I am so sad. I should have listened to the other reviews. But I've always trusted Tide for my dry cleaning and never had issues before, which makes this recent experience even more disappointing. I brought in four items, and two were returned still dirty. When I asked about it, the employee was rude and said full cleaning isn't guaranteed because some spots are "tough," but I was able to scratch dirt off my dress myself, so idk how there was any cleaning. I asked for a refund and she said no services were provided but how were they provided when clearly my items were still dirty. When I requested they be redone, she slammed the items into a basket and gave me attitude. To make matters worse, when I picked them up again, my House of CB dress had damaged stitching. Very unprofessional service, and I won't be returning. read more

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How often do you have a customer experience that really makes your day? Was having a rough day and was just dropping off a suit to be cleaned. Mika was so friendly, warm and kind that just a 3 minute interaction doing something routine turned my whole day around. She's an absolute gem and I will come back to this location for my dry cleaning just because of the service. read more

I am visiting from California for a Martial Arts Tournament and my infirm was looking pretty busted. That's when I found this place and was helped by Mecah. She was friendly and had great customer service. Now my uniform is looking great and I can get it dirty again at the event. Next time if I need help when I am in town I will definitely stop here. read more

Tide Cleaners - Tae Kwon Do Uniform - Dry Cleaning Near Me - Las Vegas, Nevada

Such horrible experience here with service and quality of their cleaning. Do not bring your dresses here to clean. They use harsh materials which damaged my dress. The boning off dress has come off and tiny little threads have also come off. This is absolutely disappointing. read more

Tide Cleaners - This my dress strap. And the boning is peeking out, i had to cut off part of it because it was extremely sharp. - Dry Cleaning Near Me - Las Vegas, Nevada

Ruined my $500 bedspread! Paid $45? For them to clean after last winter..just took out of the bag..ruined!! It is all rumpled and has a 10" high lump on one end..this spread was used once!..think i need go file suit..what kind of people do that..dont mention it and just put it in a bag so you wont see it untill nxt winter? Totally unethical crooks thats who. Do NOT give youre biz to this place..no idea how theyre still in buisiness. I give them a SUB ZERO rating!!! read more

This place is TERRIBLE. Guaranteed same day service, except not. Lied to and told it would be done the same day. Drove across town to go here. 5pm comes around and I drive all the way back. Since I HAD to get the clothes done that day. Nope, come back tomorrow. Never use this company read more

Decent enough cleaners. Service was OK. They did a good job cleaning my clothes. Price was on the expensive side. I had to ask for the new customer discount it wasn't offered. But I did get it. Regular price was about eight dollars per piece. After "new customer" discount it was about six dollars per piece. They were convenient. read more

Tide Cleaners can be found on the west side of Rainbow Blvd., a bit north of Warm Springs Road. Just look for the Wendy's Restaurant and it is just just behind/north of that building. This place is freaking awesome! I had some clothes I needed dry cleaned and found this place on my trusty Yelp! app. I dropped off 1 blazer jacket, 1 matching pair of slacks, 2 long sleeve button shirts, and 1 tie. ***** First Visit is 50% off! ***** Yup! That's right! 50% off on your first visit is a fantastic way to get acquainted with their services! I'm not quite sure if that's a limited time promo or a permanent thing, but if you have a chance, take advantage of that deal! (+) Service was very good. Both staff members I spoke with were friendly and helpful! I asked a bunch of questions when I first dropped my clothes off and she patiently answered all of them! (+) With that 50% off discount all of the above items came to a whopping $12.03! What a great deal! (+) the clothes look outstanding! I'm ready to rock my suit now! lol This is my new go-to spot for dry cleaning and I'm glad to have found it! 5 stars. read more

