Very friendly and great service. Brought my watch in for a new battery and adjust the fit( wrist…read moregot skinnier). All done at a reasonable price. Thank you.

I shopped at shallow jewelers and had my watch fixed many times the pins would come out of my…read morestainless steel band. The last time I was there they were so rude to me I couldn't believe. I guess the 600 I spent in there store didn't mean anything they are so rude please don't buy anything from them you will regret it

Wish I could give more than a 5 star rating for this place! I have sold gold here before and that…read morealways was an easy process, but recently I had taken in my wedding rings to be soldered and was told it would take up to 2 weeks-which is definitely fair. Yet, I was surprised to get a phone call that they were already ready the morning after I dropped them off!! I had a bit of a difficult set that had to be done right and they delivered beautifully with also fixing a knick in my ring! I am beyond impressed with the quality, efficiency and customer service at this jeweler! Will definitely be back and be recommending others!!! Jordan Robinson

If you're coming in to sell any gold or silver coins just go to Great Milwaukee coin. Absolute…read morewaste of my time and gave me a legitimate joke of a price. I got 2.5x more for my coins at Great Milwaukee coin and they won't try and rip you off. And outside of prices, I called before hand to ask whether or not they do special prices on limited time minted silver and gold coins or if they just did melt price, wouldn't give me an answer and then made me drive all the way there just to give me some bullshit out of his ass price.

Diane is the most knowledgeable jewelry expert I have ever come across. She was not only great at…read moresuggestions considering the different reasons I came into the shop, but she is amazing at repairs! She and her staff are very friendly and talented and fantastic at what they do!! I would recommend this shop to anyone looking for high-quality, professional, and reliable jewelry services. They truly go above and beyond to ensure customer satisfaction, and I am so grateful to have found such a trustworthy jeweler in the area. I look forward to returning for all my future jewelry needs!

Diane's Designs had tools and the expertise to engrave my challenge coins. The coins had a very…read moresmall area that I needed to have engraving done. Other engravers actually sent me to Diane's. I could not be more satisfied with the results. OUTSTANDING ! These were special coins and they could not be in better trusting hands.

It's been awhile since I needed to find jewelry and it seems like after Covid, many of the high end…read moreprivately owned jewelry stores closed up. Yes, there are the big box stores but I have usually shopped at the private stores. I was in need of earrings and did a search. I found Lake Country and decided to drive over to see what inventory they had. Driving up to the store immediately made you wonder if you were in the right place as it was a well manicured farm, farm house, outbuilding for another business and the stand alone jewelry store. Country looking building. Walked in to see show cases outlining the front room and in the back was the repair equipment. I was treated immediately by Michelle and she asked me all sorts of questions to try and narrow down my search. Showed me many options and explained the differences. I needed something special for a birthday that would also be used for an upcoming wedding and eventually I found exactly what I was looking for. Never any pressure. We discussed pricing and they wrapped it for me. And the gift...her eyes were wide as saucers when she opened it, and she loves the earrings. Great experience and I will come back here for other items in the future. It is worth the visit if you are looking for high end jewelry.

Jeff, the owner was very nice, but over promised and under delivered. We brought in 2 watches at…read morethe beginning of April to be 'tuned up'. He said it would take 6-8 weeks. After 3 months, I called and they weren't ready. After 2 more weeks, I called again and they were supposedly started but not done. A couple more days went by so I called again. One watch was done, the other one was not. After 'hemming and hawing', Michell gave the phone to Jeff. He said it would be at least 2 more months if they could even work on the second watch. It turns out he didn't have tools or access to parts for that watch. It was like pulling teeth to get him to admit that! His work seems to be good, his communication is abysmal. We had him close up the second watch and took it across town to another jeweler to get this one worked on. Very disappointed!!

