Couldn't have been worse! Brought car in for an oil change and inspection. Got it back with a check…read moreengine light and multiple error codes. I opened the hood to check the oil and the engine cover was just sitting there sideways. I immediately went back in and notified the front desk, they had a mechanic look at the codes. Mechanic thought it was the battery or alternator but checked both and were fine. He then tried to reset the error so I could drive it and see if it went away. So I drove it home and it immediately came back. I returned the next day to have it looked at and they took 4 hours to call and tell me it has multiple errors and they suggested I take it to another shop to be fixed and assured me they didn't do anything wrong. I took it to a new shop and they found the issue instantly. When they replaced the oil filter they stripped a wire harness and shorted the electrical system. Have video and pics of the damage. $600 later everything works fine again. I don't ever plan on taking my car here again if they don't make this right.

Kyle and the techs at shop 8128 kwik kar took care of my vehicle inspection really quick. I…read moredefinitely would recommend them.

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

Great service Quick and professional…read moreThank you for your help!! Friendly with good attitude!

Very knowledgeable mechanic! Don't let butlers age fool you, he is wise beyond his years. I needed…read morea tire replaced on my f150 and when I mentioned I needed Freon for the AC he said "I can take care of that for you" which I was not planning on for this visit. I am a female and most of the time it's assumed I have absolutely no knowledge of car mechanical issues/prices, I found his rates to be fair and very reasonable. I look forward to reaching out in the future for any mechanical problems. Highly recommend

Hello, Tim is 5…read moreSTARS . On time, honest quality, fair, dependable and great fast customer service! I recommend him for all my vehicles needs. NIKI

After 5 weeks of sitting inert, the battery on my vehicle needed replacing. Towing it to an Auto…read moreZone or O'Reilly's would have been expensive. Luckily, Tim from Maverick Motors was more than willing to head out my way and replace the battery with a higher quality battery at a very reasonable price. Tim is a military veteran and takes pride in his work. He worked on my ride quickly, and was respectful of the workspace. I hopefully won't need his services again, but would call on him if needed in a heartbeat.

Outstanding knowledge of all things Toyota. Why trust a general shop when you can have a specialist…read morethat knows Toyota?

Amazing service and reasonably priced! Loved my experience. My hubby has been going to Mayo for…read moresome time. Moved to Texas 4 years ago and finding a knowledgable and professional mechanic was a priority and we are so happy to have discovered Mayo Automotive.

Called CJ's for brake repair on all four wheels. The communication is top notch. Within minutes of…read morereaching out, I had a quote and an appointment set up for the following day. The mechanic (CJ?) called me when he was heading to the house and texted when he got here. He had the brakes replaced quickly and texted me when he was done. The price was less than what a local shop quoted me. I suggested that I thought additional work was needed to see if he'd take advantage of it to charge more. He didn't. He said it wasn't necessary and explained why. Loved the work ethic, honesty, communication, and professionalism. Will definitely use this company again--especially for oil changes (so tired of the up-sale tactics at the other places).

I called CJ because my generator wasn't working during the recent ice storm. He was able to come…read moreout in two days (the roads were impassable). Two days later slipped and slides his truck to my house (the roads were better but still slippery). He quickly diagnosed and fixed the problem. He also changed the for me because it was due. He was prompt, friendly, skilled, quick, and the price was fair. Highly recommended!

Great experience at NTX. Brought my car in for collision repair and ppf they had me in and out in…read moreno time with my car looking brand new. Will be back for tint

I brought my 2018 x1 here for a second opinion. They diagnosed the problem within 10 minutes…read more Bimmers Only fixed the problem which was the wheel bearing, which made sense since the noise was coming from the rear wheel and not the coolant pump which Autoscope said it was. Bimmers said my coolant pump did not need to be replaced and this saved me thousands and fixed the problem I had taken to Autoscope to fix for over a year! They kept saying they fixed it and each repair they did was over $2800 - more than $10K in one year and problem was never fixed. Everyone at Bimmers is professional and HONEST and knowledgeable!

I had an inspection done by Meineke. I walked in without an appointment and was taken right away…read more It was a fast and easy experience. The front desk coordinator was efficient and professional. I appreciated everything they did to make it an easy positive experience.

They started work in car before authorizing any charges or work. They already drained the oil and…read moretook off oil filter. Informed them the work was not approved/authorized and they said we will try to put the old oil back in car (who knows what debris and junk was in the collection container). They loosely put the oil filter on. Drove car straight to Walmart and got oil change done and saved $140. Walmart said the filter was very loose and would have caused oil leaks. Don't go here.