Super friendly and courteous staff. There is so much information about wine, beer, and spirits but you can always find somebody who really knows about what you are into. The selection is great and prices are much better than what you find at a grocery or liquor store. read more

I'm leaving this review because Total Wine needs to clearly disclose how its ID policy actually affects parents shopping with their children. My 22-year-old daughter and I were shopping at the San Ramon location. She has accompanied me to this same store many times before without an issue. I was purchasing alcohol for myself; my daughter was not purchasing or selecting alcohol. We actually made it all the way through checkout. The cashier rang up my items and then asked if I would like to sample a spritzer I was considering purchasing. I said yes. She canceled the transaction so that I could go to the sampling counter, with the understanding that I would return afterward and complete my purchase. At the sampling counter, another employee, whom I understood to be a manager, asked my daughter for ID. My daughter was NOT sampling anything. She explained that she had her California DMV-issued digital ID, but the manager said Total Wine requires a physical ID. I have no problem with a business choosing not to accept digital ID. I also understand responsible alcohol sales and why a 22-year-old might be asked for identification. What I have a problem with is what happened next. The manager gave ME the sample, but then informed me that she could not sell ME any alcohol because my daughter could not produce a physical ID. As I explained that my daughter wasn't purchasing or sampling alcohol--I was--the manager told me that because my daughter was with me, selling alcohol to me could risk their liquor license. I was also told that no one under 21 is allowed in the store. When I questioned how that could possibly work for parents shopping with their children, I was told that children can accompany their parents, but the parent cannot purchase alcohol unless the accompanying person can provide the required ID. I was further told that I could not take my daughter home and return alone to make my purchase that day; I would have to come back the following day. If that is truly Total Wine's policy, then SAY THAT CLEARLY TO CUSTOMERS. The policy should effectively read: "Your children are welcome to accompany you into the store. However, if we request identification from your accompanying child and they cannot provide an acceptable physical ID proving they are 21 or older, we will not sell alcohol to you. If your purchase is refused for this reason, you may also be prohibited from returning alone to make the purchase until the following day." Had that policy been clearly posted, I would have made sure my daughter brought her physical ID. Instead, we shopped normally, my purchase was actually rung up, and the transaction was only canceled because the cashier suggested that I go sample another product. My daughter being asked for ID isn't the reason for this review. My concern is a policy that allows parents and children to enter and shop together, but apparently permits the parent's purchase to be refused if the accompanying child cannot prove they are 21--and customers are not clearly informed of that consequence beforehand. If that is Total Wine's policy, put it on the door. Customers shouldn't discover it after they've finished shopping and reached the register. read more

From non alcoholic to the most fanciest alcohol drink this place have anything and everything for you to find. This is my pit stop if I want to get any kind of either bourbon or international alcohol They have wine tasting over the weekends and an app that you can download and every time to checking out you just give your phone number and earn points, they also have delivery to your car very convenience if you know what you are looking for Staff are very knowledgeable and friendly and they will totally help you to get a pretty nice mixes to try at home read more

While I was browsing at this establishment I felt very uncomfortable as three workers kept following and staring at me. Don't think I'll be coming back here, I'd rather take my business at the Total Wine in Dublin. Very Disappointed. read more

I prefer this location. Plenty of parking. The place is clean. Love how organized it is that I can easily find what I'm looking for. Nice inventory. I haven't come across a time I left empty handed. The staff are welcoming and helpful everytime. read more

I go there as doordash driver often and the assisstand manager woman named Karla Baker, treats gig workers who picks up customer's order like trash, very2 rude towards us. She gives us hard time going into the store. Im sure many other gig workers dont like way she treats us. read more

First time at total wine and this location and must say service was pretty good. While there were employees on the floor, they didn't offer to help me find what I was looking for. Actually another customer who overheard my conversation helped. That's why I didn't rate 5 stars. However, the cashier, wish I would've got her name was super friendly, and helpful. read more

When your local chain wine/liquor stores don't have what you're looking for it's a good bet that Total Wines will have it. Not only that but the stores look so much nicer. I find that the staff can be more knowledgeable and helpful. When one location didn't have what I needed an attempt was made to contact a sister store. He ran into technology issues and I had to phone directly and was advised there were bottles available of the Pama I was looking for. Off I went and secured a bottle. I would shop here more often if stores were closer to me. I bet if you were to open a store in the Berkeley/ Oakland vicinity you could do very well. read more

Total Wine & More - Pama - Tobacco Shops Near Me - San Ramon, California

Just asks for a couple of boxes and the jerk inside said he couldn't give any away yet there Ila's a stack of empty boxes in the corner. He was rude and unprofessional. What a complete jerk. I will never buy anything from them. read more

