I wanted to share an issue I had with a local business. I don't tend to say these things in public, but I was fairly outraged by the situation. We chose to have my daughter's 6th birthday at Total Sports. I was given pricing ahead of time for everything; an approximation for bowling (that we would pay at the alley), $30 for a room for an hour to play dodgeball, and $8 a person for a room and food (pizza and salad). Everything seemed great at first; I put down $135 ($105 for the room, and $30 for the dodgeball), and we had the room all set. In fact, we were even able to get into it early, as no one booked the room prior to our party. We bowled for close to an hour and paid for it at the alley. We went into the room, and some went to play dodgeball. Overall, we had 25 people come to her party; I literally counted them after the fact. When I booked the room, I was told that the room holds 45, but we would only be charged based on the amount of people we had. Multiple times during the event, we told multiple workers there we had around 30; even the cook who came in to ask. When the end came, we told the people there that we were ready for final payment. I saw the receipt, and it was over $300 for the remaining. Now to my own fault, I was busy packing up everything, and didn't ask for it to be itemized at the time; thinking I would get a receipt via email that would have the breakdown, and I could check it then. If there was an issue, I could call them, and see what happened. So days passed, and I never received anything in my email. I kept going over the numbers in my head as to what we paid, but it just didn't make sense. At that point, I figured I'd better call and see if I can get some sort of itemized receipt sent to me. The worker who answered the phone ended up admitting that they had transcribed my email incorrectly, so I didn't get anything following the event. She agreed that it sounded like we overpaid, but would have the manager call me back when he was in. I waited and waited; as it went into evening, I decided to call and ask for said Manager. A guy eventually got on the phone (later self-identified as the owner Eddie), and was very arrogant and pompous towards me, bordering in fact on rude. He said he'd look for my receipt and text it to me. This he did at 11:05 P.M. The receipt stated that we were charged for 45 people. I told him that wasn't correct; we had told people there multiple times that there were 30 people total. He later texted back that his workers insisted that we had 45 people there (a lie or a dishonest group of workers?); we had nowhere near that number. After a little more argument, to his credit, he did agree to refund 8 of the 15 people we were overcharged; and I agreed at that point, because it was essentially word against word. I'm very disappointed by the actions of the employees (possibly) and owner there, and dismayed at the way it's run. The whole thing felt like trying to rip us off of money, and I can't get around that feeling. It seems like some type of scam. All I can say is: don't tell people that they'll only pay for the group they have, and then not believe them when they tell you the number. I know some of you have had great experiences at Total Sports; some of you may still even go there regularly. But none of that changes the experiences we had; and I would warn anyone when it comes to booking a party there. read more