Brought my Ford bronco in for service and this is how they gave me back my car. Mind you this is after hour I picked It up in the front but honestly I been treated better at other dealer they always do a completely wash nothing to detailed and here they didn't do anything my car smells like oil I'm not even sure what they smudged on the mats and door trim.. I even tried reaching out to a manager but no luck. read more

Theodore Robins Ford - Dirty interior after being in the service for 1 day. - Car Dealers Near Me - Costa Mesa, California

Eddie and Fernando were great!!! They were so helpful and made our time at Ford enjoyable. They really went the extra mile to help us!!

WARNING Do not take your car here. We took our explorer to get serviced and it came back to us in worse condition than when we brought it to them. Never trusting the service department again, our auto mechanic had to repair the same things we paid them to do and our transmission was having issues after getting it back... pretty suspicious. read more

All I will say is, Eddie Castrejon and his team made the process smooth and easy. From my initial inquiry, to the prepared offer, to signing the paperwork and heading home. Thank you Eddie. read more

One month ago (February 2021) I bought a used (Ford Certified) 2019 Ford Fusion Hybrid. I first saw the car online at Edmunds.com. The price looked really good and it was a hybrid for the same budget I was shopping for a normal gas car. I sent an email with my contact info and was called by Darin Ricci my salesman. He asked me what time would work for me and said he'd have the car ready when I got there. I got there at 4PM on a Friday, we took a decent 10-15 minute face masked test drive. The window price was higher than Edmunds so I asked if he'd honor the Edmunds price. He did, I traded my old Ford in, waited ~ 30 minutes, went to finance, did all the paperwork and I drove home in my new Fusion at 6PM. Two hours! My last Ford purchase at another OC dealer took 4 or 5 hours. I had to return the next day because I left the title to my old car at home. I had noticed when examining the Fusion that the tire inflation kit and special funnel Ford uses for the capless fuel filler weren't in my car. When I mentioned it to the man I was giving the title to he had someone take what was missing in my car from a new car and was on my way, no hassles. The only thing keeping this from being 5 stars is my trade-in was low ball, if I had to do it over again I would have sold the car myself. However I was in and out quickly and like I said I got a price on my new to me Fusion Hybrid. I would buy another Ford from Robins Ford. A good experience. read more

Horrible service! They were hard to be reached, and don't return any phone calls! We brought our car in and it took them a week to do nothing! They said that it was fixed and as soon as we get on the highway and the warning light comes back on again instantly! Avoid! read more

Mike at Theadore Robins Ford made our experience today so easy! We called -got the info over the phone of the car we were looking for. - Mike was so easy to deal with - honest and helped our daughter understand the buying process. He is such an inspiring person and would go back to him next time we buy a car. Thank you Mike! We will be back because of you!! read more

Theodore Robins Ford - Madison with her new Ford Bronco Sport! - Car Dealers Near Me - Costa Mesa, California

Generally misleading buying process with sales, financing, and admin roles all working together to create confusion and misinformation. Be on your toes and check every line of every document or they'll sneak in a change at the last minute (and gloss over it instead of addressing it). read more

These guys were amazing! I tried two other Ford Dealers first. One immediately quoted me $5k over MSRP and persisted even after I explained I was on the Ford website looking at the pricing. The other salesperson at another Ford dealer would send me random questions via text and then not reply for days. Third time is a charm they say and Christopher Alcocer came to the rescue. Both he and his manager, Allen Zahra, were very communicative and helpful. They did everything they could to get me what I was looking for and did it all quickly. If you are looking for a Ford, I highly recommend these guys. It was the best car buying experience I've had to date and I've had 3 car buying experiences prior to this. read more

Theodore Robins Ford - 2020 Ford Escape - Car Dealers Near Me - Costa Mesa, California