Terribly rude service. I am over 21+ with a valid ID and brought my friend who forgot the wallet to the store. You'd think they would ID before you get into the store if you can't buy or purchase anything without it. Now we asked many questions asking for her to leave or to show a picture of my friends ID, they weren't accepting anything and the SNATCHED the bottle I had out of my hands. Terrible customer service and won't let us come back in the store for the whole day which makes 0 sense. Feels like a money laundering scheme or something in there vibes are just off. read more

Always Friendly and very knowledgable! Been there multiple times and always great service and pricing

Just tried to buy some beer and ran into the most ridiculous situation. I didn't have my ID on me, but they wouldn't even let my friend buy it just because I was with them. That's California for you--a total moron state. You don't need an ID to vote, but you damn sure need one to buy alcohol. And if you don't have an ID, you're not even allowed to accompany someone else while they buy it? What a joke. California is hands down the shittiest state in the U.S. Period. read more

Excellent selection of wines and spirits, and top notch service! Total Wine had a tasting going on when we got there around 2 pm today. Reluctantly, we skipped it, and headed for the whiskey section, as we were on a tight deadline, and on a mission to buy a high quality rare bottle of the "good stuff" for our cousin who was having a milestone birthday. We spent some time looking over the Irish whiskeys, Scotch blends, and single malts from Islay, Speyside, and the Highlands. The more we looked, the more analysis paralysis set in, as there were so many compelling choices. That's when we lucked out, as Dario, the most friendly, AND knowledgeable, sales person in the store, stopped by to check in on us! He talked to us about the different types of whiskeys, extolled their characteristics and virtues, and steered us towards the best gift options. Dario helped us narrow down to a manageable half dozen options, and we picked the highest rated bottle within our budget. Thank you Dario, and Total Wine, for helping us buy the perfect whiskey for a very special cousin! We will be back!! read more

Went to their monthly wine class. This time, it was wine and chocolate pairing, and I love it! Very educational and generous pour. I think we tried 7-8 glasses for 20 dollars. What a deal Plus: I went straight from my work, so I was very hungry. Thanksfully, they provided a mini *charcuterie board style* snack box so I was saved from drinking on an empty stomach :-) read more

Total Wine & More - Wine class each month! - Tobacco Shops Near Me - San Ramon, California

This store has the best selection, but the worst cashiers. I knew exactly what I wanted. 5 of 1 item. Today, after waiting in line for almost 20 minutes with 1 person in front, I put my items back into my cart. The cashier said, "Well my light was off." There were two cashiers helping him. I said to her, "There is a customer here so why didn't she say that 20 minutes ago?" Then I go into the only other line, which by now is very long. Only two people prior when I should have got into that line in the first place. Then that second cashier opens a new register allowing 2 people who just walked in to go there. I have to yell why wouldn't you take me first since I have been right next to you for the last 20 minutes? Then she says she was going to. No, she wasn't. The line was already forming with two new customers. Every time I go to this particular store the cashiers are the least trained. read more

The people in the store will stop what they are doing and help you. The service here is outstanding. It is not, "Go over two rows and look on you left." read more

How can you not love Total Wine & More. This is like a toy store for grown folks. They have everything and is cheaper than BevMo. I was here because I had a coupon that was about to expire. Got what I needed and was out the door. I try to hit up every location when I see one. read more

Very good service and patient with senior citizens. Thank you Tania for your help and understanding.

Ummmm.... I got locked in lol and was escorted out... at 9:50pm .... I'm confused. I thought they closed at 10pm. As an executive member that's spent $5k plus on drinks alone, I felt like I did something wrong. They didn't even open the door for like 3 ppl trying to get in before they're supposed to close. 12/2/2023 I'm a usual at Dublin's store, and I feel dumb even coming here. Sorry for everyone that's forced to use this location. read more

Total Wine & More - Ummmm.... I got locked in lol and was escorted out... at 9:50pm .... I'm confused - Tobacco Shops Near Me - San Ramon, California

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This was my first time visiting this Total Wine & More location. While it didn't seem as large as some of the others, they made excellent use of the space. I was warmly greeted with a smile upon entering, and several staff members asked if I needed assistance during my visit. The inventory was impressive, and I spent more time than usual browsing their selection. I discovered a nice Japanese whiskey I hadn't seen before and a high-end bourbon I wanted to try, so I bought both. I'll definitely return if I'm in the area again. read more

