Wednesday, May 30, 2012 I have been a client of Top Notch Heating - Cooling & Plumbing for many years. In May 0f 1999, I decided to sign up for their V.I.P Client Service. For a small monthly charge, I get the advantage of an Air Conditioning Check-up in the Spring and a Furnace Check-up in the fall at no additional charge (except for any parts needing to be replaced. Recently at 11:00 PM on a warm Saturday Night, we noticed that our thermostat was not working, and no air conditioning. Knowing that they advertise 24 Hour Service -7 Days a week and never a charge for overtime, I called (at 11:00 PM). A lady promptly answered and I explained that my A.C. was dead. She said she would have a repairman call me shortly. Within 5 minutes, he called and I explained the problem. He told me that he had another call scheduled for Sunday, but since I am a VIP customer, he would be out to see me between 7:30 & 8:00 AM. He was there on time. He checked the thermostat and went to the furnace, removed a panel, removed a cover for electrical parts and said the wires and the transformer were burnt up. He went out to his truck, got the parts, replaced them and was gone before 9:00 AM and we were back in business. That is the kind of service I appreciate. Perce C. read more

I recently switched to Top Notch to service my heating and A/C and am so glad I did. I called them for a second opionion and estimate on some work I was told I needed to have done by another HVAC company. The technician thoroughly checked everything out and gave me his HONEST recommendation - I did not need the expensive work I was told I needed. He easily could have tried to sell me something I didn't need, but instead was honest - which resulted in a new customer. Top Notch's technicians have been professional, knowledgeable, courteous - and most importantly - honest. That's just good business! From here on out, I go with Top Notch and I would highly recommend them to anyone. Judy R. read more

We had our 16 y/o AC fail right before the 4th of July this year. Gave Top Notch a call for a service check. The tech showed up early and quickly discovered the issue and gave us some advice. The problem was low refrigerant. Unfortunately the system used R-22 which is obsolete and expensive. We had to be out of town over the holiday weekend but Eddie worked with us over the phone and e-mail to find a solution that worked for our house and our budget. Installation was on schedule and went perfectly. Yes, it's a big expense but the scheduling and quality installation along with answering all my questions thoroughly (I'm an engineer) was much appreciated. read more

Had a great first experience with Top Notch. 100 degree day, and of course AC goes out. Our neighborhood website recommended Top Notch, so I called, and they were at the house that afternoon. Wayne was very professional and courteous to work with; capacitor was bad, and he replaced that. Compressor wouldnt start due to thermal overload; he cooled the compressor down with cool water, it reset, and started up! Some companies might have said the compressor was toast and I would end up paying thousands for a new system. I will continue to use Top Notch in the future; nice to know there are honest companies out there still. read more

Top Notch was the previous homeowners recommendations, so I decided to give them a try when the wireless thermostat quit communicating with the system. I purchased the annual service package at that time. the problem was fixed. A month later the motor on the compressor on the AC condenser went out. The service package put me toward the top of the list. Eddie was even better than the first tech but both were competent. Office staff handles the phone well. Very good customer service. I plan to stay with them. (I'm not from Houston, so not sure why the Yelp post says "Houston") read more

They took over the company that I had purchased my soft water system from, I noticed it hadn't used any salt so called them can the gentleman came and did some things but later when I noticed my skin was so dry even though I used lotion, I called they came and he ran some tests and said the brains of the system (my words not his) needed to be replace and he did that and wow now my water is what it should be and I am going to have to purchase some salt in a few months. I am very pleased with them and how courteous they were. Very good company read more

I have had Top Notch taking care of home issues for more than ten years. I pay about $16 per month, and they give me a discount on any issues, AND come and check the heating in the fall and A/C in the early spring. They make sure that all is working well, and I won't have any surprises of anything breaking down. It is a reassuring feeling for sure! They always call and make an appointment with me to get this done every year. Their service people are also great, and explain issues well. I wouldn't use any other company. read more

we have been very happy with the service from top notch. The Technicians are knowledgeable, friendly, and efficient and do a great job. They answer all of our questions, provide us with information prior to beginning any service and discuss what is involved in the cost We have a maintenance contract and will vm to it with routine service and maintenance through them which is a reassurance we can keep everything working as it should and avoid costly unnecessary repairs Would recommend tous company to anyone for HVAC service. read more

