Horrible customer service experience, went in today 4/13 @8:30pm and the only lady working there was making it nearly impossible for us to upgrade our vehicle she had us wait and wait and told us how much more it would cost which seemed ridiculous but at this point we just wanted to get on the road. She seemed very surprised that we were able to pay for our upgrade and just made the experience at this location very uncomfortable. Regret not asking for her name but she was the only female working at this time very disappointed. Worst experience ever read more

It is impossible to contact this office... they don't answer the phone and their voice mail was never configured.

The Managers Special, no, worst car available. Burbank Airport approximately 1. The manager has No want to provide you comfort OR Safety for your family. He gave us some employees Busted vehicle or he doesn't check on his employees At All! White nissan sentra with 24k miles and it's making a Loud ticking sound. Maybe its the low power steering, maybe its the low coolant. I am pretty sure its not supposed to completely stall on eco Carpet was gross, window and door had something on it and gas cap was off when i went to fill it ourselves. Pretty sure it has rats or mice. Just glad it was barely able to get to speed south of the boulevard and pretty much on the highways. Do Not Get "Manager Special" we saw for ourselves it is just the Worst car available. read more

Thrifty Car Rental - Coolant under minimum - Car Rental Near Me - BURBANK AP, California

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the car was okay, but the guy at the counter, LARGE man, with long hair tied in a ponytail, his name my be like 'chaude' or something. he is so gross and rude. he was so rude that his colleague sitting next to him looked at me with sad eyes trying to basically apologizing for this pathetic man. read more

Terrible, terrible, morally corrupt company. I filled out my reservation online, and went to pick the car up at LAX. In my online reservation, I declined any additional coverage on the vehicle. The total price should have been around $200. Even though I had done this prior to picking up the car, while at the desk, the service agent quickly and quietly said, "And you said you just wanted to the most basic coverage option?" I said, "Yes," obviously thinking that he was confirming the information I've already selected/provided. He quickly had me sign the paperwork, and when looking over it, I realized that he had charged me over $200 extra for coverage that I didn't ask for. Come to find out, these service agents get commission if they sell this coverage. So I feel like I was intentionally duped into giving this guy extra money. When I contacted customer service (takes them 5-10 days to get back to you each time, by the way), they were absolutely no help. The only time they were quick to respond was when I finally disputed the charge with my credit card company. Suddenly they had plenty of time to send the credit card company a hand-written document as to why I couldn't dispute the charge. I have no respect for this company, and would never, ever recommend or use their services again. Hope the service agent enjoys his $25 commission. read more

Booked a car rental for Friday through Sunday. My flight got delayed so I arrived past closing time. I wasn't worried since the website said they stay late for people and I had uploaded my flight information. Wrong. They closed so I couldn't even get my car until Saturday. I had to pay a ridiculous amount for a late night Uber to and from the car rental. When I got to Thrifty Saturday morning, the worker obviously didn't care and didn't seem like he wanted to be there. read more

Even with a reservation there's NO cars. Waiting over an hour still. What a joke! Do not rent from Thrifty/Dollar/Hertz. Run by imbeciles. read more

Be aware of the "Managers Special"! Total Bait & Switch! When I went to pick up my car, I was informed that, for this location, 90% of the "Special" cars were electric vehicles only. A gas car was an extra $25/day. Not mentioned anywhere in the T/C's. So much for my "contract". read more

Wish I had read the other reviews on here before booking. I also was told it would just be a few minutes, then made to wait a long time for a car. When I walked in, they sent me back and forth between up stairs and downstairs while I traveled alone with a baby and a ton of gear. Had to wait while they took a cigarette break with no apology or offer to help. Extra charges showed up on the receipt, and when I called the 1-800 to ask about the charge they were incredibly unhelpful and refused to pull up the reservation or transfer me to someone who would. She responded to everything I said with "since you got me on the line how can I help" but did not answer any questions.... Do yourself a favor and book literally anywhere else read more

Terrible rental car company They are the worst I had booked a rental online days before Came in on time and signed all paperwork and paid,then they said it gonna be about a 30 min wait to clean the car There liars We waited over an hour and still no rental car,all the while there telling 7-8 different people that it's gonna be a 30 min wait while they clean the cars Another person that was there before us said they're lying and that they have been waiting for over 2 hours I had asked the counter person 4 or 5 times about when are we getting the rental and they had no answer Should have got a rental at Alamo like I always do but got a package deal from Priceline with the rental car from thrifty should have paid the extra 10 bucks and got it from Alamo Still no rental car!!! I finally went on my Alamo app booked a car and was driving to the lakers game within 5 mins Screw thrifty rental car,they suck big time!!! The worst rental car company period Waste of over 1 1/2 hours I'm always gonna use Alamo rental car if I'm in Burbank airport read more

