Just had my VW Golf serviced here. All I can say is -- wow!!…read moreThey have really upped their game since the last time I was there. Adam was super helpful and professional and made sure I was satisfied with the work.

Alan Z, sales manager reaches out and makes my daughter an unsolicited offer for her car, which he…read morepursues again a week later. As we're 50 miles from their shop, we send the serial number and ask him to check CarFax and validate his offer, which he does. We could not have been more explicit or thorough. We got there at opening at 10am as he requested. He was late and told us he has 4 things going on, and we'll need to wait. 45 minutes later he tells us his "assistant" misinterpreted the mileage and they couldn't pay us anything close to what he offered. The mileage was clearly stated in the ad, and the CarFax shows the same detail. If you know anything about the car business, this is standard unethical, sleazy business practice that is very intentional. It's bait and switch to take advantage of people. He didn't apologize, and he didn't try to make it right. In fact, he acted like he was the customer. Collectively, we spent 8 hours and 180 miles on this waste of time. If this is what the Harnish family business is all about, then there's some serious issues starting at the top. On principle alone, I would not do business with these folks.

Eli and Xavier were the main people I was dealing with and both did an amazing job with their…read morecustomer service and were so patient with all my demands! They made the process of buying a car less stressful and fun! I'm very satisfied with my new car and all the help and service they provided! 10/10 would recommend!

the sales man I was working with is Marquez Taylor! and another one I can't remember his name. both…read morewere outstanding salesman. Mr Marquez did what he could. but we couldn't come to an agreement. on a fair price. and wasn't a fan of my deposit dictates my interest rate. and the high price of the car. i was ready to make a deal then and there and Marquez Taylor did his best. As for the dealership. Ahhh I've seen better. It's a little outdated and not the friendliest staff. Once they knew I was talking with someone they didn't care to deal with me. But again. If you are in the market and see a car you like. Go talk to Marquez Taylor. He gets 5 stars

I prayed for the right car but didn't think I'd find one that fit everything I wanted. Then I…read morecalled Dan Renard at Puyallup Nissan, and by that afternoon I had a beautiful SUV I didn't even know I wanted! Cute quite smooth!!' Dan was truly a blessing, and everyone there was amazing. Such a great experience

Great place to buy a car! Great place to get maintenance done! Service department is wonderful!read more

My daughter, Leslie, purchased a 2017 Mini Cooper Countryman S all4 yesterday, 8/8/2026. Our first…read moreinteraction was with Carl who motioned us into the driveway of the dealership and welcomed us and introduced himself with a friendly smile then introduced us to our sales associate associate, Diego, who did a very good job explaining the vehicle's operation then going on a test drive with my daughter. The negotiation with Diego was well done with Chris helping out and we finalized the deal with them and my daughter drove it home that afternoon with a smile on her face. We were pleased with the overall experience at Motors Northwest and highly recommend them. Leslie and Ron

I bought a 2019 BMW X5 with aftermarket wheels. The tires were bad, I communicated to them and took…read moreit to the dealer so they could "inspect" them. The tires shop I went to explained that the two front tires are dry rot and the back ones are forming bubbles. They looked at the tire with a naked eye. Then try to say they don't think they took the tires off because it was hard to get off... I watched them pull each tire off and put it on the balance machine. Long story short, they DO NOT know how to properly care for their foreign cars so if you buy one expect to replace a couple of things. They also use CHEAP ass parts.

I brought a car to Simmons today for an inspection before my daughter purchased it. The technician…read moreassured me they would include photos of the undercarriage, as I wasn't allowed in the shop. After a quick 15-minute inspection, they claimed the water pump needed replacement--even though the car has only 39K miles. They said it had leaked previously but wasn't leaking now. $500 to replace. They also recommended replacing the cabin filter for $112, even though it's a $10 part that takes about a minute to change with no tools. The oil change was priced at $91 for just four quarts of oil and a filter. When I received the inspection report, the promised undercarriage photos were missing. The technician claimed they "wouldn't post" and had been deleted--yet other photos were included. This wasn't a true pre-purchase safety inspection but rather an exaggerated upsell on repairs. I usually don't post reviews, but this experience needed to be shared.

As of 4.15.24 I give a zero star or negative if I could. My husband got his car "fixed" here two…read moreweeks ago. For his car. Overheating he paid $5k two weeks later his car is over heating again and on top of that all the oil leaked out of his engine. He's never had an issue with oil leaking this is crazy. We've been cheated before and this has the makings of being cheated out of thousands again. I'm truly disappointed we thought this shop was going to be the exception. Unfortunately it is not. I'm still hoping they will make it right but we will see. As of 4/22/24 update. I received communication from I believe the owner they arranged to have my husband's vehicle picked up within 45 minutes within 24 business hours they fix the problem. It fell under their guarantee so we did not have to pay for any of the repairs so far so good we just received the vehicle today, I am very impressed with how they handled and the situation and how quickly they handled it

Keo, the salesperson, was very professional and friendly. He took the time to explain every feature…read moreand design of the car, allowing me to make my decision with zero pressure. The store manager was also great. I was especially impressed by the finance manager, whose professional and straightforward approach made the paperwork a breeze. When I finally picked up my new car, the whole experience was just pure joy.

It was my first time buying a car from the dealership.. as soon as we got there, we were met by the…read moremost pleasant young man named Damian. He made the whole experience amazing. I definitely recommend this dealership, and even more than that I recommend Damian to be your sales person. We will be going back there again to get another car. Very pleased with the staff there.

#THANKYOUTHURSDAY We…read morerecently bought a used SUV that definitely has some work it needs done to it... We've taken it to Louis Automotive Services for him to look over, and start fixing. We've taken it twice to him in the past just for him to look it over, answer some questions for us, and drive it a bit so that he can get a feel for it. Both of those times were a courtesy service, which was really nice! Yesterday we took it for him to actually get up on the lifts and figure out *everything* that's wrong with it.... Yikes. We've got a handful of things to do, but it was to be expected. Louis got started on the most pressing issues and had the SUV back to us by the end of the day. Prices are definitely fair and we don't feel the need to go out and get estimates from anybody else. He was honest with us in what fixes need to be made ASAP, and what can wait a little bit. Another bonus - he's got his sweet dog with him at his shop! Be prepared to give lots of pets. Thanks for awesome & honest service, Louis! As you know... We will be back!

The customer service is fast and efficient. I think I found my go-to auto shop. Affordable,…read morerespectful, and transparent. Highly recommended.

They truly are no hassle dealership…read more But that's just part of the story. Their service department is excellent. The team is helpful and knowledgeable and no pressure. They explained everything and there were no surprises. The big shoutout goes to Sam in the service department. Awesome to work with and just what you expect from a service manager. Her team rocks! Look for a new Subaru go here, need service go here. You can't go wrong going to Subaru of Puyallup!

Looked on their website to buy replacement parts my WRX, total cost on the website was $551. Web…read moresite indicated they has what i need in stock. So, would just dropped in by the part department in person and pick them. I had the parts, put them on the counter and said the cost is $888. I showed them they're priced online. The parts guy said nope you have to pay extra to talk to me for my expertise, and they wouldn't make that order available for a couple of days. That is one hell of a markup, just talk to some guy with a wad of chew in his mouth and tell him exactly what I needed. So I'm gonna go ahead and do my best to make sure the revenue from my friend that gets car serviced there, is zero.