my salesperson was very pleasant to work with but the sales manager was very shady and a flat out bully. i don't do business with people like that. do not recommend this dealership read more

Deeply Disappointed - VW Lyndhurst Let Us Down After years of trusting VW Lyndhurst with our 2019 Golf Alltrack, we brought in our VW Beetle expecting the same level of service. What we got instead was a frustrating, costly, and frankly dishonest experience. The service department provided inaccurate estimates, performed shoddy work--if any at all--and even argued with us about the number of cylinders in the car, which is basic knowledge for any mechanic. A week after the service, the Beetle broke down. A local mechanic diagnosed the issue and confirmed that the spark plugs had never been changed, despite VW Lyndhurst claiming they had. We were, plain and simple, ripped off. This isn't just about poor service--it's about a complete breakdown in trust. We expected professionalism and expertise, but instead received misinformation, careless work, and a very hefty bill for repairs that weren't done. We will not be returning, and we strongly advise others to think twice before trusting VW Lyndhurst with your vehicle. read more

I had to go to the Parts Department today to ask a question about replacement of a part. I met with James and he could have not been more helpful. My experience was wonderful and I highly recommend Three County Volkswagen!! read more

I have been a customer of the Lyndhurst VW (formerly Three County) for a number of years, specifically visiting twice a year to service my VW Beetle. My prior experiences at Three County were fine - the work was completed in a timely manner, and the shuttle service was a huge bonus for work that would take more than a few hours. The new policies implemented at the new "Performance" VW have ensured that I will not be visiting again. I was told I needed several completely unnecessary services, which I declined. The invoice for the work I had completed had various BS charges, including nearly $80 in "shop supplies" and "environmental disposal fees" (in addition to a parts/labor charge for each service rendered). The payment options have changed, with a 3% fee for credit card usage (which was not noted when I made the appointment or pointed out to me in any way before I attempted to pay). The shuttle service is also no longer offered in any fashion. I wound up taking my Beetle to another dealership for an unrelated issue shortly after this visit, and was not charged any non-sense supply / disposal fee or any credit card up-charge. Overall an extremely disappointing change in ownership and shop policies; I will not be returning. read more

Performance VW service department is the biggest scam in the state. I paid $200 get a leak diagnosed. They called me then next day and wanted $540 more to diagnose it because they couldn't figure it out the first time???? Why would that be my problem that they are incompetent? And the service manager, what a joke of a man! read more

Ugh, I wasted so much time and money going to this service department with a problem. They lied to my face again and again, I'll never go here again. Instead go to a mechanic that is MUCH more knowledgeable and honest, these two are excellent, I wish I went to either one first. Woodland Auto Services in Kearny Kars Automotive Repair in East Orange These two places will run circles around This VW service center, if you don't believe me just check them out at least first. read more

I brought my car to this dealer with misfires. They charged me $3,500 and still dit NOT fix the problem, and to add insult to injury after four visits, after each visit they told me they fixed the problem. Horrible, horrible place, do not go here to fix anything with your car unless you want to be ripped off. ------------------------------- read more

I came here looking to test drive a beetle. Really had no intention of buying today. The sales attendant was super friendly. He set me up with a car after a few minutes. It was fairly quickly. He was pretty helpful, I feel like he could've explains a little more about the car. I wanted a specific model and they didn't have it. When I asked if they could order it for me he basically said it's a possibility but probably not. I guess this is pretty common for dealerships now, what you see online is not what you'll see at the dealer. Mixed feelings about this because I want the car I want! Haha. I probably won't be back here and I'll check out other Volkswagen dealers in the area to find the car I truly want. I left with his business car just in case. read more