Tide Cleaners - Dry Cleaning Near Me - Las Vegas, Nevada

I just happened to see their Grand Opening promo coupon (2 items free on 9-28-2019 only) for their (Rainbow/Warm Springs location) and decided to swing by with my suit and long neglected chef coat. There was not a long line of people here, but it was a steady flow of walkin customers and those in their cars at the drive-up valet. To speed up the customer turnover and reduce wait time, Chris pulled me aside to help setup my account for my first visit. He also explained the how the service works, especially the Express pickup and 24x7 Anytime Drop off (both of these are accessed from the outside). Given the successful grand opening promotion advertising via the coupon circulars, and most likely positive word of mouth, the turn around for my dry cleaning will take an extra day (not at all an issue for me). I look forward to picking up as early as Tuesday. And thanks for the goodie bag of Tide Pods, coupons and a sample pack of Amber Blossom Downy Infusions scent boosters. Location Detail: Same plaza as Sprouts and Wendy's on Rainbow and Warm Springs. Parking so far is still very decent. read more

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Stay away from this location. They do not take responsibilities on damages. Brought in my wife's sweater for cleaning. Decent sweater from Sandro, definitely good quality for $150. She just bought it new and only wore it twice. After pick up I found two holes on the sweater, one in the front, once in the back. Brought it back and they said that they will fix the holes for me. When they returned the sweater, they only patched one of the two holes, and the patch was very poorly done. I asked for a solution for this situation, the employee said that I will need to speak to a manager, but she is not at work that day. So I left my information and asked to have her call me the day after. Never received a call in the next two days. I called back, the employee said that the manager is on vacation. I said fine, have her call me as soon as she comes back. Another 4 days has passed, not a single call from the "manager". I stopped by the location and was told that the manager will be in the next day, asked me to come back tomorrow. I lost my patience and said I will not drive all the way over to see her, the employee promised me to have the manager call for sure the next day. And guess what, another 2 days has passed. NOT A SINGLE WORD FROM the "manager" They simply do not care and keep running away from the mistakes they make. This should be a simple solution in their standing, an apologize, a replacement or compensation for the sweater. And they should have me as a loyal customer. But they did not care, keep breaking their promises and I will never tell anyone to bring any business to them. STAY AWAY!!!! read more

Tide Cleaners - Very poorly patched hole. - Dry Cleaning Near Me - Las Vegas, Nevada

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The environment and presentation looks exceptional, however that's about it, when it comes to the delivery aspect, it is unsatisfactory and disappointing. I must mention that I work in the casino industry so I have a lot of clothes I go through over the course of 4-6 months. So I will take my clothes in bulk however that is still no excuse for receiving service expecting a name like Tide Cleaners would do a great job just to receive undesirable results. First hand a lot of the necks on my button dress shirts are dirty per the norm for working full days, I mention this yet they do not do anything to clean it even tho I pointed it out I need the neck line to receive extra care. Secondly it seems they are in a rush just to get everything out of the way, as I personally went through each item I wanted more attention on and they clearly ignored any of my request and just returned suits and shirts with the same stains. Lastly again with the idea it seems they are quickly rushing through everything is the ironing process. All the lines are made from ironing are poorly made and the one most important request they completely ignored as I did not want my pants to be ironed with a fold at the bottom hem! I specifically made it clear and now I have pants with folds and in poor taste with a fold at the bottom hem. It goes without saying I will not return to this location and I do not recommend unless you only have 1 item as that is the extent of attention goes for. read more

First time using this tide location for dry cleaning. Was instantly greeted when I walked in. Very friendly & informative employee quickly check my shirt in, gave me a first time guest discount & said it would be ready the next day by 5pm. Easy peasy! Picked it up the next day without any issues! Great customer service, great prices, no wait times! 10/10! read more

Again I come because of a coupon emailed to me.. and again I picked up and paid full price. Why do I keep coming here? Well I'm done. So many places to choose from, why am I being mislead to believing I am being taken care of. And it's not so much the price, it's that they just don't follow through. And I never got my gift card I supposedly won either from earlier in the year. read more

I thought I was going to a coin laundry mat. Not the case, based on a picture. 35$ for a simple wash seems excessive Staff was professional and my King size bedspread was clean. read more

Good service and they did a great job cleaning the clothes I gave them however it was definitely on the expensive side. Possibly other cleaners could provide the same service without the name brand and high price read more