Please note that I still like this Service Center, and that this review is a training opportunity for my past 2 experiences trying to address the "battery" issue I've had with my 2023 Escape Hybrid (with 3,xxx miles around the times of both visits). My Service Advisor was Frank, and I'm unsure how many techs were involved during each visit. But honestly, I believed they overlooked something that should have been part of the troubleshooting procedure. Scenario: My vehicle kept going into "deep sleep" mode to prevent further draining of the battery. My radio screen would display: System off to save battery. Also, my outside passenger door handle would not register unlock/lock functions and interior dome lights would immediately turn off a second after the vehicle shuts off. Additionally, over a week before my first visit, one morning my Escape would not turn on. I can get into the vehicle, but because it's a hybrid, the "Ready" light would not show. After letting it sit all day, when I came home from work it finally started (although many error codes showed up). Since that day was when I noticed all these issues. Thinking it's a bad battery issue, I finally decided to take it to this service center. Although I have 3 other dealerships closer to where I live/work, see my other reviews on past experiences. The first time I brought it in Frank had his tech(s) do the testing and mentioned that the battery passed and is holding a charge. I was ok with this because they did what's expected. I was able to get my vehicle back same day. However, after leaving the service bay, that pesky message appeared again the moment I shut off the vehicle. And along with it were the associated symptoms. Therefore, I took it back in 2 days later and told them they can hold it for a few days to do better testing. Well after 5 days (Friday-Tuesday), they told me that the issue was my dash cam causing a drain. That didn't make sense to me because I've had that same dash cam in 3 prior vehicles the last 2 years, and never had problems; the power source is direct to a USB port (not the auxiliary power). I didn't bother to argue with Frank - as I didn't want to be without my vehicle another day. But keeping nothing plugged into the USB ports (and still not using the aux power), the problem still came back. Feeling frustrated about having an inferior product, I was about to purchase a brand new, bigger size battery. Did some research on some Escape forums, and that's where I stumbled upon the "BMS Reset" procedure. With Frank mentioning the battery passed with flying colors, I've decided to go through the reset process (because what else can I lose). It's been a few days, and so far the vehicle is running as expected; no more problems so far! Apparently, Ford placed a sensor somewhere connected to the battery line, and because mine faulted in the past, it still needed to get reset. So after flashing my high beams 5 times, followed by pressing the brake pedal 3 times, waited a few seconds and noticed the sequence was successful! It makes me question if they even considered going through this. My dash cam was plugged into the Escape 4 months prior to experiencing problem, and I still have it plugged in after doing the BMS reset; no issues. read more

Was lied to more then once. They had my new ford raptor for 10 days and They tried to scam me by saying things needed to be done that didn't. I have proof. They also damaged my truck and tried to cover it up. If you have a nice vehicle and care about it do not bring it here. I would take it to McCoys & Mills in Fullerton. It's worth the drive and there are honest and fixed all my issues in one day. Don't get scammed read more

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I am so happy! I got my Mustang Mach-e, in exactly the color that I dreamt of. In high-value asking this popular color, was available only order for next year, I was calling for California, left texts, emails... No one give me back decision everyone just put me on hold till August when order starts....only ONE professional works as professional! sale-manager Baldwin Eneaji, remember each customer. He keeps in his mind and truly wants to Help to find the car of your dream. He is professional, accurate, and provides perfect help. One customer canceled his ready-to-go order and he called me on the same day for giving me chance to buy it now. And not waiting until August to order cars for next year!!! I got it now!!!! I am Happy! Thank you so much Baldwin and also Cris for giving good service! read more

Theodore Robins Ford - Professional Sale-manager who works perfectly! - Car Dealers Near Me - Costa Mesa, California

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Back again picking up a new car from Robins Ford. Same great experience as before. No hassles or pressure. Anyone that asks me which Ford dealer to go to... It's this one! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

Well would love to have better news for this update. I have purchased many vehicles from this location and one of them I bought was a F350 Limited and have been waiting for more than a year for answers on a center consul that was wrong when I purchased. I have spoken to everyone at the dealership and just been told over and over I don't know we will look into it. read more

I walked into the service department to see 4 guys behind their so-called desk/computer so they couldn't see me. So, I had to ask for help? And I kept walking further until a nice gentlemen named James Jackson took the time to help me. I was there to get the transmission fixed and to find out the warranty had ended, and James took the time to make some phone calls to see what he could find out for me, although no luck. He should be a role model for the others that I am sure have been there for years. I will also be sending my review to the Ford Corporate office as well. ***** 5 stars for James Jackson read more

Max was super helpful helped me through the whole process in detail and made getting my car incredibly simple and easy!

