Ordered one box of tile, same manufacture and color. When it arrived the color was not the same as the tile I purchased 3 years ago. They would not take it back. I understand that the color may change over time but not returning the item unprofessional. $100 bucks down the drain. My General Contract won't even buy from then anymore nor will I. Lots of other choices out there. read more

Two Stars for being open on Saturdays and having a very nice show room with beautiful selections. Zero Stars for the lack of customer service or prompt resolution if there are any issues after you place your order and give them your money. We made our purchase on July 5 and were told the tile was in stock and we would be able to pick it up on Friday July 7. (Tile had to be brought over from their other warehouse) From the other poor reviews you can guess what happened. NO TILE. No phone call. When I called on Saturday I was told the tile was on back order until July 20! The computer shows 36 boxes in stock but the warehouse says they do not have them. After phone calls with both Victoria and Mason (our sales rep) we still did not have an answer or resolution, so we went down to the store. Same song and dance as other reviewers: Nothing can be done until Monday, No Manager on weekends, salespeople are their own manager, money cannot be refunded until the order is cancelled but the order cannot be cancelled until Monday, fill out this form, there is nothing we can do. Lesson learned: I will never buy tile or any building materials I cannot take home immediately! UPDATE: On Monday afternoon Mason did contact us to confirm he had reversed the charges and credited the money back to our credit card. He also called back to again apologize and let us know our business was appreciated and he sent us two Starbucks gift cards. We really appreciate Mason and his efforts to make things right. read more

BUYER BEWARE! The experience my wife and I had at Tile Expo was terrible and I highly suggesting taking your potential business to a company that, in my opinion, is both reputable and stands behind their word. This company has neither trait. We purchased stone for our kitchen remodel and Tile Expo did not install the stone correctly (see photo - http://tinypic.com/r/2wqzmso/8 ). Tile Expo has been out multiple times to try to fix the problem with no result. - Tile Expo cut a very large seam, - Tile Expo placed the seam at the sink (which you never do) - Now water is getting into the stone, lifting the stone up, and we ave to replace our base cabinet due to water damage. Tile Expo refuses to take responsibility for their botched job and wants my wife and I to pay for their inability to do a professional job in which they were compensated to do. Tile Expo claims they stand behind their work, they clearly don't. BUYER BEWARE! read more

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Don't buy here!!! Warning, CautionThey are dishonest, and they cheat! They stole my money and don't care what you got. And the people there are so rude. This is my worst shopping experience in my whole life. read more

Worse place to buy tile - avoid at all cost Do not purchase anything from this tile company along tile row (State College) in Anaheim. You are better off purchasing tile directly from Emser or other large distributors. Tile expo is just a middle man and therefore has no flexibility with its customer service. Every sale is final, even if the customer makes a mistake when measuring needed pieces. When deciding to make a purchase, they sound great and make it sound like they have everything available, despite backorders or mistakes they might make in identifying what was ordered. Working with Shawn during the purchase seemed great until he made a mistake and ordered the wrong tile slowing down the delivery of the correct product and project by 2.5 weeks. As a follow up to return extra tile, working with Brett was very discouraging as his defense was that despite the mix up, customers lie and that my business was not worth returning many pieces of a very high demand tile. I would highly recommend not working with this company and avoid TILE EXPO at all cost. read more

I love these guys! I have worked with both Dan and Greg, they both have a ton of patience with their customers. The selection is really nice and the quality is great. I have purchased tile for 2 of my bathroom remodels and I am very happy with the quality. I like that if I see something at another store they can still get it for me and usually at a more competitive price. They also have countertops that can be ordered, in addition to the tile I have bought, I also bought a pre-fab quartz counter top which looks great in our bathroom. I highly recommend these guys. read more

I have no problem with this company's product or selection but the customer service AFTER they get your money is horrible. You will never receive a call that your stuff is in. I constantly had to call to get an update the day it was due. Nobody knew for sure what was going on and I literally had 3 different people tell me they would call me back with answers and never did (including manager). I actually had to use them for two different orders as they were the only one's that had the matching tile I needed the second go around and this happened both times. Very frustrating when you are trying to schedule out your construction job and you can't tell your workers as to whether or not to show up! There are lot's of places that sell tile on that street and I would try someone else. read more

Came looking for cove base, which apparently is a hard to find item. Paul helped me locate the exact item I needed at the lowest price. He recommended a cheaper alternative to what I was looking for. Now, that's customer service! Wish I came here first before Bedrosian. I would return for all future tile needs. read more

