Sent me to two different places to pick up a car that wasn't there. The lady at the airport rental was exactly like the lady in the movie Planes Trains and Automobiles. Snobby. Smiled in my face when she said "We have no car for you". This is the most dysfunctional operation I have ever dealt with and I dealt with them all. Do not ever hire this company unless you want the run around read more

Great Customer service, helpful, fast service and clean cars, and affordable to rent a car.

I left Hertz on the corporate business off District Blvd. Bakersfield with a vehicle that had an 1/8 of a tank of gas. I brought it back with a tiny more then what I was given with at my start rental. I returned the car, the lady had another customer with her so I left the key and she said she would email me a receipt. I never got it. I looked it up a few days later on a website I seen a charge of $180.28. For Fuel and services. I emailed Hertz and after a week I get a response that it was a fuel charge for a Full tank of gas I was Charged, as she stated because I brought it back not all the way full. I'm Furious because I was not given a full tank. Whoever was responsible for the Lie they claimed it was full, they are WRONG. Don't be a victim of this place. Go Elsewhere I would Not Leave a star rate. Not deserving. But had to just to post this Do Not Rent Here read more

Terrible!!! I made a reservation for the 24th Street Hertz in Bakersfield for pickup on 3/25/2024. I walked 1.5 miles from the train station to that Hertz location and there was a sign on the door saying it was permanently closed. I checked my email and sure enough I was at the right address - I had received a reminder email from Hertz just 2 days earlier. Of course it is impossible to get a live person on their phone system - despite being a 30 year Gold / President's Club member. I could not imagine worse customer service. They could care less about their customers. I finally called emergency roadside assistance and got a person who transferred me to another person. No apologies or explanations - they told me I was at the wrong location. Their system switched me to a Hertz across town (not the one a few miles away), and NEVER notified me of the change. Somehow to the person on the phone, this was still my fault for not knowing. At my own expense, I took an Uber for the 20 minute ride to the other Hertz, missing a planned lunch with family in town. The manager at this Hertz location told me the original spot I went to has been closed for more than a month!! Hertz still hasn't taken it out of their reservation system. This is my second absolutely terrible experience with Hertz in a span of 3 months. (The last one they accused me of stealing a car, a saga that went on for months until they admitted they just entered the return into their system wrong.). Hertz, I'm done with you!!! read more

They charged me 65 to wash the car bcus i had food inside and it smelled like food wtf i said i would go and have ir washed myself and they said bo they needed a special wash for that. So now you cant even bring food inside the cars? Smh never will I rent a car here read more

They make it impossible to rent a car. They don't answer called 3 times had to wait on hold for over a hour and nvr got thru to someone.. then once someone answered but couldn't help had to transfer me but said store was with customers so there was no one to help me my car has been in the shop and they set my rental up thru this location and that is very unfortunate they don't care about customers or business read more

Great cars at the best prices in Bakersfield. Staff is always helpful and friendly. Even have electric cars!

LOVE Hertz on District and Airport! I had reservations with Avis at airport. They said they would wait since my plane made me 17 mins late. Avis left. Taxi to hotel. Next day, Avis customer service said I was on my own getting back to airport. No cars. Alex with Hertz on District said they would get me back to airport. Alfredo with Hertz even stopped for me to pick up lunch. I wanted a Hertz car. Amanda with Hertz discovered I pre-paid for the Avis car. No refunds on pre-paid Avis car. I did NOT want to take Avis car. Amanda at Hertz encouraged me to save my money. Felt terrible that Hertz took me to airport and I didn't get their car. Alex was so gracious. Said I made his day. All Avis said was "nothing we can do." Hubs co-workers have also had Avis problems. Hertz was lovely, kind, gracious, helpful! I told them I am definitely now a lifelong Hertz customer. Thank you Alex, Amanda, and Alfredo! read more

Usually every hurtz give the customer ride i was new in this area uber don't work here thats why i got a rental car when i need to return it back i called my friend but his car tire was flat and I explained everything but noone did help thats why i dont like Bakersfield area fuckin nesty read more

Hertz Rent A Car - Car Rental Near Me - Bakersfield, California

Enterprise, here I come! I travel every week and regrettably switched from Enterprise to Hertz. The only reason I switched from Enterprise was Hertz allows Gold members to go directly to the car, so you don't have to stand in line and accommodates later flights. Apparently, Bakersfield missed the memo cause when my flight arrived, the office was closed, and I was out of luck last night. This Morning, a bad attitude from the gal at the counter. Completely unwilling to help. Wrong info on her computer and somehow that's my fault. It became my problem, however, when she refused to try to fix the issue. Then Good Luck trying to get a live person in Hertz customer service! It's impossible - the only way is through reservations because, of course, they want your money. That rep confirmed that my information is correct. Wasted a 1 1/2 hrs screwing around with this nonsense. And that gal at the counter couldn't care less - just nasty and rude. I spend way too much money here to be so disrespected and dismissed. Enterprise, you win back my business! read more

We contemplated driving our own car to a recent Yuma Arizona road trip. After checking around online we found these guys with wonderful pricing and even picked me up! We ended up taking Edwards's recommendation Hyundai Elantra and was very impressed with our rental car, great mileage, and professionalism of the Hertz staff on District Blvd in Southwest Bakersfield. We needed an extra day and was happily accommodated with a quick phone call. Even has me thinking about Hyundai possibly now in our families future. Anyway if your thinking about who to trust with your next family trip? These are the guys to see. We will be back. read more

Hertz Rent A Car - Nice Hertz rental car. - Car Rental Near Me - Bakersfield, California

My wife and I rented a car at district location for a weekend trip. Picked the car up and it was filthy, they told me the guy who cleans the cars went home early (it was 1pm) and they could put us in an electric car. I told them we're going on a trip and not really wanting to have to charge it, could they just clean it but they said they were short staffed. We took it and had to go to have it cleaned inside and out at a car wash before our trip. When returning the car, my wife drove it into the parking lot and I was following in our personal car to pick her up. A guy in the parking lot was yelling at her to park a certain way and waving his arms like a wild man apparently trying to direct me to another parking area on the other side of the building. I parked and went over to ask the guy why he was yelling at my wife and he said I run this lot and she needs to park how I say. He went on to say that they are closing and we should have returned the car earlier. It was 4pm and they close at 430pm so maybe he needed a watch. He also said the car was "kinda dirty" and that they need to come back clean like they go out. I told him it was filthy when we picked it up and it's now cleaner than when we took it. That apparently angered him a lot. He said he cleans them, he's been doing it for years and kept on and on about it so we walked away from him to go inside. The young man inside was friendly and told me the car was fine. I don't think I'll be back here as long as that guy outside is there "cleaning" the cars and yelling at people. read more

They suck charges a 400 dollar to rent along with the rental fees they wanted a total of 600 to rent for a week. I left and went to enterprise and there they helped me along with a new truck to rent go enterprise read more

Was on hold for an hour during a terrible situation and was on hold for an hour until finally everyone went home and the phones shut off at 6pm. Terrible customer service and terrible staff. read more