As a consumer, it's a rare occasion for me to submit something as trivial as customer feedback. And even rarer so, via-social media. With that prefaced, I can safely say this was one of the best experiences I've had with a service of this nature. I'll cover the core things I felt necessary to achieve a 5-star rating, in this case: 1. Knowledgeable Staff - Exceptionally well-informed in their business. You can throw them some B.S. and they'll not only politely update you prior knowledge, but provide additional information and suggestions that you'll find pretty fascinating, and useful! 2. Excellent Interpersonal Skills - Strong, positive and direct communication from everyone involved. Classic 'Straight-Shooter' types with a bit of techie mixed in. They were polite and jovial, the type of kids you don't feel weird having in your home. I feel like I could have been of better service to them! 3. Fast - Normally, I am pretty impatient. Granted, they replaced all my ducting in less than a work-day. For me, that is quick. Many would say my place could be considered 'small'. 1,300 Sqft, with some pretty long runs of ducting up in a pretty tight crawl-space, and I know very little about HVAC... They replaced EVERYTHING. Like, ALL of it. In a matter of maybe 3-4 hours, and the noise was more than manageable. 4. Extras - In addition to great service and speed, they helped dial-in my registers to help smart-thermostat function more efficiently. They also increased the ducting diameter of the main register to our living room. This is nice, because we spend 90% of our time, at home being at-home employees. As it's the larger room, getting more in there at a faster rate, will make life much more comfortable. 5. Clean - So, they were worried they didn't clean up enough... They left it better than when they got here. Sounds good to me! Stellar job, guys. We're already starting to feel the benefits of a swiftly, and precisely completed job. I would recommend Thomas and Son's Heating and Air to anyone in the greater Sacramento area. Only wished i'd called them before the Camp Fire. We might not have gotten sick at all! Good luck out there, guys! Regards, _Ryan read more

Our Air Conditioner stopped working on Friday of last week. Knowing the coming week would be hitting the Century mark and above, my husband and I started looking for a Heating and Air service. Our realtor recomended Thomas and Sons Heating and Air. He had recently had Thomas and Sons do work in His home and was very happy with their professionalism and end product. We had James Thomas (of Thomas and Sons Heating and Air) over to our home on Tuesday to give us a bid for an AC and whole house Hepa System. Mr. JamesThomas was very thoughtful of our needs, concerns, and budget. On Saturday of the same week, Thomas and Sons Heating and Air arrived at our home at 8:00AM as scheduled. They got to work immediately removing the old AC and putting in the new AC. They were done by 2:40PM. I can say, with no reserve, Thomas and Sons Heating and Air deserves a Five Star Rating. They arrived at the scheduled time, got the job done in a timely manner, the AC ran cold and strong, and the air was clean and breathable: important for this Asthmatic. If a person's Character matters to you, I would recommend James Thomas and crew (of Thomas and Sons Heating and Air) for your HVAC needs. One couldn't ask for more thoughtful, sincere, or professional people to have in your home or business for your Air Conditioner replacement or service. Thank you Thomas and Sons Heating and Air. You are awesome! read more

I called and spoke to Jim on Saturday and explained my situation. I needed the venting attached from my range hood and out of the attic and wasn't sure if my home was equipped to do it properly. I had checked out the website and saw they also hooked up dryer venting and figured since my projects we're so small I would have him fix both. He gave me an estimate and had me call back on Monday if I wanted to go ahead with it. I did call back on Tuesday after checking my roof and he came out the same day which was a big relief. My "small" projects we're not so simple though as my attic was a mess and the dryer vent had been damaged (by me). Jim came out to do the repairs and you could not ask for a nicer guy. He was very professional, neat, and meticulous. He had an assistant come out to assist and made sure everything was cleaned up. He spent a long time making sure it was done right and checking and repairing other venting, and checking on my furnace. I love dealing with the owners of a business, but Jim really takes pride in his work, and will be the first person I call in the future. I loved the military discount as well. Thanks for recognizing veterans! read more

