Sent me to two different places to pick up a car that wasn't there. The lady at the airport rental…read morewas exactly like the lady in the movie Planes Trains and Automobiles. Snobby. Smiled in my face when she said "We have no car for you". This is the most dysfunctional operation I have ever dealt with and I dealt with them all. Do not ever hire this company unless you want the run around

Great Customer service, helpful, fast service and clean cars, and affordable to rent a car.read more

Great experience, easy to work with staff. I'd recommend renting from them. No issues with pick up…read moreor drop off.

This location is an embarrassment to Avis…read more I'm an Avis President's Club member and reserved an Elite Electric SUV for a client-facing work trip. I booked the vehicle class intentionally because I needed something clean and professional. When I arrived, I was told the vehicle I reserved "wouldn't be available until next week." No explanation. Meanwhile, a Mustang Mach-E was literally parked right outside in plain view. I was offered "a Ford or a Mazda" with no explanation of car type or class and was dismissively told it was "higher." After reviewing Avis' car class list, t wasn't. It was clearly a downgrade and it cost me $150+ in gas that I would not have paid if Avis had honored the reservation. The condition of the car was disgusting. Not "a little dusty," but filthy: sticky stains, grime, crumbs, and a smoky smell. Whoever is responsible for cleaning vehicles at this location clearly didn't even attempt to do their job. I had to spend over 30 minutes scrubbing and vacuuming the car myself because I was not about to pick up a client in a vehicle that looked and smelled like that. The key fob was broken with the battery exposed. The vehicle also had multiple maintenance and safety issues: constant tire pressure warnings (all four tires missing valve caps, likely causing this), a loose gas cap that triggered error codes and a flashing dash warning all weekend, and worn-out windshield wipers in rainy weather that were legitimately a safety hazard. Then the return experience: the employee rolled her eyes at me, stared at me like I was an inconvenience, and actually laughed when I raised legitimate safety concerns. No apology. No acknowledgement. No professionalism. Honestly, the attitude was as gross as the car itself. I also watched her treat other customers the same way. This location does not appear to maintain vehicles, does not appear to clean them, and does not seem to care about customers at all. If you value your time, safety, or sanity, rent literally anywhere else. I won't be renting from here ever again and may be terminating my relationship with Avis all together over this horrible experience.

Customer service is FANTASTIC! I was given an upgrade for a hybrid at no extra charge (based on…read moreavailability I'm assuming) and it was easy check out. On my return, Elsie helped me and she was GREAT! She was very professional while dealing with a difficult guest. She respects her customers and her staff seem to really appreciate her leadership. Highly recommend this location!

I had a reservation with Enterprise Rent-A-Car through Caliber Collision, and the experience has…read morebeen frustrating. -I waited nearly one hour just to be helped. -After that, I had to wait even longer because no cars were ready. -Vehicles were being returned, yet none were prepared for customers with reservations. -The total wait time is approaching one hour. -I am still waiting as my assigned car is being "washed." A reservation should mean the car is ready when you arrive. This process feels disorganized and wastes customers' time.

One of the best rental experiences I've had at any Enterprise, dealing with Isaac was a breeze he…read morewas able to find my information and get me in the luxury vehicle that was available to me when I was told by another employee I won't mention their name because it was resolved. Great experience.. Isaac handled everything professionally and was there for both for the rental and the return. Side note They even have a popcorn machine and water dispenser while you wait. Another side note the vehicle that was given was a Hyundai Genesis with less than 10,000 miles. It was very comfortable and quiet on the road however I think they need a technology update at Hyunda,i other than that it was a great vehicle.

Nathaniel and Ruth made my rental experience so easy they were very helpful from checking in and…read morechecking out with my rental. This location definitely goes above and beyond with customer care and satisfaction!

I really wanted to give Jose and Daisy a fantastic review…read more I cannot sadly. $105 a day and I had three issues that were ... bad timing in very hot hot weather and on the other side of Bakersfield. I had young infant and two children with me. I was told that they stood behind their business and cars--sadly I am being told I was not truthful. Life is too busy for all this nonsense. Now I am being refused my refund even when the car couldn't be fueled due to fuel door actuator not working AND the emergency fuel door red cord didn't open it either. Two mechanics at Haddad Dodge tried as I did. I have even owned an Audi for years and knew what to do--didn't work. Kids were concerned and enough was enough. I am hoping Core Rental makes this right. His reply in the private message was HAHAH

From the owner: Car rentals made easy! Fast ,convenient, headache freeread more

I got good vibes from Hertz downtown My vehicle was in the shop and the garage made arrangements…read morefor me to get a rental for the next 5 days while they're fixing my vehicle It was pretty flawless on getting the car the young lady who helped me at the counter was on point very informative pretty much got almost the exact car that I have in the shop she gave me so that was pretty cool pretty flawless transaction

I've been renting from this location for years and I'm always satisfied. I dropped my rental off…read moretoday and Melody really took care of me. I appreciate her a lot. I HIGHLY recommend business for anyone looking to rent. Thank you Melody!

Excellent service in a pinch, was able to grab a quality car day of and return that evening…read more Helpful associates and speedy process. Highly recommend for those in need of a quality vehicle for a short period of time!

Excellent service. Staff was friendly & attentive. Thanks for making car rental easy.read more

The downtown 24th street enterprise, by far, is the best. Enterprise car rental in Bakersfield,…read morethanks to the agents And staff, great work, keep it up.

Less than 1 star! Horrible service!! Had reservation and now no cars available…read more Refused to see if another location had a car Just provided business card for me to do No manager was available Worst service