Having read all the bad reviews, we were reluctant to go here to get a new iPhone, expecting the worst. Instead, we were very pleasantly surprised by the high-quality and professionalism of the service that we received. We worked with Nate, who commented that he was new to the office, and we cannot speak more highly of the job that he did and helping us purchase and set up a new phone. He was cheerful, positive, and extremely patient dealing with a couple of septuagenarian, technically incompetent people. While we were there, we also noticed the other customer service people seem to be pleasant and handling customers with ease and grace. I would dismiss some of the bad reviews, as apparently spectrum has paid attention and has either given additional training or upgraded the staff at this location. Thanks again, Nate - and welcome to Charlotte! read more

These guys are goons. They routinely increase the price, charge hidden fees, and barely provide the internet connection you pay for. Quality goes down while the price goes up. The worst part is we are stuck with them because there is no other option. No competition so they never have to improve. Whenever they upgrade their own service or do any maintenance to their infrastructure, they charge you additional. Our bill went from $60 to $100 in the span of a year, while quality plummeted. Internet goes out for a few hours every week, usually at night. Zero customer service and quality control leaves the entire town screwed. read more

Wi-Fi goes out at least five times a week ! Huntersville North Carolina.. and if you ask about it they're clueless read more

Finaly cut the cord with Spectrum. After a $20 price increase for internet from my October bill to my November bill, I have had enough of Spectrum's constant price increases. I called and explained the wife and I are on a fixed income and could not stand the constant price increases from Spectrum and could they find us a better rate. The woman came back and snidely told me the new rate of $90 a month was the best they could do, so I told her I would calling back soon to cancel my service with Spectrum. Went with Verizon broadband for $60 a month (with auto pay) and a 4 year price lock guarantee. As often as Spectrum raises prices, in 4 years I would have been paying $300+ a month for internet! When I called Spectrum to cancel of course I got the hard sales pitch trying to get me to stay and all of a sudden they find some discounts after the other day they had none to offer me. I told them the time for that had past and just to cancel my service yet the hard sales pitch to try and keep me as a customer, IE keep my money continued. I had to get rude to finally get them to cancel my service. Spectrum is without a doubt the worst internet provider I have ever been with. So, if you choose Spectrum for your internet service, expect constant price increases and constant service outages lasting 6-8 hours or longer each time. read more

I went to 2 other locations and there were soooo many customers (kind of frustrating that they don't give you an estimated wait time when you check in via their tablet to get your place in line...someone just calls u when your up next, which is weird and ultra low-tech. They ask you to enter your ph# when you check-in so the least they could do is give you a time estimate on how long you'll be waiting and then txt you when you're up next...so docked a couple of stars for that because at the two other locations there were at least 20 people just milling about waiting, so it was probably going to be hours before I would have been next up). This location, however only had one other person in front of me, and that person left, so I only had to wait about 15mins after checking in. I just had to swap out my modem because it just died after a recent power outage, and it was so quick n easy, I was almost suspicious, but I got my new modem and was out the door in less than 5mins after I was called up & chatted in via the app once I got it plugged in and was online in under 10mins. Hopefully I won't need to do anything w/Spectrum in-person again, but if I do, this will be the location I go to w/the short wait time and very friendly staff! read more

No sense of customer service , very passive aggressive attitude. Im unsure if it was because i came in before hour and half before closing but I did get a sense that I would not be helped out what so ever. read more

An average rating of 1.5 is too generous for this store. We've been long time customers of Spectrum and when I went into the their store on Reece Blvd. I couldn't even get a "thank you" after my transaction. Pretty sad read more

It must be embarrassing to work for spectrum. They are so despised due to their horrible customer service. Because they really don't care. They will take your money then since they are very big company so if you don't get your service or the agreement doesn't happen they will continue to bill you. Enter any agreement with this company extremely carefully do not buy anything other than what is absolutely needed and write everything down. Never let them upsell you or sell you some thing extra. In most cases, don't bother talking to a regular person who works there ask immediately for a supervisor. Be persistent. If you ever need to talk to someone, which you absolutely will plan on spending at least 45 minutes and be transferred to at least 2 other people who might be able to help you better but probably not There is DIRECTV and windstream in our area, so maybe consider those companies! read more

Spectrum cable has just altered the DVR menu overnight. So completely NOT customer friendly. Difficult to follow and incorrect info

