We come to this location whenever my husband needs nice jackets, sports coats, or business attire…read more This weekend we specifically came in to shop for sports coats for upcoming business trips, and we actually ended up purchasing even more because of the great deals available. The main reason we continue coming back to this store is because of Chris. He previously helped my husband and my dad with suits for our son's wedding, and ever since then we always look for him when we visit. My husband is 6'7", so finding the right sizes and fit can be difficult, but Chris is always incredibly helpful, creative, patient, and friendly. He truly provides outstanding customer service. During this visit, while I was walking around the store, I overheard two employees talking about Chris and saying he needed to stay at the register instead of helping customers on the floor. Honestly, that was disappointing to hear because Chris is the one employee who is approachable and genuinely engaged with customers. The rest of the staff often seem inexperienced, unwelcoming, or simply fail to acknowledge customers altogether. We also learned there have been some organizational changes requiring employees to remain behind the registers. With all due respect, employees like Chris should not be restricted from helping customers on the sales floor. He is the reason loyal customers like us continue returning to this location. Otherwise, we would honestly drive to the Inland Empire location just to work with Hamid again, whom we also miss at the Mission Viejo store. While we were checking out, two additional customers were standing there waiting for quite some time without assistance or even acknowledgment. One customer repeatedly asked for help just to complete payment. Honestly, I would have walked out. A simple greeting, acknowledgment, or smile goes a very long way, even during busy times. My feedback would be: * Allow strong customer service employees like Chris to continue helping regular customers on the floor. * Provide additional customer service training to employees. * Encourage staff to be more approachable, friendly, and attentive to customers. Most importantly, we will continue to give high praise to Chris. He represents what great customer service should look like, and quite frankly, some of the staff could learn from him. He would make an excellent manager.

Our family is attending a formal wedding in Paris and my husband and son needed to rent tuxedos for…read morethe event. We decided to check out Men's Warehouse to rent their attire, and I am so glad we did. We were incredibly blessed to get served by sales associate, Chris Hertsgaard. Chris asked us the dates we would need to rent the attire for, and when we informed him, Chris immediately ran the numbers and showed us how purchasing the tuxedos outright would be significantly cheaper than renting them for the entire time we will be in Europe. Then, Chris helped my husband and son select the most handsome and fashionable tuxedos. Chris coordinated the tuxedos with shirts, bow ties, vests, handsome formal shoes, socks, cuff links, pocket handkerchiefs...every detail attended to! When my husband and son tried everything on together that Chris selected for them, they looked so dapper, we could not say no to anything, and ended up buying it all! Chris, then, had everything custom tailored to fit my men perfectly. Chris did such a good job, was so talented coordinating fashionable men's attire, and fun to work with, my husband and son ended up purchasing additional fashionable shoes, and shirts from Chris. If you require assistance selecting and coordinating fashionable men's attire, go to Men's Warehouse and ask for Chris! You will be delighted.

I frequent the Marmi shoe store in Corona Del Mar. The ladies that work there are terrific…read more Victoria usually helps me and she has amazing style and will frequently pull out a pair of shoes I didn't see or ask for that turn out to be just perfect for the outfit where I'm needing new shoes. I am so appreciative of her product knowledge and customer service. When you walk in it feels like you're an instant friend. They have a great selection of shoes and especially stylish looking athletic shoes that are so comfortable for running around town. I am very thankful on this Thanksgiving weekend for Victoria's ability to style my outfits with great looking shoes!

The service is wonderful! They have a phenomenal selection of cute and comfortable shoes, that…read moreincludes slim and wide widths. They have great travel shoes too! I'm a big fan!

Vuori is a higher end fitness and lifestyle company that has a store at Irvine Spectrum…read more The store is airy and clean and the personnel is always polite. Refunds are easy if things don't fit and the clothes themselves are comfortable comfortable. This store usually carries a good variety of sizes, which I appreciate because I'm an extra small, my sister is a medium, my mom's a large, and my guy is a large and some things and an extra large in other others! I always walk away with what I need when I go shopping there. I enjoy my experience shopping this store and their clothing is one of my go-to's as a fitness professional.

