Nothing but great things to say about the service and the staff at Theodore Robins. I just purchased a Ford Edge Titanium from Chris Alcocer this past Saturday and couldn't have had a better experience. He was extremely patient in working with me for a week trying to find the perfect car at the price I needed. He helped me land my dream car with way more options than I could dream of. His patience, timely communication and commitment to customer service are the reasons why I am, and always will be a loyal Theodore Robins Ford customer. Theodore Robins is in the business of selling cars but is not in the business of trying to upsell you items you do not need or cannot afford. At no time did I feel pressured to take a deal I wasn't comfortable with. In this business I know that is a rarity. Bravo Chris Alcocer at Theodore Robins on your 5-Star service. Thank you!! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

I bought my ford from here and recently took it in and they "fixed" the recalls and oils leaks I had. I had a rental car for 7 -10 days and got it back last week. It is a 2 year old car and my battery just died - after they just gave a my car a clean bill of health... This guy Evan seems to be running the show there and I have seen not only major quality decrease but customer service as well. Seems like they just want money and are being very unethical in how they are doing it. read more

I want to say "Thank You" to Theodore Robins and Jimmy Carter, our salesman, for making our car experience enjoyable! We bought a new Ford Escape yesterday. I love it! Jimmy is a true professional. He was easy to work with and did everything he could to "do the deal". No games. He knew what I wanted, found it, and make it work for us. This is our third car that we've bought from Theodore Robbins Ford. We would highly recommend them. Thanks again, Jimmy, for a really good day! read more

I've been in the automotive industry (advertising) since 1997 and have dealt with a lot of dealers/dealerships. I must say that I've never been treated with such respect and honesty than I did with Theodore Robins Ford. This is my 3rd Ford so I knew exactly what I wanted but the dealerships around my home didn't have it in stock. I was in the HB/Costa Mesa area so I took a chance and stopped by Theodore Robins Ford and did I make the right decision! I met Raffi as I was entering the lobby area and he greeted me kindly and respectfully. I didn't feel like I was being "hunted". :-) He was very professional and he listened to my needs/wants for my next car. I also experienced Dan in Finance who helped me feel comfortable about the additional options that I could add on if I desired but didn't make me feel bad if I chose to decline. The dealership had such a comfortable family feel that I went back the next day to introduce my kids to Raffi and see the dealership! They welcomed us with open arms and offered us Starbucks coffee, hot cocoa and yummy Tazo tea! If I could give Theodore Robins Ford 100 stars I would! read more

Dan is the man, literally. I never thought that going to the dealership would ever be a pleasant experience but this went way beyond what I imagined. After having the typical poor experience at other dealerships, I was reluctant to take in the car until something truly broke but even from the first phone call with Dan, I thought it was interesting how he knew the answers to all my questions and set up a time for me to come by. Every aspect of his work was impeccable - the customer service, communication, and timing. I've waited 3 weeks before for a new transmission but had mine replaced here in just 1 day! Dan also makes sure to explain everything clearly so I knew what was happening. Overall he's just a good guy and it's one of the rare times I feel like that you can feel safe with a car at a dealership. Thanks Dan, definitely will only come to this Ford location from now on! read more

Horrible service. I came in to get my car repaired by an insurance they're paired with but before they can get even get started, they needed approval from the insurance. They got denied, which is fine, but they still decided to remove a part of the vehicle that now had to be paid and delayed me getting my car by the whole time. Stay away from the collision team led by Jorge! read more

The management team at TR ford came through for me. After buying an extended warranty, I had s mechanical failure in the sunroof. Initially the insurance company, a third party policy that was sold by TR Ford, denied the claim saying it was s body part. It was clearly a mechanical part as far as I could see. After a brief interaction with the management team they were able to get a good part of the repair cost reimbursed to me. It's Rare to find such concern and effective action by a company that really didn't have to go out of their way to help. I'm Happy to be a returning customer. read more