If I have option to give 0 star, I will definitely give 0 star. I never been to their other locations, I don't know how they did it, but I will suggest stay away from this location. The employee there definitely needs more training. they don't know how to handle the issue. Long story short, I called to store today try to fix the coupon issue, the employee wasn't able to assist me due to the "Policy" I understand, so I ask her name and her manager's name, I am able to reach out manager to fix the issue for me. she refused to give me her name and manager's name, I don't know what she's afraid for. and worst thing SHE HUNG UP ON ME, I CALLED BACK THEY DONT PICK UP MY PHONE INTENTIONALLY. What kind of business will do that? very rude and unprofessional. I was so pissed since they don't pick up my phone, even I know I am gonna waste my time but I still decided to go to the store in person. Employee named Petros assisted me, He refused to provide me the other employee and manager 's name as well. and he don't let me talk to the employee I spoke on the phone. He said she's busy. Hello.. theres nobody in the store. Whats wrong with this store.. I try to get back my clothes I dropped half hour ago, cause I don't want to do business with Tide anymore. At beginning he said he can't give back to me, they already processed. Thats my clothes, I just dropped off half hour ago why I couldn't get it back. I told him I won't leave the store today either you provide me the management info or I get my clothes back. He finally gave back my clothes. This is second time I had issue with them. No more.. Its nice Tide provides the coupon, but if that cause so many trouble and employee doesn't know how to address the problems. its totally not worth it. I will never come back.It's really disappointing. Hope Tide will provides more training to their employees. NO CUSTOMER SERVICE AT ALL. read more

Tide Cleaners - I called them try to fix the issue, they don't pick up my phone intentionally and there's no customer in the store at that time. - Dry Cleaning Near Me - Las Vegas, Nevada

I decided to try tide cleaners because I use tide at home but needed a coat dry cleaned. When I went to drop off, the lady at the front counter could have been friendlier and when I went to pick up, there was still stains on my coat. However, I loved that they gave me a discount for being a first time customer, the free samples at the front of the store, and the guy working in the afternoon during my pick up was friendlier. read more

I started coming here when they first opened this location (Rainbow/Warm Springs). The proximity for me was great. I stopped going on a weekly basis quite some time ago due to a variety of inconvenient issues that you shouldn't have to worry about at a cleaner. Needless to say, I started going again just because of the locational convenience for me. What a mistake. 1. They send you coupons which is a nice touch, but they never actually apply them, even when shown at drop off, as other reviewers state. Rather annoying to have to tell them every single time at pick up. 2. They lose articles, and there is really no way for them to find them, especially if you are a regular. 3. They give you other people's items (two different people from this last visit alone). That explains where lost articles go. 4. Household items clearly aren't dry cleaned, but laundered, even if the item specifically states dry clean. 5. They offer boxing for shirts and whatnot, which is appreciated BUT even when the item has a tag on it to say fold, and the note is in your account (even showing on the receipt), it never actually happens. Visiting a cleaner shouldn't be this hard. These experiences aren't one offs, but regular occurrences which is just ridiculous. If you are good with all of these things happening on the regular, check them out, otherwise avoid them. read more

My fiancé and I came in the other day to drop off my wool jacket that needed to be dry cleaned. The second we walked through the door, we were genuinely greeted by the friendly staff. Since it was our first time here, they fully explained how everything worked including the 24/7 drop off service, which you can either walk in or drive up to their window. In addition, they have a promo for half off your first visit. They quickly set up an account for me and took my jacket. We were out the door in minutes. What's nice is that I even got an email the next day to notify me that my jacket was ready for pick up. With the courteous staff and quick service we got here, I can strongly say that we found our new go-to place for dry cleaning. I definitely recommend this place. read more

I dropped a sweatshirt off to have a zipper put on. Sewing 101. Ok, maybe Sewing 102. No problem, we can do that. It will be ready in 2 weeks. That seemed like a long time, but, ok. Fast forward 2 weeks: I go in to find out their seamstress is not able to cut a sweatshirt and install a zipper. She said it has to go to a specialty seamstress?!? Cut a straight line down the middle and sew on a zipper! The part that is even more annoying, if they knew they couldn't complete this simple task, why didn't they call me so I could pick it up? They may be great at dry cleaning, but don't I don't suggest for alterations. read more