Our AC unit failed and we contacted three contractors that had been recommended by others in our neighborhood through eneighbors. Top Notch was out within an hour to discuss our options as we wanted to replace two AC and furnace units as our equipment was 24 years old. We chose Top Notch and were very pleased with the installation and customer service. The installation crew was very courteous and respected our property, including laying down tarps to protect the carpet, and wearing shoe coverings when coming in from outside. read more

My appointment was scheduled between 8 am and noon and the technician arrived at 10:15 am. He checked the air conditioner, furnace and humidiifer, as well as changed the furnace filter. He was courteous and was careful not to leave a mess. He gave me some tips to better regulate the first and second floors of the house which was helpful. This is the second year they have inspected the systems and I will continue to use them in the future. They are professional, courteous and do quality work. Thank you. read more

Top Notch technicians are always professional and friendly. They stay true to the scheduled time and I have never had to wait. They always call to let me know when they will arrive. The reminder postcards are important to me as I do not keep track of when I need service. Being a loyal member came in handy when a lightning strike took out our air conditioner and within three hours our ac was fixed. During our heater check up the tech checked for any carbon dioxide leakage. Thank you. read more

We have used Top Notch for years now, and have remained happy with their service. The servicemen are not only professional, but personable as well. They arrive on time, take the time to explain their work and are happy to answer any questions I may have. Our serviceman even took the initiative to show me how to better distribute the AC throughout all levels of the house (I didn't even have to ask!). We would definitely recommend them! read more

Our air conditioning unit broke down this past weekend, so we called Top Notch to get a diagnosis and for repair. The service professional, Eddie, was courteous and diagnosed our problem (broken circuit board) with expertise. He was able to purchase the part and replace it, fixing the AC unit within 2 hours. Overall, Eddie was extremely efficient and professional in mannerism, and we are extremely satisfied with Top Notch's expertise. read more

Top Notch is as good as it gets!! We have used them for about 5 years to perform annual maintenance on our air conditioner/ heat pump and furnace. They are available 24 / 7 and have offered to come out at 11:30 pm on the weekend when we had an issue. We have mainly dealt with Eddie and he is wonderful! We are extremely happy with him and this company and don't plan on looking anywhere else! Highly recommend!!! read more

I don't leave too many reviews but I felt TOP NOTCH deserved it ! Out family has used Top Notch for over 20 years and they never have failed to provide excellent service. Wants your are a regular customer you are put on the top of the for fast repairs and cleanings ! We recently decided to upgrade our A/C and Furnace, The Installation was well done and timely. And you can't beat their warranties too !! read more

Top Notch offers a great service. We are VIP members which provides great benefits like reduced pricing on parts, yearly maintenance on heating/air units and no waiting if you have a problem. They offer peace of mind. The technicians are always very friendly and professional. We have been customers of Top Notch since we have owned our home. I would recommend them to our friends and family. read more

We have used Top Notch for quite a few years. We use the VIP membership which is well worth the money as we have a furnace and air conditioning check-up included with this membership. Eddie is competent and good at explaining what he is doing. The people who answer the phone are cordial. Being a VIP member helps for quick service if you have an emergency. There is a senior discount also. read more

I've been with Top Notch for more than 20 years and have long been impressed with the company's service work. I called on Monday morning with a small furnace issue. They were out that afternoon and fixed the problem. And they completed the spring AC tuneup while they were here. So they were flexible as well. I've found their price quotes for a new furnace or AC to be on the high side. read more

I have used Top Notch for several years. I have two furnaces and air conditioners and they work very hard. With Top Notch looking after these systems I feel totally confident they will run well. Everyone, from the ladies who answer when I call, to the service men are friendly, know their business and my systems, and take great care of everything. Highly recommend them to anyone. read more