Service department is a joke. They couldn't find the issue with my car that only has 20k miles on it yet I figured it out myself and fixed it in less than a hour for $240. I felt it was easier to just do it myself and pay for it then deal with the nonsense of these guys who don't have a clue how to do their jobs. Might sound silly but I value my time at a higher amount than the $240 and between driving to them and arguing for hours and possibly not getting it done or done right I just did it myself and have piece of mind. These people don't know about cars at all, they just plug in a computer and if the computer doesn't tell them whats wrong they are clueless. read more

Our business vehicle had a recall. The work needing to be done was extensive. Parts to be ordered. Lots of coordination. Dan in service gave us clear options and then delivered exactly what he promised van fully repaired within 3 working days. With reliable information we could schedule a work around. Great job Dan in service! Your great attitude and accurate communication made for a great experience. read more

This dealer deserve 0 star. Here is my experience. 1. Listed the truck for a good price. Confirmed with the sale man for the price and everything. 2. I showed up after 40 mins drive, everything is still good. Then saleman just ask for some of my information... WITHOUT even ask for permission of running my credit report. Then some finance department guy ran it anyways WITHOUT TELLING ME OR GIVE ME A COPY BY LAW. 3. Sit down with the saleman, and all the sudden, the price changed. They have a Lowjack added in as extra added on so the price is $1999 higher. It was never discussed or shown or talked before. I ran out there as fast as I can. Still pissed at the fact the run my credit without my permission. read more

I had a nail in my tire. Spoke to Steve on the phone. He said come on in. I was in and out of there in an hour. Super clean, spacious waiting room w amazing tranquil fish tank. Super friendly staff, answering my silly girly tire questions. Definitely using this location for future repairs and service. read more

I bought a GT350R from this dealership about six months ago and had a good experience buying the car from them. It's worth mentioning that the GT350R has a number of parts that are installed by the dealership. While some dealerships struggle with this, Theodore Robins Ford installed all parts correctly. I'm very happy with the car! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

I haven't bought a used car in about 20 years because the experience is right up there with a root canal to me. But I can't say enough about the great people at Robins Ford. After a rollover crash totaled our truck we found one we wanted online at Robins. We live 80 miles away, but they still made the deal possible. It was a great low-mileage truck that was fairly priced considering the insane used car market these days. Everyone from Kristina and Baldwin in sales to Rodney in service and JD the used car manager made our experience Great! Any problems were instantly and fairly resolved, and I always felt I was dealing with honest and direct people. It's easy for me to see how they've been in business for 100 years when others fold. read more

Once again my wife and I had an amazing experience as we leased another Ford Edge from Robins Ford! From the safety precautions due to our COVID-19 climate, to the multitude of vehicle options, to finalizing the paperwork, Chris Landcaster and Chris Alcocer made the entire process extremely easy and stress free. I'd recommend Theodore Robins Ford to anyone who wants to lease or purchase a new, or used, vehicle in a stress free environment. They're the best in the business!!! read more

Theodore Robins Ford - 2020 Ford Edge - Car Dealers Near Me - Costa Mesa, California

The service here is excellent! I recently came in to install a spoiler on my Mustang, which was purchased here three years ago. I had many other aftermarket spoilers to choose from online but I opted to go with an OEM spoiler from Ford instead. After a quick phone call, I was able to get an estimate for the part and installation. I bought the part online and visited the collision center to ensure that the spoiler would be color matched to my vehicle. I was called within a day to come in and install the spoiler. The wait time was only about an hour and their lounge had a Starbucks machine! I love the look of the spoiler on my Mustang. It has added to the sporty nature of my car and I couldn't be happier. read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

They told me I needed a new engine and cat. That it'd cost $9,000 - $12,000 and if I wanted to they'd put me in touch with sales to talk about trading it in. I went somewhere else and diagnoses was fuel injectors and spark plugs. Still cost me $2,650 but a heck of a lot cheaper than what this place said. Entire experience was pretty awful, guess I had to learn first hand why people don't service their cars at dealerships. read more

