Yelp 100 Challenge 2025 - #58 Visited in November on a rainy Tuesday and it was a great decision. Be sure to check online for different deals because prices vary online than in store for booking ahead. Customer service was great. You fill out a wavier upon entering and then you're helped by an employee. After picking how long you jump, you enter to watch a safety video before being released to play. Fun toddler play area with plenty of trampolines. read more

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My favorite thing about TopJump? There's a time limit! Each session is one hour, so your kids are free to jump their little hearts out, climb their little legs off, and parkour their little pants off for one hour. And then ... a giant voice booms from the sky that everyone wearing white wristbands need to leave because their time is up. Hey, we're wearing white wrist bands! "Aw!" You say to your disappointed children. "We have to go! They are making us leave. No, we can't stay longer because otherwise, we'd be breaking the rules." And it's not your fault that you're making your children leave the "funnest" place they've visited all week. It's TopJump's fault. The booming voice is the bad guy, not you. Thanks, TopJump, for having a time limit. Otherwise, it would be hard to get my children to leave this place. This place really is fun for kids. There are trampolines, a trampoline dodge ball court, trampoline basketball courts, ninja courses, a foam pit, an area for really young kids, and lots of rock wall climbing in a different section. The climbing area was where I was most nervous, but they show you how to snap into the climbing system. Parents help their kids do it, and it's super simple. By the end, my oldest child was doing it himself and helping other kids, too, so it's very easy. The climbing area is where adventurous kids can really show off, because there are lots of different things to climb. I'm subtracting one star because the joint is a little worse for the wear. You can tell that the building is old, and things just look a little peaked. But there are lots of attentive staff everywhere making sure kids are playing safely, so that's the most important thing. read more

Brought the girls here for some jump fun while on vacation since a cold day and we really didn't want to do outdoor activities. Cost is $16 plus socks $3.50 per jumper. They have dodgeball, ropes, foam pit, trampolines. They do make all watch a safety video before entering the play area. Very disorganized and confusing place. You go in and sign the waivers like any other jump place. You then get in line to pay. You pay and they don't say anything to you about anything. It was confusing trying to find the entrance to the area where you jump. We finally found a door but it was an exit. Ventured on and found the entrance. Right when we were about to open the door a crew member yells from the booth to wait. And nothing else. We are like ok. So we stand there. Then a few minutes later he announced for all jumpers with the orange band to line up at the entrance door. Then we are taken into a room to watch a video. Then they are able to enter and jump! Whew I'm exhausted from describing this. Hubs went to get us water. There was no separate checkout for food/beverage. He had to ask a staff member to be told that it's the same line as the one for jumper admission. How stupid! So he had to wait to the side until his turn. read more

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It was fun, but not really for the price. It is very small compared to other trampoline parks I have been to in the past - when you leave make sure to check out the candy store for viral candies!!!!! read more

TopJump Trampoline & Extreme Arena - Trampoline Parks Near Me - Pigeon Forge, Tennessee

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It did have a lot of space but I must be spoiled in Pittsburgh or something because ours here just have more options. The biggest disappointment for us was that the ninja course was a bit too high for our 6 year old but he's too big for the toddler area so he had less options. The employees weren't super friendly and we had to hook our own kids into the rock climbing area so I had to rely on another parent to show me how. And on a personal note there was an arcade game prize with a creepy character that terrifies my children (Huggy Wuggy from Poppy's Playtime). I'm sure it's not the same for all families but my 6 and 8 year old have a phobia so I can't blame the place for that. Just a heads up for other parents that are in this same specific boat. read more

TopJump Trampoline & Extreme Arena - The end of the ninja course - Trampoline Parks Near Me - Pigeon Forge, Tennessee

