has premium insurance, and the advisor Pete is short and unwilling to help with promptness, or provide any explanation as to why the same issue keeps happening. You would think by the 4th time, they would get it right. Unbelievable service, and so disappointing since we live right by this location. read more

Chris was very helpful with explaining the entire process. Very professional and transparent about pricing. Most other lots I was at (including other ford dealers) wasted a lot of time keeping you on the lot to "find" more info. At this dealer, you're able to sit down on the same computer as you are walked through different pricing models rebates etc Very pleased with the experience and recommend taking a look at this dealership. Ask for Chris! read more

Don't ever come to this store! I wanted to update my SYNC system and they charge me for $190. They said it is not the problem of updating, I need to change a new CarPlay, and I said yes. However, I have been waiting for 1 month for this part and they still told me that they didn't know when will the part arrive. I wanted to cancel this order and they still charge me $190 for doing nothing for me!! read more

I couldn't be more happier with my Escape Hybrid. My family friend had me contact Dave Robins and he put me in good hands with Darren and also Rick Rodes. Everything went smooth and I was happy with the timely matter they got me in and out. The customer service was 5 stars and I was totally satisfied. I will be a repeat customer. Sincerely thanks again Dave, Rick and Darren. read more

Mr. Shortsleeve has made my worse day ever. Very rude and not helpful in any way. I really tried to worK with him because I know that some people can have bad days but being rude to employee and customer was the worse I have ever seen. He made us feel unwanted and like a burden. This type of customer service should not be allowed. I would rather drive 40 more miles to see then next dealer if this is their norm. read more

We'd purchased two brand new vehicles from this dealer and had a very good experience in the past. The sales department was courteous and easy to do business with. So, I did not hesitate to bring my car back to them for repair under warranty, although there were other Ford dealers nearby my house. 4 days later (Saturday late AM), when I called for the status of the car, the gentleman at the service dep. (Frank?) politely informed me (after checking with the mechanic, indicating the paperwork needed to be finalized and car still needed to be washed) that I could pick it up between 2 - 4 pm. I had been given a four-day voucher for the car rental. I found the car rental office (across the street from the dealer) already closed and could not return the rental. I explained the rental car issue to the Asian gentleman at the service department at the dealer. He either was not happy working on Saturday, or thought that I was lying about the advised pick-up time; he was very rude and condescending. I left the rental car and the key with the guy (as advised), picked up my car -- my day was totally ruined by the horrible "service" experience. If you are the management of the dealer, you can check the phone recording and service desk video on 9/15 (Saturday around 2:30pm) to verify my statement. read more

When I bought my 2020 ford ranger at robins ford on 11/6/2020 the guy that did the paperwork charged me $960 For 2 basic oil changes! I did not notice the crooked charges at that time. I wrote a bad review about this 11/21 when I needed my first oil change and the owner of Robbins ford contacted me and admitted to the bad deal and said he would refund me the $960 back and give a free oil change next time. Till now, 1/7/22 there has been no refund! read more

I had a great experience working with Miguel and Felix. I came in to test drive the Fusion and the team was more than accommodating. They pulled out several cars for me to drive so I could experience the difference in the various models. I had a few specific features I wanted included and Miguel helped me find exactly what I was looking for and had the car transferred in for me. They didn't waste my time haggling for hours, a very smooth buying process. I love my new car and would recommend the dealership. read more

Theodore Robins Ford - My new fusion hybrid se! - Car Dealers Near Me - Costa Mesa, California