First time in this clothing store; recommended by my wife. Walked in to check it out. Didn't plan…read moreto purchase anything. Walked out with trousers, zip up jacket and 2 hats. Plan to go back in a few months and see what's new. I recommend at least a walk in. Men's clothing is a mix of leisure wear, athletic wear and business casual. We were there 20 min to closing and didn't feel like staff was pushy to get us out. Very helpful and courteous. Hope this info is useful.

Best service I have had shopping the brand. Ryan the manger at this location is beyond helpful…read more First off he knows his product well. Always has a smile on his face. I had a problem with a gift card I received and he went over and beyond to work through the problem for me. I wont mention the location but another store was not willing to put forth effort to assist. If it was not for Ryan I would have been turned off on the Brand.

I walked into TM on Sunday around 2pm. Customer service was terrible. Two female employees…read moretalking to each other the entire time I was there. Not even a hello or can I help you. I spend quite a bit of money at TM every year. Save your time and money and go to TM at Fashion Island in Newport Beach. The employees are very professional and inventory is much better.

Great staff, super helpful and great selection of products. Was nice that they have a wide…read moreselection of sizes from small to 2xl.

***************** REVIEW 364 ******************…read more 1 of my favorite boutique in South Coast Plaza. What can you say more about Giorgio Armani? Classic, timeless, class, cut, and haute couture! Took mom & dad here, and my mom went banana. Lucky us, the day after Christmas sales. The store is well displayed, organized, nice, and the manager, a nice gentleman greeted us right away. @ this early AM, both my mom & I were in our sweat, looked like craps, but they didn't judge us! He then turned us to Yoshi, what a nice young saleslady. She was so patient with my mom, got us our drinks, and helped mom for good half an hour. I love it when people treat my folks well. It means a lot to me. Watching mom ran around & tried to talk to Yoshi in her broken English, made me smile. Another successful day for mom, 2 handbags, a pair of jean, 2 shirts later; she was happy. Dad wallet just became lighter!

I was there yesterday (12-6-14) at night and a young Asian male with spikey hair came over with a…read moresmile and helped us out. My wife purchased some perfume. He was nice and the store had a great atmosphere. We will return...thanks for the good experience

I've been a huge fan of this highly touted brand for over a decade! The customer service is…read moreamazing! The selection of high quality clothing is stellar! And the prices are a little steep! I always have an excellent shopping experience here! The staff are always helpful and super friendly! LOVE their fresh and modern designs! I can never turn down a classic clothing line! This clean shop is well maintained and orderly! Highly recommended! So thrilled they opened a Rails store in Fashion Island!!

Bree is so sweet and very helpful. It's a California; California aesthetic to a European…read moresilhouette. He was riding the rails in Europe and he thought oh my gosh everyone over here is so sophisticated. They have such a style to them. They're all stylized and back home in California. I knew that we weren't like that we didn't have this type of silhouette that they did in Europe so he thought I'm gonna put those together something very casual in California and relax, but with that chic sophistication of overseas European Italian took these influencers and came up with our aesthetic. And then everything else is just meant to really mix and Liv and integrate into everyone's lifestyle but really elevate your wardrobe. **Voice texting by Bree lol

Mr Hugo and Willy did a great job of providing customer service yesterday. My work boots got oiled…read moreup and I received new laces. This store is awesome and always provides great customer service. Thanks Hugo gor always taking care of everyone that walks through the door. Redwings forever.

Hugo helped me get my wallet repaired at their local shop !!! At first I went to a location at the…read moreLong Beach and they weren't able to help me !! Lake forest was a different story ! Thank you so much guys will definitely be coming back for my next set of boots.