Took my new Cartier watch that I got as a anniversary gift from my husband to Time Exchange to size the band and the handsome gentleman there with blue eyes and white beard helped me with sizing it perfectly to my wrist. I was very happy with the service he provided and very satisfied with this establishment. I will definitely be back to get all my watches worked on by Mr. Jack read more

Time Exchange - Fits perfectly - Watch Repair Near Me - Los Angeles, California

I dropped off two watches to have the batteries replaced. The gentleman with the long hair charged me $10 to have the battery in my Casio Duro replaced and $15 for the battery in my Tissot. He clearly overcharged me simply because the Tissot is a better quality watch. When I picked up my watches I noticed he broke the Casio's hands, the second hand wouldn't turn because the hour and minute hands were bent. After watching a YouTube video it's clear he incorrectly replaced the battery and damaged the movement. The watch is now trash. My Tissot watch worked fine but the next morning I noticed the glass was fogging up. This dude didn't tighten the case back, I was able to twist it by hand. Ridiculous, I was so angry. I purchased the tools required to replace a watch battery on Amazon and tightened the back on my own. I'll never in a million years go back to this hack and strongly encourage and recommend you find a professional to work on your timepieces. I can't believe he's still in business. I hope people in need of watch repair read this and go elsewhere, please heed my warning. You will be sorry and end up with scrap metal. The man who operates this kiosk is not only bad at his craft but a charlatan. DO NOT COME HERE!!! read more

Time Exchange - Casio Duro with damaged hands - Watch Repair Near Me - Los Angeles, California

2 instances on different days 1. Had a link removed from a watch. Long hair guy kept the extra link and did not give it back to me. 2. Guy with long hair is rude and arrogant on second visit when asked a question. So I never came back. read more

I've been coming here for a couple of years now, and he's always been fast and cheap... Would recommend this place to everybody!

Had an old tiny female watch from the 1920s. Every other place said it was not fixable or worth trying. Time exchange did it! It belonged to my wife's great grandmother and it works again. Thanks you read more

Helped me out with a quick battery and strap change - super quick done in 15 mins and friendly service.

Went there to get watch battery replacement it was quick about 20 minutes the guy was very polite and professional

Came here to have my watch resized and I had a great experience. The man helping me seemed to be very knowledgeable and resized my watch in under 10 minutes. Highly recommended! read more

Been here before. Service is kinda crappy. Only come here when I don't go to the Glendale Galleria. I only come here to replace my battery. $6. read more

Time Exchange - Watch Repair Near Me - Los Angeles, California

I've taken my my watches to be repaired and batteries replaced for the past several years and this is the best place. I surely can't fix any of my broken watches, but Jack here can. Time Exchange has always been a dependable and reliable place with affordable prices :) read more

Great customer service! Came in asking if he replaced the battery for a crappy adidas sport watch that I use mainly for work and he did! He charged $10 and when I came back from shopping at target, it was completely ready with the correct time and date already entered! Thanks! So convenient! Plus they take credit card! I like to support small businesses when I can and this is why! Very timely and efficient! read more

Terrible, rude, condescending. Stood right in front of one of the owners as he attended someone. I definitely understand there is a need to wait. But as soon as I asked him "should I come back later?" He states condescendingly "leave your stuff there I tell you how long and how much" with a tone I didn't appreciate. I know costumer service. I've worked retail 6 years and I work in people services. Let me tell you I'm from around this neighborhood and wanted to show him a piece of what I thought about his tone. Any way, I wish I could give a fair review. But, unfortunately I cannot. P.S I NEVER write yelp reviews but I felt the need to let you guys know how this fool treated a costumer. read more

Brought two watches in to get their batteries replaced. I paid 14 dollars. I stop one watch to preserve the battery and use the other one for work. Within 2 months the battery on the first watch dies and so I move onto the second watch and within one month THAT battery dies. 14 dollars is a lot to spend when the battery doesn't last that long. The guy must use old or cheap batteries. Save your money and go elsewhere. read more

3.5 Stars. Quick service. You won't have to wait long here since its rarely crowded. Average/fair prices. Add that with the convenience of the location right next to Target, and its a good place to go to repair your watch and get some shopping done at the same time. read more