This place was awesome, after having a terrible time at Caruso ford. Theodore robins ford had the lowest price for my mustang and should have been my first destination. Called them up let them know the situation Casey completely understood and had my uncle call as well Jose answered the call. By the time I got there my baby was already parked and ready for me. Took one of the best test drives I've had with Jose talked numbers and walked out with not only a brand new car but a whole new respect for dealerships and the service I received here. I highly recommend this place not for the day of experience but the follow ups; both Jose and Casey do for me to insure I drove off in the car I love not the car I need. On top of that they have a Shelby GT350 on display you can look inside and see the beast under hood best dealership hands down. read more

TRF has one of the best most personable sale rep I have ever had the pleasure of meeting. Jason Corrigan is a man of his word. He promised we would not leave there without a vehicle and he delivered. We were there all day but got the type car we wanted and at a great rate. I am totally satisfied with the C Max we were able to drive home in. Jason drove one hour out his way to pick us up and take us down to the dealership and get this done. He worked till late into the night to get this done. And I can't thank him and the sales team enough. There is only one more step to complete but it's no problem and all is great.....Thank you Jason and you have new friends in Rita and myself. Jason wound up being a crook and him and Rita conspired and I lost my car to her. I never needed her to get the car yet they conspired and got her name on the title and sh took my car. I paid all the front money. She played the marriage game and nice she got title she took advantage. read more

I just bought a new 2020 Mustang there through George Contakos. This was by far the single best car purchasing experience I've ever had. George was really helpful getting me the best deal possible with the best APR. (Great credit helps though). The rest of the team was also amazing. Yes, there was a little up-selling, but it was for things I needed anyway (extended warranty, remote locking security) and it always done in a very classy and transparent way. There was no additional charge that came out of nowhere at signing. Once again, ask for George. This is how selling a car is done! A+++ read more

Terrible customer service. I walked in expecting to look at the different Bronco models and i had to ask someone to go for a test drive and they said they were too busy. Someone else reluctantly took me for one and said the bronco i was looking at was too expensive for me. I ended up going to Huntington Beach Ford and had amazing customer service. AJ Slaton at HB Ford is amazing. I bought a brand new custom bronco wildtrack there. (An even higher model and price tag than the one the Theodore robbins sales person said i could not afford) Do not waste your time here. read more

Should be -5 I called a little over a week ago to book a Service Appointment with Randy for this coming Saturday. Everything went fine/ Later in the week I recalled I had Reward Points from the previous dealership I was a loyal customer at for over 10 yrs and since I no longer live in that area called Therodore Robbins Ford to see if they would honor, here is how the conversation went... 1) Reception Answered: Me: I asked for the service dept Recpetion's Response: Yeah Sure Me thinking really this is her attutude OK she's having a bad day? 2) Service Dept this is Randy Me: Hi Randy, this is "I stated my name" we spoke last week when I booked my apt my apt service this coming week. I have a question: I'm part of the Rewards Program from another dealership, would you happen to honor that program at your dealership? Randy: Yeah, no we won't take you and your rewards here! Me: Really, they come from Ford you sure? Randy: Look I know what I'm doing and will not honor you or your rewards. 3) OK, my next question is I'm due for the 150k maintenance can you tell me what that entails and the cost? Randy: I don't know what you've done to your car cannot answer any of your questions...he carried on. Basically they were of no help never have I experienced such morans let alone 2 people who could give a crap about their jobs. I can name numerous people who would love to take both their places in a heart beat. I have put 2 calls into the GM [general manager] however the reception refuses to put me through and find it annoying and if I have to I will drive over there and let them know. read more

Great service and reliable. I went in to get some work done and they took great care of me.Ask for Frank.

