It's been quite a while since I've rented with Enterprise and I'm happy I did. I did call at my…read moreappointment time to confirm the vehicle was ready and it was. Once I arrived I was greeted by Jacqueline and she took my information to confirm my reservation and she was very nice. Another woman helped me (I wish I remembered her name) with the logistics of signing paperwork. It took no more than 15 minutes and I was on my way. Upon returning the vehicle, Jacqueline helped me again. I really appreciate the customer service along with the vehicle being ready on time. The vehicle I rented was also great on mileage and it drove smooth as well, Nissan Altima. We'd definitely rent from Enterprise again

When my car was sent to Caliber Collision for repair on 06/22/26, the insurance company rented a…read morecar for me at this Enterprise location. A staff member from this location met me at Caliber Collision and instructed me to drop off the rental car at Caliber Collision when picking up my car after repair. I dropped off the rental car to Caliber Collision in the afternoon of 07/07/26 as instructed. I checked the rental car, and everything looked good. The Rep of the insurance company at Caliber Collision also checked it before checking me out, and did not find any problem. On the next day (07/08/26), I received a phone call from a staff member at this Enterprise location. After asking me about my experience with their rental car, he asked whether I noticed any scratch on the passage side. I told him that I checked the car and the Rep of the insurance company at Caliber Collision also checked it, and there was no damage when I returned it. I asked him whether he picked up the car from Caliber Collision the same day I returned it. He said that usually they would pick up the same day, but they were short of staff on 07/07/26, so had to wait till the next day. As a result, the rental car was parked at Caliber Collision over night. I said as the car was not damaged when it was with me, I could not do anything about it. I suggested him to check with Caliber Collision and to find out whether they had a camera to record what happened. He said he would check with Caliber Collision. I did not hear anything from Enterprise for two months, so I assumed that the issue had been resolved. Unexpectedly, I received an email from Enterprise on 09/09/26, with a bill of $493.60. I responded the same day, and made it clear that there was no damage when the rental was was with me. I received another email from Enterprise today (09/11/26), with the same bill. I responded and also called Enterprise. The rep who answered my phone said, based on their rental contract, a customer is liable for any damage before Enterprise received the car. That is ridiculous! I dropped off the car to Caliber Collision as instructed by Enterprise staff during business hour. It was checked by me and the rep from insurance company, and no damage was found. Enterprise staff did not pick up the car the same day due to staff shortage (that was Enterprise's problem, not a customer's problem) and let the car stay at Caliber Collision overnight. When they picked up the car on the following day, they found scratch and questioned customer. When customer asked them to check with Caliber Collision, they did not provide any update for 2 months and then sent a bill. I would not trust this Enterprise location anymore. I recommend other customers also stay away from this location. If you have picked up a rental car with them, make sure to have their staff check the car with you when dropping off. DO NOT follow their directive to leave it elsewhere. You may receive a bills months later for damage that did not occur when the car was with you.

Sent me to two different places to pick up a car that wasn't there. The lady at the airport rental…read morewas exactly like the lady in the movie Planes Trains and Automobiles. Snobby. Smiled in my face when she said "We have no car for you". This is the most dysfunctional operation I have ever dealt with and I dealt with them all. Do not ever hire this company unless you want the run around

Great Customer service, helpful, fast service and clean cars, and affordable to rent a car.read more

Great experience, easy to work with staff. I'd recommend renting from them. No issues with pick up…read moreor drop off.

Rented from this location and received a car that reeked of stale weed and cigarettes. On top of…read morethe smell, the rear wiper was torn, the keyless entry pad was failing, and the fuel door was frozen shut. When I brought these maintenance issues to the manager, they took zero accountability and claimed it was my job to inspect the vehicle before leaving. Unacceptable service and terrible quality control.

I had a reservation with Enterprise Rent-A-Car through Caliber Collision, and the experience has…read morebeen frustrating. -I waited nearly one hour just to be helped. -After that, I had to wait even longer because no cars were ready. -Vehicles were being returned, yet none were prepared for customers with reservations. -The total wait time is approaching one hour. -I am still waiting as my assigned car is being "washed." A reservation should mean the car is ready when you arrive. This process feels disorganized and wastes customers' time.

Customer service is FANTASTIC! I was given an upgrade for a hybrid at no extra charge (based on…read moreavailability I'm assuming) and it was easy check out. On my return, Elsie helped me and she was GREAT! She was very professional while dealing with a difficult guest. She respects her customers and her staff seem to really appreciate her leadership. Highly recommend this location!

One of the best rental experiences I've had at any Enterprise, dealing with Isaac was a breeze he…read morewas able to find my information and get me in the luxury vehicle that was available to me when I was told by another employee I won't mention their name because it was resolved. Great experience.. Isaac handled everything professionally and was there for both for the rental and the return. Side note They even have a popcorn machine and water dispenser while you wait. Another side note the vehicle that was given was a Hyundai Genesis with less than 10,000 miles. It was very comfortable and quiet on the road however I think they need a technology update at Hyunda,i other than that it was a great vehicle.

Worst car rental location ever!! Do NOT come here! This is the 2nd year in a row that I book an suv…read morehere for a family vacation and not get a vehicle because it was "not returned " or "it was damaged " mind you I booked 6 months out. I spoke to the branch Manager Issac who assured me it would not happen again and it DID. I went today and was told the vehicle came in with damage and they did not have anything else. I leave for my trip tomorrow and have 9 airbnb's booked with no rental. A male employee calls me 4 hrs later and says we have two suvs for you come on down. I asked what size because I was very specific that I need the extended length suv not a regular full size suv. He tells me they r both regular sized. This will not work. So now I have no vehicle again for the 2nd time in a row. Obviously I was upset and letting them know this was not right and apparently it bothered him enough that he hung up on me. Great customer service guys. All douch bags at this location. I will definitely be filling a complaint with corporate on this location and rude condescending employees!!