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Our family had a good time here! Good rainy day activity if you're on vacation! We watched a safety video before entering! I liked that- our park in NY doesn't have that! It was much smaller than our park in NY, we have altitude back home! However, it wasn't too crowded, so there was plenty of room for our 8 & 10 year old. They enjoyed the jumping space, basketball area, foam pit, and the climbing area. My 1 year old had a good time in the toddler area. There is a small slide, lego blocks, 9 trampolines, a foam pit, and a house to play in. It kept him busy for about 45 minutes. read more

TopJump Trampoline & Extreme Arena - Toddler Foam Pit! - Trampoline Parks Near Me - Pigeon Forge, Tennessee

I have been coming to Gatlinburg since 1990. I brought my two grandkids kids and the rules aren't enforced with local kids. It was unbelievable. The staff was rude. I will NEVER ever go there again. It was the worst experience I've ever had in 35 years. I don't know who the manager is but he needs to get that staff trained. read more

The dumbest rule they have is that kids under 42" can't jump, the place is dead, there's not a single person jumping on the "big kids" area, I definitely hope you take your business elsewhere for the amount of money you will be paying in this place. I would give it 0 stars if I could. read more

It was nice . Need a little help on the cleaning up part but other than that it's ok . Staff is very young and inexperienced but for the most part it's ok read more

I have come here with my family a few times, and had a lot of fun. Highly recommend. One of the best trampoline parks ever.

DO NOT WASTE YOUR TIME OR MONEY HERE!!!! Terrible experience. They would only allow my 2.5 year old toddler in an area clearly designed for babies. He wanted to jump on the larger trampolines with his siblings and every time he tried staff yelled at him. We frequent the trampoline parks in our area (Cincy) and have NEVER experienced strictly confining a child to one tiny play area. I also have to mention the playground they had in the baby area was unstable and unsafe, it was missing three large bolts on the bridge. They had large dirty blocks in the area as well. The whole thing was cheap. My 9 yr old daughter was most excited to do the ninja obstacle course. The rules are posted in print stating you must have closed toe and closed heel shoes. My daughter was denied access to this and came to me in tears stating the teenager running it said she is required to wear gym shoes. She was wearing high quality low cut boots w treads which met the posted requirements. I asked to speak with him and he told me that the policy changed bc gym shoes have more stability. I explained that these boots have far more stability than gym shoes, and he said there's nothing he can do. We gathered our things and I asked the manager for a refund. She said they don't do refunds. read more

This was a great all ages place That had an amazing concept. They had stuff for the little kids stuff for the big kids and stuff for the medium kids. Their trampolines a ninja Warrior course a Dodge ball area a baskeball hoop area in a rock wall mountain climb obstacle The kids had an absolute blast and you pay by the hour. Go to pingeon forge check this out read more

On our last day in town we stopped to jump for an hour. We walk in and the smell of candy hits you in the face. I can just feel the cavities forming in my teeth. I could smell the candy on my hands in my hair and on my clothes while we drive home. The attendant was super nice and help full. You have to watch a safety video before you jump which is nice. The park isn't that big but we had fun doing the climbing stations. There was a toddler Area where our little guy had so much fun in. Slides foam block pit and a play house area. Would definitely recommend if in the area. read more

One star is being generous. The employees didn't seem to care about anything. I paid for 4 park hopper passes and almost didn't get to do mini golfing because the lady that checked us in only put one pass on our card, but luckily I printed out the park hopper passes and we were able to play due to that alone. We got cheated out of $3 at a game in the arcade and waited 10 mins for someone to show up and give us a refund we were told we'd get and no one ever came. We waited at the counter to turn in our tickets for about 15 mins before someone came over, and then never rung up the 400 tickets on our game card. The employees didn't seem to want to be there. Some in the climb area were on their phones instead of helping the kids. The employees also seemed annoyed when having to do their job. This was not worth the money spent for my son's birthday experience. read more

It needs to be more organized. The entire time we were there I wasn't sure how the wristbands worked. It sermed like the employees were also loosing track of which people had on which color bands. It just seemed like folks just stayed as long as they wanted. But the kids had a lot of fun. As a parent it gave me anxiety. Pros: the bathroom was clean, the arcade selection was nice, lots of stuff for all age ranges to enjoy, the sitting area that overlooks everything Cons: poorly organized, expensive snacks read more

