I had Arctic Air come check on my broken Air Condition unit that Lockey Air said was completely…read morebroken and I needed a whole new unit. They came did some trouble shooting replaced a few parts and saved me close to $7,000 if I would have went with what Lockey air told me. They may show up at your door with some very young looking workers, but those young men know their trade. I promise ya! Ok, and their work trucks may have seen better days, but I don't care if you pull up on a horse drawn carriage, if the company and its workers aren't trying to stick it to the other customer like other AC repair companies here! ENJOY A TRUE PROFESSIONAL COMPANY'S WORK

charged us $625 to service our split unit. its still leaking. now paying someone else to finish the…read morejob. go elsewhere.

Had a great experience with them. Person on the phone was very nice and so were the technicians who…read morecame out. Found and fixed my problem within minutes of arriving. Their pricing is fair and they did not overcharge me. I have already recommended them to coworkers.

Awesome service! First time customer now a customer for life. Sunday, 9/25/23, my outside AC…read moreunit started making screeching noises so I shut it off to prevent further damage. Being a senior living alone has its challenges but no AC is not an option. Monday morning, the company I used in the past couldn't get me in for days. I googled ac repair & Native Heat & Air caught my eye. I prefer to use a local business so I called without much hope of getting a same day appointment. I was pleasantly surprised when the lady said someone could come out today & call me 30 minutes ahead. Within 15 minutes she called to inform me Josh was heading my way! Praise God, that was a relief! Josh arrived, very cordial & professional young man, assessed the problem & gave a cost estimate. I was blown away by the reasonable price quote. He didn't try to sell me extra parts like other businesses. He was very much on point with this is the problem & I can replace it. I had complete confidence he was looking after my interest. I will forever be grateful for the quick response & confident they are an honest business providing great service to the public. Thank you for the awesome experience of doing business with you!

I was suppose to have an appointment this morning between 8:30-9:30 no one called me to tell me…read morethat their truck broke down. After Multiple times calling I was told the reason they were late and that My appt was pushed back. Now it is 3:00 pm and i have left another message to see what is the status and nothing. I find this unprofessional and i should have not taking a chance to try them out. Lesson learned. They arrive at 4:14 pm and they did a great service. Made an extra value for me so i can pour bleach down the value for my own maintenance. They also explained to me what future issue I might be having which I appreciated. For their work I change my 1 star rating to four. I give it a four because I was not told the price when i called.

No answer for days and voice mailbox is full. They installed a new system less than two years ago…read moreand it's already down.

I needed my HVAC system replaced and upgraded to allow for better filtration and air cleaning in my…read morehome. I worked with about six or seven companies and decided on Killen Heating & Air Conditioning. Josh offered the best fit for my wants at the best price by far and wanted to work with me to see my project get done. His crew came out and were able to quietly remove my old system and keep the area clean. They got to work on installing the new system and kept me informed of all that they were doing. My dog was interested and they even reassured him and made friends. I'm truly happy that I chose this company - I'm looking forward to continuing business with them for the foreseeable future. They did a great job and befriended my family doing it. I definitely and highly recommend them for anyone with A/C issues!

Called and left a voice mail recently. I also completed a request on their website. Very…read moredisappointed that I never received a response either way. I had my unit installed by them and was satisfied with the service, however, I guess I'm not a valued customer.

Very pleased with Ellis after having to replace my entire heat pump unit. I got quotes from two…read moreother companies in the area and went with Ellis. They were very quick to set up both appointments, with the installation of the new system the day after Bart was over to give me a quote. The guys who installed the system were right on time, very friendly and were done when they said they'd be. They even swept up the dust in my house after putting a seal around the vents. Bart came back the next day to check on the system and to set up surge protectors on the equipment. The price was well under my other quotes and I really appreciated the "paid in full discount" they offered. I'm going to sign up for an annual service from the company as well. It is a hefty expense, but I'm happy with Ellis Air and I'm glad I decided to give my business to them.

I contacted Ellis Heating and Air in Killeen, TX in July 2025 to service my unit. The technician…read moreadded freon yet advised me there was a leak that he could not find, further advising that my unit was "cheap" and needed to be replaced. Feeling a bit insulted, we ignored his opinion and thanked the tech for his assistance. I called Ellis again September of 2025 because my unit again was not cooling. Ellis sent another technician, who advised again our unit was "cheap" and the compressor needed to be replaced, and we did not have a warranty. Ellis quoted $3200.00 to replace the compressor, or, $3600.00 for a new unit. We questioned this because we just purchased this home in 2022, so we researched our unit ourselves. We scanned the QR code on the back of our unit which immediately reflected a full warranty through 2031. I was able to contact the company who installed the unit. They immediately came out and confirmed the compressor had not failed but we had a clogged filter dryer. $150.00 later our "cheap" unit is working perfectly! CONSUMERS BEWARE!!!

My husband had decided to replace the coils in our unit and hooked up the wires wrong, after we put…read moreout the fire from the thermostat I told him its time to get a professional. We called the A/C guy and they got someone out here first thing this morning. He was able to repair it in just a few minutes and I was shocked at how reasonable the price was. The guy was very courteous and professional. I highly recommend them.

After cleaning up dripping water from an overflowing condensor pan, I noticed my condensor was…read morecompletely clogged with dust and mold. I began contacting A/C company's to get quotes. Being that I am a small business owner, I wanted to help support another small business rather than a larger A/C company. My father suggested Kevin, the A/C Man. I contacted Kevin and set up an appointment. The guys showed up a little later than expected, which is understandable due to their line of work. About two hours later my A/C was running like new again. The air smelled fresh, there was much more airflow and it was MUCH colder! The guys cleaned out the drain pipe and even cleaned the outside unit. The price was affordable and well worth it! I will recommend Kevin and his crew to my friends and family. Great job guys!

With this heatwave we've been having. I thought it would be impossible to find someone to fix my…read moreair conditioner. Chris's response was quick and was able to come right away. Fixed the problem and was able to have air right away Very professional and reasonable. I highly recommend Mr. Chris for sir and heating Thank you. E. Adkins

after trying to do things ourselves (thanks youtube.... :-/…read more) we called CSK upon referral from a friend. Chris was extremely knowledgeable and saved us not only money in the long run but most importantly time... he did what we spent weeks researching in a matter of minutes! he had the best prices as well, as we did call around a little. since this first meeting, i've recommended him to other friends and family, and have had to call him with questions here and there... its nice to have someone you know you can call! we haven't really had that kind of relationship with a service lately, so we're glad we can show our appreciation with this review!

David is the best AC tech in any City/State. He provides old school customer service. He has…read moreprovided dependable service for my home and church for more than 15 years. Just wish his experience included electrician and plumbing as well. He just completed installing a new AC unit for my home. If you're looking for a reliable and trustworthy AC tech at a reasonable price. David is the person to contact.

I have had a lot of experience dealing with contractors, electricians, and other service providers…read more Working with David and Austin Air Management was BY FAR the best experience I've ever had. David is honest, responsive, and one of the most knowledgeable/competent contractors I've ever worked with. He is a consummate professional and a straight shooter. If you hire another provider without first talking to David then you are making a mistake in my opinion. HIGHLY RECOMMEND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!