I'm a Club Gold member? Okay, whatever. But it's like not whatever. It means I didn't have to wait at the rental counter (but I did because I didn't know I was a member of such a rewarding club). So I go downstairs, see my name on this board, and ask someone at that counter, so which one is mine? He tells me I have my choice between a Kia sedan or SUV. The SUV, please. And here's the kicker, it only had 55 miles on it. A new ride? What is happening here? This Gold stuff is definitely not whatever. Anywho, return was breeze and this was a great rental experience. read more

I tend to rent cars from Hertz more than any other rental company, but after this past weekend, never again. Every time I've reserved a specific vehicle, I've been given something completely different, often times an entirely different class of vehicle. This past weekend I attended a funeral. I earned an electric vehicle, Polaris sedan, but upon arrival, nobody was present to assist me and the vehicle that they assigned me was a 2022 Tesla Model 3. This vehicle was in extremely poor condition. The rear fender was damaged, or was missing a reflector in the bumper, and all the wheel center caps were missing. The interior was in worse condition. It smelled like body odor, the seat adjustment buttons on the driver seat were missing, the steering wheel was ripped into pieces and taped, and the sun visors and headliner were filthy. Furthermore, the vehicle had 92,000+ miles. I've never been in a rental with such high mileage. While renting, within 12 hours of picking the car up, I received an email stating that my return was initiated and the car was received by Hertz. My reservation/ contractual agreement was for 4 days. I attempted to contact representatives at the airport location but no answer. I called customer service multiple times and was placed on hold, but nobody picked up. Completely dissatisfied with Hertz, and will no longer rent from them. read more

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I booked through economy bookings website and it was surprisingly cheap. The pickup experience at Hertz counter went pretty smooth. The car itself was clean with no damage. Drop off was good, just dropped off and emailed a receipt within 20 minutes. read more

Hertz Rent A Car - Car Rental Near Me - Burbank, California

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I have a terrible experience every single time i come here. Today no one is in line and had a ten minute wait to be seen. Poor customer service actually horrible read more

TERRIBLE TERRIBLE EXPERIENCE WITH NO SOLUTION. Long story short I had booked my rental, called to confirm if there was any additional items I needed to complete for the rental and they said NO, I was fine. I arrive on pick up day and they said I could not pick up the car because there was no deposit submitted and the card on file could not be used because of "terms and conditions". Which was never told to me before or when I called to confirm any more action items. I had to push back my trip and all my plans were ruined because of this situation. We needed finding a cheaper rental with a different company. The people at hertz did not help at all with providing solutions. I asked to speak the manager and they were never presented to me. Terrible communication with hertz! read more

Sign up for the Gold Member option and bypass the line at most locations! After landing at Burbank Airport yesterday, I walked from the terminal to the rental car hub. As I'm a Gold Member, which anyone can register and sign up for on their website, I went straight to the board to find my name. Once you locate your name, you will see which section/class of cars you selected during your reservation. You simply go to that section and choose the car you would like to drive. I suggest you view/take pictures of the vehicle inside and out before starting the engine to make note of any existing damage. Once you are ready to leave, you will show your drivers license and credit card to the booth attendant and off you go! The return process was also smooth and quick! read more

This location is clutch for whenever I need to get a rental. My need for a rental car can be same day sometimes and they always seem to accommodate me with a clean vehicle. It's too bad they no longer have electric vehicles available. read more

I had a confirmed reservation at Hertz Burbank Airport, arrived on time, and had more than enough funds on my debit card -- including being willing to pay their deposit. Despite this, they refused to release the car to me. The most frustrating part was the customer service. Bonnie was very adamant and unwilling to work with me at all. No helpful explanation, no options offered, nothing. I walked away with no vehicle even though I had a reservation and the means to pay. If reliability and customer service matter to you, be cautious with this location. A reservation should mean a car is available -- here, it clearly doesn't. read more

Alice at the front desk insisted I rented a, "Manager's Special," which I absolutely did not do. She said it required that I be given an electric vehicle and that I bring it back fully charged, which would've been a major pain for a one-day trip. I then reiterated to her that this was an error on their part and wouldn't relent until I showed her proof, to which she said, "Oh, you're right, sorry, I just got here and don't know what's going on." One time, Alice. One time. read more

What everyone else says. They hang up on you if you wait on the phone long enough waiting for them to pick it up.

