This place is a joke, we called them a week ago and the guy on the phone said he could work us in, well we get there and the guy at the front counter said there is no way. So here I am a week later sitting here waiting on my car which they said it could be 3 plus hours to get my tires rotated and balanced and one tire replaced that's under warranty. This is the worst place ever, very slow and I will not buy tires here again read more

I did not want to go to Tire Discounters. I did not want to go anywhere, as I did not want anything to be wrong with my car. Thinking the only thing wrong with my car was that the battery was dying, this was the closest place that I could get to after work and have them check the charge. One of the women working the desk was able to walk out with me to check the charge without having to make an appointment. Turns out my car was leaking gas. Problem. I had to leave it there overnight, which they were ok with, and they were going to be able to look at the next day. Come the next day, the could inspect it and saw that it was beyond their abilities to fix as the leak was really bad. They only charged me for the oil change that I requested they do, and nothing else (no extra labor charge for checking the leak). The woman that spoke to me on the phone, telling me it was really bad, was very patient with me as I reacted to the bad news, and was very friendly when I got back out there to wait for the tow truck to tow me down the road (as it was a danger to drive). Really really good customer service, and not just to me. I ended up being there for an hour while I waited for the tow truck, and they were really good with the other customers I witnessed them helping. The price of their oil change was a little more expensive than other places, but still a good place if you have basic work that needs to be done on your car. read more

Needed a simple patch for a small nail and tires balanced and rotated. Matt at the desk was kind and found a channel that my son wanted to watch. They got us in right away. Very satisfied with how we were treated and the cost and speed of service. Will return when we plan to put a full set on in a few months... We are happy to pay for customer service. Simple gestures like keeping a kid happy are worth so much more than folks realize. Makes a moms day much easier. read more

They did a really good job this time around. I had used them beforehand for an oil change, but the last time; they did not turn off the maintenance light. This most recent time around, they did turn off the maintenance light. Additionally, it was rather personable. They made me feel welcome, and like my time there was valued. They were real people, and didn't just treat me like a customer. I felt like I could joke with them and etc. It was nice. read more

These guys did everything they could to help me and my family out. Went above and beyond to find the part we needed. Helped ease out experience wauting because I had my two kids with me. All I can say is...wow!! read more

Just wanted to shout out to Tire Discounters on Preston Hwy- I had a few issues and did a review but they have since contacted me and worked with me to resolve the issues. Thanks read more

Had a great experience here Paul was the gentleman that helped me he know what he was talking about he even got me a way better deal than big o quoted me. Hands down the best tire buying experience that I've ever had. He even keep me up to date on the progress of my car. Defantly recommend tire discounters to anybody who it's I the market for new tires. And ask for Paul read more

I sent my daughter to your location to fix/repair her tire before driving 2 hours to her destination. She and her friend rolled the tire to the front of the store where all of the employees were standing around smoking...it was 4:40 pm, store closes at 5 pm...she was denied and told "we are closed"...took our business elsewhere...will NOT be back. I sincerely hope that none of these employees have daughters that will need assistance from a BUSINESS!! read more

Wife had to make appointment for tire balance only on 06-30-17. Ok she did for 10:00 am 07-03-17. Then at 11:30 am truck was still in parking lot while many other cars where being pushed thru. Needless to say we will not recommend or return. What's the sense in a appointment if it takes that long to work on it when appointment was made 3 days in advance. Statues update. Problem was taken care of . read more

My experience started with getting quotes for new tires. Tire Discounters had the best price so I decided to go with them. When I called I was informed that the rear tires for my car were on a nationwide 30 day back order. The person on the phone took all of my information to create an order to lock in the pricing. I called back ~5 weeks later to find out there was in order in the system and that the person taking my call would inquire and get back to me about the back order. No one ever called back, so a week later I decided to stop in and talk to them directly. They called around and said they could have the tires by mid-week. So now we are at 6 weeks, but they called the following Wednesday to setup an appointment now that the tires were in. I arrived 10 minutes prior to the 1pm appointment and sat in the waiting area. An hour and 15 minutes into the wait they asked if I had the key to the locking lug nut at which point I had to go out to the car to get it for them. The tech stated he looked through all of the interior compartments (glove box, center console, door storage etc.). While I appreciated his resourcefulness I thought it was strange that they would actually go looking through the car like that instead of just asking the owner first. Another hour and twenty minutes later they said they were done with the car so I paid, but had asked them to check the tread depth on the old front tires because I was going to keep them as spares for next summer if they were in good shape. The guy went to check on them and I went out to look at the tires on my car and put my bag in it, only to find out they didn't even put the new front tires on my car. I went back in and he apologized stating that the person that worked on my car was new and misread the paperwork. So another 45 minutes later they were really done. So all the while even with an appointment I watched numerous walk-in customers come and go while I waited for my car to be completed. Needing to get back to work after being gone for over three hours, I left. After looking at the car on Saturday (not my daily driver car) I found that they also scratched my rims up pretty badly as well. It looks like the impact wrench spun on the rim surface. I'm a reasonable person but come on - all you do is tires. Don't you take extra care to not damage customer vehicles while replacing them? You also took over three hours so it's not like you had to rush and cause damages. I will never go back to this company!! I also wrote them a direct complaint on their company website a week ago and there has been no response which indicates that they could care less about customer satisfaction or respecting customer property and time. read more