Fantastic customer service. I came in for an oil change and tire rotation ("The Works"). Doug Jezowaki assisted me with my service and Mike Rego was the designated driver for the day. Both of them were very kind and helpful. Going in, I was fully prepared to call an Uber to get back home. To my surprise, the dealership offers free drop offs and pick ups if you live locally. read more

Writing reviews is something I don't normally do, but when someone or a business goes above and beyond, I feel that taking a few moments to appreciate and give feedback is necessary. So hence my review about my car buying experience at Theodore Robins Ford in Costa Mesa California on Oct 14, 2023. After several weeks of looking for that perfect car and going to many dealerships, being disappointed and exposed to the usual sale's tactics, I went to Theodore Robins Ford and was greeted by the nicest, most helpful and non-pressuring salesman named Raffi. Raffi was not only knowledgeable about the car I was considering but also took the time to understand and respect my requirements. He was patient, accommodating, and never pushed me into a decision or pushed me to other cars that I was not interested. He allowed me the time to meticulously look at the car, test drive it and gave me the history (car fax) of the car without me asking and answered all of my questions. Raffi provided valuable insights about the car and in the end helped me make an informed choice. I could not have been any happier with my choice and purchase. The finance team at Theodore Robins Ford was also very helpful in making this purchase a great experience. They knew I did not want any aftermarket add-ons and so they respected my wishes and did not pressure me into buying any extras which I really appreciated and commend them for that experience. Even after I had bought the car, in the days following, Raffi and the Sales Management team went above and beyond to work with me to provide needed paper work in order for me to finance with my Credit Union as opposed to their dealer provide financing. Even after I had made the purchase they did not FORGET about me and continued to take care of me. From start to finish, I couldn't be happier with the exceptional service I received from my salesman Raffi, the finance team and from the sales management. Throughout the entire process, I felt like I was treated with respect, honesty, and fairness. In the future, I would definitely consider Theodore Robins Ford for my next purchase. So, if you are in the market for a new car and are dreading the hassle of the car buying process, give Theodore Robins Ford a chance and ask for Raffi. I am sure that Raffi and the Team will take care of you too. Thanks for reading and I hope this review was helpful! read more

After my last post, the dealership reached out to make things right and apologized for the experience. While they couldn't reimburse the full $1000 for the security tracker they did make an offer that I accepted. I was also told that they had an internal meeting to avoid this issue in the future with other customers. I do appreciate that they acknowledged the issue and made strides to improve customer service. Fast forward, my wife was in the market for a new vehicle and sure enough, this dealership had the vehicle she wanted on its way to them. As they say, "Happy wife. Happy life." So swallowed my pride and I spoke with the representative at the dealership to confirm there would be no dealer markup (which is pretty common these days due to lack of inventory and other things) as well as no security tracker or other add-ons. She confirmed with the general manager and I placed the security deposit. Once the vehicle arrived, the communication was clear and the sales process was smooth. I had been pre-approved through my bank, but they were confident that I could get a better rate through Ford financing, which surprisingly they were able to do. So not only did we get the vehicle that my wife wanted without any markup or add-ons but also got a slightly better rate than I was expecting. The financing portion was straightforward without any pressure. I'm really glad we gave this dealership another chance and can now comfortably recommend them with the caveat of being sure to check all paperwork and communicate everything ahead of time. I would now definitely consider purchasing another Ford from this team. read more

Came in here on a Sunday and spoke with Rick to see if there was a Maverick on the lot. Unfortunately, there were none available to test drive but I had a great experience talking with him. Every time I walk into a dealership, the salesperson typically pushes you to make a purchase on that visit but Rick was the opposite of that. He was friendly and down to earth. I was not pressured at all but, it was because of that, I called him the next morning to pre-order the Maverick with him. He submitted my order and I received an email from Ford that week that they've received it and are processing it. Looking forward to continue working with him when the Maverick finishes being built! I'll provide an update when the truck is complete. read more

Horrible attitude and just horrible service overall.. will not be coming back. Came in to pick up my car for a recall that it had and that was the only work on the car that I approved, did not approve anything else. Which earlier I had talk to Steve white which there was no problem we had agreed for them just to work on the recall but when I came back to pick up my car Jeff pohlig just gave me such a horrible look and started to give attitude right away and I tried telling him something and he replied with I'm not looking to make a conversation with you , honestly didn't wanted to argue with someone who has such a horrible attitude and ended up paying since the work was done already but please be very careful and try to avoid going to this location or getting service done. read more

Theodore Robbins service department does it again! These guys are Absolutely amazing! Being in the military and moving around I have had so many terrible experiences with ford service departments. I have been going to Theodore Robbins for several of my last maintenance services and every-time they never cease to amaze me. I did not even have an appointment and they had me in and out within 40 mins. I appreciate their hard work and dedication! read more