Today 11/19/24 I called Spectrum because I received my first bill for a new address (internet bundled service) and they had set it up with the wrong spelling of my last name so obviously they never checked when I called about ending service at my last location and starting up new service. They just set up a new account even though I have been a customer for 40 years. I was on the phone for 39 minutes talking to several depts to change spelling of my last name. Ultimately I have to drive to a location a few exits away and "show them my ID". This is the worst experience I have had with Spectrum and cannot understand how I can "set up" an account without ID/over the phone but can't change my address when it wasn't my fault. So frustrating. 40 years with them and I have to drive somewhere and show my ID???? read more

Spectrum has a super star at its Huntersville location. Nicole Lee worked with us as we switched 3 different phones (3 different times)from Verizon to Spectrum. Not only is she a delightful person with a great sense of humor, but her technical ability is flawless. She has the patience of Job. Verizon made us jump through hoops to cancel. But she patiently and efficiently led us through each of their tedious steps. Thank you soooo much Nicole. read more

Set an appointment for 7pm, came early and they were already closed and wouldn't let me check in for my appointment. Doors were locked and the lights were on. Complete waste of time read more

The constant outages are ridiculous and the service is so expensive to begin with. I have no clue how they can get away with such subpar service. I've gone hours and days waiting for service to be restored and every time a new tech comes to solve a problem they always say the former tech that was here didn't do the right thing to fix it. I would have already cancelled but all my research tells me all of the cable options in the Mooresville area are bad. read more

Without exaggeration, one of the worst companies in the United States. Due to changing consumer trends, they need to raise their prices in order to keep shareholders happy, but customers should always be #1 priority. Otherwise, it's not sustainable. On that note, internet goes out 2-3x/day and on-demand rarely works. Once digital competitors simplify their offerings and there is a clear leader, cable dies. I have tried to talk to Spectrum about internet and on-demand, but it hasn't fixed anything. All they needed to do was stop, collaborate, and listen. read more

No outages, but the technical side doesn't have a clue. Twice I've had to call because of speeds far below what was promised. Turns out both times they activated the router in one place, but not another. The other issue is that the equipment they provide can't even cover an apartment. I had connections dropping and they suggested I get a Wi-Fi extender. The problem is that their router was such a piece of garbage the extender couldn't connect. To get a router that actually connected meant having to pay extra. I used my own router and haven't had any problems. Thanks for nothing spectrum. read more

Speaking for the store only. Quick and easy. Staff was helpful and answered all questions.

I cannot say enough about the Huntersville, NC location and I am so impressed with the staff and location. Today, I was delighted to have Ms. Nicole Lee assist me in transferring my bundled service from one home to another in Davidson, NC. She made the entire "event" painless. She really knows her stuff and was so efficient, productive and friendly. Ms. Lee even informed me that I could transfer my Verizon mobile phone account to Spectrum for half of what I am presently paying for the exact package and I even selected a new, high tech phone! I had no idea that this was even available and she saved me a lot of money. So impressed! I will continue to use Spectrum as my provider because of the quality, high tech service and professional staff. Ms. Nicole Lee is a great representative for Spectrum and is a real asset to the company. She loves her job and loves to help people. That is a rare find in present day. I work for a major corporation in Charlotte and she would be wonderful if she came to work for us!!!! But, I think she loves her job at Spectrum too much!!!!! Thank you again, Nicole and Spectrum for coming through for me. read more

Spectrum SUCKS! I never even received internet service but I quickly figured this out. The apartments next to me have Spectrum so I called about service and set up installation for a few days later on Thursday. A couple days before I was emailed to call so I did. I was then told that installation couldn't happen that day they have stuff so do with the poles/wire and it would be the following Thursday for installation. Skip to that date and the technician says they didn't run any wires the previous week but only made notes. He couldn't install until the wires were done so he had to schedule for Spectrum construction and said I could call them for a timeline. I called them immediately and was told it may be 5 more days before construction could come inspect. Then it could be up to 30 days before the work was complete and I may have to pay for some. This is ridiculous!!!!! I immediately canceled my order. I was told I'd get internet over a week ago. Who could wait 30 days for internet?! I could run a wire myself. Thanks but NO THANKS! I'll have another provider. read more

