Called ahead and found out that they don't make appointments for state inspections so I decided to just try my luck. Ended up leaving my car there and it was inspected the next morning with no issues. Was called about two recommendations and decided to get one of the completed along with the inspection. The tech JP was knowledgeable, friendly, and even offered some conversation. My overall experience was great, didn't have to wait long. Would definitely recommend to anyone. read more

My dad took his car in for an oil change. When he picked the car up, they told him his tire had a nail in it and that it was unable to be patched he would need the whole tire. Also told him that the tire was too small and would not pass future inspection. My dad declined the fix and took it to discount tire where he had just purchased the tires. When he got to discount tire they were unable to find a nail in the tire, and said the tires were standard for that car, and showed him online where this was in fact true. This is such a dishonest business, and the fact that it's average is only 1 star shows. read more

I took my car in for a state inspection on 5/5. I was 6th in line for inspections and never received a call about the car until I called the shop 8 hours after drop off, i don't know what's all involved in an inspection so I'm not really mad about that. I got a call back and was told my 3rd brake light is out and that i had an exhaust leak that was determined that i need to replace the manifold. I personally checked all the fluids and lights before i took it in because those are easy fixes and didn't want it to be an issue. When i got the inspection sheet there were some things marked as needing attention. For example my cabin and engine air filters needed replacing, they are brand new, windshield washer fluid level, you can open the cap and see the fluid cause i just tipped it off. And turns out that if you press the brakes the 3rd brake light comes on, surprising for sure. In all my time in VA I've never heard of someone failing a state inspection for an extremely minor exhaust leak either. And to recommend replacing the manifold versus tightening nuts or replacing a gasket seems awfully convenient since the part is extremely expensive since there's a catalytic converter built into it. This location is a joke don't waste your time coming here. No wonder they can't keep inspectors employed. The guy at the counter even said after tomorrow they won't have an inspector on staff since the current one is leaving. Attached is a photo of "inop" 3rd brake light. read more

Tire Choice Auto Service Centers - Turns out you just have to press the brake pedal for the 3rd brake light to come on...‍ - Tires Near Me - Virginia Beach, Virginia

I just left after picking up my car after failing inspection. It failed for a light that they said was out(and rear links). I told them that I had checked all the lights before dropping it off. I had the manager come outside to show me the burned-out light. He couldn't find one!!! This was a bulb they wanted to charge me over $80 to replace!! He couldn't show me the bad bulb and didn't say a word. He just turned around and walked back into the store. They also wanted to sell me $1500 in repairs. They are trying to scam me on a $88 light bulb, do they really think I would let them do any "repairs" on my car!!! NEVER GOING BACK!!!!!!!! read more

Tire Choice Auto Service Centers - $88.50 to replace a working bulb!!! - Tires Near Me - Virginia Beach, Virginia

Only one star because I cannot go any lower!!!! I took my car in for tires and told them the tire I wanted, The tire I wanted was cheaper than the tire they put on. The tire that is called for my car was a W speed rating and they put a V on. Not a big deal but the one they put on was a more expensive tire. They ended up putting the wrong tire on and I told the Jennifer it was the wrong cost but she gave me a bs line and said there were fees in on that line item which was a flat out lie because the fees she was referring to were in a different line item. She was very rude and pretty much said I was stuck with it. I called cooperate and without hesitation made things right. I will not ever visit that store again. read more

One word, slow! Made an appointment for my tire to be patched at 9:30am, I arrived early. My car didn't get moved until just before 10am I then sat there for a further 1.5hrs waiting for it to be patched up and ready to go. I purposely made an apt due to time constraints. Please don't allow customers to book apts if it makes no difference. If I'd known that I'd have called around other places to save time. read more

I took my vehicle in fir the first time for an oil change and to install wiper blades that I purchased. I paid $91 for mid grade oil. My son picked up my vehicle and he didn't notice I didn't have a new mileage sticker. The old one was still there, the tabs were left on the wiper blades and balled up mat paper left by the mechanic in my car. I called and spoke to the service representative and all she said was when can you come back. No apology for the inconvenience. Poor customer service read more

I was quoted one price over the phone and they were not honest about their labor cost and then when I arrive to pick up my car the price had nearly doubled I disputed the price and was given zero explanation as why the two prices did not match other than "Im not sure why he said that about the price" I'm not saying that they do bad work but they are not upfront about what it will cost you. Salty customer read more

