Went there this evening needing something specific. Right away we were greeted by their friendly employees, who all were helping me find this certain item. I left to go check out another store just to make sure I didn't leave any stone unturned. After a disappointing experience at Lane Bryant, I wound up right back at Torrid. I bought what I needed, plus a bonus item (blouse and leggings) for a really reasonable price. Honestly, I was expecting to pay more than what I did. Thank you, ladies, for a great experience. Keep shining! read more

All staff were awesome! From the moment you enter you are greeted and ask to help. I had returns and was helped immediately. The helped me find the right size to complete my purchase. Do I recommend the place hell yeah! Will I go back of course I will. Great job ladies read more

Absolutely love shopping here, the sizes and clothes are plus size friendly and cute he workers are always very helpful. They have the cutest accessories as well, I would highly recommend this store to anyone of any age who's on the bigger side. read more

I called customer service 3 times and all three agents hung up the call!! I asked to speak with a supervisor and all they did was put me call back to the automated main menu!!Horrible service!! I will cancel my credit card and will never shop there again!! read more

They can be pricey but I love a good pair of their undies and their coats are always a great accessory

I absolutely love torrid! The clothes were made by big girls for big girls. (Not skinny people for big girls) torrid clothes fit like clothes should fit! Yes they are pricey but they always have sales and deals so take advantage of them! And Haute Cash (money you get back to spend there at a later time) City Chic is like nextdoor inside the Galleria on Tyler but it's way more expensive than Torrid. Practically every outfit I own has clothing from Torrid! read more

I just left this location and I am about to go out of my way to the Ontario location because the 4+ women that are working pick and choose who they want to help. I walked in the greeter didn't greet me ok no big deal, but she greeted the lady that walked in after me. Walked past two more people they looked right thru me didn't say a word. I'm looking for a bra and looking around at the same time for help, a girl with green hair walks to the lady across me ask how she was doing, helps her then walks about to the area and walks right past me. I was in that store for over 10 min the manger didn't even say anything! I managed a clothing store for over 6 years greeting people sets the tone for the customers experience. This is the 2nd time I was treated like my money isn't green! read more

As a big girl it's hard to find nice clothe that fit, thank you torrid! This is store has great outfits and they also have shoes in my hard to find size (11) the staff is fantastic. Everyone is very helpful, you pretty much get the royal treatment when you come in, the clothe rang from business to punk rock chick. The only thing is that it is very pricey, but they do have haut cash which is basically when you spend 50 you get a 25$ card towards your next purchase. I n ended up getting 100$ in haut cash and use them all at one on some new outfits. read more

Torrid - Accessories Near Me - Riverside, California

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I came here for the first time over the weekend and had a pleasant experience. All of the employees were extremely friendly and helpful! The only thing I was disappointed by was the size of the store, it's tiny! I hope Torrid is able to get a bigger store at the Tyler mall in the future, otherwise I was able find what I needed and would return in the future if I need something I can't get online. read more

Lindsay is the ONLY reason I still go in-store. Not that the other staff are bad by any means, but she is just that step above the rest.

Contact support and I had already contacted the customer care line and they were rude to me and unable to help. Patched me over to the store for the to assist me more! Already looking into canceling my card since your customers obviously don't come first! Spending so much money on clothes that aren't with it and rip at seems!!!!!!! Ridiculous read more

Reallllllly cute plus sized clothes! But some of the prices were like daaang I can't justify paying that much. I found these crazy cute boyfriend jeans in my size, but they were $98. I was bummed. Other than that they have lots of cute stylish clothes and I will definitely be back for more! Employees are all very helpful with sizing and give good advice on what would look good and compliment your body the best. read more

The management sucks and they all need to be reevaluated for their bad job performance because they are very clueless.

This is an okay, average Torrid. They don't seem to carry the larger bra sizes. I've gone in a few times and for some reason, this location carries a ton of the Disney stuff, which I'm not a fan of. Also, their intimates and clearance sections are tiny. If you can, I suggest going to the location in the Outlets at Orange. They carry the push-up bras for $25 instead of $48.50 and have a wider selection. However, if you're just getting jeans and regular clothing, this location will be fine. read more

INCREDIBLE CUSTOMER SERVICE!!!! We loved coming in!!! Great selection and awesome deals!!! Perfect for plus size read more

I've always had great customer service the ladies who work inside Torrid always answer my questions correctly and also helps me once look for a dress their clothes are a bit pricey some of them are really great quality and some I have questions about but they do have great Styles there read more

I received a gift card for Christmas and purchased 2 tops one was shipped to me and I received an email letting me know that you other top they no longer had in my size. As if that wasn't annoying enough they were supposed to credit the money back to my gift card. When I called to see if the money was on the gift card it in fact says it is but when I try to order something it says there is no money on the gift card. I've called torrid customer service at least 5 times and have got the run around. Money still is not on my gift card. I've been told that I would be followed up with and have heard from no one. Ridiculous it should not take this long to put the money back onto the card. Disappointed to say the least. read more

Excellent customer service today from Cedrina!! She made my day!! Love this store! She found me an excellent deal on boots and ordered them online for me. Can't wait to pick them up and see her again! read more