Came home on Monday night to find that our A/C had gone out sometime during the day. Not good. It was hot! Since it was too late to call anyone that night I started calling in the morning. Everyone I called was too booked to come any sooner than Friday and most were going to be at least 10 days before they could get a technician over. I stumbled on Thomas and Sons and called. Jim answered the phone right away. After reviewing the issue he said that he would come by at the end of the day on his way home and take a look at things since I lived very close to him. All his appointments during the day went longer than expected so I got a call from him around 9pm and he said that he was going to get a quick bite to eat and come over. After arriving, he had the unit fixed running in about 5 minutes!!! Jim kept his word that he would take care of me that day even though all his scheduled calls went vary long into the evening. Can't ask for better customer service than that!!! I highly recommend Thomas and Sons. I know I will be using them again if I ever have another problem. Scott read more

I had the fortunate opportunity to hire Jim Thomas and sons to replace my entire heating and cooling system in one of my rentals. He made a potentially negative experience into a very positive one. I can not speak highly enough about courtesy, professionalism, speed and the best one of all, price. He made the competition look like thieves. I had multiple quotes and he was definitely the lowest. My tenants were ecstatic with the timeliness and friendly service as well. A very solid company whom I would do business with again without question. If you are in need of any service or in need of a new unit, I would seriously consider giving Jim a call, if for nothing else just for a price. I would also like to thank Jim personally for just being a good guy. I have never done business with him in the past, I have no affiliation with him other than this job and did not receive any discounts for this post. I cannot recommend him enough, Thank you Jim read more

The only one to call me back on the weekend! A lot of other A/C repair companies advertise weekend service, but after calling a couple of them I soon realized that only their voicemails were taking the calls on a Saturday. I'm so lucky to have called Jim, he answered my call quickly and gave me an estimate. I wasn't able to get back to him on Saturday, so Sunday rolled around and I called him to see if he could come out later in the afternoon. Now, I realize I was pushing my luck here with getting someone out on such short notice. Jim was gracious, and he was in my backyard just a couple of hours later! The repair was very quick, and he even did a walk through of the home to let us know how to optimize our A/C! Great service and he worked with us for fair pricing! I cannot recommend Jim more than enough, we will definitely be using him for any future A/C repairs! Thank you, Jim! read more

I contacted Thomas and Sons HVAC at about 10 minutes to closing time last Friday, August 2nd. Jimmy, the owner answered and I explained my brother's AC was blowing out hot air and the weekend was going to be triple digits and we were desperate! Jimmy, who was just about home was very pleasant and kindly offered to meet with my brother within the hour. We were absolutely blown away at the level of customer service Jimmy gave us. He came over and fixed the unit and saved the day! We had called others services and were not treated very well and came across Thomas and Sons, what a WONDERFUL company!! We highly recommend them and they will be are only go to in the future! Thanks again, Jimmy!!! read more

Jim at Thomas&Sons is the best. Our A\C unit crashed this past Saturday and of course it happened to be one of the hotter days of the week. The larger issue was that my son and his wife who are living with us just had their first child two weeks prior. So it was imperative that the A\C be restored. A couple of calls and I was given Jim's name and number. I explained the situation to him and he said he'd be right over. Less than an hour after that call he had the unit up and running. I can't thank him enough for making the commitment on just a cold call from me. He and Thomas&Sons have a customer for life. THANKS JIM!!!! read more

Jimmy the owner of Thomas and Sons along with Scott showed up right when they said they would and got to work. They had my family from the mid 80's to the low 70's in about two hours. They do great work and are very professional. They didn't just slap in a new unit and leave, they checked everything there was to check and made a few minor adjustments to help the air flow. I will never use anybody else for my AC work EVER. They have earned my business for life. Best part is I had several quotes to compare to and they saved me thousands of dollars. Don't look anywhere else. On a scale of one to ten, they are a twelve. read more

