We purchased tile for our shower. Paul was great, he designed a beautiful showerfor us. When we went to pick up our tile the warehouse was not open for another 45 minutes, Brett Hockenberry told us not to worry he went into the warehouse and took the time to get the tile and load it into our car. Excellent Service...and very heplful and friendly. I would recommend them to family and friends... read more

I had a great experience at this store after checking out 6 other tile stores on State College bl. Was treated with courtesy and respect as soon as I walked in the door. It wasn't like the other places where the workers wouldn't even acknowledge you until walking around for along while. The sales person Art Saray was really helpful in helping me decide on perfect tile. Even tho taking up a lot of his time to find the perfect tile combo for my bathroom he never once rush me. He was very helpful in showing me different tile options. Thank you Tile Expo and Thank you Art Saray read more

I had a great experience with the people working there especially with Victoria. Very helpful even though I didn't find what I'm looking for. read more

Listen... Stop here. See Brett H. Crazy smart guy with amazing knowledge. I went in with questions, came out with answers. I went again. And again. And each time for each job... He's delivered. He's given time and dime to get it right. You'll not get OC BS with lame designers and people trying to pull one over on you. Know what you want? You'll get it here whether it's a special order or not. Just go. Trust me. I drive from LA for him!!! read more

Can't say enough good things about Dan and the crew at Tile Expo! They are the nicest people and so so helpful. They spent hours with my family making sure we were completely happy. We read the reviews after picking out our tile and were so surprised, they must not have met with Dan and Mason. read more

I recently did a full remodel to my condo. After numerous hours if researching, I decided to try Home Expo. I was greeted by Astrid and she helped me from start to finish...very polite and very professional. She was also helpful when it came to coordinating cabinets and counters, backsplash and paint, etc. I ordered my quarts countertop slabs and they arrived a day earlier then promised. The colors I select and ordered arrived just as they should have - a perfect match. I could not have asked for better guidance throughout the entire process...if you need tile or stone or flirting, etc...I would start at Tile Expo (and ask for Astrid)...you will be extremely happy with your decision of working with her and choosing Tile Expo. read more

Do not mistake this 1 Star Rating as anything good! This place is a total fraud. They are liars! They have no problem lying to a customer's face. They will tell you that a product is in stock and will be ready for pick-up in 1 week when in reality, it will take several months...yes months! They have NO CUSTOMER SERVICE. They will blame every other entity involved from the warehouse to the manufacturer and string you along for months and months! They will refuse to let you chose another tile - despite their mistakes! And of course they will refuse to return your money - which they demand up front. Do not believe them when they pressure you to pay and guarantee that the product is ready and available. This is totally false. They will check their computer and point to the screen and say, "Oh yes, here is the product. It's sitting in the warehouse in the Inland Empire. It can be delivered here by next week." UNTRUE! On top of everything else, this place forged a signed invoice. When I actually had to pick up the tile (MONTHS LATER), the warehouse guy showed me the invoice, which I had a copy of. They actually put white out on the original invoice and tried to cover the dates that they agreed the product would be ready by!!! Hope this helps somebody make an informed decision. read more

BE VERY CAREFUL HERE!!!! Tile Expo said they would have the Material for our job. After paying and checking our orders status they said it was back ordered a month so we were forced to to drive 2 hours to Walker Zanker and get tile in order for the Tile Crew to have material. To top it off when we said this TILE EXPO, they said all sales are final!!!! Eventhough we were done with the job. At that point I offered to get ONLY 50% of my money back and GIVE THEM the material. TILE EXPOs answer ALL SALES ARE FINAL! PLEASE READ YOUR RECEIPT CAREFULLY. Please note when the Material was ordered and paid for there was NO INDICATION of any back order! Or we never would have scheduled our tile crew. After Reading the other reviews on Tile Expo its not surprise this happened to us! Thanks for sticking it to us! read more

Absolutely LOVE Tile Expo!! We worked with Amanda and she was incredibly knowledgeable and helpful. We went in multiple times and each time the entire staff was just as helpful and accommodating as we asked a ton of questions and to see a number of different samples next to each other. Our items were available for pick up by our installer quickly and looked just as beautiful as the samples. They helped make this entire remodel a breeze and we are in love with the products we got from them. Could not be happier with our experience here and with our new bathroom tile and flooring! read more

