I left Spectrum a couple months ago to try AT&T. I decided to come back after having some issues with outages. Spectrum installed my services on Saturday and I've had to call every single day because of technical issues. When I call in the agents are rude, nonchalant, and very unprofessional. Their only solution to anything is sending a tech out to look at it. I've had two techs at my house in the last three days and was offered another one when I called to report my cable is out yet again. I am completely done with cable and will stick to Netflix, Hulu, Amazon Prime, and other streaming. I will NEVER deal with Spectrum again. I'd rather read a book than deal with the headache of trying to watch tv. read more

Spectrum - I've seen this more than I've seen regular programming. - Television Service Providers Near Me - Huntersville, North Carolina

Ok I'm not sure if it's this branch that I keep dealing with but this is a complaint against the company as a whole. We moved to Huntersville in February & has always had TWC before moving here & never ever had to call about any problems because WE NEVER HAD PROBLEMS!!! Since we got service in February we call once or twice weekly over our slow or not working internet service. Techs come out for maybe 5 mins, doesn't do a thing. Says things are fine & leaves. Last week our neighbor suggested us to buy our own router modem box. Still didn't help our problems. We called again & this is where I'm livid!!! Tech was suppose to show up between 1-2pm I call at 3 & 4 because he never showed. I had to leave by 5pm for important stuff. Still no calls. Came home & neighbor said he seen them & they left!!! I didn't leave my place until 430. I called Spectrum & told them I called & called because the tech was a no show & apparently showed after 430. Rescheduled appt for today from 9-10am... it's now 1:32!!! I called at 10:15,11:15,12:20 & received a call from the person I spoke with earlier asking if tech ever showed because he seen the tech has went to another persons house instead of mine!!!! WTF!!! They're getting $$$$ since February from us for services that doesn't work & we are stupid for paying but it's all that's offered in Huntersville besides AT&T Uverse that I've heard isn't great in our neighborhood either. We can't be the only ones going through this with Spectrum. Even was told I wasn't the only one that said TWC was better when I spoke with a lady from Spectrum earlier. read more

If you want to be treated like trash and enjoy someone spitting in your face then Spectrum is right for you. Disrespecting and abusing their customers is their policy and primary goal. And boy are they good at it !!!! Heaven forbid your account should unwittingly be late because they'll place it in quarantine. What is QUARANTINE you ask ??? Pretty simple they turn your modem on and off repeatedly until your so infuriated you pay your bill. This customer service strategy is only possible when you own a monopoly in the marketplace like Spectrum So be warned Spectrum will SPIT IN YOUR FACE then say we really appreciate your business. Maybe I'm alone here but I don't like Spectrum spitting in my face Thank goodness there are plenty of good alternatives for customers that don't like Spectrum SPITTING IN THEIR FACE. read more

Spectrum and their sub contractor Metrotech running fiber optics lines destroyed this yard and home and do not want to take responsibility! read more

Spectrum - Television Service Providers Near Me - Huntersville, North Carolina

I called Spectrum because they raised the price on my one year agreement prior to the agreement period ending. The rep talked me into buying 2 Apple TV's saying it would save me a lot of money. She lied and said that they came with Hulu Live and Netfix free. I asked her about my box with the DVR. She said this came with cloud which held more space and would save me $12.99/month, lied and never told me it's $10/monthly. Never informed me that 2 boxes aren't necessary. You can have 1 box and watch on the APP on the other TV. I asked her what if I did not like it and she NEVER informed me that once you opened the box you are stuck paying it in full. How do you know if you like something without trying it? I spoke to 3 different supervisors who all lied as well. I was told that you cannot return opened Apple products. I called Apple and they said you can return within 14 days but I can't return it to them since I did not buy it there, but Spectrum can! The 1st 2 supervisors said that they could not listen back to the call which was a lie. They also mentioned about me signing electronically which is a lie because I did not. The 3rd listened and twisted my words and said that even if the rep misrepresented what it did and came with that I agreed to it because they sent an email and because inside the box it had a note that said if wanting to return, which I did not read since I did not know I wanted to return until I tried it and disliked it after seeing everything I was told was a lie. The email has a spot to sign the agreement, which I NEVER did sign. The way this entire thing was sold was unethical and based on lies and fraud. I would like my money returned for both of these boxes so I can be done with this completely unethical, deceitful company. I could just refuse to pay my bills but I do not want to ruin my exceptional credit rating due to a horrible company that practices unethical tactics to rip off their customers. I would also like to note that I have been a customer since 1999 and this is how they treat customers of over 20+ years! read more

