Sitting in the parking lot pissed. I've come here on several occasions and have never experienced such terrible customer service. I walked into an already busy salon with only 3 employees, I wasn't even acknowledged or asked what I wanted. After 10-15 minutes of waiting, another girl walks in and within a minute a lady asks what she wants and takes her straight to the back for a wax (which is what I wanted!) I didn't want a mani or pedi, just a simple eyebrow wax! Now I'm going to look like a hairy beast for New Years, thanks Toms Nails! read more

Very very rude staff!! Will never come back to this place!! Unfortunately, I didn't ask for my technician's name but she hurt herself and she was bleeding while doing my nails and she blamed me for it!! She was so rude and tough! My nails look awful! I will never recommend this place to anyone, literally a waste of money. read more

I had such a bad experience from another nail salon, I kept driving around Downey finding another nail place. I called this place prices I loved. I forgot his name but he saved the day. I love gel nails and pedi. Defiantly recommend. I would recommend to come on weekdays early because you know the weekend everywhere is packed. read more

Tom's Nails - Nail Salons Near Me - Downey, California

.You will love the service and the price! Been coming here for over twenty years, and they never disappoint ! Prices are very reasonable, I always ask for Hannah, because I love the way she does my full set. They look so natural every time! Her sister Diane does a great job too, but Hannah is faster, and I hate sitting around forever ! Cathy is the owner, and she is always so friendly to everyone. Try it out,,,,,you will like it. Debra A. Oropeza The Happy Homemaker read more

First time here. Came recommended by my cousin and niece. She was a lil rough around the edges but got the job that I needed. Will def be coming back here. read more

This was my desperate need of a mani pedi to go spot until the last time I was here. The owner Cathy did my mani & pedi first she cut my big toe while cutting my nails and totally tried to ignore it until I pretty much took my foot down and started looking at the blood coming out! She did apologize but only cause I looked mad! My mani color which was OPI only lasted 1 day and half since their cheap top coat totally ruined it! Definitely not going back here! You get what you pay for here! BAD!!! read more

For $13 pedicure you get what you pay for. Mediocre pedicure. Massage was super short. She was quick, polish was ok. There were was no wait.. it worked since I just needed my feet done last minute read more

Had a gel manicure and pedi. Gel manicure was sloppy, they applied it all over my skin and didn't even clean it, by the time I told them, it was to late she said cause it had dried already. Pedi was good. $30 for both read more

Extremely disappointed with this place. I started going there about 5 months ago and I liked them. My last visit was about 3 weeks ago, I went there for a mani and pedi, it was a pretty long wait but I was okay with that. After that I left out of town and didn't realize I left my brand new work shoes there (nikes about $140). When I went back they said that they never saw them there (when I clearly know I left them there because I had not needed to use them). One of the staff members was being understanding about the situation and seemed sincere, but an older gentleman  (who might be Tom) was not, he did not seem to care about my situation and told me to look somewhere else. I am extremely disappointed with how this was handled because abviously a lot of people take their shoes off there and walk out with the disposable sandals and therefore they should have a better system of taking care of forgotten items. With all of this said I don't recommend this place because they cannot be trusted. read more

I went here like a month ago. It's okay...not terrible. Cheap. I've been here twice. The first time I got a mani+pedi. I think I had the manager working on my hands the first time and another woman on my feet. My hands looked amazing, she did the best french manicure I've ever had. As for my feet...not so great, she kinda dug deep into my cuticle and it was sore for a few days. The second time I went, I tried to get the same lady to do my nails, but she was busy. I ended up with the lady that did my feet the last time. I had to instruct her the entire time... She didn't do a good job on my cuticles and she was sloppy. Then, she finally painted them to look as good as she could do a french tip. When I left the lady who did my nails the first time could tell I wasn't thrilled and apologized. She knew I wanted her to do them and exclaimed that she doesn't usually help out unless they're busy or requested. (she was busy this time) She offered to have her do them next time. I have yet to go back. I could see that they have a lot of regulars for nails and eyebrow waxing. It was only around $21 for a mani+pedi, it's not like I was expecting something great for the price. read more

i've been coming to tom's nails for about 4 years and steven is my go to guy!! i love how he does my nails every time. i do suggest calling before to make an appointment just because he does get very busy at times but i would definitely recommend him to everyone !! read more

