Oh man! What a FANTASTIC experience. Technician Keith took care of things for me and my family from…read morestart to finish. Top notch communication, honest and informative conversation and the kind of customer service you PRAY FOR when needed most. I will absolutely be returning as a customer next time I have ANY appliances-related needs. Thanks Keith for a perfect customer experience.

Would not hire this company. Owner came out, dented our washer & dryer, bc he climbed on top of…read morethem, and didn't fix the dryer. He still charged me a service call fee $125, even though he further damaged our appliances. Said it might work again for a day or two months, really unknown. Seemed like he wanted us to buy a refurbished washer dryer set from his warehouse. I went on YouTube, bought the parts & fixed it myself! Why would we hire someone that damaged our appliances?

The repair was finished in record time, he was very polite, and on time. This is the second time…read moreI've used EGY for Appliance Repair and I will use only him for my repairs. He's honest and trustworthy, highly recommend!

From the owner: Hello All, we always been happy helping people to fix their appliances. Our goal is to serve…read morecustomers and make them happy and to being fast response and finish the project at the same day.

Reached out and the person said they would come by during a 2 hour window. I took off work for them…read moreto not show or ever tell me there weren't going to be able to make it. Don't waste your time.

Came out very promptly and on time. Oleg was friendly according to my husband who dealt with him…read more He charges a 85 dollar diagnostic fee but that goes towards the repair. I will say I was taken back at the price in total. It was very expensive to change a heating element in our dryer. He charged us 295.00 in total and was here all of 30 minutes. All in all I'm glad my dryer is fixed but I feel like the price was very high for the time spent and the part cost in my opinion. Also want to point out that he did not take credit card. We had to Venmo him which I don't love when it comes to business.

Me and my husband called this company to come fix our washing machine, the problem was the lid lock…read moreand the control panel, but prices were all over the place, the service fee was out of this world, and here we are 6 months later and our washing machine is broke down again. We are dissapointed with the price and the work that was done.

Vadim was great. Process was quick and I appreciated their honesty & professionalism!read more

UPDATE: A few minutes after writing this review, TN Appliance Exchange reached out and provided the…read morenecessary refund via PayPal. Increasing this review by one star considering my request was eventually resolved; yet our experience stands as not stellar. Everything I am about to describe is through a lens of utmost patience and understanding, considering the COVID pandemic and the strains it undoubtedly places on businesses like this. Our first appointment was on August 20. On arrival, our technician was professional and knowledgeable. He quickly identified the issue, and explained the part would need to be ordered. Aug. 24, I reached out asking about any updates on our repair and learned the part was still only marked as "ordered" with no ETA. No problem. The technician had explained that there were some constraints on parts due to the pandemic. Ten days later, Sept. 3, I had not heard anything, so I reached out again about any updates. Two hours after reaching out, I got a reply asking if they could send someone out to install the part on Sept. 4. Either my timing was uncanny, or the part had been in their possession for a while and no one had thought to be proactive about completing my repair. I am willing to concede this point and chalk it up to good timing. The day of the appointment, Sept. 4th, we got the same technician. He installed the part needed to repair our refrigerator and noticed and pointed out that it looked like our fridge may have a leak caused by a faulty water inlet valve. The timing of this is a little tricky, because our home warranty expired in the time we were waiting for the control board, and so this inlet valve may or may not be covered by the same work order. Our technician says he would still update the notes on our case to see about getting that part installed. Sept. 8th, I reached out to ask about any updates to our case, assuming that the company was going to be proactive about checking on the coverage of the part and giving us options to have the part replaced. I received the reply, "Hello, I do see a note requesting the water inlet valve." Once again, assuming the company is going to be proactive, I take this as indication that things progressing. Ten days later, Sept. 18th, I have not heard anything, so I reach out again asking for an update. I explain that I realize our home warranty may not cover the part, so I would like to get a quote for how much it would cost to replace out of pocket. TN Appliance Exchange quickly emailed me a quote, and I agreed to pay out of pocket for the replacement. The next business day, Sept. 20th, I receive word they have ordered the water inlet valve for us, and schedule a Sept. 30th appointment for replacing the part. Sept. 30th, 26 days after we'd identified that we needed this part to fix our refrigerator, the same technician that has been to the house both previous times arrived to replace the part. He was pleasant and quickly replaced the part. He turned on the water to our fridge and left. Not realizing he had turned on the water, I went behind the fridge and turned the valve. (Thinking I was turning it on, but actually turning it off. This ended up being a good thing.) That afternoon, I realized no ice had been made, and realized my mistake. I turned on the water, and very shortly after the water was turned on, the ice maker began drawing water, and water began spewing out of the back of our refrigerator. In retrospect, it seems very obvious that the technician should have stuck around the confirm that his repair fixed our water leak before leaving. I reached out by email immediately, explaining that the repair had failed, and attempting to provide photos of the issue. I did not hear back. Nine days later, Oct. 9, I reached out again explaining I have not yet heard back, and that I am resigned to not using our ice maker, and would just like a refund for the part. TN Appliance Exchange agreed to this and said they would issue a check to us. Oct. 29, we had not received the check, so I reached out. They told us the check must have gotten lost in the mail and they will issue another. Nov. 17, today, we have yet to receive a check and I have reached out requesting an update. It has been nearly 40 days. If I ever receive a refund, I will update this review.