I was looking forward to my 1st rental as a gold star client. Had to check in at the counter. We loaded the 1st vehicle only to find a low tire pressure warning on. We got another vehicle, but is had the smell of weed and a seat configuration that did not work with kid car seats. Was offered an upgrade for over 150% of the original contract. We ended taking the 1st car with the low tire pressure and hope it does not go flat. So much for walking up and picking up your rental. It was past the kids bedtime and was one of the worst experiences I've had with any rental company. Wasted over an hour there trying to get a safe vehicle. read more

ANSWER THE PHONE!!!! I get some jobs aren't the greatest but it's the job you signed up for. Left my garage clicker in a rental I returned and literally been calling since yesterday and never get an answer. Not to mention the presidents circle selection always seems weak compared to most airports I've used. My advice use another rental car provider read more

Gold member not on board - told we didn't use gold membership # when it was clearly on the reservation. Poor customer service - 100% do not recommend ‍ read more

The worssssssssee hertz ever terrible and slow customer service Made my reservations on Thursday , showed up to pick up my car on Saturday morning and they said they had no cars left and they honestly didn't even care management was even worse she was absolutely no help no "management" skills what's so ever Hertz Gold is a joke First and last time I rent front this joke of an establishment I wisssshhhh I could give this hertz a big fat 0 1 star is too good of a rating for this place Please save your time and money Never come to this place Now I have a Uber to enterprise read more

Hertz Rent A Car - Car Rental Near Me - Burbank, California

Burbank is a really small airport. The rental car facility is a convenient but long walk from the airport. Good thing that there are moving walkways to ease the walk a little. When you finally get the Hertz area, you can either walk into the Hertz counter or if you are a Gold Member or higher, you can just head to the board and see where your car is parked. For a small airport, this is a pretty decent-sized Hertz location. When I got here, there were a lot of cars to choose from as a Gold or President's Circle member. I didn't need to interact with staff when I picked up my car but when I returned my car, the employee that checked me in was very friendly and helpful in getting me a receipt as requested. Burbank is a nice little airport to fly into when you come down to the Burbank/Glendale/So Cal area. I have never been disappointed by this Hertz location in my travels. read more

The only rental in the rental terminal with a line. And it was a looong one, moving at a snail's pace. No sense of urgency whatsoever. We canceled and rebooked immediately with the rental company sitting immediately to the side of Avis. read more

Absolute terrible service, been waiting over a hour and a half to get my car that I reserved. I was told it will be a 30 min wait for my car to be ready, that was a lie. I'm not the only one with this issue, there's three other customers that have been waiting to receive their car but we are being told they are "almost ready". Why give an option to receive a car at a certain time when you won't be able to get it until a hour plus or more. Will be going back to National car rental because I know all I have to do is walk to the car aisle, choose a car & check out at the gate. UPDATE waited a total of 2 hours to get my scheduled car. I was not a walk up, I scheduled this rental months prior. I found out that if you are not a gold member, you will be treated as a walk in, does not matter if you had a reservation or not. Gold members will take priority & it is why getting a car takes awhile. This gold membership is absolutely free but they do not advertise it on their website. So I highly suggest signing up for the free membership before making a reservation or just walking in, hope this helps. read more

Hertz Rent A Car - Choose a different car rental than this place. Horrible waiting time. - Car Rental Near Me - Burbank, California

They over booked, and made many people wait over an hour, we've had a reservation and didn't matter. Wouldn't even give 1 star Plus horrible customer service read more

They will not answer their phone. I am going to arrive last their close and I have no idea if they will be there. My guess is no. 2 stars is being kind. Rent from someone that cares enough to pick up the phone. read more

Disappointing experience. Gave a car that someone else took. Had to go back and forth. Website didn't allow to properly go through skip the line. read more

I should have reviewed the rating before making a reservation. First impression, five people at the counter. Only person to make eye contact and say hi was an enthusiastic trainee. His trainer was coaching him through the process. The other three were in a deep conversation. The issue with this reservation is service. Just spent 30 minutes with the automated system. No options to talk to someone. May take 7 days for a receipt. Just tried to call and get a copy. Call this location twice to none stop ringing of the phone. read more

2 stars is accurate for this location. Below par compared to other Hertz location. One attendant took 30 minutes to explain somebody how to drive a Tesla while I was waiting in lobby. As soon as I walk in, first thing he says is he "might" not have a car for my reservation. What the heck is that? Either cancel the reservation in advance or honor it. Another attendant was more professional and said they will put me in another car. Unfortunately he took off leaving me waiting while this guy schmoozed with above lady. Unbelievable how unprofessional this location is. Enterprise is better. Office is dirty. Small location w steel bars on windows. Avoid. read more

I would be very careful renting from this location. Be sure to take detailed photos prior to accepting the vehicle. They will look to charge you a lot for small damage if you cannot prove--with photos--that it existed prior to your rental. The girl "found" small damage points that in no way could've happened while I had the vehicle, but since I didn't note them beforehand they went after my insurance for them. My company's insurance manager says that this is frequently a problem with Hertz. read more