After checking in, I had to Wait TWO HOURS for Thrifty to wash and car and make it available. At the airport this should be a well oiled machine. This should not take this long. read more

I had freaked myself out prior to my rental by reading all the one star reviews on here, so I felt the need to write this 5 star review because I had an amazing experience here. Don't let the 1 star reviews scare you off!I had no trouble picking up my car around 9pm on Monday. There was no line, and the car I had reserved via AAA in advance was available (a Nissan Pathfinder since I needed room for 7.) Magbet, my Thrifty agent, was so friendly and helpful. When I told him that I was a AAA member, I was able to get a free child seat and free extra driver added. Magbet even helped me carry the child seats to my car. He answered all of my questions and was able to get a supervisor if he didn't know the answer. I had no issues with returning the car either. Was not overcharged for anything. Super painless and quick experience all around. read more

Okay experience I guess. I booked a compact car but they wanted to give me an suv. Street parking needed!! And they charged me $20 for gas even though I filled up 1 mile away. Not fair; not cool; and no way to challenge easily unless you want to burn hours on the phone. read more

They called the day of my rental, an hour before pick-up to say they weren't expecting my rental to be available for another 3 hours. I tried calling and no answer. I called the 800 number and they also couldn't call the location. Finally, I went online to check my reservation and it doesn't exist? So they called in the morning to tell me it's delayed but then cancelled it completely without talking to me? I had reservations at a hotel I needed to get to - so I went with Enterprise as I should have from the beginning. Terrible company and ZERO service. Crappy place. Don't depend on them. read more

We had to wait 2.5 hours in line at Thrifty LAX - the agent said it's like that 24 hours a day, year round. The car they gave us had terrible mechanical problems & it took forever to reach someone on the phone only to be told it was a call center & I'd have to go in person to talk to them about ending my contract early or getting a different vehicle. I still had questions to ask the agent and she just ended the call even though I was saying please don't need this call, I have more questions to figure out a solution. Just atrocious customer service on every level. Moral of the story - don't use Thrifty - it's all in the name - they skimp on everything so you pay for everything with either money or your limited time when you're traveling - read more

you guys are the worst. I will never rent a car from you again! I can't get anyone on the phone. Rented a car in Florida and couldn't get anyone on the phone. Called local offices in Florida, but no one will give us any information. We rented a car through Southwest Airlines price was 169.00 it went to 398 with a 500 dollar hold. I can't even get someone on the phone to see the charges. you have lost me as a future customer. read more

Unbelievable- car reserved for a month and no car available- one person working - and I wasn't the only one. There were a dozen of us - all pre-confirmed on-line. How can they get away with this level of nonsense? read more

Horrible experience! My flight was delayed, then when we finally arrived at Burbank, the clerk took my card and signed me up. Then when I thought that she was going to hand me the keys to my rental car, she told me it would be 20 minutes wait. I was speechless. I stood there and a couple told me that they were told 15 minutes and it had been 30 minutes and they were still waiting. Note to self: Don't use Thrifty anymore. read more

Flew in from Atlanta to LAX for my sons graduation and the LAX Thrifty location did not honor my prepaid reservation made online and paid in full for the amount of $151.96 on 5/17/2024, For in-person Pick up date made on 5/28/2024. The counter person Rico and his supervisor Nick Godinez refused to accept the identical card and drivers license information I used to make the original reservation, also refused my Wells Fargo card, and ran a credit check, Although the charges were previously paid in full. I was literally stranded and had to walk a 1/4 mile to Enterprise rental who was able to get me in a car in no more than 15 minutes, with the identical credentials and payment method presented to the counter rep Rico at Thrifty. I would like a full refund of my $151.96. read more

I have been waiting over an hour to get my car that I reserved it ahead of time , even I had a manager special and I reserve the car ahead of time to get to my appointments that I made months before to get to , since they are delaying my car rental and I have been waiting for over an hour , I missed my appointment. Not recommending this company at all. Not happy at all. read more

1h long wajt for a pre reserved car. Then they dont have the car washed... this company is cheap but expect to add 1-2h of wait and bull in order to get your car. Very understaffed and the staff thats here is slow as molasses. Beware. read more

Lower than 1 if possible. On the last two visits they did not honor a confirmed reservation. They said I have to wait over an hour for a car. That didn't work for me...some people do have work obligations to get to. Apparently not the thrifty employees. And the agents on this last visit laughed. Very unprofessional. That's what happens when Thrifty hires morons and idiots to man their counters. What's the point of a reservation if it isn't honored? This is like the funny Seinfeld episode, except this isn't funny. Got charged both times even though I never picked up the vehicle as none were available. Took an hour on the phone to credit back the charge. Stay away. read more