Great purchasing experience. Salesman Darren was great. He provided me info and answered whatever questions I had. He didn't have an aggressive salesman mindset or approach many salesmen tend to have. The finance manager also made the process smooth. It was a nice surprise at how transparent they were with pricing. In comparison, another dealership in Glendale seemed less than trustworthy and would omit the "market adjustment"; Not here thankfully! They took the time to set up Bluetooth and ford sync as well as had the vehicle detailed. I walked into the dealership and walked out with a new bronco within two hours. Very impressed and would recommend. They seem to be very customer centered here. Much appreciated! read more

Well we purchased a bronco here and I loved the experience but it's been ruined by the constant emails. Raffi Guldjian STOP emailing me. I have made multiple requests for them to stop sending me emails to buy from them. Seriously it's ridiculous! read more

Mike Walters was my salesman and he was so easy to deal with and very helpful. We went in to buy one car but ended up buying 2 because he got us such a good deal. We just couldn't pass it up. Everyone at Theodore Robins Ford was welcoming and was kind to our 7 month old daughter. We got a Ford Mustang Mach-E and a Ford Explorer. The Mach-E had great incentives and brought my payment down quite a bit. I was looking at the Tesla Y but they couldn't beat Ford. Technology is superb and the drive is like you're driving on a cloud. I know our daughter is safe in both vehicles we got and that's my ultimate goal. I am so appreciative of the attentiveness to our needs and the overall care we were provided. All across the board, it was a great experience. I plan to do business with them from here on out. A+++++ I highly recommend. You won't be disappointed. read more

I worked with Rauly Caralto to order and purchase my Mach E GT Performance. From the first phone call I had with him to finally meeting him in person (after 4.5 months) he was responsive to all my questions in a timely manner. I'm in sales too so I appreciate good customer service. So, if you're in the market for a Ford, go see him! As for the dealership, I applaud them for not charging these insane mark ups as other dealerships are doing, so that's how they earned my business. AND I purchased during their 100 year anniversary so I was able to pick from 4 of their designated charities to have $100 of their proceeds donated to the charity of my choice. read more

Max was extremely kind and considerate. No pressure and made the process of buying my ranger extremely easy. Unlike every other dealer I've been to the salesman does care! Can't recommend Max enough! read more

I liked my experience dealing with the people at Theodore Robbins Ford. Baldwin was my sales guy and he did a great job. Let me tell you how this worked out. I went to Autotrader to look for a Ford Edge, new or low miles. I found two that I really liked. One was the Sport Version and the other was the Titanium version. Both were 2018 and had similar features / packages. I filled out the credit application online and sent it over to Theodore Robbins Ford and got a text back right away. It was late, so I asked the first sales rep to call me back in the morning. I never got the call back, so I called to check status and was connected to Baldwin. We agreed on a price and they matched the loan rate. I sent all the info they needed via email and once they received everything, Baldwin picked me up at my house. When I arrived, they finance guy was out to lunch and they were washing the car I was interested in. I had to wait about 40 minutes before the car was all gassed up and ready to go. I took it for a test drive with Baldwin, came back in, hunted the finance guy down, 10 more minutes and I'm out the door. Excellent experience from all. They would have got a 5 star if the car was ready and the finance guy was ready. Baldwin, the Sales Manager and the Finance guy were all very nice, reasonable and great to deal with. Much better experience than HB Ford. Baldwin especially made this a great experience! I love my Fords! read more

Theodore Robins Ford - Car Dealers Near Me - Costa Mesa, California

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I just experienced the easiest auto purchase of my life. My salesman, Baldwin, was friendly and knowledgeable. He took the time necessary to answer all of my questions and made me comfortable during the process. I highly recommend Baldwin, which is not something I say lightly. The finance portion of the deal was handled by Ron, another true professional. My experience from the moment I stepped on the lot until the time I drove off In my new truck was exceptional. read more

Theodore Robins Ford - My new Ford - Car Dealers Near Me - Costa Mesa, California

Theodore Robin's Ford is top notch. Just bought a F150 and couldn't be happier with price and salesman Raully. Just told Raully what we wanted and Raully walked us around the whole lot even to the back with new arrivals and found us our truck. Very knowledgeable and showed us all the features. One thing it wasn't a long drawn out process everything was streamlined including the finance process with Chris which usually at other dealers takes hours it only took Chris 20 minutes to process and they have state of the art computer system which made the process streamlined and fast. Ask for "Raully" to to buy a vehicle from Theodore Robin's you will be glad you did! read more

