It's been quite a while since I've rented with Enterprise and I'm happy I did. I did call at my…read moreappointment time to confirm the vehicle was ready and it was. Once I arrived I was greeted by Jacqueline and she took my information to confirm my reservation and she was very nice. Another woman helped me (I wish I remembered her name) with the logistics of signing paperwork. It took no more than 15 minutes and I was on my way. Upon returning the vehicle, Jacqueline helped me again. I really appreciate the customer service along with the vehicle being ready on time. The vehicle I rented was also great on mileage and it drove smooth as well, Nissan Altima. We'd definitely rent from Enterprise again

incredibly UNHELPFUL! i spoke to representative that told me THIS Enterprise location would wait…read morefor me to exchange my rental (since they close at 12 and i would arrive at 12:15) and there were no other nearby locations near me. I arrive and there is no one there, i saw two other people looking through the windows for help on their own matter as well. Their hours are ridiculous. Closing at noon?!!?! BEWARE. At 12:30 an employee was locking the door and i told them that a representative spoke to someone here for me saying they have a car for me to exchange with my current, he said he didn't have a car for me and all the cars they have in the back are for purchase. I asked again if he spoke to the rep that helped me and he said yes. Something was not adding up. WASTE OF TIME. CHANGE THE HOURS TOO.

Sent me to two different places to pick up a car that wasn't there. The lady at the airport rental…read morewas exactly like the lady in the movie Planes Trains and Automobiles. Snobby. Smiled in my face when she said "We have no car for you". This is the most dysfunctional operation I have ever dealt with and I dealt with them all. Do not ever hire this company unless you want the run around

Great Customer service, helpful, fast service and clean cars, and affordable to rent a car.read more

I had a reservation with Enterprise Rent-A-Car through Caliber Collision, and the experience has…read morebeen frustrating. -I waited nearly one hour just to be helped. -After that, I had to wait even longer because no cars were ready. -Vehicles were being returned, yet none were prepared for customers with reservations. -The total wait time is approaching one hour. -I am still waiting as my assigned car is being "washed." A reservation should mean the car is ready when you arrive. This process feels disorganized and wastes customers' time.

Customer service is FANTASTIC! I was given an upgrade for a hybrid at no extra charge (based on…read moreavailability I'm assuming) and it was easy check out. On my return, Elsie helped me and she was GREAT! She was very professional while dealing with a difficult guest. She respects her customers and her staff seem to really appreciate her leadership. Highly recommend this location!

Great experience, easy to work with staff. I'd recommend renting from them. No issues with pick up…read moreor drop off.

Rented from this location and received a car that reeked of stale weed and cigarettes. On top of…read morethe smell, the rear wiper was torn, the keyless entry pad was failing, and the fuel door was frozen shut. When I brought these maintenance issues to the manager, they took zero accountability and claimed it was my job to inspect the vehicle before leaving. Unacceptable service and terrible quality control.

Worst service of my life. Waited an hour for my freaking rental. Zero stars. Hertz do betterread more

This location is a joke. $12/gallon for gas…read moreNo one picks up the phone Hertz please do better!

The downtown 24th street enterprise, by far, is the best. Enterprise car rental in Bakersfield,…read morethanks to the agents And staff, great work, keep it up.

Extremely upsetting and humiliating experience. On August 22, 2026, Enterprise denied me a rental…read moreafter mistakenly confusing me with someone with a similar name who had an issue in Florida. I have never been to Florida. I asked them to verify my identity using my driver's license, but they refused and embarrassed me in front of other customers. They even placed my wife on the "Do Not Rent" list. What has been especially distressing is learning that this inaccurate information appears to have been communicated to other rental car companies, resulting in further denials and damage to my reputation. This has caused significant emotional distress and frustration for my family. I have attempted to get this matter corrected without success. This Yelp review is my first step toward seeking accountability. I intend to pursue this matter in small claims court and seek appropriate compensation for the harm caused.

One of the best rental experiences I've had at any Enterprise, dealing with Isaac was a breeze he…read morewas able to find my information and get me in the luxury vehicle that was available to me when I was told by another employee I won't mention their name because it was resolved. Great experience.. Isaac handled everything professionally and was there for both for the rental and the return. Side note They even have a popcorn machine and water dispenser while you wait. Another side note the vehicle that was given was a Hyundai Genesis with less than 10,000 miles. It was very comfortable and quiet on the road however I think they need a technology update at Hyunda,i other than that it was a great vehicle.

Worst car rental location ever!! Do NOT come here! This is the 2nd year in a row that I book an suv…read morehere for a family vacation and not get a vehicle because it was "not returned " or "it was damaged " mind you I booked 6 months out. I spoke to the branch Manager Issac who assured me it would not happen again and it DID. I went today and was told the vehicle came in with damage and they did not have anything else. I leave for my trip tomorrow and have 9 airbnb's booked with no rental. A male employee calls me 4 hrs later and says we have two suvs for you come on down. I asked what size because I was very specific that I need the extended length suv not a regular full size suv. He tells me they r both regular sized. This will not work. So now I have no vehicle again for the 2nd time in a row. Obviously I was upset and letting them know this was not right and apparently it bothered him enough that he hung up on me. Great customer service guys. All douch bags at this location. I will definitely be filling a complaint with corporate on this location and rude condescending employees!!

I rented a quality car from U-Save car rental. The price was much lower than other car rental…read morecompanies. Saved about $60 on my rental. I would recommend this company to everyone.

I rented an Acura for the weekend, went to Patterson California 186 miles one way and back when I…read morereturn the car on Monday they said I traveled over 2000 miles. which was not true and yet they showed me no proof of this which was very odd. Then they said they would waive my fees when i tried to pay with debit card.. Definitely not recommend to rent feom them They will lie to you and keep your deposit thats why they accept cash.

"In town use only" because he knows the cars are junk and on their last leg ready give out any…read moremoment. Do. Not. Come. Here.

Great job! Got an appointment right away for a hard to get made duplicate Jaguar key-got it made…read moreand was in and out quickly! Very reasonably priced and he was a super nice guy! Highly recommended for your locksmith needs! Thank you so much!

Honestly they reached out quickly he offered to come out ASAP but Thankfully we found the key.he…read moreasked a few questions and just want to say Thank you for the quick response and the price was great to program the key and get a new one