The 5-Star rating is the result of the impeccable customer service I received from the sales representative, Art Saray. This was my 3rd purchase from Tile Expo and I always worked with Art and got an outstanding service. In my recent purchase, I was short on the tile bullnose, so I had to place a second order towards the end of my remodeling job and requested a 2-day shipping from the out-of-state tile manufacturer; however UPS didn't deliver it to the right address and took 5 days to be received. Here is where Art provided me with an exceptional service and went above and beyond what I would have expected trying to track my shipment and resolve the issue. He understood my frustration and was extremely personable & attentive and was so apologetic; knowing that he is doing everything he can to resolve my issue, it converted my frustration into an appreciation of his exceptional service! He even delivered the tiles to my house. He truly exceeded my expectations. Art, you are the role model of exceptional customer service! Thank you!!!! read more

Great service and prices. I checked out every tile store on State College, and more, and Tile Expo's the best.

Terrible company to deal with. Placed an order and 4 days later I called to get the status of my order, only to hear that my order had never been placed. read more

Absolutely the worst business of any kind I have ever dealt with. I went to Tile Expo to purchase two granite slabs for my kitchen counter tops. I selected the granite at the warehouse, as directed by Brett at Tile Expo. I then paid Tile Expo over $800.00 dollars for the two nine foot granite counter tops on April 4, 2012. When my counter top installer went to pick up the counter tops on April 21, 2012, the warehouse would not release the counter tops because Tile Expo did not pay the warehouse. The counter top installer also said the granite slabs weren't even at warehouse because they were sold to another person due to lack of payment from Tile Expo. Additionally, Tile Expo has a history of not paying the warehouse in a timely manner. I spoke with Brett on 4/21/12 and he lied to me and said the counter tops were paid for by Tile Expo but were sold by the warehouse regardless. At this time I told Brett to refund my money, which Brett refused, because all sales are final, even though nothing was ever sold to me. I told Brett that I was going to dispute the charge and Brett said that would be great so he would have to do any additional work to process a refund. That morning I met the installer at the warehouse selected two more slabs of granite paid over two hundred dollars less than Tile Expo charged and had them installed the same day. Not only is Tile Expo overpriced, their customer service sucks, and they have no ability to professionally run a business that pays their bills and fulfills their orders in a timely manner. AVOID TILE EXPO AT ALL COST. read more

Worst experience ever and just a bunch of BS. So here is the story...We went all the way from Los Angeles to pick up tiles and bunch of other things we needed for our office building and after a whole day of search we liked one tile at Tile Expo and we ordered about 300 SF right away and were told that the tile would be ready by Friday (in 3 days) for pickup. We were super excited that we finally found something that we liked after spending the whole day. We got our installers scheduled and 2 days after we ordered, we get a call from Moises who sold us the tile saying that the tile is not available and is back ordered till May 2015 (almost 4 months from the date we ordered) and asked me to call him back (he had left a voice mail). I call him and am kinda pissed off since we went all the way there and spend the whole day just to find out that the tile is not in stock 2 days later. Now here comes the worst part....Our money was not refunded and we received a credit in the mail after calling them almost 10 times to check in the status of our refund. They wouldn't give you a straight answer and were very very rude. We don't have a need and we are stuck with this credit that expires in 6 months. The business needs to be shut down. Even though we dont need any more tiles from them, we will make sure we utilize the credit note that we have, buy some tiles and f'ing throw and break them right on their doorsteps. I usually dont write any reviews (positive or negative) but i am so pissed off that i had to let everyone know about this business. Please stay away from this business. read more

GO ELSEWHERE!!! I had the worst experience at Tile Expo. 1. Their pricing is much much higher than other shops up and down St College. 2. I committed to buying 3 rooms of different tiles from them, without checking with their supplier if the tiles I had picked out were available first, they charged my cc for the entire order. It has since been 20 days and I have been given every run around excuse in the book to get my $481 credited back to my card because they were unable to get me 2 out of the 3 tiles I wanted. I went up the street to Bedrosian and got the same tile $2 a sq ft cheaper and they had it in stock. 3. No one communicates... I call and call and no one in accounting picks up. I actually just drove down to follow up on my refund (one that I was told over the phone was processed a week and a half ago... Yet the cc company has no record of), and yet today in person was told it was done 3-4 days ago. This company is not truthful or upfront about their business practices. They shouldn't have even charged my card before assuring the product was available... Yet when I called to place my order, my sales rep stated "it's the end of the month so all my sales count".... Wow, way to sacrifice customer service to make sure you make your numbers. There are so many tile shops on St College to choose from, I'd just avoid this one at all costs... You'll be dealing with a constant nightmare if something goes wrong like I have been for the past 21 days. read more