BUYER BEWARE!!! DO NOT SHOP HERE!!!! Tile Expo is a desperate company that operates on scams and lies because they can't compete any other way. I generally do not write reviews on Yelp unless totally compelled by excellent service or horrid service. This one takes the biscuit for being a total nightmare. Our salesman, Paul Salinas lied to us about offering the best price and being able to beat the other tile shops in town. He refused to give us pricing until he spoke to our contractor. Upon speaking to our contractor, the sales guy lied to us saying that our contractor wanted him to charge us full retail price on the slab. FYI - contractors get special pricing which they pass on to you their client. Second, the salesman refused to give us a print-out price quote. He looked at me like I was a fool and said, "Now why would I do that? So you can compare my price with everyone else's so you can try to get a better deal?" When he found out that my contractor wasn't the one who recommended me to Tile Expo, rather I had stumbled in there myself, he was visibly unhappy and made a remark about needing to have a talk with my contractor to start getting him to send his clients here. What a sign of desperation! He eventually talked me into believing he was giving me a better than contractor's price on the slab - far below the quoted retail price. Ultimately I caved and made the purchase - with much hesitation and regret. Lo and behold, the tile shop down the street, Stone Studio sold the same exact stone and their full retail price was less than "special deal" I got at Tile Expo. I went back immediately (under half an hour).. The sales guy refused to give me a refund and even said condescendingly, "If you're asking for a return because you found it for less at my competitor then I am DEFINITELY NOT going to give YOU a refund!!" I walked out insulted, unsatisfied and exhausted. Worst of all, he lied to my contractor and lied to me in order to pull off a sale. My advice, STAY AWAY. read more

Purchased on Sunday, received a call on Monday that my order would be ready on Wednesday. My husband went to pick up an hour before they closed only to find out the order wasn't there. I called to speak to the woman that helped me with the purchase only to have her tell me that my order was on "the truck" and that it was on its way. She blamed it on traffic. I blame her lack of critical thinking skills and lack of simply picking up the phone on the day she told me the order would be ready. read more

I was referred to Tile Expo from Dal Tile as I am not a contractor and Dal only sells wholesale. I went in and tried to get some quotes for some tile. It was impossible to get a price out of these guys. When the discussion came down to variations of color in marble, one of the guys told me that I could go to the supplier and ask to see the batch, but he told me I would have to lie because they would not be interested in helping me as I only wanted about 40 square feet of tile. It was clear that there would be no customer service of any type at this place. The guy who was helping me kept showing me different samples, and then when I asked, "well, how much is this," he would go to the computer and mess around, and then look at his co-worker for advice, but I never did get a price out of these guys. I was not about to go to a warehouse to look at the batch when I didn't know how much they wanted to charge me to buy it. There has to be something wrong with a store that won't give you a price on something you are interested in BUYING, with real American money. Anyhow, I went across the street and found something to my liking, and that store was very upfront about pricing. In any case, be very careful when dealing with a tile supplier that is not willing to mention any prices with you. My guess is if they sell it for more money, the salesmen get to keep the difference. When they heard I had a cheap quote from across the street...they probable knew they couldn't make any money off of me. I really resent being treated like that. It was a learning experience. If it doesn't seem right, it probably isn't. read more

We checked out a few tile places & Lowes & home depot - returned to tile expo because of the huge assortment. Sadly the customers service stops after you give them your payment. Our contractor picked up the 228 sq ft of tile, only to find one box was not what we had ordered. We called the tile expo & advised them of the issue, we were told we could return it ....BUT we would not be able to get the CORRECT box of tile until the following week. They refused to deliver the CORRECT box. We called 5 times just to get confirmation that in fact our contractor could come down and pick up the CORRECT tile so he could complete his job in our home! I strongly advise consumers to think twice before patronizing this business. read more

Would give 0 stars if I could. We purchased a very large amount of travertine based on one of their displays. When our installer opened the boxes, there were numerous tiles unusable due to an almost zebra like print on them (nothing like the display). The installer said he had never seen anything like it. When I called Tile Expo I was given the run around. I was told I should have known what I was getting based on the name of the tile, not by the display. They then claimed not to have any tile left to give us to replace the unusable tiles. We found the same tile (at a much cheaper cost ) at another tile store on State College, and none of the boxes we purchased contained the "zebra" tiles. We are in the process of renovating a large home with 3 bathrooms needing tile. We will definitely be purchasing elsewhere. read more

I had a really positive experience here. The shop has good options, reasonable prices, and quick turnaround when ordering materials. Most of all, Greg was so great to work with. He has extensive knowledge on the industry and is extremely patient and friendly. read more

BUYER BEWARE enough!!!! Thieves and crooks Brett H is the manager and let me tell you he is scum and honestly he doesn't care about his customers... promised tile for a certain date and then said it will come withong 2 weeks.. i then told him tht i just wanted my money back and he told me ALL SALES FINAL...... this wasnt even my fault and i still got stuck with the bill....HORRIBLE EXPERIENCE STAY AWAY!!!!!!!!! TRUST ME- read more

Tile expo is a good place to go for great selection and good prices...great and knowledgeable staff..recommend if your shopping for flooring, backsplash, or DIY. read more