NOOOO DONT WASTE YOUR TIME!! So far my car has been at this service location for 2 full days ~15 hours. Originally for a recall part that took 3 months to arrive. Brought it in for a full day along with a short list of other service jobs to perform. Day 1/8hours: drop in air filter, front wiper blades, oil change. Didnt even get the recall part done. Came today, from 10-5. They did the recall part and zero of the other requests. They called me 5.5 hours after I dropped it off, they hadnt done a single thing yet. They at least got the recall part installed but again, performed no other services after 7 hours at the dealership. They do not respect their service windows/appointmentsand they certainly do not respect your time. At one point it took 3 days to get a call back in regards to the progress on the recall part. Just go anywhere else. Literally not a positive thing to say or I would for the sake of full disclosure. Two frowny faces down :( :( read more

Purchased a Certified Pre-Owned car here a few months ago. Admittedly I did quite a bit of research online, a dozen or so test drives of various makes/models at many other dealers and worked out the financing before getting here so the hard part was done. I reached out to their online contact when I saw what I wanted and drove to the dealer. Christopher reached out to me as I pulled up. We did a quick test drive and sat down to work out the actual purchase. I went on a Sunday evening so nobody else was really there shopping and I avoided any agonizing waiting. I was done with everything and driving home within about 2 hours. Financing was easy as well, I don't recall the gentleman's name but he was very efficient and had everything in order to keep things moving along. He sent my bank everything they needed so I didn't have to make any back and forth calls. No complaints. Quite pleased. read more

The service centers at dealerships are known to be bad but Theodore Robins Ford take it to a whole new level. Honestly one of the worst experiences I have had with a dealer and that's saying a lot!!! Called in with an issue I had with my F150 and they said I could bring it in the morning. I asked the turn around time and they said around 48 hours unless some special part needed to be ordered which seemed reasonable. I took my vehicle in and dealt with a service manager names Doug (worst person ever). After having my vehicle there for 2 days and receiving no update I called into Doug. Of course no answer so I left a voicemail. Waited 24 hours and never heard back so I called in again and demanded to speak with Doug. After leaving another message he finally called back. He told me (very sarcastically) that they haven't even looked at my truck yet (it's been 3.5 days at this point) and they ALL Ford dealers have a shortage of techs and take this long. Even though I didn't like the answer I decided to at least wait one more day (paying for a rental car the entire time) thinking they would make me a priority since they see how much I called. I didn't hear anything again and so I decided to call Huntington Ford and they let me know they could have me in and out in 24 hours! I called Doug back ( of course no answer) and left a voicemail. At that point I decided to drive to the dealer and get my truck and take it to the other dealer. Doug called back sometime later and let me know they still hadn't looked at it and he would be off Monday so I wouldn't know anything until Tuesday (more then a week after I dropped it off paying for a rental). I told him I was coming to pick up my truck and to have it ready and all he said was "k". No apology or inquiry as to why. This guy needs to be fired and everyone should go to Huntington Ford and don't bother with this one!!! read more

I came in as a walk in yesterday, my first service and first time at your dealership. Peter took great care of me. Put my license plate on, and didn't forget my asked favor! Price was reasonable, and I was able to even pick up my car the same day! I just got a follow up call as well. I will be returning to your dealer and asking for Peter every time, thank you!! My husband and I were very impressed! read more

Horrible customer service coming from their sales manager. We were treated like we were there to purchase a Ford!