I just switched to Spectrum from Direct TV - HUGE MISTAKE! I'm kicking myself right now! I did this because my bill was getting way out of hand I was paying almost $220 a month for cable that's insane considering 4 years ago I was payin $80. So Spectrum says o we can bundle with internet and your bill will be $106 a month, we have on demand and you can record on all boxes. First bill will be $106. Okay cool that's a big difference! Well have had a horror story with them. The first guy came out and spent 4 hours trying to do TV's well he left leaving 5 flags in our front yard and said hed be back well 3 days later we had to call and all of our tvs were screwed up! They eventually fixed them but service still crappy and only one box records or you can pay extra for boxes which was not what the lady told me. O and to top it off my first bill was $330!!! Sales lady was deceitful and told me nothing about all the add ons to the first bill. Slimy sales tactics and awful service do not fall for there scam! I'm heading back to direct tv! read more

Spectrum is awful! I've never had so many issues with my bill, promotions, etc. I would not recommend Spectrum to anyone. They're very sneaky about discontinuing promotions and then telling you not to worry, the letters go out to everyone and to just disregard the notice. They have no record of any phone calls so they pretend that they don't know what was discussed and resolved within the phone call. read more

I ordered internet service 13 days ago and I still don't have any service. They are trying to charge me this month for doing absolutely nothing. read more

Stay away from TWC or its new parent company, Spectrum. They like to say we don't do contracts. Be wary. That is for their benefit, not yours. That means they can increase your rate any time they choose. And they often do. They raised mine two months ago by 30% and would not hear of dropping it. Go find another company. I found AT&T Uverse fiber. 43 dollars less per month and I do have a contract for two years. Their installers are highly professional. We discussed where all the equipment would go and how it would be wired. No problems. They put things where I wanted them, not where it was convenient for them....Run from Spectrum. read more

And now you can see the care that Time Warner shows to their customers! They just reply and don't even read my comment. When did I ever have frustrations with my equipment? Didn't I tell you that I don't want to hear about your facebook or twitter? Look at this review and respond to what you read. Don't copy and paste me a resolution. SO BAD. ALSO TAKE THE TIME TO SPELL MY DAMN NAME RIGHT! read more

Some the longest wait times of any customer service I've ever called. It's ridiculous!

SPECTRUM 1 NEWS- I moved to the Charlotte NC area 6 mos. ago and chose Spectrum as my TV provider. As a result my TV now automatically chooses Spectrum 1 News when the TV is turned on. I began to notice a distinct pattern with what topics this station focuses on as they choose news items ,topics, or individuals....At any given time as you watch this station they focus of just one minority ( African American) at almost the total exclusion of ANY other minority group. A typical day is coverage of a AA individual as well as a AA specific topic, sometimes more than once .....yet I do not see other minorities "showcased" . No Hispanic , no Asian, no Native American ...and this pattern continues for months on a daily basis......It is as if this station will showcase strictly AA related people or topics.......and as I write this in September 2021 I have seen no coverage at all as it pertains to Hispanic Heritage Month. If we are trying to be "inclusive" and seek "diversity" then how does a news station get away with such a distinct reverse bias? This is wrong and they have turned themselves into a Social Justice Warrior broadcaster. Watch for yourselves and see what I describe. read more

Spectrum is no longer a honest and loyal cable provider. They meddle with service and say that it is a outrage on the area when your neighbor tv internet is working just find.the will try to set up a way to get there money worth out of you like they doing me by saying we aren't paying in passed Bill's. They will meddle in your thru search history and share your business read more

Don't give these technicians the chance to damage anything on your property. Spectrum came to my house shortly after I moved in to disconnect previous owners service and busted a water line while digging. After weeks of arguing, they completely refused to reimburse for the $2400 repair. Spectrum is not to step foot on this property again as long as I own it. Terrible. read more

Never had a problem with on demand before but now it's unwatchable. Bummer to have broken and pixilated video and 20 min wait to talk to customer service. Clearly they have a tech problem but there's no way to know because they can't answer the phone. Time to drop cable? read more