Buyer Beware!!! My wife and I had stopped in to look a flooring. A salesperson named BRETT came over to help us. We found a product we liked and explained that we didn't have an installer. BRETT gave us a referral of a local installer. He came out and took measurements and we went back an placed the order. As the job went along I quickly realized that we had several hundred square feet of extra flooring. This was Chisled Travertine and the stones had a lot of imperfections, so we had an abundance of waste, and still had a ton to spare. I contacted BRETT and explained that his referral obviously mis-measured and we are going to have a lot of extra material. He said let me speak to my manager and see what we can do. He came back and don't worry we'll take care of it when the job is done. We finish the job and I contacted BRETT about the refund and he said that his manager said they wouldn't take the material back! Please note we had not picked up all the material, the overage was still in their warehouse. I said, " you told us, your manager said you would take care of it, we haven't even received the material its still here!" BRETT refused to help us! I found another place to use the excess in our home so I called the installer to do the job. By the time He went to pick it up they said that the wouldn't give it to us. They kept it in place of a storage fee!! I called The Store a few days later and asked for the store manage, he wasn't available ,I asked for his name, they said his name is BRETT. This guy had been lying to use from day one! Now its time for court! Too bad yelp doesn't have negative stars! I'm sure this place would be at a negative 5! read more

Average store. Not many choices here. Sales folks are pathetic and cares less for customers. The lady who "helped" us was just making fun of us and our contractors under the surface. Unfortunately we ended up here as this is one of the few places which are open on Sunday. Avoid this place if you can. read more

STAY VERY FAR AWAY- RUN AWAY FAST FROM THIS COMPANY. i could literally sit down and cry. I paid $7 K for stress, lies and a huge mess!!!! My perception is that BRETT and PAUL : 1) MISREPRESENTED themselves to me. i worked in good faith with them for weeks on a very large project - they did not return the effort 2) SHORTED me on expensive travertine stone ( i counted every piece) and they REFUSED to make it right, refused to do what they knew was the right thing and went back on their word over and over again. They actually told me they had a process in place to count stone when it was delivered to them and counted again when it was picked up by the client. They also told me that their process had BROKEN DOWN and they were sorry but had never counted the stone in my order. They even said they reprimanded the involved employees. 10 days after they shorted me, they lied and told me they had counted it and would not be doing the right thing by me. They tried to tell me my installer measured a different number for the whole project and that was why they wouldn't pay for what they shorted me- what sense does that make? i bought 862 square feet - they delivered 658. those are the facts-nothing more- simple math. 3) ARE NOT RESPONSIVE NOR DO THEY CARE. They said they didn't have any more stone to match my already purchased and half laid stone. The project stalled for 10 days and i lived in a construction site as i went out to try to find more stone. 4) BAIT and SWITCH- The original stone variation was SO SEVERE that a third of it could not be used. Please be aware of what you are dealing with when you walk into this store- amazes me that some people who have no morals. Having to fight this out in court is not at all what i want to do with my time, but i have no other options. i recommend that you Please, Please, Please save yourself the pain and go elsewhere. read more

Despite the nice looking store front, the sales rep was impatient and made a rude comment when we start asking about prices. It would have helped if they post prices like other stores along State College. Do not waste time with these people. read more

I am not an unreasonable customer; and find that in most cases a business will stand behind its customer if the represented company is at fault. Not so in this situation. I needed to make a small order for a bathroom tile repair. The tile is from an older home and the pieces needed to be special ordered which was a two-day process. Additionally I must disclose that the order was stamped as "non-cancelable, non-refundable." The order was placed correctly (thank you, Moises); but I received the wrong merchandise from the warehouse. Time constraints, due to my tile contractor's schedule, forced me to buy what was needed from another company that could overnight it in time for the job-to-be done. I went back to the store and talked to the manager of Tile Expo, Mr. Hockenbery. I explained that I was unable to use the materials they sent; and hoped that although I understood the usual protocols for special orders this was not my mistake. He informed me that the best he could do was give me a store credit. My response: "Why would I want a store credit when the job had been completed?" His answer: "Well, in the future you might need some more materials. I cannot use this tile; and the warehouse will not take it back." Lesson learned: DO NOT SPECIAL ORDER MATERIALS FROM TILE EXPO. YOU WILL BE OUT THE MONEY IF A MISTAKE IS MADE! I had to pay double for materials because of their error. read more