So much friendly help at the San Ramon location! I went in to find some organic wine. It is not easy to find options locally. Walked in and was asked if I needed help immediately. I asked the guy and he knew right where to take me. After finding a couple great choices, he even checked in with someone else to be sure he wasn't missing anything. This place also has a great selection of half bottles of wine, with some high end choices. On to find peach margarita mix, and at first we couldn't find any, so I had moved on, but then he came to find me to show me he found some white peach premixed versions. So nice! If you're looking for something special, these guys really know their stuff and go the extra mile to help out. My only complaint is that with all these people around to help, there was only one cashier checking out, so I had to wait a bit to get through the line, but overall a great experience. read more

Total Wine & More - Tobacco Shops Near Me - San Ramon, California

In and Out because I knew exactly what I wanted. I don't frequent this specific location but I will say I've received great customer service from every Total Wine I've been too and this one was no different. I even received carry-out assistance today from supervisor Larry and I didn't even ask. He was so pleasant and polite, smiling under his mask. After assisting me to my car, Larry told me when I return he'd be more than happy to assist me again. I love the attention given to customers. My cashier Adrian was also pleasant. Thanks Total Wine. I love your prices and customer service! read more

Total Wine & More - Too much of a glare but this is the location on Crow Canyon in San Ramon - Tobacco Shops Near Me - San Ramon, California

Always very helpful. I walked in today looking for a Sicilian wine and the staff member, although new to the store, pointed me in the right direction. We found a nice Sicilian wine that had been rated 92 points and I'll be taking that to my dinner. Also, the gentleman in the front was helpful in directing me to the correct person to ask. read more

"Special Sale on Wine Today!" So shouted the nice manager when I walked into the store. Well, two can play that game: "What--Did you say free beer for all customers today?" Well it was worth a try anyway, but he didn't fall for it. I always have a pleasant visit at this business. Today was no exception. I have tried to convince management to get rid of all the wine and fill it up with a million cases of beer, but so far they have not obeyed me. I bet it has something to do with sales. Wine and liquor make up the major part of the store, and it is indeed a bewildering assortment of choices for the alcohol connoisseur. They even have special rooms that have temperature control. You might need to get a special access badge to get in there. I did not ask, but I'm pretty sure they wouldn't let me in there anyway. They might have cigars in there. They have beer squeezed in the corner. Actually, it's a very large selection of beer-- Okay, okay, it's not really squeezed into the corner but there's a whole lot more options for wine and spirits. Today I was looking for an alternative to the usual light beer. I found a very helpful employee, Noah, who had lots of great ideas for me. I ended up buying three different six packs. He also pointed out some limited-release specials. For example, they have chocolate flavored stout from one of my favorite breweries, Fifty-Fifty in Truckee. Today, however, I passed on the chocolate flavored beer. I'm pretty sure I would not like it. So overall, another good visit. Call me naive, but I'm still hoping they convert the whole store to "Beer City." read more

I've been to this Total Wine & More a few times before. It's always nice and neat, which the bottles are stocked and organized. Lots of selections for your alcohol needs that range from sprits, beer, cocktails, and wine of course! The staff has always been so friendly, they usually approach to see if you need any help or to recommend wines. I appreciate that there are employees picks and there pictures next to them. It makes it much more personable! We had an employee recommend a nice cab today, he was super friendly. Now the cashier was a bit of a different experience and probably the reason why I deducted a star. She had asked for both my ID and my husbands. We are well over the legal drinking age, but she kept examining them intently as if she was skeptical. A slight annoyance, but I was good once we were on our merry way. read more

Wonderful Staff Not a huge specialty drinker, but a friend wanted me to ride with him and I'm glad I did. The store is very clean and we were greeted upon entry. A few staff asked us if we needed help while we wondered around the store to find things to try. About half was through our shopping we see a guy laid out on the floor near the registers with no shoes on and two officers standing over him asking, "how much have you had to drink today." We continue shopping and when we get in line, he's still on the floor. Then we see the paramedics come in. Everyone is shopping and carrying on like this is normal. I was a little concerned because of the neighborhood, but maybe this is a normal occurrence. At this time the person who appeared to be a manager told the line "we'll be with you all shortly". And soon after that another cashier apologized and said the same thing. They cleared the line pretty quick for there to be a disturbance. I wasn't paying close attention, then I hear the paramedics say, "we're going to take you to the hospital to get checked out", the man yells "NO!". All while lying on his back and hasn't moved for over 10 min. We checked out and one person paid but all 4 of us were ID'd. No problem. As we loaded the car and drove away, the paramedics seemed to be having a chuckle or two about the situation. read more

giving this retail store a 3 star because the manager is so good at his job. This rating is for Mary at the cash register. I have never had such rude service at this retailer as I did today from Mary. I gave her 3 stars just because everyone has a bad day. she did not greet me or make eye contact with me. I asked her if she was open and she would not answer me so I asked her again and she said if my light is on then I am open. Then she rang me up put the receipt in my hand and then she told. her coworker at the next register why do people ask if I'm open if my light is on. Well Mary... Maybe I didn't look up at your light and it was just a question. maybe you should learn to greet customers and say thank you for your business when they are done. You need a little training. read more