I've been coming here for a few years. Staff is not attentive, comes to the car 3 times to ask my name (write it down). Pants folded instead of hung from waist which creates a crease. Lost my favorite black dress. Closes early at times. I never know when they will close. Staff not trained in customer service. Convenient affordable hours when they don't close early. read more

Very friendly staff. Fast turn around. Clean establishment. Would definitely return. Great location. read more

All my dress shirts shrunk substantially to the point where I can't wear them anymore. $600 worth of dress shirts ruined. And all the clothes were extremely wrinkled. This was the worst experience I've ever had with a dry cleaner and I trusted them with all my clothes because of the brand name. I would definitely avoid their wash and fold service if you care about your clothes. read more

First and last time I'll be trying any of the locations. I'm a LMT and have my own private practice; I use so many flat sheets throughout the week. Customer service, Presentation, and consistency has been key to the growth of my business. With that being said, I dropped off $100 worth of sheets/equipment (as a trial run) and 80% of the sheets were either messily folded or not even folded at all. I had to iron and steam multiple sheets ( work that I paid and tipped for). The hours at this location aren't correct. The "manager" that was on shift at the time was super unprofessional. Apparently, the owner is a "piece of shit for not understanding when the store closes" (conversation the "manager" was trying to get me to engage in) lol she then proceeded to tell me all of the details about why she was quitting and why she was turning in her keys. This place is a mess don't come here. Save your money and maybe support a mom and pop cleaners. read more

Tide Cleaners - This is how I received my order - Dry Cleaning Near Me - Las Vegas, Nevada

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I rarely need dry cleaners but had a couple zippers that needed to be repaired and a pair of pants needing a hem. I dropped off at the blue diamond location, the staff was very helpful and made the pricing and time frame transparent. Docking a star bc they told me they would contact me when it was back, I reached out to them around the time they said it would be done and the girl told me the order had been there for a couple weeks. Aside from the one hiccup, would definitely recommend them! read more

Very friendly staff! They have a convenient drive-up option and prices are very fair. At the time I first signed-up, they were offering 50% off for your initial dry cleaning items. I've only been a couple times now but all of my items have come back in great condition and clean. read more

I've been in between houses for a month and have taken my laundry here. They do a great job. I even had a coupon that was only for dry cleaning but I believe it was the owner that accepted it for my wash and fold. That's the kind of service that earns customers loyalty. If he wouldn't have accepted it I would have went some place elseD it only saved $4 but he understood the value of a customer and for that I will be loyal. Luckily I'm moving close by and will take my dry cleaning to them. I didn't include a picture. It was my underwear and socks. I spared you. read more

I dropped off (3) Blazers to your (Tide-Rainbow 0136) store on Thursday-(10/22/20). I picked up my order on Monday-(10/26/20), but only 2 out of 3 items were ready. Clerk said my 3rd Blazer needed more time & it would be ready next day after 5:00 pm. I did not stop in until a few days later and it was still not ready. I finally got an email notification saying my 1-piece is ready for pickup. I gathered up more shirts to bring in to clean when I picked up my Blazer. When I arrived at this store the clerk could not find my order, even though i showed her the email notification that it was ready. She was not helpful and borderline rude. I asked for a manager & she said they don't work on weekends so I would have to wait until Monday. This was on Friday-(10/30/20). She finally agreed to call her store manager (Shania Hagen), who said just tell him I'll look into it on Monday. So once again another person who is passing the buck & seems like she doesn't care. You lost or possibly damaged my Blazer & you want me to not care? I took my items I was going to let them clean back & said to take me out of your VIP system & entire system. I will take my business elsewhere where. If I don't hear back from Ms. Shania Hagen this upcoming Monday, I will have to chase down my Blazer, just to find out what really happened to it. No garment should take over a week to dry clean, so I would never recommend your services to any of my family or friends, especially how I have been treated. There are way too many others that do what you do with care. It's not about the cost involved, it's the principle and fundamental customer service that I did not receive. Please train your clerks and employees better as you will lose a lot of potential business from just simply "caring" about a customer's items. read more