SPECTRUM - Sub-par functionality. Worst Customer Experience I have Ever Encountered. This review is about Spectrum organiztion as a whole, not necessarily the Huntersville office. We re-established cable with Spectrum after having had service thru them, as Time Warner Cable, several years ago. ISSUE #1 We had service activated with multiple receivers in several rooms. We realized a few weeks later that we could not watch shows that were recorded on one set in another room. We called 3 separate times and, as you might imagine, were given 3 different answers on how to resolve the problem. Finally, we were told that Spectrum no longer offered this "whole house" service to 'new' customers. After speaking with several representatives, we were told they could install it for us since we had that functionality with them in the past. They set up a service call to remedy the service issue. When the technician came to our house... 1. He realized or system was never hooked up correctly to begin with, so we were not receiving all the services we had been paying for, and 2. He ultimately swapped out our equipment and had it functioning so that we could watch shows recorded in one room on a set in another room. We were only able to record on the "main" system in the family room but were now able to watch the recorded shows in another room. We still would not be able to set up recordings in each room as we had in the past with both TWC and Direct-TV. Nevertheless, the functionality was better than before. Sub-par as compared to Time Warner previously and to Spectrum's current competitors, but better than they had initially setup. ISSUE 2. We were willing to accept this, HOWEVER, 3 weeks after the technician had come out to our house to remedy the issue, we found we had lost all DVR functionality on our second set. We called customer service 3 different times and, as you might guess, were given 3 different answers as to how to resolve the issue of lost functionality. We finally got through to a supervisor who insisted that their system could not provide the ability to watch shows on a second set. We explained that this couldn't be accurate since we in fact had the service for close to a month when it disappeared without notice the evening before. He insisted that the service we had "was a fluke" even though their technician spent several hours at our house setting it up. The supervisor then said, "the fix" that the technician had made was only supposed to be 'temporary '. Again not only inaccurate, but a positively ludicrous statement. Why would they swap out equipment and spend close to 2 hours putting a system in place as a 'temporary fix'. At the end of it all, he told us that the only thing he could do was hook up a 2nd DVR, but we could only watch shows that were recorded in that room. Of course, we would have to pay for the "additional service". It was the most maddening discussion we have ever had with any vendor. In a nutshell, while it is true that signals are not lost during heavy rain storms as they can be with Direct TV, Spectrum's service is sub -par with respect to room-to-room functionality; the 'Search' function is much worse than we've experienced with other providers; and worst of all they have no desire whatsoever to satisfy their customer. They repeatedly mis-stated that they could not provide a functionality which had in fact been working until they abruptly and without warning stopped providing it. If I could rate them a Zero I would... read more

Chater/ spectrum is awful! I have been having problems for weeks. I scheduled two repair calls and no one showed up or called. I have spoken to nine people at charter a including two who claimed to be managers. each said they would check into it and call back,,,none did! I explained it was a wide spread proplem but they just plane do not care.....Time to change companies. The worst company I have ever dealt with and that is saying something! read more

I give zero stars. I have never ever had such terrible customer service in my life. They really dont have any respect for anyone. Many friends of mine told me that they cancel their service with Spectrum and got a contract with a different company because they prefer CONTRACT THAN TERRIBLE CUSTOMER SERVICE. It has been my worst experience in Customer service ever. I also had to call them day after day, spend hours on the phone, just to find out the next day that what ever they promised they didnt do and that there was not even notes in my account about the agreement. One CSR, after screeming on the phone and getting upset with me p, told that was being recorded the entire time. How can I be recorded if they dont have a message in the beginning of call that says I will be recorded? If they record you without your knowledge..... isnt it against the law? DO NOT WASTE YOUR TIME AND MONEY WITH SOECTRUM! TWC was so much better. read more

Im giving them 1 star so that I can write a review, but I wish I could give them zero!!!! I have been paying for cable for many years and NEVER have I come across a cable company that is so incompetent, rude and careless. I was told at one point that they were going to put me on a watch list because my cable kept going out. I called them to let them know that it continued to go out on a regular basis and they looked in their system and said that they realize it has been going out but it must be because I have old equipment. They didn't want to do anything to rectify the situation. I had to demand to speak to 2 different supervisors. Finally, someone came out and fixed it but didn't switch my old equipment out. It worked for awhile but not as good as it should for the price. I've never paid so much money in cable and received such bad service. The people you talk to over the phone don't seem to care at all about customer service. If you have to deal with them, please use the online chat. It is the fastest and easiest way to get anything done. This cable company needs to realize that customers matter. More and more people are getting rid of cable because of these issues. They want to charge you outrageous prices for bad service because there isn't a lot of competition. We work hard for our money and deserve respect and good service...try to do better! read more

The words said out of the mouth of the people sitting in the office are NOT the same as those spoken from the people on the phone. The sales person never mentioned anything that the monthly premium of $44.99 was a promotion price for 1 year. They just said that they would give us the same monthly price as before. But now, they told us that the promotion price is over, no longer available and now is $64.99. Call them and they did not provide any helps at all. I think that once a Utility company grows to a certain size through merger, one day the company will become monopoly in this area. We need to call the government to prevent this from happening ... read more

I had recently contacted Time Warner Cable to get service through them. The first question I asked was is my home even in your service area. (homes I have lived in in the past was not in their area) I spoke with two different reps and they both assured me they serviced my area. I proceed to pick a package and even pay for the 1st months. I received my confirmation number for payment and was told when the installer would be at my house. TWO days before the expected installer I get a call from Time Warner explaining to me that they did NOT service my area & also could NOT refund me MY money! THIS COMPANY IS A SCAM!!!!!! read more