Thrifty Car Rental - Car Rental Near Me - BURBANK AP, California

Made a reservation 2 weeks ago. Been waiting 90 minutes for my car to be ready. Same for the 5 or so customers ahead of me. People are upset - yelling - trying to cut lines etc. read more

Terrible service they hate customers. They transferred my reservation here and I come all the way here and there are no cars. This whole business model is becoming a scam. Skip thrifty read more

First I would like to say that I had placed a reservation through American forces travel and when I placed a reservation online I had requested for the drop off to be at the Burbank airport. However, when I went to LAX to pick up the rental, I didn't realize that the customer service representative had to change the drop off location to LAX without asking me and I know it was my fault for not checking before leaving the place but I was really tired. The flight was long and so when I did realize that he had changed the drop off location to LAX I decided to come to the thrifty location in Burbank to see if I could return it there. Thankfully I was able to do so because the manager Adam understood the situation was able to help me out. BUT when I was trying to return the rental, the lady that was taking the cars was being extremely rude and when I ask her for her name because I had forgotten her name, (i have really short term memory) she said to me, I already told you as if I'm not allowed to forget or ask again... this is my first time having this type of issue so I didn't wanna leave the car there with her even though I know that's the drop off because I wasn't even supposed to drop it off there. I was going to speak to a representative to see if I was able to leave it here at the Burbank airport, so then when I started walking away from her, she told me to fuck off and I asked her "did you really just told me to fuck off?" and she just looked at me like i was dumb. and when I asked her to take me to her manager, she just pointed and gave me a disgusting look like letting me know that she didn't care and clearly she didn't because you don't tell your customers to fuck off I wasnt mean or rude to her. I was just asking a lot of questions because I wanted to make sure that I wasn't gonna get overcharged or anything for leaving it there or if she was crazy and went inside and damage the car because she was so mad at me for asking questions. you never know nowadays... her name is Jessi & as a first time customer with Thrifty this is not a good experience on both ends because I am paying for a service and it's NOT cheap + I'm gonna get treated like that. That really leaves me not wanting to rent from thrifty ever read more

Rented a car for 12 it's almost 2 and still no car on top of fees and red tape never mentioned before my card was charged. Oh and I had to book a flight even though I wasn't flying anywhere just to get my car. None of this information was disclosed until I got here after my purchase read more

I waited 45 minutes after my pick up time to get put into a car that smelled of strong cat urine. I went back inside to get another car. As I was leaving in the new car, an hour after my pick up time, there was somebody else getting in the previous car with the cat urine smell. read more

Was told I needed to wait 15 mins for the car because it was being washed. Ended up waiting an hour and 15 minutes. When I got the car, I saw 5-6 cars available so not sure why it took so long. The man working the front desk was also rude and unprofessional. Definitely not renting from Thrifty again. read more

Worst place to get a car! DO NOT GET A CAR THERE ! They will breach the contract between the costumer and them , they do not care to respect their costumer, they tell us we will get one car but get the other, once we go to them and tell them it's not the right car that we talked about, they say "how do you know", we replied "we know what car we picked, we know cars" and the "manager" replied "that's not a good enough evidence ". Believe me, do not get your car with them cause you'll end up wasting three houses trying to cancel your reservation or changing the car. read more

Crappy service they try to pay more than what previously quoted by changing your pick up time they rented out the car to my unlicensed friend and when I a licensed driver who was on the paperwork as a secondary driver reached the booth to drive out we were stoped because he had to drive I told them he didn't know how to drive they felt stupid and took the car away from us and cancelled the reservation waisted 3 hrs of our time no apologies no help just said no and walked away ..never do business with these morons read more

This company fraudulent. There is an additional airport facility and tourist taxes that you would not pay if you rented the car elsewhere. They don't disclose that! Rent somewhere else if possible because after the extra 80 you are paying more. They will charge your credit card up to three times and you will have to call to get the money back. We have been charged about four times already on two different cards. So now the cards tied up. There's no supervisor available if you have any problems and every employee does as they please. No ones available for help or assistance of any kind. Not worth the problems. That's why they have a low rating Now calling the credit cards to file a dispute read more

After checking in at the front counter, I waited 40 min to get the keys to the car! This was ridiculous and a huge inconvenience. I will never book a car from here again! read more

They are disorganized and overbook their rentals. I had a reservation and still waited over 2 hours to get a car. They were unapologetic about the wait and just said we don't have vehicles ready. It's frustrating to have a reservation and still have to wait this long when you they already know how many cars they will need for the day. Terrible service read more

