I wish every auto shop would use such a detailed report of the vehicle as they do here at Total…read moreTrue Automotive. I regularly take my vehicle in for oil changes and maintenance but have never received or been told all the things listed in this Total True Automotive Report that need to be repaired. I called to schedule service and was able to go in the next day. Leo was welcoming, courteous, and attentive. The oil change, tire rotation and alignment, and a thorough inspection were done in a timely manner. I used a discount code I got in the mail, but they also offer AAA and military discounts. If you don't have the money for repairs you can also pay with Affirm and if approved you would make monthly payments. This is a great option for someone on a tight budget. The one thing I did not like is that I know the AC needs repairs, but they would have to do a diagnostic before any repairs which will cost you almost $200 alone.

I've had some repairs done there and the service, parts used, price and turn around time was top…read morenotch. Always a friendly accommodating atmosphere.

They ripped me off. I'm out of 7000 dollars. And after they worked on my car. I had to take it to…read morethe Toyota dealership. They never got back to me about my car. And they drove all the gas out of my car. These guys are crooks. You can't trust them. Please go somewhere else

Very Well at Giving me updates on my vehicle, turned in my vehicle on time like they said!! Workers…read moreare super nice and respectful and great and explaining exactly what they did to my vehicle Highly Recommend and definitely will be back! Thanks guys!

I hate to leave bad reviews but the friendly faces and so sorry other shops have treated you wrong…read moresong and dance that was followed up with the highway robbery pricing just blew me away. I was in shock, and I think people need to beware and do your research before taking your car somewhere. I'm new to Texas and have been looking for my go to mechanic and this place is not it. I took my 2008 Nissan to Victory Lane Automotive on June 19th for a diagnostic. After a previous experience at another shop that left me doubtful about their recommendations, I sought a second opinion. Unfortunately, I will not be returning to Victory Lane Automotive. The first issue was the diagnostic fee. They advertise it as $85, but my final bill was $95.69 due to undisclosed shop supply charges. Transparency matters, and it's frustrating to find out about these additional costs only when paying. Just be honest and tell me upfront that the diagnostic will cost $96 rather than sneak in extra costs when the service has been completed and I have no choice but to pay at that point. During the diagnostic, they confirmed several of my concerns but also identified numerous other issues. Initially, they quoted me around $2,600 ober the phone for the repairs, but when I reviewed the invoice I noticed one of the things we talked about was missing. So i emailed asking why the additional job wasn't one the estimate. The following Monday, I discovered an additional $3,500 had been added without explanation. How does a quote go from $2,600 to nearly $6,000? So I called hoping there had been a typo and that worst case scenario the $3,500 was the new out the door price. But nope it was in addition too. Additionally, for rear shocks and struts, I received the quote of $3,500 from Victory Lane Automotive for parts and labor, while the original shop quoted me just $783 for the same service. And I received another quite for $655 from another shop with good reviews. Victory Lane Automotive justified their high prices by offering a lifetime warranty and said the parts were factory parts but could lower the price with the option for aftermarket parts. However, considering the age of my vehicle, a lifetime warranty holds little value. Even with a potential discount for aftermarketparts, the labor charges were still exorbitant--$2,500 is outrageous for labor alone. To put it in perspective, I've never encountered such high prices, even in California. Even my Ford dealership back home didn't charge as much. While I understand that costs have risen and businesses need to set their prices, the difference--up to five times the cost of other shops--is unacceptable and in my opinion should be criminal. This behavior, which I can only describe as price gouging, is disheartening, especially given the current economic climate where many people are struggling to make ends meet. As an independent shop, I recognize they can set their own rates, but this level of exploitation is concerning. This is more than a little inflation, its price gouging and taking advantage of people in a time of need at its finest. If this is what they charge to work on an old 2008 Nissan I can only imagine what they'd charge to work on a newer, electric or foreign car. I mean even the new battery they recommended was going to cost $375 with $65 of that being the labor charges for the 10 minutes it takes to put one in. In summary, I do not recommend Victory Lane Automotive. While the shop is clean and the staff friendly, the excessively high prices overshadow any positive aspects of my visit. Shop around for sure.