TopJump Trampoline & Extreme Arena - Arcade games - Trampoline Parks Near Me - Pigeon Forge, Tennessee

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A lot of fun! A great workout for all ages! Definitely recommending to family and friends.

they had a lader and the let dont let you go on it . they were so rude they did not let my sister go in the big area . I left made is said cuss words and I was so mad. it was 200$ and it was no fun they need to put in more stuff for the littles and may be nicer to kids how can't do the rope . my sister and I did not have fun at top jump . read more

Bad customer service, worst employee attitude. Low quality attractions. Came a couple of times because relatives wanted to. Do not recommend. read more

Cheap price for several activities. Enjoyed the rock climbing and completed the ninja course in under a minute. However, there's a candy shop at the exit so watch if you have kids. read more

Last two times on my child's visit the ninja course had been closed for repairs. I don't think any repairs are being done over the last three months. The place looks the same without any progress. Remove this feature from your advertisements..The BBB has been contacted.. a sign on your door about the closure can't be up from that long. read more

Started off a little rough with one of the staff members being kind of rude, but Terry made up for it. Super cool guy. Very friendly and interactive. Our kids had a blast. read more

We had a great time. Granddaughters loved it!!! Staff was courteous and helpful!!! Someone hit my car in the parking lot. Afterwards several of the staff asked me about the damage to my car. They genuinely cared about what happened!!! read more

TopJump Trampoline & Extreme Arena - Raylee climbing!!! - Trampoline Parks Near Me - Pigeon Forge, Tennessee

Booking a group was easy and the staff was friendly. There was something for everyone and we had a great time!

Kid's Choice, for Top Trampoline Park. TopJump has the State Of The Arts, Indoor Trampoline park. My son loves to use their Open Jump , Air Bag, Fire & Ice Ninja Course , Basketball, Dodgeball , Battle Beam ,Kids Zone at Top Jump. They also have the nation's first sky-high climbing adventure, Clip 'n Climb. Top Jump climbing arena has over 20 different climbing lines to test your abilities. And most of all they have a HUGE arcade, Sugar Rush Candy Store with candy all the way to the ceiling. TopJump also has a place for parents to relax and see the whole park with free wifi. The entire staff is always friendly and very helpful, the facility and restrooms are always spotless "super clean" Trampoline Park. https://www.youtube.com/watch?v=qEUHNPXX8u0 read more

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Had a great time, Great service espicially Anastaisa was a big help and she was super nice at the front desk.

We were very disappointed. The obstacle course was closed and the toddler area did not have much to do. The toddler area has a very small corner for toddlers to jump, the rest is blocks to build and a small plastic play set. I have more activities for my toddler to do at my own house. The entire place could use some updating. We will not be back. read more

Indoor trampoline park with a small indoor arcade, virtual reality gaming corner, and rock climbing wall. My kids are 11 & 14 ....their favorite activity was the trampoline dodge ball. Great rainy day fun in Pigeon Forge. Employees could have been more friendly, but it was a busy weekend. read more

TopJump Trampoline & Extreme Arena - Trampoline Parks Near Me - Pigeon Forge, Tennessee

There's not much to it compared to most trampoline parks. That said - my kids had a good time. We spent about to hours there. Between the jump time and the arcade, we spent around $50. We were able to use a coupon code for $2 off each kid. We found it online. They seem to discourage the parents from jumping. My wife and I expected to pay and jump, but that must be abnormal here. We thought we purchased 4 passes, but they rang us up for just the kids. Other parents had the same experience. A little training at the counter would help this place grow its revenue. How much are they losing daily on assuming the parents are not participating??? read more

LOVEE THIS PLACE so fun for kids all ages just wish they had more places for older kids trampoline wise BUT LOVEEE