I've been coming to this location for over a year and have never had anything negative to say, until now. I called on Tuesday morning to see if there were any available appointments for an oil change. I spoke with one of the managers (Alex ) and he told me that I could come in at 530pm. I got there at 5pm just to be told that I didn't have an appointment, he didn't save it & I couldn't be seen because they don't make appointments after 5pm. The manager on duty ( Nicholas ) apologized for the inconvenience and said he could make an appointment for Wednesday morning and for me to come in between 8 and 8:30am; so I did. I sat for an hour and my car hadn't moved. I asked Nick did he have an estimated time for how long my oil change would take, ONLY THEN did he inform me that they had a call out and there wasn't a mechanic there AT ALL and there was nobody to work on my car !! He apologized again for the inconvenience, offered me a discount and made another appointment for Friday at 5pm. I've now been sitting here for 3hrs ( I've been here since 4:17pm ) I was told there was one car ahead of me when I got here . When I asked Nick what was taking so long this time I was told that there were 4 other appointments ahead of me . The customer service is terrible and the communication is even worse ! I will never return back to this location read more

Came in around 9:00, busy told to come back around 1:00 and could be taken care of. Showed up at 1:00 told I needed to make an appointment for 2:30 and it would take 30 minutes. Waited the 1.5 hour til 2:30, finally got to it around 2:45 only to find the machine needed to do what I needed was dead. Will not make this mistake again. read more

They lied about doing work that they did not do; Jen the woman at the counter was horrible! She called and said my car was ready but my car had not moved from the spot I left it in which means they didn't look at it at all! Horrible I do not recommend this location! read more

Horrible, please don't go whatever you do. I paid 130 for an alignment and oil change and my car wobbles more now and the mechanic left the top cap off the oil and oil leaked all over my engine which could break my whole engine. Horrible service I tell no one to go. read more

I have been going here for years and always was treated nicely and honestly and never had a problem with the workmanship til the other day. I tried to bring my car in for inspection and the mechanic/state inspector was supposed to be there at 8 didn't show up til 10:30 after almost rear ending me in the parking lot went in a talked to desk and he told me it would be better if I came first thing the next am and he would take care of me because of the mechanic being late I said no problem but you will take care of me "simple inspection" he said I promise and since I have dealt with this gentleman from working there many years I knew he would I get there the next am and he wasn't there yet but another guy who couldn't even get off his ass to talk told me that I would have to leave it or wait 5 hrs I told him about what I was told the day before and he said well there was cars that already had the inspection but were approved for "other" repairs the all the bays were empty but the tire guys so I look and there is 2 other "techs" in the garage not working and I asked and nobody else can do repairs while the inspector does the cars needing inspections and he said no, so now they are paying for 2 guys to stand there with their fingers up their ass standing around and people who need inspections have to go elsewhere! After almost 30 yrs of going there this store has turned to SHIT !! read more

Worst experience ever with a mechanic shop. When I requested to be shown proof of the diagnostic results I was laughed at and told no one there was able to assist me. They were smug and rude the entire time. And all this to diagnose my car incorrectly and quote me a ridiculous price. I will never be going back again. The lack of customer service alone was frustrating. read more

Only one star because I can't go lower. Quoted one price then they say it's an exotic alignment and will cost $100 more. I say take it off the lift. The mechanic proceeds to flood the car. Incompetence. Then the "mechanic" asks if I want to try to start the car. I get it and low and behold the choke is on full. It's 95 degrees out why to you touch the choke? So I then get out of the car and go outside to have a cigarette. The manager comes out and asks the mechanic why my car is still on the lift and he responds with because he has the keys and points to me. Long story short I ended up pushing my car off the ramp into the parking lot until it would start. Not once did any of the so called mechanics offer any help. If this was the only place to hide from a serial killer I would die rather than go back read more

The quality of work that they do is good, and for the prices that they charge, it's do-able. Just make sure not to bring your car for a state inspection on a Wednesday because the state inspection guy has that day off. read more

EXTREMELY DISSATISFIED WITH THE SERVICE I "DID NOT" RECEIVE AT THE S. MILITARY HWY LOCATION. I dropped my car off for a state inspection at 11:30am on Saturday 3/18/17. Agreed to leave it overnight since they probably wouldn't be able to get to it that day. I was told that I would be one of the first customers in the morning. I called at 12:00 on Sunday 3/19/17 for a status. It still hadn't been done, but they were there until 5pm. I called back at 3:30 and it STILL hadn't been inspected. After a few minutes on the phone with Terrance with the "maybe" it will get done, I went and picked it up. NOW I know why this location only as 2 stars under the reviews. I will NEVER go back to that location, in fact, I believe Tread Quarters will no longer be a choice for me. Someone from corporate should really check out the service at this location. Something really should change. read more