In my opinion ,Victory Lane Automotive is the best shop in the Universal City area. After a really…read morebad experience with a another local shop I took my pickup to them and after a couple of hrs they called me and told me exactly what the problem was and exactly what it would cost to repair the truck. After I picked up I could tell that they went well beyond what they charged me for and everything worked great! They have my business from now on. Gary Boggs

For my 1st experience in San Antonio I think Premier1 Auto did a more than satisfactory job…read more Communication could have been a little better. There was a minor hiccup that was fixed with no argument. Overall my experience was pretty good and at this time I would use them to service my vehicle again. Thanks

This place is awesome. Quality and honest. I won't be going anywhere else for my automotive needs.read more

Took in my 2017 Chevy Cruze with an engine light issue, they advised me to bring it in the early…read moremorning, so I did. Before they started any work on my car, they promptly advised me of the issues they diagnosed to be the cause and a few other underlying issues that may come to be. Bryan and the crew provided details on the matter, and kindly inquired on how I wished to proceed based on the quote given and how much it would cost to fix the issue. While I felt it was overpriced on the initial quote, we were able to work on a feasible pricing for the main issue I came in for, and eliminated the other potential issues down the road with the intent to fix those at another time. Pros: The car was ready within a few hours, well before closing and I was able to pick it up, same day. A month later, my car is running as it should. Thank you Thousand Oaks Automotive!

Took my truck in and they did a detailed diagnosis on it, and let me know what it would take to get…read moreit fixed. Also, with it being an older vehicle gave me some things to consider for a later date to keep it running well and on the road.

Unfortunately, I cannot rate this lower than 1 star. Had absolutely one of the worst experiences…read morewith J.E. The car was dropped off with the rear window still attached. When I went to the shop, I noticed that the rear window was torn up. I pointed this issue out to the staff members. These people tried to gaslight me and said that I "dropped off the car as is." Not to mention they added unnecessary charges such as a new starter because one of their techs burnt out the starter. They also made me pay for a new flywheel, which was not needed because they did not service the rear main seal. The car was never the same since then. For the time the car was serviced from them, the car has only moved about 50 miles.

I needed a new engine for my 2010 Camry and was referred to JE. From day one they came across as…read morehonest and caring. They explained to me what was going wrong with my engine and actually gave me a choice to repair or replace and provided the pros and cons of each. I opted for repair. They kept me up to speed on the entire process. They even went out of their way to get me a car fax saying my engine had be replaced. Thank you to all at Japanese Engine

behzad is not honest. it cost me 200 dollars to tow my vehicle that he guaranteed he could fix …read more When it got there he called me and said he could not do anything because all the parts to the engine were not there. He knew all I wanted was to put in a new engine but he would not listen to me. then he called back 20 minutes later and said he had a buyer for the car which the offer was way below market.

Brought my truck here for an easy sensor replacement. They took forever to fix it after having to…read morecall 5 times. When I got my key back it was completely destroyed. They refused to take responsibility for it and told me that I brought it in that way and told me to leave. Now I'm out the money for repair AND my $300 key. Thanks for nothing.

I have gone to Seymour's for 20+ years anytime I had a vehicle issue. Never went back to them with…read morethe same issue. They always took great care of me. Luckily I have been fortunate with no issues but we had a diagnosis for a large job on another vehicle that I wanted a second opinion on because I had a gut feeling. Lo and behold. Seymour's found the root of the cause and fix that which ended up saving me a ton of money. I will forever be grateful to them and will always lean on them when I am in need for vehicle help. Seymour's rocks. My mechanic shop is better than yours!!!

Left my Porsche there. He said he could fix it. Boy did they mess it up! I would give them a minus…read moreten!!!!