I just read the review below and couldn't agree more that Cedrina is the BEST! Very friendly, sweet, outgoing, professional! She even remembered me when I came in! I have only been this torrid twice before. I like how the ladies here don't give you and awkward vibes for it being a big girl store too. They started me a dressing room right away while I shopped and the best part was that I only paid 31$ for three tops with my coupon - the return I had. Can we say Yeaasss!??!? LOVE this store it's my favorite store. read more

Over priced women's clothing but I really do like how my wife looks in them. I must admit they do look better crumpled on the floor next to the bed then they do on the racks at torrid. read more

Stopped by today cause I saw an employee working in the store wearing some cute shoes i had seen online, and I walked in to ask about my size. The girl brought out a pair for me to try and I told her they were to big and she told me they didnt really make smaller sizes but said that the ones she was wearing were also too big but they fit fine. I told her I wanted these shoes for work and that I work in a hair salon so long periods of standing/walking is what my day consist of. I can't be walking around with shoes that don't fit that's just weird, so I apologized to her and told her I wouldn't be taking the shoes because of the size, she gave me and attitude and grabbed the shoes back. Her tone changed and I turned to leave and said thanks anyway and she just gave me a dirty look. This store has cute stuff, that's the reason for two stars. But the customer service was not good and the shoes were like $75, I am sorry but people should t feel pressured into spending that kind of money on some shoes that don't even fit. read more

I absolutely love this Chicos. The store is always neat and tidy , the staff is always welcoming. They are very helpful. Carolyn is AMAZING ! She is so great at putting together outfits for me and is just a genius at mixing and matching. Frankly she is one of the main reasons I shop at this location.I tell everyone about Chicos. Thank you Chicos . THANK YOU Carolyn , you are a true GEM !!!! read more

This review is for the associates Alysia and Linsey. (I tried doing the online survey but because I didn't actually purchase anything at this location it wouldn't let me do it) they were absolutely awesome in helping me find and put together an outfit. Unfortunately they did not have my size in the pieces I wanted but they both made the experience so enjoyable and easy I wanted to make sure they both were recognized. Thank you so much ladies ! read more

I have great service when I come into this store, the employees always make me feel so special and that they actually care about my business. The best thing is is that the girls aren't pushy, its not about making a sale, its about making the relationship with the customer and that makes my experience great. I love this store and I will continue shopping here, thank you for all your help and your amazing service! read more

The two stars is for the stores over all bad attitude. Had a rude encounter with one of their cashiers. So I stopped shopping at this location for about 1 year. I needed to get a few gifts this holiday and had an amazing experience with one of their floor associates jasmine, she had such an upbeat attitude and very professional. People could learn from her, just saying. She the type of person that keeps customers shopping and returning. 5 stars for her. read more

This place is great. They greet you and are willing to help. I have only been in this particular torrid about three times but they remember my name. I love buying jewelry out of there. However the BOGO is typically done on the cheaper item. But, the people who work there care about their job and genuinely care about helping you. read more

I love Torrid and the clothes, but the level of customer service at the Torrid location at the Tyler Galleria is awful. The newer employees and manager, rather just sit around and complain, and they don't even try to be helpful or show any enthusiasm. I asked for help in seeing if there was a size on the top hanging shelf, and the employee sighed and didn't even want to check, and just said no I don't think so. I had to ask to try on the next size down, which she begrudgingly did. When I was ready to check out, the manager assisted in the checking out process, and got very frustrated at the fact I was asking questions about the price for a current promo going on. It's not even worth the time to try on in person at this location, as it's no longer about the customer. Before, all the staff new my name, made me feel welcomed, made suggestions, and wanted to be helpful, which this location no longer does since most of those staff members left. They need to bring back employees that want to be there and help the customers, like Cedrina and Lindsey always did. read more

Selection is good but if I'm making a return I don't want to be asked by the manager (who was cashier at the time) I don't want to be asked why. Of course it should have been expected, but I'm used to being asked if there was anything wrong and then if not no problem; that's all. Selection is good, I wish the store was bigger! read more

Although my fiancée has shopped with Torrid for years today's experience was lackluster to say the least. Considering that it's the day after Black Friday the store was extraordinarily quiet. In other words plenty of sales personnel to accommodate the shoppers. With "proof" of purchasing a bride's maid dress, unworn, with orig price tag ($189.00 w/tax) still attached, but 5 months from date of purchase, along w/a call previous to driving 40 miles to store. Re this phone call: a mgr told my fiancée that they DO MAKE EXCEPTIONS AT TIMES when an item is beyond the 90-day return policy, to just come on in with dress and paperwork. Back to experience with staff, more importantly the store mgr Diana: She told my fiancée that the best she could do was offer her $4.99, because item was beyond Torrid's return policy (seemingly to ignore my fiancée's pleas regarding phone conversation w/mgr two weeks prior. $4.99, are you kidding me?!? My silent thoughts btw. To add further insult to injury fiancée had a pair of leggings to return. Of which they did, but when she found a pair of earrings to use "that" store credit on Diana (store mgr, remember?) was asked by the clerk at the cash register to take an earring back (one was missing from the last & only pr fiancée found). So lazy was Diana that when my fiancée asked that they please match... ya know silver and silver. NOT hold and silver backs. She blew it off and took the easier softer way. I guess to accommodate "herself". I'm so angry right now. I will be contacting Torrid at the highest level they "care" to listen to our experience. I still can't get over the mgr offering .0266% of original value of bridesmaid's dress. read more