I brought my unused Urban Sanctuary bag (it was from several years ago) to this store on 5/4/26…read morebecause the material is cracking and falling apart, even though it has never been used and is still in the original packaging. The staff told me that since it is over a year old, it doesn't fall under quality assurance. I explained that I didn't even need the bag back; I just wanted them to send it to Quality Control to investigate why the material is failing so badly. One employee tried to help, but another lady (wearing a short green Define jacket and white shorts) was incredibly unprofessional. She gave me misleading information--first claiming she was the assistant manager, then saying she wasn't--and refused to give me her name. She told me to contact the regional manager, but the phone number she provided does not work. When I called the store back to clarify, she told me a manager would contact me. When I asked if I could follow up if I didn't hear back in 3 days, she simply said "no" and hung up on me. I called back and a gentleman answered the phone, said :"She told us nobody should take your phone call, I can only talk to you for 30 seconds. "Extremely disappointed in the low-quality materials and the dismissive service.

I have stopped in to this store a few times, and it is my favorite (and my friends, too, who drive…read morein from Santa Cruz) Lululemon store. First, they always seem to have enough employees, and I have never encountered a long wait for the cashier, dressing room, etc. Also, they are well stocked with colors (though not always sizes--somehow they seem to end up with a lot of really small sizes in this store and few size 6 or 8). Only minus: parking can be a problem.

Everything I purchased was excellent quality. I love how the catalog and the website coordinated…read moreoutfits down to the jewelry. The customer's reviews of clothing have been accurate. All very helpful when ordering online e.

The store staff was extremely polite and courteous. The…read moreselection at the store is limited probably due to the size and location of the store and also the client type? I didn't see any dresses. I didn't see any clearance or on sale items or if I did they were very limited. When I tried to purchase earrings using a coupon, the staff was pretty shocked to see the price after the discount. I don't want to feel guilty for uisng a coupon they send us. I should feel happy instead.

Really good service at this cozy little shop. I went in looking for a pair of Australian…read moreWoollamoloos because my sweetie really liked the pair he bought there. They were out of my size but they ordered in a pair from another location and called me just a couple of days later to let me know they were in. Fred was super helpful on my first visit, and when I went back Claudia checked out the fit (perfect) and showed me two different ways to secure the elastic laces. The vibe in the store is cheerful and the selection is good. Prices are pretty standard for the brands (Merrell, Birkenstock, Mephisto, Kizik etc), no big Los Gatos markup. They had some sale items but none that spoke to me. Also picked up a cute leather coin purse on sale for ten bucks at the counter, so that was a good outing. Would definitely recommend.

IMHO I was pretty…read moresure I had a $20 loyalty reward burning a hole in my wallet but didn't remember when it expired, so the first thing I did when I entered the store was to ask Claudia! She looked up my information and confirmed that my $20 reward was still available, but it expired in two days! "I'm shopping!" as I headed straight to their sale section! I knew exactly what I was looking for, my favorite Vionic sandals! I grabbed a pair in my size and tried them on. Left sandal felt great, right sandal tight around the top strap. It was uncomfortable enough that I asked Claudia if I could order another pair online. She checked to make sure they were available and they were! Claudia made sure to stack the discounts for me! My Vionics were already $30 off on sale, minus a 15% catalog coupon, and lastly my $20 reward coupon, plus free shipping (when ordered in-store), made for a great deal for me! Thank you, Claudia! Footwear Etc. is my go-to store for comfortable and stylish shoes! Their customer service is unmatchable, genuine and impeccable. As we left the store, we noticed a big box of collected used sneakers for "Sneaker Impact", which "provides recycled footwear in developing nations while supporting entrepreneurship, improving quality of life, creating lasting economic impact and reducing waste in landfills." So, if you've got some old sneakers you want to get rid of, head down to Footwear Etc. in Los Gatos and support Sneaker Impact! By the way, my ordered Vionics arrived at my doorstep the very next day!

Cute, local boutique in Los Gatos!…read more I came here during their Christmas party event to finish my holiday shopping. There were drinks, charcuterie board, cakes, as well as a complimentary brow waxing bar. I loved that 10% of the purchases during the event went towards the Bill Wilson Center. The owner knows how to throw a party AND give back to the community. So awesome! I like that Boutique La Lune carries a variety of items in a wide price range ($5- $189 etc) so there's something for everyone's budget. A few items that caught my eye were some necklaces and a cotton/alpaca knitted tank top. I'd stop by again to get gifts for my family/friends!

Boutique La Lune is a store you NEED to come and enjoy. They always update their windows and their…read moreclothings are so trendy and on point. The owner has become a friend just because she is so amazing and warming every time I walk inside. Such a fabulous Boutique

I wish this ML store was a tad bigger and had more of the selection offered online/shown in the…read morecatalogue, but returns are very easy to make here and the staff are all friendly and helpful :) I also really appreciated how they organized a clothing drive during the recent fires in Southern California earlier this year. We brought some clothes there and I thought it was awesome that they were doing something to help out. Thanks, Marine Layer!

I really like Marine Layer! It's a San Francisco-based clothing store for both men and women. I…read moreappreciate the quality and breathability of their clothes, and the styles are quite nice too. While pricing can be subjective, I am willing to pay for quality. Their focus is on comfort, highlighted by the "absurd softness" of their garments. Additionally, Marine Layer prioritizes sustainability through their Re-Spun program. All of the employees are friendly and welcoming!

I recently came here to do a return and what I like about this location is that it's never busy…read morecrowded and is normally stocked with all sizes. The cashier was very friendly and helpful. Even though I knew that there were better deals online I still browsed and did a little shopping. I didn't have access to checking my phone and decided to purchase the clothes anyways. I was talking to the cashier and she said she'd be happy to check the online prices which showed it was cheaper. She went ahead and honored it. I guess policy has changed and they now price match their online prices.

Love this old navy. Closest to me besides valley fair mall and I love the parking here it's much…read moreeasier. Staff are always so nice and the store is clean and organized. I always find stock of my sizes and have a great time walking away with my bags of stuff LOL. Please never leave!

Came in late on a Friday night about 10 minutes before closing and the young girl was very helpful…read morewith my return and helped me find exactly what I needed. They had a clearance section with some some good items to choose from with an extra 60% off. Found some really good deals with 2 tops under $15.00 and a sequin sweater for under $20.00.

We had great service at Lane Bryant! A young associate helped us, and she was friendly, efficient,…read moreand very helpful. The store was clean and well-organized. My only concern was that she initially suggested taking measurements on the sales floor, where other customers--including men--were shopping. When I asked if we could move to the dressing room instead, she didn't hesitate and was more than willing to accommodate. Overall, a positive experience!

Had a return to do and it was quick and easy. I've always heard great things about Madewell Jeans…read moreand found a pair quickly that I liked. Tried on two different styles and the associate was really helpful as I wasn't sure whether to size down or size up. I love that you can donate a pair of any jeans to get $20 off a full priced pair. I didn't bring one in, but I have a week from the date of purchase to get a $20 credit back to my card.

Stopped in for looking for a few transitional play-to-work items. I've shopped at the Santana Row…read morelocation a few times and feel it has good selection and the staff is nice. Davey was especially helpful and helped me pull together a few different sizes and options -- she was so sweet in our interactions and made great recommendations on styling and item care. I ended up walking away with a super cute outfit! P.S. - They have a great denim trade-in program which gives you $20 off a new pair of jeans if you bring in an old pair, any brand. It's such a great incentive and keeps me coming back just for the jeans alone!