Three County Volkswagen - Car Dealers Near Me - Lyndhurst, New Jersey

I wish I had bothered to read Yelp before I ever went to this place. We bought a car from Carvana. The good thing about Carvana is that they will cover any and all repairs for 90 days. (With other dealers, once you drive away its yours). So, it's recommended that you go to a quality mechanic for an inspection to flag any issues, b/c you also have 7 days to return the car without questions asked. We took the VW car to Three County VW for the inspection. Paid about $150. They flagged that the car needed a water pump and thermostat. A service tech mistakenly did an oil change, but they did not charge us so that was fine. We felt fine at this point and worked with Carvana to come back here to do those repairs (which Carvana covered). However, there was also a bad leak from the sunroof, which came down the pillars. (Strangely, Three County didn't say anything about the water stains during the inspection). Three County did a water test and told us it was just clogged drains. On Carvana's dime, they supposedly cleared the drains and they cleaned the roof/pillars. We felt it was fine. But, a couple days later, it rained and the leak happened again. The cleaned roof/pillars were once again stained. Took it in and a few days later, Three County diagnosed that there was actually a faulty drain that they had missed. We took the car home and waited for the part to come in. Finally it came in, and brought it back for the repair. A couple days later, they call and say whoops, they were wrong--there's also another part that's rusted and causing a leak, which is on back order. So, we have to go get the car again and wait for the part. The good news was that Carvana was going to pay for all this, plus completely replace the headliner/pillar liner. Finally we get the car in for that work. Several days later, we go to pick it up...and, supposedly the work is done, but they didn't replace the headliner/pillar liner. In fact, it's way worse than it was when we dropped it off. Not only were the water stains there, but there was also dirt and stains (which i imagine came from their dirty hands when they replaced the other parts). We complained; they said they'd fix it and that the tech had misunderstood when he installed the old liner instead of a new one. We said we'd bring it back in a few days, as we needed the car. But, when we went to drive off, the driver's seat belt wouldn't latch. They looked at it and said it was broken. But it was NOT broken when we had dropped it off a week+ earlier. It was perfectly fine (and the car is not that old, with low mileage). It broke while it was with them. We were irate and asked that they repair it for free. But, they refused. They said they didn't work on the seatbelt, so it wasn't their problem. But, it clearly broke while it was in their care. And, the problem that they were paid to fix wasn't even fixed! We have the car back now. We paid $250 for the seat belt, which we obviously had no choice but to repair so that we could drive the car away. And the car looks clean now. We are hoping that when it rains in a few days, there will be no leak. But given the track record, we have little hope that they actually fixed this issue that they've now collected a bunch of money on (while also causing other problems to the car) This isn't to hold Greg or others who work the window responsible--Greg was nice. He said his hands were tied by the manager. And clearly there's an issue with the tech themselves not following instructions, etc. I feel concerned that some other unrelated problem may pop up with the car that was caused while it was with them. read more

I noted yesterday that my key fob battery was low. Ì was able to bring it in to the dealer without an appointment. They replaced it in 5 minutes with no problem. I couldn't ask for better. read more

They have the worst service department and I would suggest that you stay away from this dealership in Lyndhurst. They are liars and are not to be trusted. Two months with a new car, I had to get it fixed. Part is on backorder for an unknown amount of time. They would not give me a loaner. They would not help me rent a car. Finally they agreed to pay for a rental but they never gave it to me in writing. Upon taking the receipt for the car rental, they gave me a difficult time and would not guarantee that I will get reimbursed. On a loaner that they finally gave me, they accuse me of have a scratch on the car. This was their way of getting out of paying for the car rental. I tried to get the name and contact information for owner of the dealership. After the 10th request, they gave him his name. Why would they not furnish me with his/her name if they had good business practices? I am fighting them to the very end, and will hire a lawyer if I have to. STAY AWAY FROM MATT AND THIS DEALERSHIP. read more

please take this review very seriously I went to the dealership in good faith always listening to them. I have a VW 2017 Tiguan. I took it for an interior water leak coming from sunroof instead of them just trying to unclog the drains which cost me 28 for both front ones they tried to charge me 3500 tell me that rack had to replaced taking down the lining which didn't have any water stain they also told me it was leaking water from the back not the front for me not to find it When all it needed was to be cleaned. I always thought they where their for me. Please be aware I wish I would have taken the picture but I was so upset that I was about totaling taken advantage of. The sad is that I always praised them for great service but once you let your guard down they go for the jugular. read more

Do not come here. I brought in my car for an airbag repair, and they ended up finding a handful more issues with the car that needed repairing. Since it was a 2012 model, I inquired about a trade-in as opposed to doing all of the repairs. They offered me $500 for the car. Laughably low. I took it to another Volkswagen dealership the following week, communicated the repairs that Three County said were needed, and provided them with the diagnostic sheet. They gave me $6,000 for the car. That should tell you everything you need to know about this place. $500 vs. $6,000. If this is the closest VW dealership to you, do yourself a favor and drive farther to another one. You will not regret it. read more

Terrible customer service that is rude and dismissive. Representative that answers phone calls needs to have a bit more empathy