We bought tile there and the next day they said the most expensive one we bought was discontinued. They didn't want to give us our money back and were not willing to change the rest of our order (that had not been picked up yet), even though they knew we based the whole bathroom design on that tile. The clerk said he would file our request for a refund though we never got a call back. When I called to talk to the same clerk, he was "not in". When I asked for the corperate number, they said their only contact with them was a PO BOX. How realistic is that. Frustrated without a bathroom we changed tiles and design. Now we needed chair rails, an additional $300. The color was not right. They were "willing" to help but it would be a 20% restocking fee. THEY ARE CROOKS STAY AWAY!!!! read more

Do yourself a favor and stay away from this company. They are not dependable and do not respect the customers. A day before my installers came I was told that my entire order was not available, after I was promised that everything would be ok. Obviously, this news came after 4:30 PM on a Friday to make it "easier" to find another store. I accepted to pay extra for a different tile and I was going to pick up the material myself directly from the warehouse. The owner of the company took me to the warehouse around 11 AM on Saturday and I was told the material I paid for was there. After I went to see the material to make sure that it was the same with the one I ordered, I was told again that the material I wanted was not available, but that I could pay extra for another material. Coincidentally, everything happened with 5 minutes before the warehouse closed and my installers were at my house already. I agreed to pay extra because I really needed the tile that day. Shame on you and your company and on the way you do business. \ You have no respect for your customers. read more

I had a tile emergency and Tile Expo came to my rescue! Two days before the tile was to be installed on my kitchen remodel, the tile vendor I was working with told me they couldn't get it to me in time (they had 3 weeks lead time). I found Tile Expo and they were able to get the tile right away, at a lower price and I was able to handle the order over the phone. Moises and Brett are the best! My kitchen remodel will finish on time because of them. Thank you Tile Expo! read more

Great job by Brett at Tile Expo. My wife and I spend an afternoon going from tile store to tile store and then we met Brett. He made some recommendations to get us on the right track and got us thinking about what we needed. Came back the following week spoke with him about our ideas and he put the tile design together and sent us home with samples to do the final color check. Very pleased with his service. read more

Awesome experience at Tile Expo! I was in a bind and literally needed tile that day...Amanda went above and beyond to get me what I needed at the last minute. The other staff members I spoke with were also super friendly and helpful. I will definitely be back! Great customer service! read more

Untrustworthy liars They will not call you back Special orders do not get filled. Unless you can walk out the door with goods do not give them $ read more

TILE EXPO is by far the worst company I've ever done business with. They use BAIT AND SWITCH TACTICS, BOLD FACE LIES, AND CONSPIRE TO CHEAT THE PUBLIC. When I asked them why their price was so much higher than their competitors for the same tile they assured me that their competitors tile was from CHINA. I was told by PAMELA LINARES and BRETT HOCKENBERRY that the tile I was to receive was polished tile of superior quality that was made in ITALY When my order came in I noticed all the boxes said "MADE IN CHINA" I immediately asked for a refund ($12,000.00) which they refused. BRETT HOCKENBERRY in a sarcastic manner said "GOOD LUCK GETTING YOUR MONEY BACK" These people are not credible and I urge you not to give them your business. They rely on their Fine Print which says everything is a special order and all sales are final no refunds. TOMORROW, WE GO TO COURT AND THEY WILL HAVE TO ANSWER TO A JUDGE FOR THEIR UNETHICAL BUSINESS PRACTICES. read more

We have purchased tile at Tile Expo for a variety of home projects. They are always very helpful and have a great selection of the newest designs. read more

Had a great time here at Tile Expo searching for slate tiles and a backsplash for the upcoming kitchen remodel. My wife and I checked a few stores on the boulevard. Some were over priced and some had the worst sales people you can imagine. There was this one store whose name I can't remember. The sales person was helping me and just before I could ask a question, he saw a familiar customer walk into the store and left me in mid-sentenceas I was speaking! lol... Picture me with my mouth wide open and finger pointed toward a picture I was carrying. I wish I could remember that store so that I could write a one star review. But anyway, at Tile Expo, even though we went in with one idea, hoping to find a certain slate tile that we saw in a brochure, I feel as though we found something twice as good. We never felt rushed to buy anything and were given the time and space to really decide.Maybe a slight rush on "if you order today, we can give you a good price" sort of thing but that's understandable. I mean, they are in business trying to make money. They actually gave us a great deal that was way cheaper than other stores we'd gone to. We'll probably go back to them when its time to do the bathroom remodel. read more

Astrid was extremely helpful and knowledgeable when we were looking to redo our bathroom. She is super friendly too! Highly recommend!!