Wowwww, I know that cable companies offer poor service no matter the provider, but usually it works for at least a week. My service was installed two days ago...yes, I said TWO days ago, and none of the On Demand channels work, nor do the movie channels. This is after being given a COD of $175, only to have the technician show up and demand $200. I ended up paying the $200, only to be told that my monthly bill was going to be $195 after being quoted over the phone when I opened the account the amount of $175. Usually cable companies wait a few months before bilking you out of your money, so I applaud TWC's ability to beat that. I can't believe I fell for the hype of them trying to repair their image and actually being a quality service for their customers. Unbelievable. read more

Worst customer service ever. I'm glad I cancelled my service! Our internet service was never reliable, they are completely incompetent when it comes to processing orders or correcting their own mistakes, and treat their customers so poorly. read more

This is for Spectrum in general, not this location. I had service installed the first week of August and within 10 days I'm getting notifications my bill is past due. I received a statement with the due date of 09/008/17 mind you. How am I past due? Customer Service says the new billing cycle has generated new bills so I'm now past due. Only a poorly run company does that to it's customers. Oh, they raised my price of service by 5.00 a month. That's why they don't have contracts. Poor company that doesn't care about it's customers read more

This business has the most horrible customer service. They have been billing us for months with erroneous charges. I have called them at least 6 times to fix the bills. Each time they made adjustments for charges we've never ordered, etc. yet each month the bills continue to have the same wrong charges and when I call them no one's made any notes in the system to say they've fixed the problem. No accountability with this business, and to make mattes worse, after all their billing errors, they have sent me a collection notice, Seriously? They're horrible, go somewhere else if you have an option. There should be an option to give out negative stars! read more

Let me start by saying I would rate this place zero stars if I could. My fiancé and I just moved here from Arizona at the end of June and we were told to chose Spectrum as our next provider. It is now July 26th and our cable is still not completely set up. We have had 3 different guys come out to our apartment to re-wire our cable and each time the person who was sent out was NOT qualified to do the re-wiring needed to put our tv in the living room. So 10 days later (today) we had an appointment scheduled for between 8-9 to finally get this done and after blocking out our mornings the people NEVER SHOWED UP! We called at 10:15 to find out what was going on and the person on the phone said our cable guy was running late and would be at our apartment within 10 minutes. Okay, no problem. Well 30 minutes go by so we call back to make sure he's not lost. A different person answered the phone and said, "sorry we aren't keeping you in the loop it will be at least another hour until someone can get out there". The part that is so frustrating about this is the fact we have to sit here and wait around until they get here. We have now wasted our morning and our afternoon and today was a busy day for us. HORRIBLE customer service and HORRIBLE communication. I'm so close to just saying FORGET CABLE because I am so disappointed with this company. How distasteful. read more

I switched from Spectrum about 6 months ago and was extremely relieved when I dropped off the equipment thinking I would never have to deal with them again (similar experiences as other reviewers). Not so fast - a few days ago they shipped equipment to my house, clearly they have the wrong address for the customer as my address was on the package but it's someone else's name. I reached out to them. 45 min+ wait time on the phone I was told so I went to the online chat. They told me it was MY responsibility to return the packages to a Spectrum store. I explained I live in a condo complex and I'm sure it's someone in the complex, that the number in the address they have is just wrong. They refused to reach out to the customer and I know they would have a phone number to reach them. I have just gone out of my way to bring their equipment back to them and am now waiting in a line with 12 people in front of me. Do not get Spectrum if you can help it! read more

One of the few customers with a positive experience. Both at this location to sign up with internet and also had tech Jason helped resolve our problem with our internet went down.. They even have Sunday appointments too. read more

The actual service is fine. But do not call customer services with anything. You will get a rep with a horrible accent who is hard to understand, and who also knows very little, just to be transferred eventually to someone who only wants to confuse you with confusing details about all their packages. Hard to remember all the details when you don't have them in print in front of you. Prices are different on their website than what they quote you over the phone. Deal with someone else read more

This company has the worst customer service I have ever experienced for several reasons. The are shady regarding providing information and rude beyond belief. It is disappointing that I have to deal with a business that is as frustrating as they are. I have been transferred from one department to the next and am currently still on hold. The last person I spoke with asked me to hold (which has been off and on for more than ten minutes) then transferred me without saying another word. Diego (apparently in payment processing, which again I have no idea why I was sent there) seems extremely frustrated (sighing, responding with umm yeah and continuing to inform me that he has no idea why I was sent to his department) with me for being transferred to him and for being asked to update my address since it is pulling up an old account. My previous service was no better, still I decided to give it another try. Big mistake. If I was not tied into this through my complex I certainly would not use this company. read more