Tom's Nails - nails by steven - Nail Salons Near Me - Downey, California

Hannah is the best! I love her precision, flexibility, friendliness, and professional attitude. I usually call her by appointments. She has Tuesdays off. The prices are fairly cheap. The selection of colors are fair as well. However, customer service, neatness and the time span this woman finishes will amaze you. I will definitely recommend Hannah to all my friends. read more

Tina is the best. Always available for me! Always so nice, attentive, and professional. read more

Tom's Nails - Nails Tina did for me for the 4th - Nail Salons Near Me - Downey, California

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I went there a few times because no other options at the moment. They will tell you wait 20 mins but you wait 45 mins! The nails never last long they rush they service as well!! I was recently there waited 40 mins to be told there's no time to get in. Which they should have said that as I walked in the door instead! Bluntly rude too me read more

Came to get a full set and only two people were working. The lady told me to come back tomorrow because no one came in to work (not my problem). I came 2 hours before they closed so she could have fit me in. I guess they don't need the business. read more

First time here and I loved it. They make you feel comfortable and welcomed. Tina did my nails, she does an awesome job and she is very friendly. You can tell that she has a lot of patience with her customers because, I am very picky. Not ones saw her do a bad face to me or started complaining about me with her co-workers like they mostly do in other shops... Cough, cough like at Stella's Nails ... I am super happy that I switched. Also prices are more affordable here... read more

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Absolutely horrible! I never write reviews however my experience was so stressful, I felt I needed to share. During my appointment, the owner continually criticized how I was holding my hands and yelled at me to relax. When I get my nails done, I put out my hands and that's pretty much it. He was yelling at me so badly, I wanted to get up and walk out. He kept telling me I was stressed and I finally told him "I've been getting my nails done for years from multiple people/places with no problems and I've never been more stressed before." In addition, the price board said $30 and he charged me $40. At that point, I paid it just to get out of there. As I said, I never write reviews and for me to take the time to write one, I hope you take my advice and stay far away from that place. read more

Terrible customer service. The manicurists can be extremely rude, even raising their voices at clients for being a few minutes late. They need to take a course in customer service. I will not be going back here. read more

i have been going here for years. i always make an appointment with mimi everytime. she is great. this place is clean. no spa chairs or they are not fancy. read more

I have lived right around the corner from Tom's Nails for over 10 years and Mimi is by far the best manicurist hands down! She is very friendly and polite and she does a very good job with manicures & pedicures. Last week was my first time trying the gel manicure & she did a great job! I am so happy I found Mimi. I highly recommend her to everyone! read more

Do not come here if you are looking for a high-end, luxurious mani/pedi because this is more of a small, hole-in-the-wall nail salon. I've been coming to this salon for a few years now, and highly recommend Mimi for a good pedicure. She is friendly, kind, and does fantastic work on both men and women! She is very busy so an appointment is beneficial. The salon has recently added massage spa chairs, but does offer the traditional pedicure method as well. read more

I have a husband and 6 kids and having a pedicure is a luxury I don't often take time and expense for. Yesterday I went to Tom's Nails. Helen kept cutting the skin along my big toe nail. It hurt and bled. She treated it with some liquid and cotton. I went through the rest of the day with dried blood in the crevice between my nail and skin. I tried to clean it but it hurt and kept bleeding. I have been using antibiotic cream on it hoping it will heal. It is red and sore and hurts even when my bed sheets touch it. Helen is over-booked and therefore under pressure. Helen had a 9:00am appointment and mine was 9:30am. She took me at 10:00am. A walk-in customer came up to Helen and she told her she would do her right after me. Helen began to soak the walk-in lady's nails and another lady came up to her and told her that she had been waiting for an hour. Helen simply laughed and asked the walk-in lady if she would wait. I was happy to get out of there. I thought getting a manicure and pedicure should be enjoyable and relaxing, not painful and rushed. read more

One star is too much!! I will never come back to this place again!! It's dirty, the guy who did my feet made 3 of my toes bleed. Then when I call him out on it. The rude lady Tina who was doing my nails, started making fun of me. I will never go back. They talk about people in their language and laugh like we don't know what's going on. And to top it off, they are always playing those foreign channels when you walk in. Shouldn't they cater to their customers??? read more