Had a horrible experience with a salesman. Showed up looking at F150's and met one of the salesman. I requested to test drive a Ford F150 XLT and he flat out told me that I couldn't test drive it unless I was committed to buying. This is the first time I have ever been treated as such at a car dealership. I don't know if the reason for his behavior was due to inbred dealership MO or flat out profiling me as someone who could not afford the vehicle. When I do buy my truck it certainly will not be from this dealership. read more

Wow, what a great experience we had with Theodore Robin's Ford. We worked with Phillip in the online sales department and had such an amazing experience. From my first call with Erica to the final purchase they were amazing. We had gone to several other dealerships and we're appalled and shocked how we were treated when we are about to make a major purchase. Phillip was transparent and honest from our first conversation on. Waiting for us and greetings us upon our arrival for our appointment out front. This was the service I was expecting to get from a dealership. I will be back when we need another vehicle! Thank you Phillip & Erica! A+ read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

Be aware of a fella by the name Hans Ham, he will push to sell without caring for your needs or looking out for the best deal for you the consumer, we shook hands on a deposit i gave him "500 dollars cash" we agreed if he couldn't get me what i wanted he will return my "500 dollars in cash" took me 2 days to get my money back in a "check" i'm a local business owner in Costa Mesa and I'm sorry to say but i will NOT refer any colleagues or family members to this dealership! Eddie Cirilo read more

What can I say the sales department is AMAZING! Miguel Arreola and Luis Presa BEST salesmen I have EVER encountered and will ever use for mine, friends and family Ford purchases! Easy to work with and got me exactly what I wanted as far as car and price! I'm unbelievably happy with my purchase!!!!! Thank you guys and I highly recommend!!!! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

First off, we own three Ford vehicles and we love them all. Two were purchased at Theodore Robins Ford, a 2011 F-150 and a 2014 C-Max. About a month ago our F-150 needed a new power control module and Theodore Robins Ford performed the work, they were quick to complete the repairs and had great communication. We were up and running again in just a few days! We are very pleased that even though we purchased our truck over 5 years ago, that we are still treated as valued customers. It is reassuring that a large company such as Ford, cares about their customer and stands by the product that they sell and the service that they provide. We have had a long relationship with Theodore Robins Ford and will continue to go here for our future car purchases and car repairs. read more

Not sure if my email will get to the right person and hopefully I can get my concern to the right person who cares to investigate my last visit 7/30/2018. I'm your loyal customer and have always took my Mustang there for oil change and other services, and majority of the time I'm pretty satisfied with your dealership services until my last visit. To make my long story short. On 7/26 my Mustang displayed "tire pressure monitor fault" message and I have checked the tire pressure and was all well. So I scheduled appointment on 7/30/2018, 8am to bring my car in to have you guys check the problem. Service advisor Frank took care of me and will call me when it will be ready. That afternoon Frank called me and told me the technician checked all 4 tires and tpm sensors was missing, and I asked is that possible? My 9 years old Mustang just decided to tell me there is no tpm sensors in all 4 tires.... Strange, and this can't be explain by anyone in the dealership, and will cost me $1000 to install 4 new tpm sensors. Of course I hesitate to have that service done right away and asked Frank if the technician removed all 4 tires to check to make sure, and he replied me back "YES". When I paid $150 for labor and took my Mustang back to home and discovered one of my rims was a bit damage and dirty ( I kept my car very clean)... surprisingly my 3 other rims are still very clean, so I thought did the technician really took all 4 tires off and check? I called back and spoke to Frank and told him why is other 3 rims still clean and I said I don't believe that the technician have removed and checked all .. Frank put me on hold and came back and told me the technician did not remove other 3 tires to check... Completely dishonest staffs I'm dealing with. I took my Mustang to HB Discount Tire Center and found all 4 rims had strap band inside of the rims but there are no tpm sensors attached to the band (which it supposed to be there) but all 4 are missing. At least they did perform and found the strap band inside the rims, which your technician and your service advisor did not discover. Discount Tire Center installed 4 new tpm sensors and my problem are all fixed, total cost $252. read more