If I could give Spectrum a ZERO star rating, it wouldn't be low enough. Every time I go in their store, there is only one person actually working and she is moving at a glacial pace. Recently, I went in to turn in my equipment because I'm moving and the new place only offers AT&T. There was ONE guy in front of me, and the lady at the counter after taking 15 mins to help him, seemingly ignored that I was waiting while she walked around the desk then skipped my number. I vocalized that my number was skipped and she acted annoyed. Probably because she saw me holding all the equipment to be returned. It is always a bad experience here. Another lady came in to work while I was at the desk and sat there in her phone beside of my spectrum agent. At this point there was another person waiting to be taken care of in the lobby but they too were being ignored. Awful service. read more

BEWARE of SPECTRUM!!! They have CHANGED their policy and will no longer pro-rate monthly bill for changes, but will charge you the full month bill. They did this without notifying their customers & without putting any flyers in with the bill. Another Spectrum rip off!!! read more

Avoid. Avoid. Avoid. Turned in equipment on the 9th. Billing cycle was on the 10th. They accepted equipment on the 9th but logged it on the 10th and billed for another full month. Total scumbag way to do business. Avoid this company. Avoid. read more

Spectrum TV in the Mooresville area chooses to discriminate in certain areas! I live on a 3 block street! They ran service to the first 2 blocks and on the adjacent streets but denied service to the 3rd block! So the 25 houses they cut out were not worthy of service! We are totally surrounded by spectrum service we are told that we are not worthy of service! Discrimination is alive and well at SpectrumTV! I just checked this is the only block in this area that was denied service! Disgraceful! read more

Never really had a problem with Time Warner/Spectrum when we established service. We called to get connected, we paid the bill, and when we turned on the TV or computer it was all signals all the time. Yea! - except there was mostly nothing worth watching on the internet or cable. When we moved and had to disconnect it got a little more difficult: I was informed I would be billed until all the stuff was delivered to their office which wasn't really a big deal but they know when the equipment is disconnected and no matter how this goes I pay for at least one day I'm not watching the interweb (actually three.) Here's where it gets a little confusing: I was not informed about needing to get my modem reset before canceling because they won't do it after because my satisfaction isn't their problem when I'm no longer a customer. So, as long as I am a customer they'll be happy to disable my modem? And when I discontinue service they won't undo the thing they did that makes my modem useless... how is this not criminal damage to property?! or at least some sort of petty vandalism? I'm gonna feel a little stupid if I have to come back and upgrade my review because the new place is worse but them's the breaks. read more

I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on Sunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent's statement. She told me "that is our policy" as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word. I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied "yes, you may speak to a supervisor but he will tell you the same thing". After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn't waver as he read, "that is our policy" again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that "he will tell you the same thing", but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative. I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'! Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service. Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer. I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a pro-rated bill. read more

I have spectrum and it truly does not make any sense why there service is soooo shitty one minute they doing maintenance the next its an outage they get all this money from people and they service is very unreliable and prices are ridiculous for the service you get. read more

Plan your trips here accordingly. They are typically understaffed and usually have a lobby full of people waiting. There has to be a better way for people who don't take much time ie. Just dropping off equipment. Such a hassle to have to take a number and wait 45 min. to just drop off a cable box. read more

Reliability: Had issues every month on losing service. Increased my bill from 44.99 to 74.99 in internals over a 2-year period for the same exact service. The last straw was the terrible customer service. Huntersville NC store gives false information on when your service starts and ends. Had me bring in equipment to cancel service at the beginning of my service contract and then billed me for an entire billing cycle. Supervisor at billing said that they can't do nothing about what their employees say and that they don't do prorations on services, so I need to pay entire month. Worst customer-oriented company I have ever experienced. Don't do business with them. read more

Seriously, you have an outage right in the middle of the Clemson-Ohio State game? What kind of third word company are you running here? You deserve every one of those bad reviews. Double my box rent in less than three years and still can't keep the damn tv on. read more

People only write reviews when they are mad. I was in and out in 5 minutes to exchange a Modem. Short wait, great service from the young lady that assisted me. read more

Spectrum has been awful. My internet is down for hours every day. Do not use this service if you can avoid it.