On March 4th I dropped my car off for service. Today, March 28th I picked it up because I got tired of waiting on them to fix it. They had my car for almost a month, they refused to give me a loner car, and Carlos told me they had the part for a while, but only one single technician who knew how to work on hybrids. They also don't call you back and give you updates on the progress of keeping your car for almost a month. Carlos is a joke and this place is pathetic. I will never buy a car from them or take my car here for service. read more

These guys saved our summer vacation - We were driving through the area when our fuel injector blew - it was 4pm and we limped into the service area. Initially they said they would look at it first thing tomorrow, which left us so much uncertainty for how tomorrow would go - but one of the service guys brought it into the bay (on his own time - he was done for the day) and diagnosed the issue, giving us certainty that we would have a car to take us to the beach the next day. They helped us find a hotel, a place to eat dinner, and brought us there before they closed. Seriously, I can not say enough good things about the professionalism and kindness of this crew. I was not expecting it, and was so thankful. If you're reading the reviews on here, I would keep in mind that most people only take the time to review terrible experiences.., read more

This is a typical dealership. They'll neglect to check the basic stuff to fix your car, and then say they need to charge you thousands to do unnecessary work. We took our MK7 golf for a leaky sunroof (common problem) to see if it would be covered under warranty. They said they needed to change the sunroof seal for ~$2500. We said no thanks, took the car, and honestly they were nice enough. However, once I got home and snooped around online, I realized they never even cleaned out the sunroof drains before recommending the huge job. I removed a bit of plastic cowling in the engine pay and did the damn job myself. I'm just left thinking, what is the point of this place? I was happy to pay them to solve this problem for me, but they had to try to upsell to a ridiculously overpriced "solution." $2500 and a week without your car, or 29¢ worth of weed wacker line and 30 min of work? I'll be back for warranty work if need be, but definitely not for anything else. read more

Dreadful Experience as a VW Customer TLDR I drove my car in for service and after 3+ weeks and having paid $2,500, I now have no car, an additional bill for $2K and need to pay for a tow-truck to pick up my car from Three County VW ***** Brought my car for service to Three County Volkswagen and their technicians diagnosed and suggested $2,500 worth of work (parts + labor). Picked up the car and paid the invoice but before I could drive the car 10 miles from their shop, the check engine light came on. I brought the car back so they could rectify the situation. According to their technicians, a new diagnosis: the car needed a fuel injector, but they highly recommended changing all four (4), plus (4) ignition coils and (4) spark plugs (at total cost of more than $2,000 in parts + labor). Somehow after working on the car for 1.5 weeks, this did not come up. Only after nearly 2 additional weeks performing all of this work, I was informed that the car's engine was 'no good' and that I needed to pay this second invoice and send a tow truck to pick-up the car. To recap, I drove the car in for service and after 3+ weeks and having paid $2,500, I now have no car, an additional bill for $2K and need to pay for a tow-truck to pick up my car from Three County VW I expressed my dissatisfaction with the lack of technical expertise of the shop staff and their inability to properly diagnose the car before suggesting more than $4K worth of parts and labor. It took multiple follow-ups and more than a week to finally connect with the service manager to no avail. There is nothing the can do for me, they had nothing to do with the engine dying. I am just out of luck. I requested to speak to the dealer's general manager. To which the service manager said, "I don't know if he will call you" and "he will leave this up to me and tell you what I am telling you." I has been nearly six weeks since I first brought my car to Three County Volkswagen for service. I still don't have a car and still have not been able to speak to the dealer's GM. read more

Sales people were very nice. They discounted the Golf R when 3 other dealers wanted $5000.00 mark up. Gave a decent trade in price for my Challenger Scat pack. Deal took less than 2 hours quick in and out. read more

