The sound of the Caribbean steel drum enticed us to enter this enchanting clothing store. The fabric prints and comfortable material, I especially like the earthtones, therefore I have purchased items here prior. Here at Mission Viejo shops, they have a very nice corner location. Every item I've purchased here has been long lasting & reasonably priced. Sales people are low-key as well. read more

Tommy Bahama - Steel Drum! - Men's Clothing Near Me - Mission Viejo, California

I've always loved shopping at Tommy Bahama, which is why this experience was so disappointing. I was sold a pair of jeans that turned out to be defective, but because it was past the 45-day return window, the manager, Victoria, wouldn't offer any solution or even an exchange. As a repeat customer, I expected better customer service and a little flexibility. Very disappointing. read more

I would say the cleanliness of the store was about a 3.5, the sizes that they had in stock we're not very good and the service I would give a solid 1.5 or maybe a two so I rounded up. I really expected better service but there was a little bit of banter back-and-forth with the sales person on. They can't keep all the sizes in stock and we send a lot of stuff back. Overall, I found the service so bad that I don't plan on going back again and now that I know my size I'll just order online . read more

Tommy Bahama - Pretty clean, looking store. - Men's Clothing Near Me - Mission Viejo, California

Stopped by Tommy Bahama in the mall to use my expiring awards card, when Associate Erin approached and asked if I needed assistance in which I explained yes. Had Erin look for my size shoe which they did not have in stock so she would have to order them. Walked with Erin to checkout and promptly took care of placing my order to be delivered to my home! I received 5 Star Service from Ms. Erin and management should be proud of her ability to provide great customer service which is what I expect and nothing less from Tommy Bahama! Service, Selection, and Value along with caring customer associates keep me coming back ! read more

Been coming here for years and I've never had a bad experience. The last two times I was there Sam helped me and took particularly good care of me so just wanted to mention it. Thank you! read more

My three stars are only for today's experience. I love Tommy Bahama and most of my clothes are from here and the customer service is usually excellent. Today I brought in a shirt in that was ripping at the seam and i have never had this happen with the six other shirts of the same style. I asked one of the managers if I could do an exchange. It wasn't that she said no, but how she did it. There was no customer service attitude in her response... it was more of an attitude that I was asking for something I should never be asking for. First she said she would do it this one time, but then she changed her mind after bringing up the new shirt and looked up my purchase on the shirt of issue and said she wouldn't be able to exchange it because I bought this shirt over 90 days ago. I have never asked for an exchange of any Tommy Bahama clothing in the past and I would think a company of this level would give its loyal customers a little more grace with these type of first time requests. Disappointing. read more

Every time I come into this store they always make me feel like I'm not welcomed. Last time I was there I was pointed directly to the mark downs assuming that I could only afford the discount section. I really like the brand Tommy Bahamas but the customer service really makes me not want to shop here anymore. I really have given them several chances hoping that maybe someone was having a bad day, but apparently that's just how they treat customers of color, sorry to say that I will no longer be shopping here again. read more

Great staff. Very helpfully! Will laid out store easy to find sizes. Don't seem to have everything that is online but still worth the visit.

Great store..... until you have to return something without your tags and receipt. They couldby pull up my profile ( said it wasn't there) spent thousands there over the pat seral years. basically insinuated I was lying about when I purchased the product. I will never go back!!! read more

Very friendly and helpful. Just be patient when they are busy with other customers. Great products.

The store is well lit, clean and aesthetically set up to be relaxing and inviting. It has both men and women clothes, and I know I am seriously much too young to be shopping here, but I dig it. It's not full of creepy old Hawaiian wear for old men driving beat up vw buses...this is "up to date, I can wear this to a wedding or my hubbies work event" wear. You can buy perfume, candles and books here...I just bought a book called "Cocktail party" that is great for an entertainer like myself. \ The people I have encountered that work there are attentive and friendly. Very accommodating to helping you acquire the right sizes and exchange things out of the dressing room. I've bought tanks, dresses, sandals, candles, sweaters and books here. Products are well made and will last a long time without fading and tearing. I like this store, will definitely be back. read more

This is a nice store with beautiful products. This review is strictly for the employees of the store. BACK OFF! When a customer is shopping, ask if they're looking for something you can help them with and then leave them alone! Customers do not want to be followed around everywhere they go. My BFF and I went shopping here last night and there were 3 sales people working. They would not leave us alone and were following us around the whole store like we were going to steal something! We were so uncomfortable that we had to leave. People want to shop in peace. An occasional "are you finding everything OK?" Is fine but DONT harass me while I'm shopping! I won't be back here ever again. read more

I love Tommy Bahama. (I loved it more, though, when my friend worked at one and hooked me up with her 50% discount.) I love their men's clothes for the hubby, some of the younger-looking women's clothes and am completely infatuated with their candles! Customer service has always been incredible at every Tommy Bahama store I've been to, especially this one (maybe not the one in Wailea, Maui, though). I went there this past weekend for gifts for friends, and they were super helpful even though the store was packed. Makes me feel a little better when spending $140 on a shirt... read more

Poor customer service. Stood at counter for 10 minutes without anyone acknowledging me. Left store, went to a few other stores, came back and it was like deja vu. Even assistant manager was at the counter--showing iPhone photos of what appeared to be his kid. After 10 years of patronage, I'm pleased to say that this store won't get my business again. Great brand, poorly run store. Went to Nordstrom to get great service and some Tommy Bahama. read more