Went to the San Ramon location to purchase an expensive liquor for a gift and had a few questions about what liquor I should choose. I noticed the Floor staff were too busy scrolling on there smart phones instead of assisting customers. I saw many customers walking around and not finding help. I left and went to Costco. Corporate should have a policy of no cellphones while on the job. Seems the staff (except for cashiers) are getting paid to scroll on cellphones. read more

3.5 stars! The husband likes to go to Total Wine frequently to stock up on his beer and wine, and this particular visit was no different. This was our first time at this specific Total Wine location in San Ramon. It's pretty standard compared to other Total Wine stores we have previously visited. It's located in a plaza that shares space with Sprouts, Panda Express, Habit Burger, and other establishments with plentiful parking. The store offers a nice variety of wine, champagne, liquor, and beer. Prices are decent and staff was nice. Overall, a solid Total Wine for your next beverage run! read more

Been shopping at San Ramon store since they opened. Always have had very good service and advice ( Steve and John). They have moved on, and the employees don't seem happy or motivated. Prices are way high now......it's back to Costco. read more

When I walked in I was greeted by the manager. This was very warm bc she was counting a register I believe. She took the time out to make eye contact and speak. I had my head down at first looking girl my car keys. However, she spoke three times very gently. Thank you my last experience, first time there was almost my last! These welcome made me continue on my journey. As I was walking to the shots area. The cashier came from behind the register. Social distancing and handed the elder man his bag! Brownie points my lady. She than made eye contact with me. She had the warmest most beautiful smile yes behind her masks! She said if you need any help, please let me know. I thanked her. I got my items everyone customers so kind. The shots are near the social distancing stickers. Everyone politely asked are you in line? I just didn't want to cut you. Very kind. I approached the cashier. She asked did I find everything I needed?I said yes I did thank you. I told her it was my daughter's 30th birthday. And I was making a liquor cake. She said oh no way no way you have a 30 year old. Melted my heart because if I do say so myself I do 30 I said yes and 53 say no way. Ashley ring me up we made small talk. I told her I had a 21 year old and I did this for her 21st birthday 21 bottles of liquor. I put her initials on each bottle and she's so happy Step 21 letters in her home. And then I put them on this little tray and it looks like a little wedding cake. She said oh I have twins that are turning 21 in August. She says so I will need 42 and we both just laughed! I said yes girl you will need 42 bottles! She said she had a son that was 24 but he didn't like liquor. I said a lot for you I feel you I don't either. And she was just joyful and happy and warm and helpful. Which I didn't experience from the first time when I was there it's not helpful at all. So this made me say I will be back. Thank You all fir the great experience ! 3/7/2021 read more

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Total Wine & More is a great addition to the Crow Canyon plaza. It's right off of 680 and is in the same shopping center as Sprouts, Habit Burger and others, which makes stopping at Total Wine very convenient. You can get your grocery shopping and drink shopping done in one trip or grab dinner and get some drinks to take home. Total Wine offers a great mix of wine, beer and liquor. My favorite aisles are the craft beer singles aisle and the seasonal beer aisle. I really enjoy the beer singles selection and how there's a variety of choices from all over California, to several choices from around the country. There's also a dedicated international beer section, which makes it easy and affordable to sample beers from around the world. I like that each beer has a shelf tag with a useful description about the flavor, ABV, brewery location and any beer award points. Total Wine also has a very friendly and informed staff. I've never visited this place without being asked by at least two staff members if there's anything they can recommend or can help me find. One thing I'd love to try here is the wine tasting class. It's definitely on my to-do list. Bonus tip: There's sometimes a clearance cart near the cashiers where you can score some amazing bottles and cans for only a buck or two. read more

Total Wine & More - Great selection of singles. - Tobacco Shops Near Me - San Ramon, California