I wanted to make another review. I purchased my Ford Explorer here and I've taken it too few other for dealerships and I have to say yours is the best for dealership in customer service. Just today to make a simple phone call on a question about my warranty the gentleman in service I hope his name is Frank (he looked up my warranty for me.. it was about 5ish in the evening today)..... if that wasnt his name forgive me and I will put in the correct name! But anyway he was so nice and helpful. And because of that I am going to drive the extra 45 minutes just to have my car service there from now on. My local one has horrible customer service! Thank you Theodore Robin's Ford. I am NEVER disappointed in your customer service or employees. It speaks volumes when your customers are willing to drive the extra 45 mins to get cars serviced at this location. My husband will be there Friday with my White Ford Explorer! read more

I called this dealer for the first time trying to schedule a maintenance appointment for my ford escape. I have always done all my vehicles services to the dealer where I purchase it. My husband bought his F150 truck at this dealer so I was going to give them a try. I call the service number that showed up on the website. The person who answered the call told me I had called the wrong number and hung up on me. Didn't even give me the chance to ask for the right number. I regret giving them a try. Now I'm looking to purchase another Ford vehicle and I was going to try this dealer. They lost a new customer. Sad. read more

The dealership was able to get the cancelled customer order for the Bronco Heritage changed to my name and the options (for the most part) I had on my build. I am very appreciative of this effort. They sent me the email from Ford confirming my name is on the order for Bronco Heritage. There's no confirmed build date and the estimated time for delivery is 6-12 months. As for my transportation, I've been borrowing a friend's vehicle since I turned in my rental last Saturday. I've been looking for a used vehicle but the prices have gotten so out of hand that I'm probably going to have to settle for a much lesser vehicle than I sold. I will provide updates as things change. read more

I had issues with other dealerships looking for a new used car. After doing a month worth of looking at different Ford cars from various dealerships I found T. Robins Ford to have overall better prices. I had gone to test drive cars at other places and had a couple of bad experiences. Eddie C. ended up selling me a 2017 C Max Energi with low miles for a really good deal. He understood it was my first time buying from a dealership and was helpful and no pressure at all. I had an excellent experience and was in and out in three hours with my car out the door. Nice experience overall and I found a great deal. Eddie helped a lot and I hope the management reads this. *I also would like to point out that for the Ford I wanted THEY had the BESt price within 200 miles. I drove from the Coachella Valley to get this car and it was well worth it. read more

Really rude salesman telling me "not to argue with him" when he does not know what I was going to say. Specially when he found out I knew that what he was telling me was not true. read more

Saying the words that I am thankful does not do my experience justice! This dealership does nothing on surface level. It is run like a Family and you are treated like a Family member. Omar knew the perfect car for my Daughter and I being the Bronco Sport! Allen the Finance Manager was so patient and listened to my financial situation. Omar and Allen were accommodating with my schedule and timeline. We are so blessed and beyond grateful for our experience! read more

Best service ever!! Thanks Mike Flores for being such a great help in buying my first car! Top seller in the dealership and overall great dude. Definitely coming back when I need another car. read more

I'm pretty happy with my experience at Theodore Robbins Ford and the easy it was for me to purchase a brand new 2023 Ford bronco. For anybody who wants to buy a brand new car, whatever Ford automobile that may be, you're in the right place. I'd like to think Eddie for the smooth transaction, respectful service. I will be back in the future again if I purchase another Ford vehicle. The buying experience was so pleasant, so easy and smooth that if I had to buy another car anytime soon I would like to come by and buy a car here. For anybody reading this review please see my review for Villa Ford where I attempted three times to purchase two separate vehicles over the course of a year. read more

Service: Five Stars, across the board. Pete from service was amazing! He was very polite and knowledgeable around my vehicle and set proper expectations for serviced and parts needed Sales: Five stars, We just got a a brand bee Mach E, Rick & Steve were absolutely amazing during the entire process! We had a few technical issues, however they were very patient with us and was with us every step of the way! This dealership may be little in comparison to others from the outside, but they bring a really big game to the table when car shopping. No gimmicks, no bullshit, just honest and integrity. This is the second car we've bought from them and 4th we've taken to service. Most definitely will be back again and again :) read more

Kevin Olsen was incredibly helpful and gave me his time during his days off, excellent experience here! He and James Donnelson we straight with my sale from the very beginning. read more