Time to renew those plates don'cha know?! Walked in, no…read morewaiting for a ticket to be seen. Got my ticket & called up to window 13. Knew it was a good day then! *fav number & all. The young lady was just returning from lunch. Again, good timing. Everyone is happy with a full belly. Handed her my paperwork & asked if I could get a placard to have when I ride with others. She stated my "plates" were coming up as temporary. (Which is not possible, they do not issue PLATES as temporary, only the red placard.) I showed her my proof that my disability is permanent. She gave me my sticker. I went to my car, pulled out the paperwork from last year, & lo & behold I had renewed 8n thr exaxt date a year before. Too funny. Well, it also had my orthopedic surgeon's medical information on my permanent disability. I marched right back in; again no waiting. I was merely informed to go see the same lady. I did. The guy she was assisting Was having issues with his handicapped plates as well. About 30 minutes after I sat down, she was ready for me. She called her supervisor over, showed my permanent paperwork. He disappeared with my paperwork. She vanished, then came back with a blue placard for me, & apologized for the error. I told her no harm, no foul. It happens. Absolutely excellent customer service at this location, & that's why I only go to this location. The young lady that worked at window #13 on the afternoon of 11 June 2021 is a fantastic employee. She never huffed, rolled her eyes, or became frustrated. She handled everything the incorrect system handed her with ease & grace. Great location.

I pre-ordered custom license plates for my vehicle several months ago. About 3 months ago, I…read morereceived an email saying it is being made and sent to the Bexar County office in approximately 3 weeks, and that I will receive notification via phone, once it is ready for pick up. 2 months go by and I haven't received an email or a phone call, so I try to call the number in the email. I understand we are in a pandemic, and expected longer phone times. However, they just don't answer the phone, period! I finally had time to just go to the office today, assuming the plates have arrived, to attempt to pick it up. On arrival, there are two lines, one for vehicle purposes, and one for property tax purposes. The separate lines all were marked for parties to stand 6 feet apart and the front attendant would let a few people go from the vehicle line and then a few people go from the property line. I'm assuming that once you got inside, one side of the building was for vehicles and one was for property, so alternating who go to go inside didn't really matter. I was directed to go towards the right side, so I assume property was on the left side. Once inside, you get asked if you have any Covid symptoms and your temperature gets taken. Although the waiting area looked full, everyone was properly spaced and didn't take too long to get called. Luckily, my plates were there and didn't take too long to pay the difference in registration dates and get out of there.

Been here twice now... the hellhole they call the dept of.public safety/drivers license branch…read morenearest here is like waiting in line for a ride, in peak season, an eternity, at six flags to either be rejected from the muggy place to find out you will have to. A. Sell your soul B. Sacrifice to the Dentist God. C. Wait some more to be told you need to wait some more after filling out forms in an overcrowded third world dentist office. Well the dmv in Leon Valley was more like a cross between airport and dentist office. All that to say, you'll pay more... but time is money. I lost my title and was still able to.register off the receipts and records! Thank you! Both times I had inadequate information for the regular dmv and they fixed my ills very nicely and efficient. No waiting on stickers or plates either! They are on commission, so you review info and your done. Even when crowded I didn't wait more than 15-20minutes, 3/4 episode of a white collar. 5 stars because both occasions the staff made me feel good, friendly and professional. AND free filtered cold water! Take That hellhole! Btw cash or debit only... 2.50 fee for debit transactions

The process for getting the title transferred and picking up plates was simple. Until it wasn't…read more They said everything was fine, sent my husband back to work, went to hand me the plates, then decided they had the wrong plates and I have to wait an hour to 90 minutes for them to go pick up plates. I asked FIVE DIFFERENT TIMES if there was anywhere for my kids to sit bc they were with me-remember they sent my husband back to work 30 minutes prior bc "everything is fine, we're just getting the plates ready". The ladies said no five different times and then copt an attitude and smarted off tha I was causing a problem and that I was teams yes no yes no. I NEVER answered so there was no yes-no at all. I asked if I could have the old plates so I could go to the county tax office and get the plates. No. Can I drive without getting arrested to get them without the plates. No. Can I sit inside. No. Then she starts lying to my face and saying she never told me no when she just did 5 times. She cost the dealer a sale because she was being aggressive, argumentative, and pushy. I DESPISE being rushed through a process to hide someone else's incompetencies and that is 100% what was being done all around. I would absolutely never recommend this location for any title and registration needs at any point in the future. Just go to the county. You'll still wait, and you'll probably still have bored salty employees but at least you'll leave with your paperwork and title and plates.

