Was the easiest car buying process!! The owner is nice and…read morenot pushy at all. Would 100% recommend, buy and support locally owned businesses instead of big car dealerships.

Great services and honest . I trust them 100%. This is our " go to" place for all our automotive…read moreneeds. If you need anything from a simple NYS inspection all the way up to a major repair work, Blatner's is a one stop shop. They also sell a large amount of quality used vehicles. The owner Rob Blatner has been in business for many years and is a trusted member of the business community.

I recently went to Towne Hyundai in Orchard Park for an oil and filter change for my car, and I had…read morea great experience. The service was straightforward and I was charged $108.74. While my car was being worked on, I waited in their customer lounge, which was very comfortable and well-equipped with free WiFi and plenty of charging outlets, which allowed me to get some work done on my laptop. Also has a coffee machine, and a water dispenser etc. They also sent me a streaming link so I could actually watch my car being serviced in real time. Overall, everything was smooth, professional, and convenient.

After multiple frustrating experiences, I feel obligated to warn others about the service…read moredepartment at this dealership. The first issue occurred when I brought my car in for a leaking tire. I was told the repair would take a couple of hours and that I'd be contacted when it was complete. I later received a call pushing the timeline back even further. However, when I returned two hours before that updated estimate, my car was already finished and sitting in the lot. Staff had no explanation and only confirmed after checking with staff that it had been done for quite some time without anyone notifying me. To make matters more confusing, there was also internal miscommunication about the repair itself. At one point, someone questioned who had approved a new tire as if it were a "custom part," which only added to the lack of clarity and confidence in their process. More recently, I brought my car in due to concerning brake noises. I was initially told there was no availability for two weeks. After explaining that I rely on my car for work and didn't feel safe driving it, they suddenly found space earlier. I was told I would receive an update around 5 PM after dropping it off at 11am. Once again, I never heard from anyone and had to call myself. I then had to rush to pick up a loaner vehicle, only to be told that my car hadn't even been looked at because they chose to prioritize a larger project. Had I not followed up, I would have had no way to get to work the next day. I am now left driving a loaner with no clear timeline for when my vehicle will even be inspected. Consistent lack of communication, poor organization, and disregard for customers' time make this an unreliable place for service. I strongly recommend going elsewhere. Update: They didn't fix what was wrong with my vehicle and fixed another aspect of my car. The noise I raised concern for came back TWO hours after picking up my vehicle. Before i picked up my car I had to call them to question when was the estimate time i'd receive my car back. When I brought it back I was asked to take it on a test drive with the tech where he proceeded to say yea I wasn't able to replicate that noise but it's really concerning... I have time to look at it today. (this was a Friday). Come Tuesday i haven't heard anything from them and decided to call ONCE AGAIN for any update on my car and the girl proceeded to tell me parts were ordered. I questioned why I have to continue to call them for updates on my car and what was the reason I was unaware my car needed certain parts or what repair is being made. She had no answer other than my advisor should have called and she's not in on Monday's. You have had my car since Friday it is 4 days later, and I am still in the dark about what is wrong with my car and what they are fixing. But don't worry parts are ordered...

Wasn't planning on car shopping today but that's not happened. I spotted this dealership that I'd…read morenot noticed before. I swung in to see what they had. Welp, I spotted a vehicle that was already spoken for but was able to look at it in real life instead of always online. Ended up with a sales guy- Joshua- probably one of the most pleasant, non pushy, factual and realistic salesperson I've ever met. If there was something he questioned, he double checked with his sales comrades and found out truth. I believe he'll go far in his line of work. As for only four stars, wellllllll... his Mgr promised something and when I get it... if I get it , I'll update the stars ...

​Loyalty clearly doesn't mean much here anymore. After patronizing this dealership for years with…read morezero issues, I brought my vehicle in for a state inspection. It was failed due to ripped windshield wipers, which would be fine if they offered a reasonably priced fix. Instead, they tried to charge me almost $80 for a pair of wiper blades--a 100% markup over what local automotive part stores charge. With people struggling financially lately it is my opinion that this is very unreasonable. You can go to any local automotive parts store and find windshield wipers for anywhere $20.00 - $40.00, installed for free. In my opinion,​ using state inspections as an opportunity to price-gouge repeat customers is completely unacceptable. Very disheartening experience, and I will be taking my business elsewhere in the future.

Yes, I concur entirely with the previous poster regarding this dealership. It is a very, very fair…read morein dealing with its clientele, and treats the buyer with respect. I too purchased a vehicle from this location, and Lisa was absolutely rid myself of the negative reputation of the stereotypical aggressive and unrefined sales rep. She is completely professional, helpful, responsible, and easy to deal with. I am sure she is very successful at her work because she does it so well. Also, in dealing with a couple of minor issues on a previously owned vehicle I purchased, I too dealt with Melissa, and she offered completely acceptable resolutions to minor issues related to the sale, and needed to be adjusted. Absolutely entirely pleased with the sales process and how I was treated, and the vehicle is one of the best I have owned with no mechanical flaws whatsoever. Just routine maintenance as recommended in the owner's manual, and I have had carefree driving for near 130,000 miles and going strong My car has been a very durable, reliable, and quality-built vehicle. While WH Cadillac does not have the glitzy "shock and awe" gleaming glass and steel showroom of the Mercedes-Benz concession in Clarence, or the Lexus dealer in Amherst, who the hell cares? I am here to buy a car. I like the understated respectability of WH Buick GMC Cadillac.

I enjoy coming to this West Herr of course when I have a need. The staff are helpful, courteous,…read morevery timely. The inside is very clean and the A/C is always kicking to keep you cool during the hotter months. The salesmen/women are also really helpful. I've dealt with Donny Graham for years now and I won't go elsewhere. The only complaint I have is the parking around the building. It is very limited and congested. Be careful when finding a parking spot.