Hertz at the Burbank airport is a VERY Long walk from the terminal. So you better pray you don't have heavy bags. Oh! But don't worry, they tell you that they will give you a ride when you drop off your car. BUT that's not necessarily true either. I dropped my car off at 5:50 am and I was told I had to wait til 6 because they had no drivers. Then the lady comes back and says her manager said it would be 20 minutes (this was at 6:05). They Tried to discourage me saying it could make me late for my flight. I assured them I was early enough that it wouldn't be a problem. I asked if I could just go check my bags and come back and walk and I was told no. Oh! And the entire time I was left waiting, I watched several ""drivers" take the cars around me. So needless to say, I am not happy with this and I will need serious convincing to ever go back. read more

Hertz Rent A Car - Waiting for hertz to take me to the terminal. - Car Rental Near Me - Burbank, California

They didn't try to help me. Traveling is stressful enough and to see a customer walk away upset. They have an office to help people but instead told me to call a customer service number to help. How stressful. Customer service should be key. There are other options and other rental car options. read more

After booking a reservation online, I was informed that they are sold out once I reached the desk. To me this is very unprofessional as had I known they were sold out I would have made other plans but instead it leaves you trying to make last minute alternative plans. They need to fix their system to actually show what's available. read more

Do not use this company! If you are desperate and you have no other choice, be sure to look at your bill. They charged me a late fee and said I returned the car a DAY LATER than when I actually returned it! After waiting on hold for 15 minutes (could they possibly have WORSE on hold music??) I had to re-explain my problem several times to the representative, she was pretty incapable. I will never use Hertz again. read more

We made a reservation for 11. It's 12:15. They tried to up-sell us on a vehicle, and when we declined, they tacked on a 15 minute wait. That was 15 minutes ago. When we asked why other folks were arriving and picking up cars, they told us they were picking up cars specially reserved for them. So...how do I get one of those? Should I make a reservation, sign a contract and pre-pay? Oh wait...that's what I did. Trying enterprise next time. They don't have anyone waiting endlessly at their counter. read more

Hertz Rent A Car - The waiting place - Car Rental Near Me - Burbank, California

I PREPAYED to get a deal for my rental. When I got there they asked for my physical card that I used to book with, I did not have it ( My mistake, it was on the fine print disclaimer that I must bring the card) . The lady couldnt for the life of God comprehend how to rebook my rental. She stated, well I would have to rebook it or you would have to call and rebook it... and we have anymore rentals available... Are you serious??? ou just had one for me... It took me another hour to find something. Every rental in that place was booked up. I found a site called Getaround, but that still took me another hour to signed up to them. I then called Hertz, that was over an hour on the phone to get my refund. The person on the phone immediately said, Sir we will rebook you. I said well why cant that lady done the same????? ( I think it should be a requirement for these works to have a highschool education at the minimal and most of their front teeth) Why does my card matter if I prepayed. OMG. The Hertz worker watch as I struggled to find a rental read more

Worst service. At first I'm greeted with "what do you want" by an employee who seemed confused about everything and then because the manager saw I had a blunt wrapper in my the car she said she would be charging me $400 for a detailed cleaning assuming I smoked weed in the car when the car didn't have any smells of smoke. I have flower in my possession which naturally has a smell. There is a big difference. Well, rather than trying to be helpful she allowed me to take the car back. Just to add, I was exchanging the car due to grinding breaks, let's hope they are not faulty. read more

Rude and lazy employees. I signed up as a gold member but didn't see my name on the list so I went to the counter and talked to a girl who wouldn't even check for me, she just said "if you don't see your name then you don't have it" and told me I have to wait in the regular line which took almost 2 hours. After I got my car, I realized there was a confirmation in my texts and I did indeed have it. This lazy employee would have known had she offered to actually do her job and assist a customer. Welcome to the land of unhappy and incompetent employees. Welcome to Ca read more

We have plans! Why is Daphne going slower than molasses???? The other rental spots have lines that are disappearing and we have been standing here not moving. What is the issue? Update: 45 minutes later we are at the counter. Now they say it's a 30 minute wait because they are washing cars! Our reservation was for 10:30 and it's 11:50! Unacceptable read more

ZEEEEERRRRROOOO STARS!!! Caveat emptor. Unbelievably poor service. Horrible planning. I am still 4th in line waiting for my vehicle, after waiting 45 minutes. It's no wonder they average 2 stars. Horrific. Staff don't really seem to care. That gives you a hint about what the company is like; they can't treat their employees well. I just hope they're treated a LITTLE better than the customers. read more