They violated state law. In Virginia a car that is presented to be inspected must be inspected. They claim to be a Virginia state inspection station. We waited 1.5 hours to then be told they weren't going to inspect my car and then proceeded inspecting the car behind me in line. Do not go here. read more

Great Service. Husband was deployed within a week of moving to the area, I didn't know anyone nearby. Chris made sure I had a ride to pick up my car after having it towed to his place of business. He went above and beyond to make sure my car was ready in a timely fashion and with minimal stress on me. He was honest and helpful. I am always nervous dealing with mechanics but he made it easy and I never felt like I was being taken for a ride. read more

DANGER! Very bad business practices and the staff are mostly untrained mechanics. They couldn't verbalized how to resolve the issue. They worked on my truck rear breaks three times. One to replace them and 2 for improper adjustments. Twice my truck (Chevy Colorado) breaks went completely blank because bad adjustment. I've never written a negative review online but this one is absurdly dangerous and irresponsible. I guess I shouldn't complain much since they did give me a 5% discount for my troubles. :/ read more

total rip off ...beware...they are not to be trusted...had the absolute worst experience here. mechanic deliberately scratched all my brand new rims which were almost 400 a piece and tried to say that they didn't do it...but I ended up getting new rims 3 months later but wasn't worth the stress I dealt with . read more

Customers beware. I have so many bad things I could say about this place but I will keep it relatively short. I usually do all of my own maintenance on my vehicles but as luck would have it my inspections fall in the cold winter months and this place is close to my house. That being said this place will find any and every excuse to perform some kind of service on your vehicle to fail it on inspection. Last year they failed me for brake rotors that I then had to inform them only had 6,000 miles on them as well as the pads. They replied that it was a error in paperwork. On another one of my vehicles they failed it for a non- functional parking brake. Fair enough because I was aware of it so I allowed them to replace the shoes since it was about 25 degrees outside. They proceeded and somehow wound up opening my rear axle housing unnecessarily damaging some shims in the process. Needless to say this led to a rear differential service. 4000 miles later my rear differential cover is leaking so badly that I need to do it all over again. More importantly my parking brake shoes have not held since they did them and I am sure I will have to contend with that again this year for inspection. If you have repair work here look at the labor rate. You are better off going to the dealer in my opinion if you are looking to pay a premium. At least then you can get quality replacement parts and an actual warranty. Lastly their mailer coupons are a joke. After hidden fees and "shop costs" it makes a voucher pointless. This is the type of shop that makes people dread inspection time. read more

I brought my car here because one day my car didn't start and I had to jump it to get it to TQ. After they did a diagnostic they said I needed a new battery. I was relieved that it was only the battery thinking it wouldn't be too costly ( so I thought). The assistant manager says that it's going to be $90 Labor to out the battery in. Now I thought this was expensive so I called the dealership (Nissan) who quoted me labor included would be $135, I also called autozone who was the cheapest because they don't charge to install the battery and they quoted me $119 with a 2yr warranty on the battery ( which is longer than 18 month warranty tq offers). So I thought about just taking my car to the dealership but they told me they would charge me for the $100 something fee for looking at it if I didn't get the work done there. So it wouldn't be worth it cost wise to take my car somewhere else at this point. I asked the manager again " does it really cost $90 in labor to put my batter in?" He said yes and that labor is $117 per hr. They charged me $90 for labor and it took the technician no more than between 10-12 minutes literally. In total I was charged $235 for a new battery to be installed. The worst part about it is that it's my fault for assuming TQ was cheaper/ more reasonable than " the other guys and dealership" like they say they are. I Learned a very expensive lesson today; DO NOT TAKE YOUR CAR FOR SERVICE TO TREADQUARTERS!! I failed at doing my due dillegence in research thinking TQ was going to live up to their "value based" pricing and service. I hope those of you who see this make a better decision than I did. Go to the Dealership and get better pricing and a better value especially if it's for regular service and not tires. I am terribly disappointed and feel ripped off. I paid a lot more than competitors and dealership offers and got less. That will be the last time I bring my car to Treadquarters. read more

Really bad experience here. Brought the car in to get a wheel replaced and inspection. First off, they forgot to put the tire on the new wheel. Then they failed the inspection, in part because the car didn't have a catalytic converter. When I got home and lifted the car, guess what? Catalytic converter is right where it's supposed to be according to the diagram THAT THEY GAVE ME! Cost me time off work, money, and got absolutely nothing accomplished. Don't waste your time here read more

Great service!!! I am very particular about who touches my car. I got my headlights repaired and new tires. Store manager Terrence is very friendly and knowledgeable. I will be going back and my family will as well. read more