Had a mix up and Rasheed made it right! Great customer service on my 2012 jeep. Will be backread more

Super slow service, unprofessional not focused on getting job done, vulgar words yelled out load…read more Been to most shops on Peninsula- if you have an hour to kill to just sit in your car waiting then get the radiator fluid replacement. But be warned that you may experience very loud workers goofing off during the wait which makes it even feel longer ... go on to the next Valvoline as I think this place is a 1-off !!

This place is highly professional very honest on what we actually need and even gave us free ice…read morecold water bottles while we need, the price is ever slightly more expensive than places like JiffyLube (depending which location) but they didn't try to upsell you on things that's not needed, the oil change and coolant change took under 30 minutes (excluding the car in front of us) while we wait inside our truck. (23' Frontier PRO4X) I highly recommend and it's SUPERIOR over places like Jiffy Lube, dealership mechanics & low rated mechanics shops. They also offer veteran/military discounts. Tay was the one who helped us and was very helpful along with his co-workers.

Take 5 Oil Change on Mercury Boulevard in Hampton is a really convenient spot. The guys there are…read morefriendly and make you feel welcome, but just know they are definitely sales-driven. They'll try to talk you into extras like windshield wipers, a better oil filter, cabin filters, or even an A/C fluid change. Honestly though, that's their job, and they do it well. They offer you water while you wait, which is nice, but sometimes the wait can get a little long if they're busy upselling other customers. For me, the price ended up being higher than going to my dealership, but I was way overdue and needed it done right away, so I went with it. I've been here more than once and every time has been a good experience overall. If you need an oil change and want something quick and convenient, I'd definitely suggest giving them a try.

Left there today and I have to say the crew working was awful. There was oil residue on the inside…read morepart of my door and steering wheel. Than I was driving to work and my hood wasn't latched and it was shaking ready to flip up on the highway. I own a regular how difficult is it to secure a hood.

I think there is a belief that if you have been to one Jiffy Lube then you have been to them all…read more.. However, that is not the case for the one at 82 W. Mercury Blvd. This team is ALWAYS the most polite, thorough & prompt in getting my oil service & tire rotation. They are detail oriented and the manager even went out of the way to ensure they keep 10 Qts of 0w40 full synthetic for my 6.2L v8 Camaro. NO ONE ELSE DOES THAT! If you're taking your vehicles anywhere else, you need to make the switch! I will always bring my cars here, because I know they are getting the BEST care, for the BEST price. Thank you!

Best service ever from Chris @ Jiffy Lube #132! Ver friendly customer service! Chris replaced my…read moreheadlight bulbs quickly and I was able to make it to work on time. Thanks for your excellent service Chris

I was able to get my car serviced quickly. The staff was polite. Took the time to also clean my…read morecar. Highly recommend. Will be back.

The people at Firestone are really friendly and accommodating. This place stays packed -- they…read morealways have business. They're right next door to Chick-fil-A and Walmart Marketplace, so you can't miss it. One thing I noticed is it's pretty simple to qualify for their service card, and I think that's a big reason why they stay so busy. When it's hard to get credit anywhere else, they make it easier for you to get your car fixed. Their prices are on the high side, but the work is good quality. The building is nice and clean, and the staff makes you feel welcome. So if you've got decent credit and need some car work done, give them a try. They'll take care of you.

First and last visit…read more Needed a pressure check which they performed. They asked that I pull the car in front of a bay on other side. The mechanic found my tire was 10 pounds low and did a great job of getting me where it should be. No charge., My issue is having the car pulled into an area full of debris. At my feet were nails, screws and bolts. Does this make sense? I asked, he said "they" are suppose to sweep it. 2.5 rounding down.

Not long ago I brought my car here to get a 3rd opinion to see if my scraped tire was still safe as…read morethe other 2 places tried to upsell me on getting a new tire. They confirmed it was safe and even added air in it for free. I recommend this place, most honest tire shop I know of in the area.

Having a flat on a holiday is not good. Most stores are closed, but not Tire Choice. They are a God…read moresend. Quick service and didn't hit me over the head to fix a flat.

I stood in line patiently for about 15 minutes -- no issue. When I finally got to the counter, I…read moreasked about windshield wipers and tires. Tires? Fine, they didn't have my size and said it would take three weeks. No problem there. But then Cody grabs the windshield wipers, scans them, and tells me they aren't in his inventory so he can't sell them. I understand policies -- that part wasn't the problem. What set me off was the complete lack of effort to fix the situation. No checking the back, no offering alternatives, no looking up another store, no "let me try something else." Just a flat, dismissive: "I can't sell them to you." That's it. The customer service at the Hampton (Mercury Boulevard) Pep Boys was absolutely disappointing. Cody made zero attempt to help or troubleshoot. I left feeling like my time was wasted and like my business didn't matter. Do better.