Can't emphasize BUYER BEWARE enough!!!! Bought granite countertops from here based on a sample. When installed it was a completely different color. They informed me that it was the same stone and that it was a variation which seems to be their favorite word. I'd call it a different color. I was told I needed to speak to Brett the manager which I did. Total waste of time!! Basically told me there's nothing they can do. Didn't offer any suggestions or apologies. I would recommend not doing business with this place. In fact I wish I'd checked the YELP reviews before doing business with this place. read more

I am writing this review as a warning for consumers not to shop at Tile Expo. They are not a company of their word. They use bait and switch practices. If you want to be lied to, pay high prices and agree with bad customer service then this is your place. DO NOT GIVE THIS COMPANY YOUR HARD EARNED MONEY. read more

Paul helped us & recommended that we get a different size of tile from which my installer suggested. I should have stayed with my original idea. The larger tiles Paul recommended were too big for the design I wanted. Had to change the whole design. My installer says that is why he doesn't like to work with these types of stores because they don't see the actual space. When my husband went to pick up the tile they said they couldn't find it. Asked for his name and said "we don't have it". It was in my name. When we finally did pick up the tile they just stacked it up in the back of our truck and the tile fell all over the back. Paul could not be reached at all tried to call him several times. He should have put the order in both of our names. I later had to go to the store to pick up additional tile that we ordered and the guys in the back put it in my cars trunk, breaking the cover over my spare tire. I had originally wanted to take samples home but Paul acted as if this was not available. Later on I saw a customer return samples ??? This would have made a BIG DIFFERENCE in the tile I chose. Too late now. Later on I called the store for an additional piece of tile and was told ok, I'll find it because we usually have some laying around here in the shop and call you back. Never heard from them again. Don't remember who I spoke to the second time. I did receive a call from Paul months later and I did try to call him back but the phone line was always busy. read more

Stay away from this place. They lie and don't call you back. We placed an ordered that didn't come in as promised then told that it was on back order. After 3 weeks waiting for another status we had finally got a hold of Moises who said the manufacturer won't make only 5 sheets. Final deal was to get store credit. They can keep their worthless credit. read more

Buyer Beware!!! This place is a All Sales Final type of place and they don't disclose that information. It's stamped on the page that you don't even get to see until your transaction has processed, but the sales associate doesn't inform you of that. Also their associates refuse to give you management information if you're asking to speak with someone. We had one associate (Mason) say that they don't have upper management for you to speak with, only an accounting department right after the first associate (Maria) had stated that she needed to ask her manager for permission to take back tile. And if they accept your tile, they charge a 35% restocking fee. The associate told us we had that option and then told us no. You're better off going to a place like Lowe's or Home Depot where you know you can return or exchange your items if they don't work out, or one of the many other showrooms that offer that option. read more

Buyer beware! Make sure you inspect your tiles before you make the final purchase. I had tile that was really rough on the edges and when I asked why these rough edges were there the salesman says this is how natural stone is. I compared it to another product that was similar and there were no rough edges. I wouldn't buy from this store again. read more

Worse service ever!!! Just like other reviews, they promise a delivery date and don't deliver til 2 to 3 weeks later. Then I received the order and half of it was broken then they said I would have to wait another week to get it in. When I got the order again the tiles were mismatched and not all same shade! Everyone was useless and couldn't do anything only the original sales person I worked with. On his off day I had to wait for him to come to work. Worse place ever, do not come here. If I can put no stars or negative stars I would. read more

Astrid was very helpful in getting us the best price for our kitchen countertops. We HIGHLY recommend Tile Expo! THANK YOU Astrid!!!

We are remodeling our kitchen. We went into Tile Expo today and met or should I say tried to meet with Art Saray who takes the cake for the rudest least helpful salesperson I have encountered. Our request was simple but Mr. Saray treated us as if we were dirt. He was demeaning, rude and almost seemed resentful that we were taking his time. I should note that the store was empty and he had no one in sight to help but us. Discourteous - and rude to the point of distraction - Not only will we not do business with Tile Expo but I will make sure that no no one I know darkens their door. Clearly they do not want the business and as to Mr. Saray, frankly, the worst salesperson that I have met ! Just unbelievable ! read more

We recently did some updating and came to Tile Expo. I just happened to walk in to this store. I was greeted by Astrid who was extremely helpful and took care of all my needs, including finalizing details and payments over the phone and working with my fabricator whom she suggested. Everything went smoothly while we were out of town! I would highly recommend this business and definitely ask for Astrid! read more

Top Notch Service, Quality and Selection!! We are repeat customers of Tile Expo. Their level of professionalism and attention to detail exceeds the rest. They are personable and always willing to help. They have an onsite designer, Amanda, that will help you with color / texture coordination and is honestly one of the nicest, most patient people to work with. I ALWAYS refer friends and family who are looking for quality and helpfulness to Tile Expo. I know they won't be disappointed! read more