I am an interior designer and deal with vendors all day, every day, but I have to say Astrid Rojas is absolutely the BEST! She is so friendly and quick to respond and does everything she can to get you the best price. I was absolutely blown away by the money she saved us, without sacrificing quality. I can't say enough about her, but she deserves an award. If you are on the market for tile, search no more - and certainly request help from Astrid - she is amazing!!!! read more

Excellent customer service from Brett. He spent substantial time with us combining various tile colors and had a good eye for it. We have been to many tile stores in the greater LA area, and this one has far more personalized service than the rest. read more

This place was recommended to us by a good friend who recently researched MANY places before finding and buying at Tile Expo. We had been to many places in our area but it was worth the drive to Anaheim. Moises was considerate, knowledgeable and very helpful and the price was certainly the best part of all. The choices were beyond belief, almost mind boggeling to say the least but Moises was patient and thoughtful and listened to what we wanted, made suggestions and ultimately helped us find a perfect mosaic for our project. read more

Six years ago, we hired Tile Expo to tile our condo and replace the full bath including a granite vanity top. We were completely satisfied with our interactions with them and the quality of their work. Recently we noticed a problem with the mounting of the sinks. We called Tile Expo to describe the situation and they remembered us as previous customers. We were treated with courtesy and a can-do attitude - "Let's get this taken care of". They accommodated our busy schedules and accurately predicted how long the job would take. We were most pleased with the work and their professionalism. We would recommend Tile Expo to family and friends without hesitation. read more

These guys went above and beyond for me, I needed tile and glass the next day and they make sure it happened and followed thru for me. Dan called and made sure each day that everything went smoothly. I would not hesitate to recomend Tile Expo to anyone. I am really happy with my tile and the glass very nice quality. read more

After searching many different stores for a specific outdoor tile, the tile expo was able to locate it and have it available for pick up within a couple days. Astrid was very helpful and made the transaction very smooth. I would highly recommend their services for any of your tile needs. read more

After reading all of the negative reviews, I wanted to post one of my own, and let people know that I personally had a great experience at Tile Expo. My sales rep Greg was great, and the shipment came right on time (next day) as promised. I spoke to Dan who was very helpful in making sure I had everything I ordered upon pickup. Thank you Tile Expo. I will be back if I need more tile. read more

We had a great experience with Tile Expo. Dan helped us when we came in to choose a wood plank ceramic tile. He was so helpful in helping us narrow down our selections based on what we wanted to spend and the type of look we were going for. The pricing was available quickly and once the tile was ordered, it arrived on the date as promised. He recommended Jeff Jones Floor Systems to install the tile...had him call me & within 5 minutes, I had a return call! His crew do a great job. Couldn't be happier with our experience with both Tile Expo & Jeff Jones Floor Systems! read more

These people are crooks, pure and simple. Do business with them and you deserve to get ripped off! They gave me different style of glass tile than one I wanted even though when making the order I indicated the differences between the one I received and another one of lower quality. When handing me the lower quality, they claimed not to see any difference. Looks at your sales contract, you have absolutely no power to do anything if they do this. Your contract also says, "Not responsible for any backorders or delays in shipping." They could not get all my items in and today have made claims that they gave them to me already. When I picked up most of the items they had me sign a document saying that I received everything but made notations that there were some they could not longer get and some on backorder. I have a copy of it. They said they would call me back. They never called. When I called to find out what is going on with my order, they lied about me picking it up already. They even said that their shipping person gave them to me. I am taking this case to the Better Business Bureau and small claims court if necessary. I have never been so blatantly cheated in my life!!! read more

Tile Expo has some of the best customer service on tile row!! I went to about 8 or 9 other stores in search of tile and know really went out of their way to help me with my project. The moment I walked in to Tile Expo I was asked if I needed assistance by at least two Associates. The store displays were excellent and the AC made me want to continue looking for tile at Tile Expo. The associates were also very straight forward with knowledge and the process of receiving the tile I purchased (no beating around the bush). When I have to start a new flooring project Tile Expo will be first on my list. read more