Sent me to two different places to pick up a car that wasn't there. The lady at the airport rental…read morewas exactly like the lady in the movie Planes Trains and Automobiles. Snobby. Smiled in my face when she said "We have no car for you". This is the most dysfunctional operation I have ever dealt with and I dealt with them all. Do not ever hire this company unless you want the run around

Great Customer service, helpful, fast service and clean cars, and affordable to rent a car.read more

Customer service is FANTASTIC! I was given an upgrade for a hybrid at no extra charge (based on…read moreavailability I'm assuming) and it was easy check out. On my return, Elsie helped me and she was GREAT! She was very professional while dealing with a difficult guest. She respects her customers and her staff seem to really appreciate her leadership. Highly recommend this location!

I had a reservation with Enterprise Rent-A-Car through Caliber Collision, and the experience has…read morebeen frustrating. -I waited nearly one hour just to be helped. -After that, I had to wait even longer because no cars were ready. -Vehicles were being returned, yet none were prepared for customers with reservations. -The total wait time is approaching one hour. -I am still waiting as my assigned car is being "washed." A reservation should mean the car is ready when you arrive. This process feels disorganized and wastes customers' time.

Great experience, easy to work with staff. I'd recommend renting from them. No issues with pick up…read moreor drop off.

This location is an embarrassment to Avis…read more I'm an Avis President's Club member and reserved an Elite Electric SUV for a client-facing work trip. I booked the vehicle class intentionally because I needed something clean and professional. When I arrived, I was told the vehicle I reserved "wouldn't be available until next week." No explanation. Meanwhile, a Mustang Mach-E was literally parked right outside in plain view. I was offered "a Ford or a Mazda" with no explanation of car type or class and was dismissively told it was "higher." After reviewing Avis' car class list, t wasn't. It was clearly a downgrade and it cost me $150+ in gas that I would not have paid if Avis had honored the reservation. The condition of the car was disgusting. Not "a little dusty," but filthy: sticky stains, grime, crumbs, and a smoky smell. Whoever is responsible for cleaning vehicles at this location clearly didn't even attempt to do their job. I had to spend over 30 minutes scrubbing and vacuuming the car myself because I was not about to pick up a client in a vehicle that looked and smelled like that. The key fob was broken with the battery exposed. The vehicle also had multiple maintenance and safety issues: constant tire pressure warnings (all four tires missing valve caps, likely causing this), a loose gas cap that triggered error codes and a flashing dash warning all weekend, and worn-out windshield wipers in rainy weather that were legitimately a safety hazard. Then the return experience: the employee rolled her eyes at me, stared at me like I was an inconvenience, and actually laughed when I raised legitimate safety concerns. No apology. No acknowledgement. No professionalism. Honestly, the attitude was as gross as the car itself. I also watched her treat other customers the same way. This location does not appear to maintain vehicles, does not appear to clean them, and does not seem to care about customers at all. If you value your time, safety, or sanity, rent literally anywhere else. I won't be renting from here ever again and may be terminating my relationship with Avis all together over this horrible experience.

Worst service of my life. Waited an hour for my freaking rental. Zero stars. Hertz do betterread more

This location is a joke. $12/gallon for gas…read moreNo one picks up the phone Hertz please do better!

The downtown 24th street enterprise, by far, is the best. Enterprise car rental in Bakersfield,…read morethanks to the agents And staff, great work, keep it up.

Less than 1 star! Horrible service!! Had reservation and now no cars available…read more Refused to see if another location had a car Just provided business card for me to do No manager was available Worst service

One of the best rental experiences I've had at any Enterprise, dealing with Isaac was a breeze he…read morewas able to find my information and get me in the luxury vehicle that was available to me when I was told by another employee I won't mention their name because it was resolved. Great experience.. Isaac handled everything professionally and was there for both for the rental and the return. Side note They even have a popcorn machine and water dispenser while you wait. Another side note the vehicle that was given was a Hyundai Genesis with less than 10,000 miles. It was very comfortable and quiet on the road however I think they need a technology update at Hyunda,i other than that it was a great vehicle.

Nathaniel and Ruth made my rental experience so easy they were very helpful from checking in and…read morechecking out with my rental. This location definitely goes above and beyond with customer care and satisfaction!

I rented a quality car from U-Save car rental. The price was much lower than other car rental…read morecompanies. Saved about $60 on my rental. I would recommend this company to everyone.

I rented an Acura for the weekend, went to Patterson California 186 miles one way and back when I…read morereturn the car on Monday they said I traveled over 2000 miles. which was not true and yet they showed me no proof of this which was very odd. Then they said they would waive my fees when i tried to pay with debit card.. Definitely not recommend to rent feom them They will lie to you and keep your deposit thats why they accept cash.

"In town use only" because he knows the cars are junk and on their last leg ready give out any…read moremoment. Do. Not. Come. Here.