Came here instead of our usual dealership to avoid the run around. Not only got the run around, but the service manager essentially told me I couldn't read when I confronted them on being unprepared to do the job. Locked in, came back after they received the parts, only to get the excuse that the tech called out sick, for days. Finally got the car back, thinking all was well, only to find our directional tires were installed in the wrong direction. I hope the rest of the TDI recall was properly handled per the TSB instructions (which I'm told is very vague, despite being written by Germans). To the service manager: Is it vague as well when the tires have an arrow and the words direction of rotation? Later on, when I went to do an oil change, found out that they can't do something as basic as keeping track of hardware. Found a bolt missing for one of the vacuum line brackets. Kind of makes you think how many bolts they had on the bench still after saying the job was done. For the service manager: Was it unclear in the instructions that all bolts be reinstalled and torqued? The icing though was I started to see oil spots in the driveway. Turns out, something important was missed. Thinking maybe they forgot to tighten the oil line for the turbo, took a peek underneath to try to find the leak source. Turns out they put the heat shield for the CV joint back, but didn't think it needed to be bolted on. So the heat shield, sitting on the CV, destroyed the boot and threw CV joint grease everywhere. Thankfully, the heat shield didn't fall out, and kept most of the grease from hitting the exhaust (would be great if that happened during a regen cycle!). For the CV joint, I tried to get VAG to let me resolve the workmanship claim elsewhere, but this was denied. Shop did the absolute minimum to fix the mistake, in order to save $10. Didn't want to replace the seal at the transaxle despite replacing the whole driveshaft. And then, work labeled as goodwill despite being clearly a workmanship claim. Fantastic too, for a job I can do in my driveway in a half day, they kept the vehicle for over a week. Meaning, they did not prep for the job, similar to the original recall visit. Counter guy is super nice. Shame the guys in the back are incompetent and the service manager can't read VAG TSB and recall letters. Bottom line, avoid this place. If they can't keep track of basic stuff like hardware, or admit their faults, there's other VAG dealerships out there you can use. Bottom line here, this service manager can't do basic stuff like make sure he runs a good shop or prepare for jobs. Communication and honesty goes a long way, and both are lacking at this spot. Update: Crawled under the car today to inspect the work. Found driver side wheel area coated in CV grease. Brakes, knuckle, strut, fender liners, everything. Probably because the boot they replaced was not clamped properly or it tore while installing. Nevermind the person that did the work this time couldn't use a torque wrench on the lug bolts, and went full NASCAR with the impact on full force. I will be honest, I was not pleasant. That though is because my wife lost 3 days of work, the recall letter was ignored, and you're following guidelines that save you money, at the expense of more downtime to the customer. For the TDI recall, book value is 9 hours, they took about a week. For a driveshaft replacement, I can do that in my driveway in an afternoon. This also took a week. This was over 2 weeks my wife didn't have her car for work that would have been 3 days at most altogether. Since I cannot trust these guys to correct their mistakes without creating new ones, will now need to do this out of pocket and hope VAG does the right thing and compensate me. Lastly, if anyone wants to see for themselves, attached is the recall letter which they are stating is unclear. Car in question had over 70,000 miles and phase 1 applied. We did not receive the loaner (declined to be nice to them), car was returned without the tank topped off, and the complimentary 80,000 mile service was not done. Also attached is the TSB. Note that for both, the car had more than 70,000 miles, which means the emissions unit was to be replaced. Both based on the recall, and the VW instructions to the dealerships via the TSB. So there was no excuse that the parts were not ordered ahead of time given they have the VIN (which states what phases have been applied) and the mileage. I will let you, the reader be the judge here if you think it's unreasonable to ask a service department to be prepared to do the job. Or to demand that the services described in the recall to be done. read more

Three County Volkswagen - TDI Phase II Recall Letter - Car Dealers Near Me - Lyndhurst, New Jersey

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On September 9, I called for an oil change,Toni who answers the phone said I would have to pay for an oil filter for my oil change in lease so I shouldn't have to pay anything so I told her can I speak to the service manager and she told me he was too busy to take my phone call. I don't know what kind of customer service is that that he would be too busy to take a customer phone call, I've been a customer of 3 County Volkswagen for six years I know and I don't know why I'm being treated like this. I had to call Volkswagen America and make a complaint every time I have an issue with the service department there's a problem they have no idea what customer service I don't understand how the service manager could be too busy to take a customers phone call that is part of his job and not to have his people that he is too busy to take a phone cal oil changes should be free on the lease. I shouldn't have to pay anything. so let's see what happens in the future. I hope to see some improvements with the service department, but I doubt it. read more