I will never rent a car from Thrifty again. When I arrived at LAX airport! Was shocked to find a line several hundred people, some of whom were already waiting over 8 hours for a car. It was chaos. There were no cars available, even though people had reservations for cars. Thrifty took money from a lot of people even though there were cars. The situation was unbelievable. When I tried to cancel my reservation I was told that because it was less than 6 hours before my "pickup" time, I couldn't get my money back. Luckily I booked through Expedia. They were able to obtain a refund for me. I was then able to rent a car through Budget. Thrifty is a ripoff. read more

Do not recommend, like ever. Reserved a car days in advance. Arrived right on time, they said 10 minute wait. 30 min later I ask for an update. Meanwhile, people who came after me are getting cars and leaving. No flexibility to change my car class or offer an alternative. Am a member of their club and everything, still didn't matter. Will never use them again. Enterprise costs more, but is a much better experience. Guess this is what I get for trying to be "Thrifty" read more

I am beyond happy with Thrifty. Pickup went fine (showed up a bit early in case there was waiting involved, no issues). Was able to pick from a few different cars in the class, and was on my way. Returning the vehicle went just as smoothly. The employees were friendly and helpful. I would rent from them again, and would recommend them to others. Not everybody has a bad experience. read more

Waited an hour for my car only for them to tell me they weren't honoring reservations. No email. No text. I asked why they didn't put a sign up at least given the long lines and the guy said I don't have time for that knowing people are waiting an hour. read more

I should have read the reviews when booking this car. However, one doesn't think about having to do that at highly trafficked airports. I arrived at 10:38pm to pick up my rental car. The entire rental counter for all but Enterprise rentals were shut down, although they close at 11pm. When asking security where I could find someone to help me retrieve my vehicle they reported they all went home at 9pm because they ran out of vehicles. My reservation was made on July 31st and I was picking up my car on Oct 6th, it's completely unreasonable that a vehicle was not waiting for me. I was told that I could come back at 6am when the counter opened to possibly retrieve my car if my reservation was still valid the next day in their system. When I asked what I should do for the night I was now stranded in Burbank for, I was told to get a hotel, that would not be reimbursed (thanks to the Enterprise guy). All hotels Burbank, CA to West Hollywood, CA were completely booked unless I was willing to risk a 1 star motel alone. I was left to sit in the Burbank Marriott lobby for 6 hours (thankfully inside) at least until the Thrifty counter opened. The next morning I arrived at 5:45am to ensure I was first in line, and I was not. There were other several angry customers. The counter opened at 6:15, instead of 6. When I got to the counter and explained the situation I was told "That's hard" by the employee and was given a choice in red or blue vehicle because all he has was 2 compact cars. I booked an SUV. He told me to walk down and the key would be inside and head out. When I arrived at the vehicle it was covered in dings, scratches, and paint chips. When I asked for a vehicle inspection form I was asked why I had wanted one. (be sure to take pictures before you drive away. Even with the form filled out, they still tried to charge me till I showed them the photo evidence with the date and time-stamp). Running on 28 hours no sleep due to their lack of professionalism, and I was told nothing could be done to reimburse me for the difficulty, lack of service, or in general for the failings of their company. When I called customer service upon returning home I was told by the agent I was not allowed to know the name of the person I was speaking with and that I was ungrateful for only being given a $100 credit towards my next car with them within the next 6th months. The $100 doesn't even reimburse me for the headache or the vehicle I had. Stay far away from this company at the Burbank Airport if possible. Had they not had my reservation they "would make me a new one" for double my original, when they only had 2 vehicles on the lot, and 10 people in line. read more

I had a paid reservation for a rental car at Los Angeles airport confirmed with an arrival time of 11:30 pm. After waiting at the airport for an hour for a shuttle bus, I arrived at the rental office, where there was a line of more than 50 people with two employees. After waiting in line for 15 minutes, an employee shouted to the crowd that there were no cars available for at least five hours. By then, it was 1:00 in the morning. Nobody answered the phone at Thrifty's LA office or corporate customer service My family needed sleep so we took a Lyft to our hotel 45 minutes away. Thrifty refused to provide a refund for the car and refused to cover the Lyft fee. I plan to file a complaint with the CA Attorney General, airport, and LA county. Do not rent from Thrifty. read more

Rented a car for 10 am Saturday, waited inline for 30-40 minutes, only to be told at the desk there were no cars available and would be more of a wait while they brought us a car. We have all seen the Seinfeld episode, why haven't rental car entities figured out how reservations work. read more