I am a Hertz Goldmember. There is no way to get to a live person AT THE LOCAL BRANCH if you have a question. Their automated attendant has very few choices and even looking online the answer to the question was not available. The literature that they give you with your packet, says in writing one thing and when you get, a person on the line when calling the toll free number and pressing a digit that is not actually the selection you're looking for, they say something completely different. So you're unsure of what direction to follow. I tried very, very hard to get in touch with the Burbank California Hertz local personnel. I called over and over and over again. It rang at least 20 times each time and was never answered no matter what time of day I tried. You need to answer your phone! People have questions that they need answers to. I ended up returning my car early because I couldn't get my question answered and then had to pay for an additional car service because I was leaving really early in the morning. So my advice to all the Hertz locations is to answer your phone!!! I know most people don't want to talk to anybody ever again, but this is a person to person business, and we need to have someone answer us. read more

President's Circle - Zero cars for 20 minutes! Whaaa? That has never happened to me at any airport anywhere in the country! As such, there was no selection either. As a President's Circle member, I feel they should've asked what type of vehicle I preferred and washed it first. The first car was missing a handle to close the rear hatch, so I had to swap it out and transfer all of my luggage to whatever was brought out next. There were four or five agents standing around to assist, but probably not enough personnel to clean and prep the returns. It's a long walk versus a shuttle to get to the rental car area. Not that a shuttle is needed, but good to know if your hauling luggage and children from the terminal to Hertz. This all may be a deal-breaker for flying into BUR if this happens again. read more

Car was lined up for 12. Everything was set to go and I had an appointment lined up. When I went to go grab my car they said that it wouldn't be ready because they were busy. I had to wait an hour and finally got my car. read more

My family and I walked to the counter upstairs but nobody was there. No sign saying they were closed, so had to ask one of the people from the other rental companies what to do. They said go downstairs to the 'gold members' only check-in. Okay. Then I wanted to add family members to the rental, but was told there would be additional charges of $15 per day per person. Umm, what?? I pointed out that under CA law (AB 901 for you nerds out there), rental companies CANNOT CHARGE for additional drivers if the additional driver(s) are a parent, spouse, co-worker, child, sibling, or grandparent. The lady said they could because the law had changed. Yes, but that new 2022 law they talked about (the same previously mentioned AB 901 as before), specifically states that (once again) car rental companies CANNOT CHARGE parents, children, siblings, grandparents, etc. as additional drivers. She didn't budge, and neither did we. So, we asked to speak with her manager, a guy who waived the fees only after being shown proof online. Since most people don't look at their receipts and/or don't know the law, I'm sure these illegal fees get tacked onto people's rentals all the time, and there's certainly a financial interest for Hertz to see how many extra fees they can get away with. It's so frustrating. But wait, there's more! Once the trip was done and the car returned on-time, THEY TRIED TO ADD THE SAME FEES AGAIN AT THE END. It was like, "okay, you caught us once, but let's see if you remember that again when you're tired and just want to go home." Like, are you kidding me?? This is outrageous!!! Wasn't having any of that, so had to go through the whole song and dance again to get the fees waived. Really makes me want to not rent from Hertz again, and it seems like their employees at this location didn't care whatsoever about whether the fees were legitimate or not. The car was available, the correct model, clean, and ran well the whole trip, the only reason this review isn't getting one star. read more

Hertz is doing everything it can to extract money from loyal customers. I rented a car at LAX and returned it to Burbank two days later. There was damage on the vehicle's lower left side. Thank GOD that I videotaped it. I showed the video to the agent when I returned the car and now Hertz is trying to get me to pay for their damaged vehicle. Shame on you Hertz!!! I advise everyone to take their own videos and photographs which Hertz should be doing before you leave their property. This is a predatory attempt to exploit a senior citizen. read more

*** BUYER BEWARE *** They do not answer their phones Tgey do not Honor their word This place is not what you think They do NOT HAVE YOUR RESERVED CAR THEY WILL TRY TO UPSALE YOU ! I had a car reserved at 10:30 it's 12:15 and I'm still waiting DO NOT MAKE ANY BUSINESS APPOINTMENTS seriously Terrible business ethics !! read more

Renting from this location was a nightmare. I had to wait in line for over an hour to pick up my car. Only two people were managing the desk and both were slow. After I returned my car, I realized I had left the keys to the car I own back home in the rental. I called multiple times but it is impossible to get a human on the phone. I made a lost and found report online but no on called me back. I can see that they found the keys per their website, so I had a friend in that area try to pick them up. Hertz claimed they didn't have the keys even though they're posted on the site. She asked if they could call me directly but they refused and gave her the number that just directs you to their lost and found site. I will have to get all new keys made because they refuse to help me or even check the lost and found. I have yet to even speak to anyone from Hertz besides the recording that directs me to their lost and found website. read more