Horrible service today. I asked my son to take my VW Jetta from our home in Beachwood NJ to Lyndhurst to replace a tire that had gone flat. The distance is significant - but I had paid for the tire warranty coverage, so felt it was worth the trip - or so I thought. My son made the appointment for today and received a call back from the service department confirming the appointment and the validity of the tire warranty contract. He drove up this morning - checked the car in - again confirming his coverage. About an hour later - when the car was on the lift and the tire was removed - they brought him to the counter and told him the policy had expired and he needed to pay almost $200 to get the tire replaced! I called the service department once he got home - explained all of the above and got 'we're sorry - nothing we can do'. After I informed the Service Advisor that wasn't acceptable - and he lost my business - he ended the call. Nice job Three County VW - if you had been straight with him from the start - I could have saved a lot of time and money and just had the tire replaced locally. I have purchased a few cars there over the years - that's done too. read more

So if I could I would put zero stars. THE WORST PLACE EVER. PLEASE STAY AWAY.They gonna charge you for nothing. I paid 2000$ and after one day my car had the same problem like before.When I sent my car to fix, the Manager of this place said it's going to be 2000$ and he told me the issue.I kinda knew and tried to convince him that I don't think that the part that he wanted to change was the issue because that part was already changed from another place month ago, but I told him okay if u think it's that part than ok I'm gonna fix it, the next day I gave him the money cash. So I let my car and after I pick it up the next day I had the same problem!!! I went right away and they did nthg. No help no problem solving, nothing. So long story short, I paid 2000$ for a part that was already changed and now my car is still not fixed. PLEASE STAY AWAY!!! read more

Avoid dealers such as these with hidden fees and predatory practices. Spouse was sold a car that they tacked on 1300 "dealer fee". That's not all, the listed price was raised by 300 dollars after they saw how interested we were in the vehicle. When asked for the reason of the increase the manager stated the online price is to draw interest, but actual price differs. They will attempt to squeeze every dollar out of you possible. On top of that, we purchased a tire protection plan. The coverage did what it said, my only problem is on the third tire that needed replacement they decided to give us a off brand tire to cut cost instead of matching it with the other two they had already replaced. The paperwork even listed the incorrect tire model in an attempt to deceive someone who wasn't very savvy and didn't take a closer look after the service. read more

Today got my 2011 GTI intake manifold replaced in three county volkswagen under warranty. very honest people. no hidden charge. 5 stars for your team from a happy customer. read more

They charged almost $900 to fix a check engine light which came back on in less than 24 hours. They refused to refund me. Took it to a local garage and all it needed was 1 spark plug. Car has been running perfectly now for months with no engine light. I wish I had not paid cash or else I'd dispute the charge with my card as fraud because that's what it is. A bunch of scam artists and liars read more

First off I went there to trade my car in and I met with a sales person. He gave me a great price for a Tiquan. He went to his sales manager to approve the price. As I was sitting at the sales desk along with other customers. Out of no where the Sales Manager yells out who the Fuck is ...... (my name). He didn't approve the price and I left. I do live close to them so whenever I have any VW problems with my car I take it there. I went there on Friday asking them to check into my acceleration of my car. It stalls when I stop and start. I left the car on Friday and they never called. I called back and he said they couldn't find anything wrong with the car. This is after they drove it for 20 miles. Then for some strange reason they are always trying to get me to buy, new tires, brakes, which to them comes to $1,500. I took my car to Meineke and get all that done for a less amount of money. AVOID THIS DEALERSHIP read more

Car was towed to their lot after they had done a repair as a result of a check engine light. Second trip in I was told car needed $4000.+ Worth of work . I told them I did not want to have all that work done just to find out the engine is shot . They called me back and said the engine was not the problem . I approved the work . Car was driven 35 mile when the check engine light came on AGAIN .Had car towed to another VW dealership . The car's ENGINE is shot ! Paid $4000+ to drive the car for a couple of miles. Refused to respond when I contacted them about the Engine. A complaint has been sent to them from Volkswagen Corp read more

Still waiting after sitting here for 3 hours with Zero communication. The service is lazy and slow.

This dealer fraudulently charged me for 60,000 mile service. I say this because my oil lamp light came on and battery died within 2 weeks of the visit. Great sales people but the service here is atrocious and ownership is just as bad. The service manager Matt became irate with me when I explained the situation and told him that I should not be paying for services on 2 different visits when all of this should have been covered during the 60,000 mile visit the month prior. Normally when you go in for a visit that takes 9 hours, you would expect them to catch all of this. He even slammed his fist down on the desk and had the nerve to yell that I will not be getting any more services from them. I would not advise anyone buy or seek services from this business. Management is horrible and incompetent or will get you to pay for services that they will never perform. Still waiting for upper management at Volkswagen/Three County to respond to my email, voicemail, calls. NOTHING AS OF YET read more