Friendly staff and clean environment. Saff member Robin was very helpful. Kids loved the place and didn't want to leave. The Top Dodge was fun for the kids and me watching. read more

Do not come here if you enjoy other trampoline parks. My 3 year old was restricted to the toddler area and could not play with his siblings. This place has so many rules that you cannot enjoy yourself. In the climbing area my older kids had no help because I was restricted with my 3yo. We climb and jump in our home town and have never had so many issues with rules. Stayed 30 minutes and everyone was ready to leave. Waste of money. read more

Here's a picture of my incredibly bored 5 year old. He was 1/2 an inch too small to play on the trampolines. They made us sign our life away on their waivers, watch a video that doesn't apply to the foam box he was allowed to play in. What exactly was the point of that? We wanted to leave as soon as we saw the "play" area and the manager made no effort to issue a refund even though we didn't use the facility. We basically walked in and handed them $15 for nothing. My kid is small for his age, I signed a waiver so if I think he's ok to run on the trampolines then it should be fine. Not like he was 18 months old or even 2 years old. The least this establishment could do is tell us at the door "hey, you might want to take a look at the area to see if its worth it". I would've turned around. Save your money. Can't wait to get back to Chicago read more

Went to this place for my daughters birthday but they would not allow her to jump due to a slight disability where she needs minimal help from an adult. Josiah discriminated against her and said she couldn't jump. My daughter was heartbroken. They will allow toddlers who can't walk well to jump, but not a 7 year old. I would not recommend this place to anyone. They should be ashamed of themselves for discrimination of a child with disabilities. read more

Very fun and great/cheap prices. Some of the staff were great! Wish the upstairs was set up more nice but it's definitely worth going.

This is my second review of this place and I couldn't be more happy with this place! The staff is friendly and helpful and love their jobs. They enjoy playing with kids. This means so much when you have a bunch of active kids jumping around. My little one came in with his birthday shirt on and they gave him a icy in a sports cup for a keepsake. We visit on lots of our trips to pigeon forge so my active boy can runoff steam and I can rest in the chairs. We enjoy our trip more and more each time we come. read more

Staff was rude. We spent 15 minutes trying to figure out the waiver kiosk, we were offered no help. Our verification code that is REQUIRED to jump didn't send until 4 hours later. Once we spent 30 minutes on the kiosk, code, and ticket we were told we couldn't jump with our child; and she would have to jump in a separate area by herself. We left. read more

The outside of the building is a little misleading, you think it's mostly a jump place but it's really 1/3 jump area, 1/3 arcade, 1/3 candy store. That said, my younger kids had a blast. Only one thing was closed down about it due to covid. We also couldn't let our kids do the ninja course because they wore crocs and instead of shoes. The site wasn't really clear about the need for shoes for some parts. Other than that, the price for what you get was good. They were keeping everything clean and sanitized well. read more

Really fun place for the family. The arcade was cool with different games and prices that way you didn't go broke trying to play. The climbing was extremely safe and the jump area was huge. The toddler zone was awesome and had plenty of stuff for the kids. The best part was the staff was nice and seemed to enjoy their self. read more

TERRIBLE FOR TODDLERS AND PARENTS! The good reviews posted on their page are mostly from the employees that work there. Shannon was extremely rude to me. I had no warning yet she came up to me and said your toddle can't climb that it's a rule do it again and I will kick you out. The toddler section isn't practical. The parents have no where to sit. We got socks and paid so we could jump with our son but there isn't anywhere you can do that at in the toddler section. You can't take your kid to the large section it's a rule. Even if you had a place to jump with your kid you wouldn't be able to any way because you can't hold hands while jumping, it's yet another rule. When I brought it up to the manager later on, he was unapologetic and did nothing to make it right. read more

Very crowded for the times we are in right now not to mention little kids running on your trampoline every time you start jumping and the workers doing nothing about it. Trampolines were also not bouncy. read more