I really wanted to give Jose and Daisy a fantastic review…read more I cannot sadly. $105 a day and I had three issues that were ... bad timing in very hot hot weather and on the other side of Bakersfield. I had young infant and two children with me. I was told that they stood behind their business and cars--sadly I am being told I was not truthful. Life is too busy for all this nonsense. Now I am being refused my refund even when the car couldn't be fueled due to fuel door actuator not working AND the emergency fuel door red cord didn't open it either. Two mechanics at Haddad Dodge tried as I did. I have even owned an Audi for years and knew what to do--didn't work. Kids were concerned and enough was enough. I am hoping Core Rental makes this right. His reply in the private message was HAHAH

From the owner: Car rentals made easy! Fast ,convenient, headache freeread more

I got good vibes from Hertz downtown My vehicle was in the shop and the garage made arrangements…read morefor me to get a rental for the next 5 days while they're fixing my vehicle It was pretty flawless on getting the car the young lady who helped me at the counter was on point very informative pretty much got almost the exact car that I have in the shop she gave me so that was pretty cool pretty flawless transaction

Very poor customer service! Ricky and Lacrecia are trained extremely poorly…read more They do not inform you that the car can be brought to you, and give it away in 15 minutes even if you said you are on your way! They blame you for feeling upset at their inadequate skills!

Excellent service in a pinch, was able to grab a quality car day of and return that evening…read more Helpful associates and speedy process. Highly recommend for those in need of a quality vehicle for a short period of time!

Excellent service. Staff was friendly & attentive. Thanks for making car rental easy.read more

The downtown 24th street enterprise, by far, is the best. Enterprise car rental in Bakersfield,…read morethanks to the agents And staff, great work, keep it up.

Extremely upsetting and humiliating experience. On August 22, 2026, Enterprise denied me a rental…read moreafter mistakenly confusing me with someone with a similar name who had an issue in Florida. I have never been to Florida. I asked them to verify my identity using my driver's license, but they refused and embarrassed me in front of other customers. They even placed my wife on the "Do Not Rent" list. What has been especially distressing is learning that this inaccurate information appears to have been communicated to other rental car companies, resulting in further denials and damage to my reputation. This has caused significant emotional distress and frustration for my family. I have attempted to get this matter corrected without success. This Yelp review is my first step toward seeking accountability. I intend to pursue this matter in small claims court and seek appropriate compensation for the harm caused.

Basic safety details missed that could cause damage to your car or cause an accident. Avoid this…read morebusiness! Brought my car in for brake pads and a brake fluid service and had a very disappointing experience from start to finish. After dropping if off around 9:15ishAM, I was originally told the job would take 3 hours, but the vehicle was not ready until the following day, leaving me without transportation much longer than promised. During the process, the shop told me they couldn't find the lug nut key and had me return to help locate it myself, only for it to already be there. This resulted in multiple unnecessary trips and 1.5 mile walk (each way) in extreme heat because I didn't have my car and I had to be at work, so I used my break time to walk back to the shop, open my car door, and picked it from the place I was describing where it was over the phone and handed it directly to the receptionist. Hey...I got my steps in! :-) Communication throughout the entire process was poor. When I finally picked up the vehicle, I later discovered the brake fluid service I originally requested was never completed. I only responded kindly and respectfully only to be met with a bad attitude. Not family friendly. Most concerning of all, after driving several hundred miles at freeway speeds, including through the Grapevine, I discovered the passenger-side wheel was missing a lug nut after the brake work had been performed. My Dad found it outside our house where I always park. That is a serious safety issue and should have been caught during a final inspection before the vehicle was released. I ended up getting my Brake Fluid Service done at Valvoline Express in Anaheim and the mechanics there had notified me of the missing lug nut on the passenger side. They also made note of it on record (sent via email). I had to carefully drive back to Bakersfield. I tried calling for the past 2 days to see if I can stop by and get it tightened. No answer. Overall, this experience involved delayed service, incomplete work, poor communication, unnecessary inconvenience to the customer, and a major safety oversight. I strongly recommend double-checking all work before leaving the shop. I would not recommend this shop.

I am clueless about fixing cars. So if I go to a mechanic I expect the mechanic to be honest,…read moreknowledgeable, and thorough. Unfortunately, this is NOT the experience I've had with this shop. One of my first experiences, I took one of my vehicles. I don't recall the reason but apparently I was imagining things and there was nothing wrong. Few months later and my transmission was done for. I'm not blaming this on them just saying perhaps if a more thorough inspection would have helped. Now 2025, I take my vehicle in because my engine light is on and my car is shaking and slowing down while driving. I need a catalytic converter so it was replaced. The other issue of shaking/slowing down is because of my tires according to this shop. Fast fwd, my car is still slowing down, shaking, battery light is on and now making a horrific noise. Take it over to get checked. They tell me I need a new engine $4,500-6,000 estimate. What? Apparently, they turned it on, heard the noise and said I need a new engine. ABSOLUTELY NO INSPECTION WAS DONE. From my google search it said battery light could be related to the alternator. I took it in for a second opinion at El Gato Auto Repair and Muffler. Guess what?! It WAS THE ALTERNATOR. Eddie from El gato inspected the vehicle right in front of me and showed me the issue quoted me $650-777. I was very disappointed in Benny's lack of inspection of my vehicle. It was STRESSFUL to hear I needed a new engine. If you don't know about cars and someone quotes you with a very steep estimate and severe mechanical issues get a SECOND opinion. I will no longer go to Benny's due to lack of trust in their services. Be cautious when going to this shop.