Worst service and most expensive ever. It took 6h to run a scanner (connect a computer to the car) and report the diagnosis. The cost was $138 USD and the CSR (Gregory Deo) confirmed in front of all the people that he know beforehand that the dealership is robbing its customers. Please don't visit these inept. read more

Three County VW is a fantastic dealership in Lyndhurst. Mr. Scott Senior and everyone at the dealership were amazing. I worked at Three County VW when I was a junior at Pascack Hills in 2019. I worked on photography, license plates, washing a car, and inventory in the parts department. Three County VW is looking for more people to work at the dealership. read more

For a dealership, you get what you expect. I was a little annoyed because I used their online appointment system to schedule an appointment for a Saturday morning (days in advance). They call me Friday afternoon to follow up and to remind me about my appointment but also to kindly let me know they work on a first come first serve basis on weekends. They said the online system shows all days for appointments but that's only for weekdays. Well...thanks for letting me know the day before my appointment. I showed up before 8 am and they said my car wouldn't be ready until lunch time. It would have been nice if their system had a note about weekends and that it's walk-in only because it's super busy on weekends even very early in the AM. Finally, when my car was ready (around noon) I drove it home, tried washing my windshield only to find they didn't put any windshield washer fluid in (I know because there was none when I brought it to them). I specifically asked to make sure they topped it off, and they said they did. How do I know they even changed my oil? Unless I check it myself... Not the best experience. They got two stars because the workers were pleasant and they wash and vacuum your car free with each service. So that's a plus. read more

Took my leased cars to this location for 15 years! Only place I trusted with my car and they always did right by me.

We went to replace the windshield. After researching and reading about the sensor re-alignment after the windshield change, we decided to go with dealership rather than the vendor recommended by insurance company. While we are getting a quote, we discussed the sensor alignment and got a quote which was almost double the price that we would have paid. When my wife went to pick up the car, the mechanic said the car died. When asked, Casandra said the light were all turned off and they don't know why it happened. She said they will check if anything is wrong. The next day, she called me and said one of the mechanic left the light on and they are sorry. Now we had our car back. We don't drive much during the week. Last weekend, we realize our lane assistance is not working. Since we already communicated with them before we replaced the battery, we thought it would be fixed without any cost. Cassandra called and it would be $625 plus tax. I and my wife called the manager and he said it's a learning experience for both parties and he will give us a discount because of the circumstanced. He offered $400 plus tax. Which would have been nice, if we didn't discuss this possible situation beforehand. It's not a discount and it would have saved us money if we went for the other vendor. I am not sure what's the learning experience from our end when we already resserached this enough and communicated with them. Learing experience that never trust this dealership maybe read more

Best people , best customer service, amazing follow up, clean, thorough and more !!! The absolute best car dealership in the country !

Poor customer service. Waited 6 hours for service on diagnostic. Okay, long line. That's understandable. But what isn't is the following. Was told the repair needed was under warranty. Great, right? Not so fast. Come back a few days later to get the repair done. Wait a couple hours. I get told that opps, we made a mistake. It's not under warranty. It'll cost you $1025. Do they expect my business again? For service department or for sales for that matter? I don't think they expect my business anymore. If they do, that would be nuts. Maybe I'll just uber everywhere from now on. read more

I am a proud member of the Volkswagen family. I am on my 2nd Volkswagen child, both Jetta's. Both were purchased here at Three County. Be prepared to wait for servicing though. They definitely do not rush through. And take their time. read more

I drop my vehicle off for service today at 7:00 am and was home by 7:25 with Volkswagen driver. Service rep , Greg was excellent to deal with ask if there were any issues going on with car and he will call when finished .I received call around 8:30 and car was ready to be pick up , dealership seems to be very responsible about all your concerns, thanks to all , have a great Easter read more

Has to be the worst experience I've ever had with a dealership or garage. They had my car for five weeks. There times I've been told that my car would be ready "that day." Meanwhile they ordered parts and did repairs I didn't approve and they didn't tell me about. Apparently they asked to work with me on the price. Two days ago I told them I would pick it up today. I'm currently there. It's not ready and when I asked why they said they didn't know. I'm now waiting for them to finish my paperwork and "make sense of it." They don't even understand this own paperwork?! Never come here! Hopefully I'll get my car today but pray for me! read more