After searching for almost a year trying to find the perfect car for my needs, I decided on a used Ford Fusion. I needed a car to deal with my heavy driving throughout So Cal and had to find a car with HOV stickers. After using the TrueCars app, I saw a beautiful USED 2015 Ford Fusion at the Robins Ford Dealership and immediately went with a pre-approved check, in hand, to check out this beauty. To my surprise, I found this gentleman sitting outside of the building who jumped up to help me when he saw me and introduced himself as Brian Webster. I told him what was important to me in a car and off went to see the car I had in mind. Before we started to take the car for a spin, he was well-versed about the Fusion and took the time to talk about the features of the car and about why this Fusion was a great choice for my needs. I did my homework on the Fusion but he still enlightened me with features I was not aware of. My experience from the moment I stepped onto the property of the dealership to the moment I walked away with the keys in my hand was phenomenal. The service was superior and words cannot express how happy and grateful that I chose this location even though I had three other dealerships I could have chosen from at that moment. Thank You, Brian, for being so genuine and willingness to make me feel comfortable without feeling pressured to buy your car. I am privileged to recommend all my family and friends to you when they are ready to purchase a car. -Carolina read more

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I reviewed the Ford Bronco options online and spoke to a sales associate that same day. On a Sunday around 4pm they told me they had a client back out of the make/model I wanted so I told him I would be there Monday morning when they opened, and was coming from San Diego. When I arrived I was informed that the one I wanted was sold that night by another sales associate. There were no other similar options on the lot when I arrived. They provided no courtesy phone call to save me a 3 hour drive round trip. I then proceeded to place a deposit down for a different color, but same model. They charged me the deposit amount twice. When the bronco arrived I informed the sales associate of the double charge, provided proof, and rather than just apply the $1,000 towards the purchase price they only gave me credit for $500 and said the other $500 would be refunded the next day. It's been over two weeks and no one has called me back although I've left numerous messages. It's ridiculous that you buy a $65k vehicle and can't get a measly $500 refund due to their own mistake. This dealership does not care about their customers and I won't buy from them again. read more

Everyone at Theodore Robins Ford was great! Dean provided all the support with our Bronco purchase! He was super responsive with all of our questions and ALWAYS kept us informed about the process. Will definitely be contacting Dean again for our future Ford purchases! THANK YOU! read more

Amazing customer service by Luke in the service department . Being in the healthcare field , I tend to ask a lot of questions and he was able to answer them all. I would recommend this dealer to my friends . Just wished they washed my car once I picked it up but it's okay . read more

Ripped off for repair estimate. Should have taken them 10 minutes to diagnose, and they charged $200- since I didn't want their overpriced repair. Why does anyone go to the stealer for non-warranty work? Find a good independent mechanic and saves yourself a ton of money. read more

My check engine light came on and I was so stressed! I hate car problems/troubles! Pete was the one that helped me, he was amazing! Mike was the shuttle driver that got me to work also so nice! Thank you guys again! read more

It's been quite a while since my last review, but realized I hadn't finished giving my story. So here goes... Ultimately, I ended up getting my money back and then some. Car returned and walked away. Took several meetings with attorneys (on their side) before it finally happened. Trips to a fancy Los Angeles office for a deposition, talking on the phone, etc.. etc. At any rate - I upgraded the rating on this to 2 stars because I realized while going through this process that the dealership's hands are a bit tied when it comes to these things. I was told by one of the staff there that had I had gone to them and worked through the Consumer Affairs of California I may have been able to manage this quicker. However, I didn't know that before I went in - so lesson learned. The dealership pretty much has to "shut up" at some point or they will end up getting slammed by the manufacturer and attorneys. In short, if you're looking to do a Lemon Law claim, be prepared for a LONG, drawn-out process. It's NOT fast. Most likely, the manufacturer will sit on things till the last moment (in my case, the day we were supposed to go to court) before they will do anything for you that's useful. Keep ALL RECEIPTS, document EVERYTHING (every call, email, letter, EVERYTHING). Otherwise, you'll be fighting every step of the way. Best of luck to anyone else going through this. Be patient. If you have a good claim, a good attorney will tell you and then just follow through. read more