Past experiences had always been very good and I highly recommend. However in July 2016 I went to buy a set of Michelin tires for truck. It was a long drawn out ordeal getting credit for the warranty on the old set. After 3 hours the alignment and new tires were on. When I got to the house I noticed the wheel lock missing and they lost one of the valve stem covers and put a cheep plastic green plastic on one. Went back taken care of. 1 weeks later I checked the air pressure when the light came on. All under inflated. December 2016 dropped truck off for the scheduled rotate and balance I stated the steering wheel has been crooked since I got the new tired and tires were not balanced well. One wheel had 6 weights on it. They called " did a complete safety check" which I didn't ask for. I needed a new axle, struts, strut plates, brakes and my rotor could be cut in half without the repair. I told them just do what was asked I have a master mechanic that fixes my vehicles. When I picked it up they only balanced the tires did the alignment. But wanted to charge $90 for it. It had been 5 months and 6003 miles. The warranty is 6 months 6000 miles. I protested and the manager removed the charge. They forgot to rotate the tires. Made an emergency appointment with my mechanic. Guess what was needed? a shim was slightly out of place on the brake pad. NOTHING else wrong. read more

I took my car in yesterday 12/19/19 to have 4 new tires put on my Corolla. I left and everything was fine until I found myself at Speedway, at 7:00 PM, with a rear tire completely off the rim. I called Tire Discounters immediately. I expected them to just tell me to come back in the morning, but as I explained to this young man, I couldn't go anywhere! They offered to send a tow truck to pick up my car and bring it back to the shop to fix the issue. Since the tow was going to be over 40 minutes to get to me, two young men brought a floor jack and changed my tire out and put on my spare so I could drive back to the shop. Here it is 8 PM and I have 4 young men making sure my car is back on the road. I know all they wanted was to go home, but instead made sure this lady was safe and taken care of. I was quite honestly surprised in the best way possible at the level of service I received...even AFTER store hours. To say these young men went above and beyond would be an understatement. They are seriously my heroes. This is one happy customer who will keep coming back for that kind of service. read more

I had tires installed at this particular store on August 31, 2016. A stud was broken off during installation of my new tires. This was not a big deal to me but I had to return the following day to have it fixed because I had somewhere to be. I made an appointment and returned on Sept 1, 2016. I arrived on time for my appointment. The staff was very busy when I arrived. While waiting my turn, I observed the manager dealing with at least two difficult customers. I actually even felt kind of bad for him because of the unreasonable expectations the customers had. It was obvious that he was becoming frustrated. Finally after about 20 minutes, it was my turn. I waited for about 35 more minutes before I overheard the same manager talking about having to order a stud and nut for my repair. I waited for the counter to clear before I asked him if he had the part to fix my car and how long he thought it might be. At this point I was not even upset about having to wait, since I noticed how busy they were. I simply needed to pick my son up from school about an hour later. If it was going to take a while, I was going to reschedule. The manager was visibly irritated that I asked him if he had the part and if he knew when my car would be done. I can appreciate that he was having a bad day, but I did nothing to deserve him being rude to me. This is my first experience and possibly my last with this company. I am not the type to make a scene, but I am the type to take my business elsewhere if I am not treated with the minimum of respect. read more

i have had many, many experiences with this store and i just like to say that the reason i gave it a 5 star i always see that same gentleman working and answering phones like its jugleling 3 balls at once...which i can only begin to imagine... I will say they strive to do the most honest, best and reasonable work you rarely get around,if i have another issue on my vehicle, i will drive to bullit co. from scott co, indiana! maintain the wear and tear an god bless and way to go accurate automotive repair shop! read more

Very friendly their customer service made me feel at ease. I got two new tires. I checked online and prices are comparable to what you find elsewhere and online. Plus I always get free alignment and nitrogen refill. read more

I've purchased tires here in the past and everything went well, although the price I actually paid for the tires on 2 separate occasions was about 100 dollars more than what the guy told me over the phone. I recently went there to have my ac system evacuated and recharged. I was told and shown that there was a leak in a hose that needed to be fixed first. The guy at the counter charged me for the service (I bought tires at this time also) even though they didn't do a recharge due to the leak. So he writes on my receipt that they owe me one evac and recharge once I fix the leak and come back. I replaced the defective hose and went back to have the system recharged. After everything was supposedly done the guy at the counter gives me some paperwork and says I'm all set. I leave and am stoked because my ac is blowing freezing cold air. Unfortunately that lasted less than a day. I get home later that night and look at my receipt and on it they indicate that the ac had a leak (it was not in the new line because I checked) and they put dye in it. So I'm ticked for several reasons. One, why wasn't I informed of the leak? Two, why would they recharge a system with a leak in it? And three, if the system had a leak then a vacuum could not have been held on it as is the proper procedure when recharging an ac system (should be at least 30 minutes). If you need tires they aren't bad but you will pay more than what they tell you on the phone. Other than that, I'd stay away from this particular store. read more