Recently called to ask about getting a watch fitted and this guy was so rude on the phone stating "of course we charge that's how we make a living..." .... well that is why I called to ask the pricing, I was just curious before I took my watch. I ended up going somewhere else because I did not want to encounter even more bad customer service. read more

I will stay away from this place if you need battery replacements for your watch. They are cheap but 2 ot the watches I replace broke. The watch arms on one got loose and one completely stopped working even he replaced the battery again. And he wanted me to leave the watch for repairs and there will be charges to re attach the arms which he broke in the first place. This happened more than a year ago but I feel that I still have to write the review just in case. read more

Whenever I've dealt with them, they've always been friendly and quick with their services. They've always been reasonable with the price they've charged me for repairs. I like that they're conveniently located inside the plaza and are easy to find. read more

One of the best watch repair shops around! Affordable, quick, and friendly customer service. I highly recommend if you need to have your watch's battery replaced. read more

Best customer service and you get more than your money's worth !! Jack is the best !! You ask for it and he'll do it!

This place has fixed, sized, polished, restrung, dipped, and engraved virtually all the jewelry I own. They are soooo good and so inexpensive. They've repaired things other, "fancier" jewelers said couldn't be done. They even fixed a silver fork from my dearly-departed grandmother's set and made it good as new. I just love them, and am so grateful! (They just fabricated a ring for a close friend and she's thrilled!) They do it all - costume stuff and precious, new or vintage. And they don't just repair watches - I'm picking up my favorite wall clock from them tomorrow. Every time I think they'll say NO, it's always YES. read more

THIS IS THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER COME ACROSS!!!!!!!!!!!!!!!!! I dropped off a watch to simply fix the band on a Wednesday. I was told I would hear from someone by Friday to tell me if they could fix it. I called the following Monday to follow up since no one had called. The woman that answered the phone said the watch was being worked on. I finally got in touch with them 2 weeks later to find out "its a work in progress". I directly asked if they'd be able to fix it?? I got a call back later on saying, "we're unable to fix this". This was part of a gift for my father for Christmas. Now thanks to these pricks, I won't have the gift I've been planning on giving him!!! Save yourself time and money....DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!!!!! read more

Came in to get my battery change and got my watch back with a broken band. He didn't even tell me he broke it. He tried to put it back together so it didn't look like it was broken. I noticed it when I got home. Brought it back to show him what I found and he said it's an old watch and they break. He didn't even offer to refund me my $10 for the battery change. Stay away from here. These people are not honest. read more

I needed a battery for my favorite watch so I decided to go to my neighborhood mall to the Exchange kiosk for convenience. I was pleasantly surprised by the fast,efficient service and also that the technician noticed that my band was cracked and suggested a replacement, now my watch looks better than ever! read more

Jack is the best watch guy I've known. We followed him when he moved shop from Pasadena, and there's no reason to go to anyone else. His prices are the best, he's honest, and takes pride in his work. I took my Tag-Heuer watch to a shop in Pasadena that had just won an award as best jeweler/watch shop in the area. They said the band couldn't be fixed and I should spend a couple hundred dollars on a new band. Jack fixed it, charged $35. He's kept all our watches running with cleanings and batteries and bands- antique Patek Philippe, Mickey Mouse watches, Swiss Army, those 50's self-winding watches, he's just plain very simply very good. read more

Everything I have brought to be repaired here has been returned looking better than when I bought it. Top-notch craftsmanship and customer service at incredibly reasonable prices. read more

RUDE bald guy. I prefer the other watch guy. This guy, i dont even wanna know his name, was very rude. I told him about his rudeness and his excuse was that he's busy. And he even has the nerve to asked, he's rude in what way? I guess that's his natural. I think he's the guy every monday and wednesday. So try to avoid that rude guy and i think he's charging more than the other watch guy. read more

The best jewelry repair shop EVER!!! I think the jewelry guys name is, Vaskin (sp)?? Anyways, he repaired my gold rope chain necklace for $10 and my diamond earring that came off the earring post for $10!!! AMAZING PRICES AND FINISHED IN MINUTES!!!! I will never go anywhere else!! My jewelry has always come back cleaner than I left it! I am so so happy. read more