Don't go they broke my car and then want to charge me to repair it. I drove a working car to the…read moreshop for a AC compressor replacement. They called me after they install the part and said the alternator started blowing black smoke and car would no longer start. After asking more questions the representative said they had nothing to do with the alternator failure and that we would have to pay full price to replace it or have it towed out of pep boys. The total price was nearly twice what was quoted. I would strongly recommend looking at any other shop if at all possible and definitely steer clear if your AD military.

Today I took my car to this shop and told them that another place had been dishonest in their work…read moreand with the materials so that they would be aware of the condition and appearance of my car's parts. I won't give this place 5 stars. My car needed tire rotation, an oil change, a service inspection, and a clean. The reason I'm giving this rating is because they charged me for supposedly... The battery bracket they never installed, the left wiper they broke to charge for two, the sticker they should have put on when the oil was changed and when it was due--they charged $78 for the supposed bracket. I told them that battery has been there for four years, passing inspection, and nobody has said it moves or doesn't have a bracket. It's always been like that, and they haven't put anything on it or moved anything. Gentlemen, if you're looking for an honest place, honorable with their prices and work, this is the wrong place. Take pictures and videos of all their parts. These people think that because we're women, we don't know where we are, that if I didn't pay for that supposed battery bracket, I wouldn't pass inspection. But I would close that place because what I really needed was a tire rotation. The front tires are in the same place, and the rear tires are in the same place. Gentlemen, be very careful. Leave your comments to be warned about these kinds of people who take advantage of those who don't... They know, taking photos and videos of all its parts, including the shock absorbers, so they don't fall into the trap of these shameless people.and total i pay $276 .89 Today I took my car to this shop and told them that another place had been dishonest in their work and with the materials so that they would be aware of the condition and appearance of my car's parts. I won't give this place 5 stars. My car needed tire rotation, an oil change, a service inspection, and a clean. The reason I'm giving this rating is because they charged me for supposedly... The battery bracket they never installed, the left wiper they broke to charge for two, the sticker they should have put on when the oil was changed and when it was due--they charged $78 for the supposed bracket. I told them that battery has been there for four years, passing inspection, and nobody has said it moves or doesn't have a bracket. It's always been like that, and they haven't put anything on it or moved anything. Gentlemen, if you're looking for an honest place, honorable with their prices and work, this is the wrong place. Take pictures and videos of all their parts. These people think that because we're women, we don't know where we are, that if I didn't pay for that supposed battery bracket, I wouldn't pass inspection. But I would close that place because what I really needed was a tire rotation. The front tires are in the same place, and the rear tires are in the same place. Gentlemen, be very careful. Leave your comments to be warned about these kinds of people who take advantage of those who don't... They know, taking photos and videos of all its parts, including the shock absorbers, so they don't fall into the trap of these shameless people. And total i pay $276.89 When i gust need pay $20 for the inspection, $ 22 for the 1 wipe rigth side only, Change oil $70, In total 112 only, And total they robbed 174.89 yes and they not doing tired rotate that my care need for the inspection to pass, and i talk to him to by which could result in a bad rating from a client and prevent them from getting more clients through that client.. NEVER GO THERE!!!!!!!!!!!!!

Took care of me when I had only 24 hours in state to get my inspection done while executing a move.read more

I went to them several times and they were pretty good, had to wait a long time with an…read moreappointment.Then they told me there was stop leak in my air conditioner and it would be 4400.00 to replace it. took it back to dealer it cost 168.00 to fix some one put trash in the line. will never use them again.

Don't waste your time here. I went to see what was wrong with my ac and three different times they…read moretold me they would call me to update me. Every single time, I had to call them first. Finally, they claimed a part was broken, but could not tell me when they would be able to find said part and they would call me tomorrow. At that point, I decided I did not trust what they were telling me and told them I will come pick my car up. Upon getting into my car, i noticed they left trash, dirt on my carpet and inside of drivers side door, and animal hair on my seat covers (I do not have a pet). They do not appear honest, my car was left a mess, and I still had to pay $160.

I made an appointment for rotation and wheel alignment. Waiting 2…read more5 hours and they have not moved my car in the garage.

Mr. Terrance was very helpful and honest looks to help you…read morefind the easiest solution without spending a lot of money or taking advantage.