Excellent mechanics who are very knowledgeable with foreign vehicles. Daniel is and excellent…read moremechanic and Dave (owner) is very accommodating

These guys are short tempered, don't speak English well, and don't communicate well. They will make…read moresure that you walk out of there with as big of a bill as possible. AVOID going here!

Shout out to Bub and Mr. Steve! Had my tire plugged in less than 5 minutes! Will be coming back for…read moreall my services!

These fellas always do me right. Quality service at a fair price, and if it's urgent they always…read morefind a way to get my car in quickly. Places like this don't seem to exist anymore, and we're lucky to have a competent auto service center that we can rely on.

Big O has been my go-to for quite some time…read more I just bought the Michelin Cross Climate 2 from Big O Tires. They are always happy to see you, go out of their way to get what you need and not upgrade you out of your wallet. My entire tire installation with free balancing took less than an hour. The tires are awesome. The people are awesome. I asked if I may need new brake pads. They could have told me I needed them. But, they were happy to report I still had plenty of life on my break pads. I've visited other tire shops who tend to push all kinds of things I know I don't need. Stop by Big O! They've never let me down.

Scheduled an appointment for a tire rotation at 5 pm, got a call from them saying I did not need an…read moreappointment. When I showed up they gave me a hassle for not being able to find my appointment that I scheduled. Tom took a look at my tires and said that he did not recommend doing a tire rotation because one of them was dry rotted, however he did not say it kindly. He went on to tell me that basically my tire would pop on the interstate and that I would die. Was not impressed with this sales pitch and did not appreciate the fear mongering. They closed in 30 minutes so it seemed like they just didn't want to do the work.

Fast courteous service at a good price. He was very professional and knowledgeable. I highly…read morerecommend him.

John is a life saver. He was able to come out and help us when nobody else could. He was kind,…read morecourteous and did everything he could to help us. His number is set in my phone for the next time I have car issues. I can't recommend him enough.

The only place I would take my cars for repairs. They have serviced our cars for more than 13…read moreyears. They frequently recommend NOT to make repairs that would not make sense or that can be safely deferred. I would not take my cars anywhere else.

This is my first time using this business. It was recommended by another auto repair shop who was…read moreunable to fix our car. They didn't have the available means and thought it would need to go to a dealership for repairs. The dealership (we tried four) couldn't get us in for weeks. SMI was able to accommodate us within a few days. The workers here were very quick, professional, and didn't try to get us to spend unnecessary money. Prices seemed extremely reasonable. They have great communication. They have earned our future business, and I look forward to working with them again (although hopefully not soon).

Five stars in 2019 and five stars more than six years later!…read more I called ImportDoktor after trying to get my tires balanced and rotated at Costco. They noticed that my back tire was wobbly (not the official phrasing but the gist) -- something they could not repair and that I should not drive on. I called a mechanic close to Costco, who kind of shrugged me off because they couldn't get me in that day. I then called ImportDoktor (should have been my first call!). They also didn't have availability but told me how they could tow it to their shop for $125 and get on it in the morning. They were so friendly and helpful that I went with them. From there, they were great about communicating with me, sending me quotes via text. They were able to finish it the next day and left my car ready for me to pick up. As much of a headache as this experience was, ImportDoktor made it as smooth as it could be. Now my car doesn't make the same worrisome noises that it was before. This is such a trustworthy spot to take your cars. Great customer service and repairs all the way around!

Absolute disregard for customers as far as I am concerned. I am mechanic but do not perform…read moreelectronic work or programming. I bring my Audi to this shop for a simple ECU program job 4-6 hours. No other issues with vehicle. Kid says he can do it. 5 months later after physically signing approving 6-9 hours (generous) during which they tried sale my batteries starters that weren't needed. I received my Audi back and a bill for I think 18 hours $1800 dollars folks. Kid showed me 12amp fuse as his issue. Stay away This isn't the place it was 20 years ago, pay attention the reviews and dates.

Billy has always been very conscientious in my repairs. I am thoroughly pleased with him. And would…read morebe happy to recommend him to other people. He is very busy individual, so please be patient. It's worth the wait.

Had some issues on my car and I was able to bring it in and have it fixed with no issue. Service…read morewas quick and showed professionalism, will keep this shop in mind in the future and recommend to friends and family.

Prompt service and no hassles. I had a pretty good idea what was going on, and the repair was in…read morethe range I expected it to be.

A good shop, good group of people there. How mechanics shop used to be but they brought it to…read moremodernity. You need something fixed, they'll fix it or let you know where to go, they're not gonna bend you over about the price either

Took my car here for the first time recently and the guys were so nice. I was able to drop my car…read moreoff and it was ready within a couple of hours. They charged me less than I thought and there were even additional issues. I would definitely go here again and recommend to anyone!

I have been taking my vehicles to Jim Hendrix Auto for close to four years now. My first visit to…read moreHendrix was after polling some friends to ask where they took their vehicles. Several of them said Hendrix Automotive, so I went. My car at the time, a Subaru Outback, was stalling out on me sporadically while idling at red lights. (It was an automatic transmission, and so not stalling because of a manual trans clutch.) Donnie at Hendrix took 45 minutes to explain to me what was going on with my car. I understood exactly what my options were at the end of that conversation. This was the first time they'd ever seen me in their shop. I was beyond impressed that they spent that kind of time on a person that they'd never, ever seen before. Needless to say, I've been going back ever since. They are honest, take time to explain things and they know what they're doing at Hendrix Automotive. Those are three of my highest priorities in a mechanic.

Usually get my oil changes here and satisfied by the friendly service, and they recommend things…read morebut no hard upsells. Drove in there one day, as I had a branch stuck under my car making horrible racket and they gladly took it out : ) OH! and they are good at checking important things like headlights, turn signals, brake lights, etc Recommend these guys!

Good day, This is…read morethe second time that I visited Valvoline, and was nothing short of perfect. I stopped by after work during there peek hours, and even with that mentioned everything went smooth. Everyone knew what they were talking about, seemed like a great atmosphere to work in, and offered a broad variety of services for a reasonable price. Leaving Good Year that was in Saint Mathews because they closed there location, and coming back to this location was a really wise choice. Simply because it is about the customer service, and getting everything out of the experience.