Have to say GREAT CUSTOMER SERVICE! The girls up front were so sweet and polite. I took in 4 pairs of dress pants, a down puffer jacket, and a leather skirt. Sadly they couldn't clean the skirt cause they don't do leather products but the girl up front was sure to recommend other places that could. Which was so thoughtful. They did a great job on the pants and jacket and it was done in two days. Quick, efficient, and great service. read more

Excellent service. I love the convenience of being able to drop off and pick up on the drive up area. Clothes always turn out great. I have had no issues with this company. My clothes are always ready when they are supposed to be and it's very affordable. read more

Ok so I never write reviews about dry cleaners because I'm not in there very much but I met Celeste and she is just awesome and made my morning! Great drop-off for cleaning, fast service, very personable and just... why I go to tide! Thank you, Celeste! read more

Tide cleaners LOST a family heirloom of mine, refused that they did as well as never made any attempt to rectify the situation. They gave me a bogus email to reach out to their "manager" and this guy sent me in a loop with an email and evading my attempts to contact them for an attempt at resolving an egregious error. This skirt was in my family since 1982 and they lost it and denied ever having received this as part of the clothes that I dropped off to be cleaned. What's worse is that after the error was made- there was absolutely no effort nor respect in helping us as clients to assuage the loss of a piece of clothing that was in our family for decades. They will never see me again after they not only lost this heirloom, dealt with it disrespectfully as well as in addition felted my wool products. What kind of professionalism is this? None at all. Be very weary and prepared to be disrespected here as well as lose precious articles of clothing. Not to be trusted at ALL. read more

Always gets warmest friendliest service when I drop /pick up my clothes . I'm very happy with how my clothes come out but I come back because of the great consIstent service that we get. read more

The absolute beat experience I have ever had a dry cleaners. Celeste is a great person and provides the upmost wonderful customer service. She is obviously a valuable member of your team.. I hope a raise in pay is in her future. Well done! read more

Great service, no issues, and will continue to use their service to clean my uniforms.

I had a terrible experience at this location. Customer Service by the evening staff employee was the most horrible. Couldn't explain policy properly. Refused item. Refused to have manager contact me. Refused to give her own name. I followed up with a telephone call to manager. I explained what had occurred and he did not seem to care. I will never use this location ever again and will tell everyone one that I know not to use this location either. Terrible customer service. Tide cleaners at 7385 South Rainbow Blvd. suite 170, Las Vegas, NV 89113. read more

I came to the grand opening. They expedited my dry cleaning since I had to have my uniform by Monday morning for work even though the cut off time had passed. They are so friendly, helpful and quick. This is my go-to dry cleaner now. read more

Wow wow wow So Happy With The Results! I Took In A Very Large Blanket & It Came Back So Amazing!! Super Clean, Soft And Smelt Great! Great Price, Great Location, Great Work, Friendly Staff!! Love This Tide Cleaners! Will Definitely Be Back!! Thank You!!!!! read more

I showed up 45min after closing with a coupon in hand, hoping I hadn't missed my opportunity. Not only did they take care of me, but they rushed to greet me at the front door (which had been locked at closing) and greeted & made me feel extremely welcomed! Great service & great team! I'll be back!!! read more

Zero Stars. Needed uniforms cleaned and military pressed by today. I dropped off two days ago . I called earlier today and they advised they will be done by 5pm . I show up at 5:30 to know they are behind due to computer issues and there was no way they would be done in time . Therefore not only were my uniforms not cleaned in time. I had to go to the blue diamond location to pick them up. All I got was a sorry apology. Which I understand it's the computers fault HOWEVER accountability ! Call your clients letting them know of the issues and be honest about time they will be ready !!! . Very disappointed don't waste your time here because they sure will waste more time than you expect. read more