I literally never leave reviews, but I must with this situation. They "appear" as a nice, clean…read moredental practice, but I cannot emphasize enough to go somewhere else. When I called to make an appointment, they said they take my insurance. Then, immediately after my regular, routine dental appointment, they said I owed a copay of $80. I thought that was high, but I wasn't overly concerned. Well, a few weeks later, I get a bill for an additional $120. Again, for a ROUTINE dental visit. Come to find out they are NOT covered by my insurance. Their excuse was that they "take" my insurance, but they haven't been in-network for 4 years. WHY did you not say that when I called? You KNOW that's what people mean when they ask if you take their insurance. My insurance company lists their dentist as in network, but apparently it's at another location and Herald Family told me they've "been trying" to get it taken down. I'm sorry, you've been out of network for four years, and you can't get them to remove you from the website? What a lousy excuse. I also had to wait 30 minutes to see a dentist after my cleaning was done because the dentist I was supposed to see was at lunch. Don't schedule appointments at lunch time if you can't see your patients. Stay so far away!

I have been a patient at Herald Family Dentistry since 2009 and have sent many people to this…read morepractice. I have had many great experiences with unpleasant dental work with Dr. Herald. I would highly recommend him and any of the staff working there. Recently, my husband went after years of knowing he needed to. I talked the place up because I was confident he'd have a great experience and, like many people, he isn't a fan of the dentist and due to various reasons, he needed a lot of dental work. Dr. Frew made sure she humiliated, belittled, and excoriated him, even noting that her dental schooling was expensive when he noted finances were one reason he hadn't come in sooner. I notified the office after we got home and the office manager called me. She said she'd talk about it with Dr. Herald. Husband went in for an appointment with Dr. Herald and he seemed to have no clue or, if he did, he didn't see to care. He left without getting anything done and will not go back. I'm beyond disappointed. I'd recommend Dr. Herald, but not Dr. Frew.

I needed an extraction-called a bunch of places & no one would help. I called dentists of Eastgate…read more My appointment was 2 days later & within one hour I had been numbed & tooth was gone! I finally found a place that listens & cares!

Man, is it hard to find a new dentist here in Cincinnati. I had to change dentist because they…read morestopped taking my insurance and it took me a long time to find a reputable dentist. At some point I gave up, but I found dentists of Eastgate and they had availability within the week which was kind of crazy. Did a little research and I can understand why as the dentists here at this location are fairly "new" - experience within the last 6 years. But that's not going to stop me. I'm getting my teeth cleaned LOL... Anywho, I was pleasantly surprised that I had a pretty good experience! The establishment is clean, staff are friendly, and it looks like they have up to date equipment and technology compared to the last dentist I had here at Cincinnati. And they didn't even push to do any type of upgrades etc. Which is nice! Teeth cleaning went well, overall a good experience. Not much time to create a rapport with a dentist first time around because this location seemed so busy! Anywho, pretty satisfied here.

Great staff! Makes a usually disagreeable experience very agreeable...Totally professional -…read moreAlways have the patient in mind. If you are planning any dental work this is the place to go.

My whole family has seen Dr. Marc Marlette for over 18 years. Then four days before my May…read moreappointment, I received a call saying they were no longer accepting my insurance. While I understand the business decision to drop my insurance, I am very disappointed that after 18 years of care, I was not told until 4 1/2 months after they initiated dropping my insurance that I needed to find a new dentist. They were very aware, cleaning appointments are being scheduled 8 months out. Sure enough, when I started calling around, the next appointment I could schedule is February, 9 months out. Basically I'll be paying dental insurance this whole year without anyone in my family being able to see a dentist.

I used to go here when my longtime dentist retired but I think I only lasted a couple appts because…read morethey were so pushy, sales-y and aggressive. A doctor should never be a salesman, but an advocate. I had gone in for a cleaning and asked if they could round off a tooth that was poking me.... 20 minutes later, the doctor had used a putty to reshape all of my teeth to tell me how much better veneers would look on me. They also apparently had to fill all these cavities I supposedly had. My doctor was appalled at how deep they drilled for a routine cavity and now I may have to get a root canal as a result. Truly the worst type of people that only want your money and that's it. Never would recommend as a dentist. Unrelated, but when calling them just now to reschedule an appt for my boss, Google lists two different numbers and their website has a third number. Shocker, all if the numbers lead to the same time with a menu to choose from. All choices lead to someone named Tristan and it goes straight to her voicemail without ringing and once you get to the end and are waiting for the beep to leave a message, the phones hang up on you. Every single time. Literally every time I learn something new about this dental group it's always bad. Don't waste your time, money, or sanity.

Terrible under new ownership since the Bells retired. Was fired as a patient by Dr. Joyce Crowe…read moreafter being a patient of Dr. Bell for over 20 years because I wouldn't agree to start a program of regular XRays. She said it is their standard of care despite it being inconsistent with the American Dental Association's own recommendation to only do so when symptomatic or clinically indicated. It seems to me they don't want to use scarce hygienist capacity for low margin patients, which if true would seem to be unethical.

My first visit. Staff was friendly and kept me informed. Dr. Smith examined me and answered my…read morequestions. I had a cleaning done and it was smooth and efficient. Highly recommend!

After a less than stellar doctor/patient relationship with a dentist very close by, I returned to…read moresearch for a replacement dentist when I came across Smith and Elliott. I made an appointment for a consultation and was able to be seen quickly, however that appointment had to be rescheduled and the delay for that appointment was quite lengthy. Once I arrived to the office I was not seen immediately. It didn't appear there was a dental emergency. just more appointments that there were hands in mouth. I finally was taken back to a well used exam room and subsequent trip to x-ray as I was a new patient. To this point, my review was a solid 3 stars at best. Then I finally met Dr. Elliott. I was very, very impressed with his interpretation of what I was going thru and we did have a few candid moments of proposed treatment which in all honesty I was expecting. Now I am on the wait list to get another appointment. Sigh, honestly, this is a first for me, being put on a wait list, so like in the airlines, if I don't get cleared for a seat, I'll have to go to "plan B".