Got assigned to them through American home shield was supposed to have an appointment within 24…read morehours past 48 hours never heard from them no communication nothing . Now I have to wait a week for another company to come out and deal with the mold in my washer, all this waste of time could've been resolved with a simple communication they will ghost you do not use this company.

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more

I requested for my washing machine to be serviced and it was done perfectly. I have a warranty…read morethrough General Electric and they sent Lee from mid south out . I don't have to pay anything under my warranty and it was wonderful. I would definitely recommend them Lee went over and beyond for make sure everything was done properly.

I felt inclined to write this review because I was thinking about how annoying it is to have…read moreservice people take advantage of people, especially women. After all, generally, men think we have no idea what we are looking at, and for the most part, we don't, but I am willing to learn and want to know what is going on with my broken appliances. So I HIGHLY recommend Lee to anyone out there who doesn't know much about appliances and machines. He has been working on my Kitchen Aid Oven, works on washers and dryers, and toilets, can hang lights, and does all kinds of handy work in case you need that. He is sincere, trustworthy, has integrity, and I am incredibly grateful and blessed that Mid South sent him to me. If you need work done, I urge you to call him. Lee asked to take a look at the washer and dryer for no charge; when I was scammed off Facebook marketplace after he was done working on my oven because he could hear them making awful metal clanking sounds from the kitchen while working on the stove and told me that "Unless I wanted to burn the place down, I should absolutely under no circumstance try to run those things!" Which was, unfortunately, the sad truth. Beware of Facebook marketplace for scammers, yall; I can also give you an excellent recommendation for a ma and pa place to get your washer and Dryers for a great deal. Just send me a message. ANYWAY- I thought that was kind of him, and he VOLUNTEERED to do that! Lee has come out five times in the past month (not his fault.) Unfortunately, I was sold a lemon- eh-hem, thanks, Whirlpool... which should be replaced shortly, and we'll see how that pans out. Another thing I liked about Lee was that he didn't give me any BS and explained what was going on each time regarding what parts he was replacing and precisely what was happening every time. I appreciated that. He never condescendingly spoke to me in a way I couldn't understand, and I gained so much knowledge throughout this process. He was super honest and I appreciated that, foremost, and his integrity in his work. I could tell he wanted to get this thing working just as much as I did. I loved Heather too when I called in, she was lovely, and I would recommend Lee to anyone and everyone. Lastly, and this is important- MY DOG LOVED LEE, and man, is she picky who she likes! He is a dog person, so those of you with animals, he is excellent with them : ) he has a bunch of dogs, cats, and chickens. So I know you know what I'm talking about when I say when your dog likes someone, you know they are good people. : )

Ice maker repair was taken care of quickly and professionally. Dwayne knew exactly what to do. We…read morehad the new part installed two days after the first appointment and we are back up and running. He also made an adjustment on our dishwasher that another repair company had left out of sorts. Very nice guy and I highly recommend A Plus!!!!!

Their labor rates are very expensive. A technician looked at my Whirlpool washing machine. He…read moredetermined that the issue was a faulty water inlet valve. The part cost $25. The company wanted $472 to install said part. I could add $40 more and buy a brand new washing machine. I ordered the part from Amazon and replaced myself in about 15 minutes.

I will continue to post this complaint to warn other customers to NOT contact this business! The…read moreowner is the most disrespectful, dishonest, crude, unprofessional personal I've EVER dealt with. He runs his company on lies and scams. My story is like ALL the others: spent little time in diagnosing the problem, did NOT fix anything, charged an exorbitant amount, and will not refund after proven he didn't fix anything. This is a failing company trying to stay in business and only scams customers to profit himself. Incredibly unprofessional, disrespectful, and rude. I've filed numerous complaints and will continue to do so. Their Better Business Bureau rating is an F and has a longstanding history of scamming innocent customers. Read the reviews, do your research, and NEVER think this company will do anything other than steal your money.

Horrible customer service! Charged me $80 to come look at my washer with no repair. Yelled at me…read moreover the phone, super rude and very unhelpful. This place should be investigated and I will be reporting to the TN Government. They are 100% practicing shady and illegal business practices. Do NOT use them. SAVE YOURSELF THE MONEY AND TIME!!! Go anywhere else and they'll do a better job. Wish I could give 0