The service was amazing at Thomas and sons heating and air-conditioning we called for our sweet grandmother who is 90 years old said her air was blowing hot. (It's already so hot here in Sacramento we were so worried about her) I called Jim he was right on it. In spite of the wasps that he battled and 100+ degrees weather He had her up and running faster then we even expected. Thomas and sons heating and air conditioning comes highly recommended and now I know why! I will always recommend. Great fast friendly service and at a good price. It doesn't get any better then that! Thank you so much! read more

Jim & James just walked out my door, and I'm left here completely excited and satisfied with our new heating system! Within just a couple hours they were able to resolve my issue and even saved me tons of money!! I couldn't even stand being in my own living room from how cold it always was and now I find myself sitting here enjoying the warmth Jim and James, thank you both for the great communication, amazing attitude, also for your determination on finding the problem and not only fixing it, but going above and beyond on finding a way to save us money! I definitely recommend!! read more

By far the friendliest and most courteous AC & Heating company around! Very thorough in their work. After my AC wasn't cooling the house down, a friend recommended Jim. They came out the next day (during the time frame they said to expect them!) and fixed it up right away. There was some previous work done by another company that wasn't up to par, so Jim and his team made it right. Upon entering my home, my 3 year old son walked right up to Jim and hugged his legged. My 3 year old doesn't do that to just anyone. Thank you Thomas and Sons!!! read more

Thomas & Sons Heating and Air Conditioning is the most professional, courteous and caring company that I've ever had the pleasure of using. Not only did they do their job perfectly, they went above and beyond to make sure that my A/C unit was up and running before deeming their job "done". With their generosity and always coming at a moments notice I definitely recommend them to all of my friends and family. I surely will be keeping their information once I relocate because I can rely on their loyal service and dependability. read more

Thomas and sons heating and air My mom and disabled brothers air conditioning unit quit working. We called thomas and sons for help at 9:30 at night and as soon as they found out that my 76 year old mom and disabled brother was hot because their unit was broken ,they were at our house in under a hour and had back up and running in no time. These guys are professional, dependable, and probably the most caring men we have ever hired. I have recommended there work to all of my neighbors and all of my friends. read more

I contacted Jim this am around 11:00. He returned my call when he became free and set an appointment at 2:30 pm. He dropped everything to assist my 95 year old Mother in law who had no A/C working. We met him at her home and he immediately located the problem. In spite of the wasp hide attacking him he found the problem in no time and had her up and running. Thomas and Sons was referred to me and very pleased to have done business with them. I highly recommend them to anyone in need of A/C repair. read more

My air conditioner went out three days ago. I have a home warranty contract and have been talking with them for two days. They have contacted three different companies to try to get it fixed and none of them could help me for at least two more weeks. I finally called Thomas & Sons myself and they were at my house within one hour! Jim Thomas did an excellent job fixing my a/c and on top of it all he is a very nice person, as was his helper Steve! If you need good help please call them. They are GREAT! read more

If you're in the market to replace your HVAC system or need service to repair your existing I would highly recommend Thomas and Sons. My experience with this company was top notch. Jimmy and his staff are friendly and professional. Thy came out removed the 26 year old unit,installed the new energy efficient system and cleaned up as if they were never in my backyard. I'm extremely happy with the level of service I received and look forward to doing more business in the future. read more

Highly recommend this company! They are super easy to work with, reliable, affordable, and honest! 4 very rare things to find all in one Ac/Heating company! We had them work on the AC unit of the house we were selling, and they did such a great job that we had them come back to do a full check up and repair of the AC at the new house we just bought. I can't say enough great things about them! If you are having any AC or Heating issues, give them a call! read more

I called and within hours I had two gentlemen at my property fixing my AC system. They were very honest and communicated every step of the way what they were doing. They were able to fix a variety of issues that a previous repair person had left carelessly from another company. I fully recommend Thomas & Sons for anyone who wants reliable fast and trustworthy service. I will definitely refer them and continue to use them on more projects in the future. read more