I'd give this store a 0 if it was an option. I walked in with my fiancé two different times and we weren't greeted either time. I helped myself to the fitting room as the 4 employees that were free never once offered assistance. I'd understand if there were other customers in the store but we were the only ones in the store the second time which is when I used the fitting room. An employee walked by the fitting room and saw me talking to my fiancé about shirt sizes .... still no one offered to help again. I'm sure there are cameras in the store, would love for management to review them and see how horrible these employees really are. When my fiancé walked up to pay for the shirt, the woman that rang her up said, is he done in there? That topped things off. read more

Had some t-shirts that i had received for gifts and they were to large. Granted they were probably a year old. Called the 866 number to Tommy Bahama and explained the situation , didn't want any money just an exchange for the correct size. They told me to go to this store,and if I had any issues to call them. The sales ladyrefused !! Had three of them. Now I wear probably 90% Tommy Bahama from dress to casual. To my displeasure I had to get the the woman behind the counter that was so rude. I get it they were old and I probably hung on to them to long. Don't need the attitude like I am some kind of thief. Tried to buy some other clothes while I was in there. Only to be told by her that they don't carry size 30 waist or medium shirts. Well ,maybe if she looked as I did she would have found some, because I did. At this point I wasn't going to spend a dime in there . To the middle aged blonde lady behind the counter, don't worry I will not be back in to your place of business Disappointed A customer read more

I love Tommy Bahama! This location is always so relaxing and clean. The clothes at this store are my favorite thing to wear. The quality of the clothes is phenomenal. The staff is so helpful and friendly. This is probably my favorite place to get my clothes. I would definitely recommend this location! read more

Two years ago I bought a mug at Tommy Bahama in memory of my dad it reminded me of him. Recently I was washing the mug and I dropped it and it shattered everywhere. I called many different Tommy Bahama stores and outlets to try to find this mug again. I was unable to find it but I wanna say that everyone I talk to was so kind and helpful and I greatly appreciate that. I have never I had so many people from one company be so helpful in anyway that they could. I just want to say thank you for all your help. My dad loved Tommy Bahama and had a lot of their merchandise. Maybe Some day I will find that mug. I hope so. Thank you so much to Tommy Bahama. Kristen Aldrich read more

Bought my boyfriend a shirt from here, and both people working were soo nice and helpful. It was a very pleasant experience and it was so nice talking with them. read more

Love this store! Great merchandise and the employees are very friendly and very helpful!

Purchased an umbrella last summer, a year later the clamp broke... Took it back to the store without receipt and they exchanged it for a new one with no questions asked! Excellent customer service!!! read more

Not only do I love their products, their customer service today was exceptional!! My wife got me to Father's Day gifts, a hat and a pair of shoes, both items were slightly too big for me. Jay and Cyd rapidly assisted me in locating the correct items. Thank you very much for your fantastic customer service! read more

Is there a way to give negative reviews? First off; my wife loves the way the shirts fit on me, I like most of the styles. Were not crazy about the booze themed stuff, we lean towards the birds, the hula girls and bbq. Our issue is when we visit the MV store and are treated as if we just left an encampment. Half of my closet is TB, but I'm beginning to wonder why I spend my hard earned money on a company that seems to encourage the down-the- nose look. I have dealt with this attitude my entire life, but the past two visits: my wife And a co-worker have noticed the attitude. I purchased an item online, it didn't meet my needs and I returned it. I was given the third degree and finally given a partial credit. I had two items in my hand to purchase and returned them to the rack. On this particular occasion, I had a very long day and went two doors down and spent twice what I planned to spend at Tommy's at Macy's. I have decided that my $750-$1000. that I've spent at TB each of the past five years will now be spent elsewhere. I've written letters, answered surveys and never have received a reply; I'm sorry to says that the island life no longer fits me. I know my little chunk of change may be insignificant, but I was taught that it is a privilege to serve a customer. For a company that advertises itself as relaxing embracing; the employees sure seem to give off a very discriminative tone. read more

Generally the quality warrants the price; however, I purchased shorts last year and had to return them twice because the stitching in the seat was no good. Today I took out the shorts again for summer wear and noticed the same defect again. Since I had purchased several shirts to go with the shorts I feel the only alternative now is to go to a tailor and have them stitched properly. read more

We thoroughly enjoy this store. The current manager Drew is leaving and we will truly miss her. She has personally called me when there have been new arrivals that she new I would enjoy, and put clothes away for me so they wouldn't get sold out. All of the employees are always there to help you and will go above and beyond to see that you get what you want. They never hesistate to go in the back and search for your size and if they don't have it are willing to call another store and get it shipped to your home before a date that you need it by. We understand that Drew has gotten a promotion and am sure she will do great with that position as she has done at the Mission Viejo Mall Store. We have gone to the store and restaurant in Laguna Beach but they never make us feel as wanted and cared for like all the employees do at Mission Viejo. We will definetly go back in quite a few times a year as these are the only clothes my husband wears and everytime there is a new collection for both male and female we have to go in to find all the latest fashions. Thank you Drew, you have made our shopping experience so special and we will miss you. read more