Service has gotten absolutely horrendous since the buy-out of Time Warner, and my bill has nearly doubled. Constant outages and speeds nowhere near where I'm forced to pay for. As soon as a comparable unlimited usage service becomes available in my area, there won't be a second thought to leave for good. FYI, I had to use my mobile phones internet to post this while at home because of another outage. read more

This store specializes in customer DISSERVICE. Opens late, one employee, one very slow, uncooperative employee. Refuse to take equipment being turned in (which, per Spectrum, they are supposed to do) for exchange for a new box. Refused to do anything further until husband took the equipment he was holding to UPS himself, because "they have a UPS account, so they don't take it themselves, you have to go there." Well, it's Sunday, UPS is closed. He comes back, has to wait on line again. An hour later, he's still waiting on line. A second employee shows up, but takes 15 minutes to get out to start taking customers, at least 7 of them, who have all been waiting over an hour now. Meanwhile, I get on the phone, wait for a representative, tell them what's going on, arrange for new equipment to be shipped to us, arrange for boxes to be shipped to us to package up the old equipment, arrange for pick up of the old equipment, discuss the problems husband is having at the store (we've been texting), help phone agent write in a complaint about this horrible store, and tell husband he can walk out and not wait any longer, and he STILL hadn't been helped after well over an hour. HORRIBLE STORE, HORRIBLE CUSTOMER DISSERVICE, DON'T WASTE YOUR TIME GOING HERE!!! read more

Service cable/internet down for days even after escalating the issue. No service for 72 hours

First, let me  say I wish you could leave 0 stars. Its crime and misleading to even give Time Warner 1 star! I don't even see how Time Warner is even in business! The worst part is that TWC is the only ISP in my area!! FML! I will sing praises to the gods when Google Fiber runs TWC out of town! This is officially the crappiest ISP I've EVER had in my entire life! The sad part is that its not even the technicians fault. They can't fix a poorly deployed infrastructure! The speeds are so inconsistent and the signal is ridiculously unreliable. Please.. If you have a choice please Do Not Select TWC. Let me tell you how desperate I am.  I pay $50 a month for 20mb down and 2 up(are you kidding me! 2 up??). I'm willing to pay my cellar provider nearly $150 a month for a freaking wireless Hotspot! #thisisacrime #Googlehelpme #Iwanttopunchsomething read more

Spectrum cable has the annoying habit of running the REQUIRED WEEKLY TEST of the emergency broadcast system during the day. The loud blaring sound is on every channel except their Spectrum News channels. Why don't they run these tests at 2:00 am when few people are inconvenienced and annoyed? Perhaps they judge how well the test is going by the number of people who complain. How does Spectrum exempt their own news channel from the test? Spectrum is better than DirecTV, but not by much. I plan on dumping Spectrum and going with streaming services like Hulu and Netflix. read more

TIME WASTED CABLE ......Rubbish ... not that there is a perfect choice.... recently changed over to Time Warner after canceling about 10 years ago. started to have on again off again Internet service which was the main reason we changed as TWC were offering the fastest Internet speed on paper... not so great even when it did work ... anyhow ... had a service call booked and amazingly it started working... then am hour later off again ... was told it would be 4 days until they could send someone to fix. at this time in would be out of town again ... I asked if they could rush a fix. NO ... went to cancel and so sorry they were... took me 2 hours and about 4 different people to cancel... then having done that was called and offered that it could be fixed that day after all the calls and time wasted .... I'm out.... never again.. read more

Can't I give them 0 stars? I don't even want to begin to write all my issues with them but it was the last straw when I spoke to the regional supervisor (after 20 minutes of trying to be transferred to one) to receive yet again poor customer service. How can you be a supervisor and have an attitude with your customers? I'm looking for new internet/cancel service providers!! Anyone have any suggestions? Twc should seriously be put on the spot, maybe this should go to the news about how awful they are! I don't know how they still get customers. Excuse my unprofessionalism but after being on the phone for over 90 minutes this is all I have to say SCREW YOU AND I HATE YOU TWC!!!!!!! Seriously I hate you. read more

Just added TV to my internet and phone bundle. Big surprise when using the remote. It is not bluetooth like satellite provider I had for 4 years. This is a message to Spectrum Corporate: join the 21st century and provide bluetooth instead of old IR technology. With new remote you have to be right in front of the DVR and point the remote at it for most functions. I decided to try Spectrum because they claim to have made big improvements to Time Warner. HD picture quality not as good either. I am disappointed. Probably go back to satellite if no Bluetooth soon. read more

I've visited this location frequently. To replace cable boxes, get a new remote, etc. I have had nothing but exemplary service from their associates. They're always respectful, nice, extremely helpful and they get me in and out with absolutely NO problems. Can't beat that! read more

Mark F It seems Spectrum is playing a game here. They promise 200Mbps of download speed and yet every time I check my speed, it is around 3.2Mbps. Our family plays a lot of internet video games. We have not been able to play any video games recently because of this nonsense. Will a journalist please do an expose on this corrupt business practice? read more