Since buying a new car less than a year ago, I am having horrible luck with my tires! I've had 2…read moreflats! West Herr is right around the corner from my house so I've been coming here for those and oil changes. I want to say service continues to be top notch! I couldn't imagine myself going anywhere else for service! Today in particular, the service area opened at 7:30am and they had me come in at 7:50 (as soon as we spoke!). A shuttle just happened to pull up as I dropped off my car and i immediately got a ride home from a very nice man. My car was done 2 hours later (found leak and patched it and also gave me an oil change). The shuttle came to get me right away! I want to say my service advisor Jessica was awesome and I'd love to work with her any-day. And that goes for everyone I came in contact with. Repairs are so much less stressful with service like this and I'm so glad I started working with a dealership for my repair and service needs ... 180 degree difference from going to a shop and in the best way.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

Sound the trumpets, start the parade, let the fanfare begin--WELCOME to my THREE-HUNDRETH YELP…read moreREVIEW! :-D As with all of my centennial reviews, I like to pick someplace significant to our fam' to write about. For number three-hundred, I landed on West Herr Ford of Hamburg: ** We have had our trusty family trucker'ster, our much-loved 2012 Mazda 5, since we bought her brand new in 2011. ** But she had almost 130K miles, and was starting to give us some nagging issues. ** I literally cried, and cried hard, parting with my beloved Mazda 5. :-( #RIPMazda5 ** But West Herr Ford of Hamburg was there to soften the blow from losing my dearly departed. ** I started our West Herr journey entirely online, first confirming I could get the financing I wanted; the online application and communication was fast. ** Then we shopped around entirely online for a vehicle that met our requirements; the online filtering and saving was also very easy. ** I was in email communication with John Foster and Bill Pease, who were very fast and helpful in snagging the specific car we wanted to see, and setting up the test drive. ** Buying during pandemic times, Bill and John were also totally accommodating to keep our interactions as contact-free and sanitized as possible. ** When we decided to purchase the vehicle, Bill and John were also fantastic to hold it for another week for us, so we could make a larger down payment and improve our financing. ** Negotiations were all by phone and online as well; in the end we came to a fair price and great deal that met our financing needs, and got us the vehicle that met the needs of our family. ** When it was time to pay and sign, Bill and John were again very patient and accommodating to have all of the paperwork finalized, so we simply had to sign and pay our down payment. It was a lot of papers to sign, but they put us in a private sanitized room, and it did not take long. ** We left the vehicle for some additional work, and once that was done a few days later, a couple of very friendly West Herr guys delivered it right to our home. Thanks Dylan and Dylan's pick-up ride! ;-D ** And so far, so good, #KnockOnWood!, with our new-to-us sweet wheels! ** We went with a 2017 Chevy Equinox LT; we wanted a bit more car this time around than the Mazda 5, just enough to haul our pop-up camper or bikes. The 2.4L engine Equinox LT CUV was just right! ** She's a sweet, cool white paint job, which was perfect since I prefer a lighter color car ... but she's her own thing because she has a black pinstripe! I've been watching carefully at other white Chevy Equinox LTs on the road since we picked her, and have yet to see another with a black pinstripe. :-D So LOTS of thanks and appreciation to John, Bill, Dylan and other guy :-), and Eric Miller (the financing guy), for making this all happen for our fam'! I am grateful for your patience with my email questions, your fair dealings, your pandemic precautions, and all of your collective time and effort. If you are shopping around for a new or used car, check out West Herr of Hamburg, or any of the West Herr dealerships. This is our third West Herr purchase over the years, and surely not our last. Unless my newly beloved Equinox is immortal. #FingersCrossed :-D

Update: The nightmare truck from westherr.... Wouldn't pass inspection in NY as there was a rusted…read moreout hole in the frame, had it fixed for $800. Friend put additional $5 grand in repairs and sold it on fb marketplace for a lousy $3,500. to an out of state buyer where it would pass inspection with the welded frame. My opinion of westherr is even worse than in my initial review. They suck beyond belief. I drive by and give them a single finger salute. Can't understand how such an unethical rip off lying business can do so well. Its not what you know, it's whose hands you grease. Thieves. If I could leave a negative 5 stars I definitely would.

Great experience with the team including Buck and Jacquie!…read more Easy purchase bc of knowledgeable staff! Totally recommend! We worked it out!

Michael Matthews was wonderful. I purchased a used 2022 Honda Pilot. He was very helpful, answered…read moreany and all questions I had. Showed me all the features of the car and was very thorough. Super nice guy to deal with. Made the process of buying a car smooth and enjoyable!

There comes a time when you just find it agonizing to take your car to the dealer for a repair…read more.... well it happened to me and just let me tell you that Cassandra, one of the service advisors, was one of the most understanding, helpful and friendly persons that made my whole experience with the dealership service department totally different from what I had experienced in the past with other dealerships... It was a refreshing experience...

I had a dead battery that was under warranty on a Saturday at 3:00 in the afternoon. And I live…read morevery far from the West Herr Subaru where I bought my car. I stopped by another West Herr in Amherst and of course that wasn't where my car needed to be. But I must tell you that every single person I dealt with at West Herr Toyota was nicer and more helpful than the one before!!! They gave me a car to drive out to Orchard Park where I was given a loaner and they had my car towed to the West Herr Subaru that would cover the warranty. Truly above and beyond level of care and service from start to finish throughout this entire experience. Nicole, in the service department, kept me updated not only on the progress of my car but the weather conditions there!! Linda at the front reception desk was always pleasant and helpful in person and on the phone. In fact not one person in any location was anything but kind and helpful. I can't recommend West Herr enough.