I went to Sullivan Jewelers to purchase a watch battery- they are only 5 dollars (and some change)…read more I've never seen prices so low but was super happy with the quick and professional service. When I showed my watch to one of the associates, he admired how unique the bezel looked and commented on it. You can tell the employees here are passionate about jewelry and watches. While I was waiting for my watch battery to be replaced, I took a quick look at all the gorgeous pieces that they have at the store. I noticed unique antique pieces as well as gemstones and diamonds. A gorgeous pink tourmaline piece caught my eye and I fell in love with how unique it looked. The next day I found out that the ring had a spot on the metal and I brought it back where the amazing jewelers fixed it up! I will definitely be returning to Sullivan and I'm really glad small businesses like this exist! It's about care, selection, and the quality of the pieces. Thanks again!

I discovered Sullivan through a friend of a friend. They mentioned that we should check out this…read moresmall shop before going anywhere because they were the best. The recommendation did not disappoint. Buying local is important to me. I compared their rings to many other big-box stores and I found that at Sullivan's, you could customize the bands and it would be more cost effective. More importantly, you wouldn't be getting something that EVERYONE else has. The service was great. Over the course of a couple visits, we had a few people help us, including the owner Jeff. Jeff was friendly and personable in our experience. He even polished up my partner's old ring at no charge after we purchased our new ones. I'm surprised there aren't any reviews yet for this shop. I definitely recommend checking it out before going to department store.

Their customer service and speedy response is exceptional, and I will never shop anywhere else for…read moremy jewelry needs. Not to mention the benevolent quality and value of a selection that they have at this location. I highly recommend this place to anyone who wants to get an affordable, amazing looking piece of jewelry and have a great experience.

My family has been coming to Kesslers for as long as I can remember and I cannot name one bad…read moreexperience. Today my husband and I had a different kind of shopping experience that we were not looking forward to. We needed to replace my wedding set that was lost. We worked with Jessica and I felt so at ease and not rushed throughout the appointment. She listened to what I wanted and didn't and we found a perfect set to replace what I had lost. I will forever be thankful for that. The store specifically did not carry a few options I was interested in and had them brought in from sister stores that did, but also had a great selection themselves. She priced out all different diamonds for us and helped us choose the best stone for our budget. Overall just amazing experience.

I love Kesslers, for example the one by South ridge is great and has great customer service. Always…read moresmiling, excited with me throughout the process offers drinks, makes me feel special. The one in Germantown has consistently been awful. Miranda has always been kind and helpful however everyone else I encounter always makes me feel unwelcome and uncomfortable. I have been there 3-4 times in the past few months and made purchases every time and have always felt unwelcome and not like a special experience at all(Miranda was always good). They never offered drinks when we would arrive, would hardly smile, seemed annoyed to assist us. We would always be happy as we were buying for special reasons and special people and never walked away like we were happily served, welcomed or taken care of. I wondered if I should review but after consistently feeling like an annoyance I had to make a review. I wish this wasnt the location I am closest to. I definitely would not want to buy a wedding ring here as I dont think it would be a fun experience at all at this location

Can't say enough nice things about Kesslers and the wonderful people that work there. I recently…read moregot engaged and my fiancé and I went ring shopping together. Mitzi helped me pick out my diamonds and design my own ring. She is a truly warm and sincere person. We made numerous visits to the store before we actually purchased. Mitzi was very patient and didn't push us at all. It really was a great experience. Even after I got my beautiful ring, I went back in because it was slightly too big and they had a table setup with glasses and a free bottle of champagne! So thoughtful!

Less than friendly staff. Barely acknowledged upon entering. If I hadn't already purchased online I…read morewould have walked out. Tried to interact with 3 different employees and the experience was the same. Would have liked to have look at other pieces, but wasn't even given the time of day. Their loss and a competitor gain.

I've been doing business with Shaws/Jared for over 40 years. It's always a great experience,…read morewhether I'm just getting a ring inspected and clean, or if I am redesigning a ring. Debra is wonderful.