Great experience. I was selling my truck and needed to transfer the title. I did not want to go…read moredowntown to a government office, fighting the traffic and parking. I've driven past this place many times and didn't even know it was there. We showed up with the buyer and after a short wait were helped by a very kind lady who guided us through the process. Pretty painless.

The folks working in this operation are always helpful and willing to provide guidance…read more They took care of what I needed promptly.

Great place !!! I have to come here often and it's always professional and fast service! Priscilla…read moreis the best!!

Wow! I'm blown away!!! In and out in less than 5 minutes! Super easy and super fast!…read more Thank you Mr. Joe Flores !

Leroy provided exceptional service. Knowledgeable and courteous. Very efficient and thorough…read more Thank you sir!

The most Unpleasant person I have EVER had to work with…read more So, my husband paid for our sticker back in Oct 6th. Fast-forward to today Dec 17th. We were refinancing our car with our bank & they needed to upload our Registration. The bank said the registration belong to a different car. We realize when my husband went to register our vehicle, he gave them his ID and insurance, what they had on their screen was two vehicles one are current the other one in old vehicle we don't use. Without verifying which we didn't know they had access to both of them, they just gave the registration to one of the vehicles which was the older one. We realize it was a mistake so we went to the San Antonio Auto title, to get it resolved. Immediately when we walked in Sonia here in the picture, was extremely rude already. We sat down told her what happened. She wouldn't even look at us. She kept fidgeting with her paperwork and other things that she was doing. My husband explained and she asked for proof he gave her the phone and she wouldn't even look at the phone for a good minute because she was still figuring with all her other paperwork. She said real snooty well whatever insurance you gave her is the one that she used and I only have one insurance for one vehicle. You can see her bag of skinny pop corn, she kept eating while talking to us smacking her lips. Chewing with her mouth open and talking to us with her mouth full. At one time she licked her fingers and was touching all her paperwork which we didn't even want to give her our phone again but we had to show her proof. I did record her being extremely rude to us. And finally we got up to ask for help from the other lady across the room. When Sonia and my husband were going back and forth and she didn't want to talk to him anymore, she looked at me to now talk to me. Before that she wouldn't even look at me and wouldn't even acknowledge me when I was talking to her. When I immediately saw how Richie was, I asked her if she was in the bad mood. She said with a rude tone "No, not at all" And I said well we're just trying to talk to you and you're being extremely rude. She wouldn't look at me wouldn't acknowledge me. We asked for manager she yelled that she is the manager. We asked for a manager above her, corporate. She said there is no corporate. But the other lady that we were talking to who helped us, said she didn't know the corporate number. But they wouldn't even give us anybody above Sonia, I even asked for the owner of the company and they wouldn't give me any information. The girl that we were talking to did admit that the other girl Selma did make an error and they still wouldn't fix it. So we had to pay double.

This was really easy and convenient. It was a drive thru and quick to get my car registered…read more Priscilla was friendly and efficient. I will definitely use this spot again in the future!

Place says it opens at 8am. I got there at 9am and no one was in the building. We waited an entire…read morehour and still had no employee available, very frustrating.

Been doing business here for more than 5 years ever since Josie was here! All the time great people…read morealways willing to help and teach you to do proper business. Joe F has helping me so much they deserve more pay! haha thanks to the people at SA Auto Title!!! I hear people complaining. Guys just get your proper info your insurance and inspection that's all you need. No need to be rude. One reason they are always packed is because small dealers love to do to transactions here is convenient and always great work.

I'm not one for posting a negative comment all the time. But what makes me upset is that Mr Robert…read moreRico told me after I paid for my plates and tittle that it would be in either Monday or Tuesday. When I called Monday he stated he would text me and he didn't. I feel that is poor service. Also I have been trying to get a hold of him all morning and he isn't answering. I feel this is the most disrespectful thing. If the plate and tittle didn't come in, at least be an honest man and tell me. Bad service Sir

My initial call yesterday was productive. Had my phone ready for the call appointment today but it…read morewent straight to voicemail. I called back immediately but she didn't leave her extension. I was on hold for 17 minutes. She tried calling back and I tried to take the call but it was hung up. I stayed on hold for another 14 minutes and thought I'd try a different extension and now I've been on hold over 50 minutes. It told me it would only be. 15 minute wait time because one was ahead of me. I pd $38 dollars yesterday for this call.

We just moved to Texas a few months ago so we needed to do a new vehicle registration. The service…read morewas friendly, quick, and hassle-free. The experience was much nicer than going to the DMV and waiting in long lines with a bunch of people around.