For tile, granite, hardwood floors this area of State College has a hundred vendors, easy to get lost in the choices. The main things that separate everyone is the price and the customer service. Most of the time you have to sacrifice one to get the other, just a known fact. It's truly rare that you can find good reasonable and competitive pricing in conjunction with very good helpful quality of service. I'm thankful to have found this place. I'm treated so well for even $30 orders like I was spending thirty million. When this home improvement project is over, I'm definitely coming back to them for more home and business projects in the future. When buying in this area, make this place your last stop, when you're ready to purchase and done looking around. read more

Quality material, fair pricing, top notch customer service, & happy return customers!

Only reason I'm giving this place a 4 star is because of Sara's excellent customer service. We called earlier we were told our tile was in but needed to be taken off the truck to come after 4pm, we arrived at 4:45 we were told by a male employee sorry the warehouse is closed you will have to come back to pick up tomorrow, when we were told on the phone since its a small order the front office employees can get them, the manager and the employee where no help said our tile was not in the warehouse, Sara came out to our car asked us what we where picking up she went back in the warehouse and found our tile! She really knows how to make her customers happy. I think she should be manager instead of the other guy, I wish we would have written down his name. If u need tile get helped out by Sara she will take care of you! read more

This review is based on my experience with Guss. We had been through all of Statecollege and out to Los Angeles, but he was sincere and an expert. It gave me the confidence to finally make a decision. My gut feeling is never wrong he designed my kitchen my husband was so happy that we ended up remodeling the bathrooms as well. Guss was kind, professional and sincere he recommended Pat to carry out the work and he was great he finished right on the deadline. I recommend you to go see Guss with my eyes closed he will go out of his way for you. read more

I love this place! I have been to just about every tile shop on State College Blvd. and this is my favorite. Tile Expo is now my go-to tile shop because of the customer service I received there. I didn't feel they were too pushy or too neglectful. My presence was acknowledge when I entered and I was offered help, but then I was left to wander around and think on my own until I was ready to talk. When I entered I was so confused by all the backsplash options out there and didn't have a clear idea of what I wanted. The staff have great aesthetic sense and really helped me gain clarity on what style I wanted. I placed my order and it arrived two days later. Everything was in perfect condition and just beautiful. I am very happy with my backsplash and the help I received at Tile Expo! read more

This place is my favorite place for tile , they helped me and analyze what I need , never wait to long and price is great. . Customer service is to top . read more

Bret was very helpful helped us find the Granit nobody else had and did a great job with helping on our floors when we had a math error and got to much he let us return the rest for store credit. very good customer service. read more

I'm a contractor based in Fullerton and I purchase 95% of my tile through Tile Expo. Amanda, Dan and the rest of staff are awesome. If I have a last minute issue or need, Amanda is our gal. I can send clients in for a 1st look or I can walk in with them at any time and get the help and service we need. Pricing is fair and they don't add needless little fees. I strongly recommend Tile Expo. read more

Went through a remodel last year when we first met Astrid at Tile Expo and she was very helpful helping us with tile and quartz. I took a friend into Tile Expo today and Astrid helped her purchase some tile for her bathroom remodel. Thanks Astrid for all of your help. read more

I wanted to leave a message on my purchasing experience with my sales rep. Astrid Rojas. She is always very helpful and knowledgeable about the materials that she sells and very dependable on returning phone calls and emails. As far as quality and quantity that the store sells, I am very pleased with their products. Looking forward to my next order. Ciao Leo D. Paramount Construction & Design, read more

Excellent customer service from Moises Oropeza. Moises is a sales representative at this business. He was very helpful, patient, and very professional. We were also impressed with their choices of tiles in their store. We have been shopping for flooring tiles and we found what we wanted here. We paid for our order Sunday and as promised it was in by Tuesday. We had to order some more tiles and their warehouse person, Rueben, and another gentleman were very helpful too. I strongly recommend this business and ask for Moises. (Invoice # 21305 and 21433). read more

I am a local General Contract to Orange County, CA (JnK Contracting)....I specialize in Kitchen and Bathroom remodels. I've been working with Amanda for almost 4 years! She has never disappointed!! Her design knowledge, attention to detail and customer service skills are amazing!! She always seems to find the time to get it done "yesterday"....Highly Recommend!!! read more

I don't know what Tile Expo some of these other reviewers are talking about because this is the BEST PLACE to buy tile. While everyone is super helpful and totally not pushy, Brett is our favorite! We are designing a new bathroom and he helped us with every detail. After walking through a bunch of tile places close by, this was the best price, best variety, and friendliest and down to earth staff. Thanks Brett and everyone else at Tile Expo for making this such a fun and easy experience!! read more