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I'm a Total Wine & More fan. Interestingly enough, the San Ramon store is the closest, yet I'd never been until recently. I found everything I was looking for, but the layout was really different. The store seemed much smaller than either the Fremont or Pleasanton stores. For that I removed one star. I accidentally bought a wrong item. After packing everything else into my trunk, I went back in with the wrong item and my receipt. They quickly set things right. Add that one star back in. I will more than likely make this my go-to store simply because it's closer and customer service was top notch. read more

My first experience at this Total Wine started off very unexpectedly! My fiance and I went to pick up a bottle of wine last year for a company Christmas party and we were greeted by the wine Tasting station attendant. They were running a sale on a terrific red blend and they let us taste the 3 variations. They were all delicious and we ended up buying a couple of each for multiple holiday parties we planned to attend. My second experience was very seamless! My family was throwing my brother his "Dirty 30" last month and he is a HUGE Modello Especial fan. We bought him a 1/4 keg and paid a deposit for the keg and the tap. Within 2 days, we returned the keg and tap and got all of our deposit back. While we were there we picked up a nice bottle of Teeling Whiskey (see image) to celebrate my passing of my Civil Ebgineering State exams. All the experiences I have had at this location were great and I recommend this location for kegs because their variety is much better than the location in Pleasanton. read more

Total Wine & More - Teeling Whiskey - Tobacco Shops Near Me - San Ramon, California

This is a wine, beer, and liquor store that is not the place to go to when you are wanting to save money.. This is the store you go to to get what you want. Sure there are deals at Costco or Walmart, but the selection there is extremely limited. Know what I mean? Total Wine & More has a very wide selection. It's rare to not find what you are looking for. If they don't have it here, then there's a supply problem and nobody else has it either. Now, not everything is priced at full retail. It's worthwhile to browse around a little bit and see what they do have marked down. Try something new! On this visit, I was looking for a small bottle of Grand Marnier. Costco only has one size, huge. I just needed a few tablespoons for our special Thanksgiving Cranberry Sauce. I asked for directions and the staff pointed me to the right shelf almost instantly. The selection here? 50ml, 200ml, 375ml, and 750ml. Saved me so much time not having to run around searching for it. read more

Overall 4.5 out of 5..Since I was in the area and I had a gift card to use, I decided on visiting this total wine. As usually, great variety and selection of wines and spirits. Anyways, while I was looking for a particular type of vodka which I couldn't find, the employee was actually proactive and asked if I needed help. And I mentioned the brand and pointed me out to a glass case, sadly it wasn't when he pointed it out but then proceeded to look up the inventory for the other stores and said there was only about 40 miles away. I just thanked him for looking it up for me. Anyways, great selection and pretty good prices here in general! read more

Total Wine & More - Tobacco Shops Near Me - San Ramon, California

I've been a BevMo guy for years, but the one here in San Ramon in tiny. When I recently received a $25 gift card, it was an excuse to break away from the norm. The selection is cray cray. I found a number of items way beyond the $25 with an array of brews, whiskey's, and wines. Yes, for San Ramon, I prefer this store. The staff is very nice, helpful, and knowledgeable. Everyone adds value. What could they improve? ===================== * Lighting: a little dark. * Merchandising: it's a little dense and packed; nothing stands out. * Larger fridge unit for cheeses and meats. * More specials! read more

For years, even before I turned 21 I would go into vineyards, wine and liquor stores with my mom. Now that I'm 21, going on 22 I still go to all of those places with my mom so I can help carry her stuff out, but I really don't have an interest in drinking. Today I went into Total Wine with my mom to by a 12 pack of Peroni beer because their price beats everyone else. What I didn't expect was to be asked for my ID even tho I wasn't the one purchasing it. . . . The last time this happened I was 18 and in the Bible Belt/North Carolina. I'm sorry but if I wasn't 21, they wouldn't have sold my mom the pack of beer. Since when is California turning into the Bible Belt?!?! I won't be back anytime soon. And if this is how they're acting with me, then I feel bad for the rest of the parents who go in with their children who are educating them about alcohol, in an environment that respects it. Edit: Thank you Total Wine for responding, as this review was done within an hour of leaving the store, some details were left out. When we were checking out, the cashier made a comment about how she used to go drinking at bars when she was under the age of 21, and that this was how she profiles me. She then proceeded to look down at her phone, ignore us and talk to a coworker. The last time I was in the store with both of my parents, we bought $300 worth of wine. And you policy of ID-ing ever member of the party was not used. So if you do it to on one occasion then you should do it on all or not at all. read more

I've been a big fan of Total Wine in general. I go to the one in Fremont on occasions as I sometimes need something for a get together or just wanting to stock up on some of the sweet wines. I recently got an email that one of the sweet wines I buy was on sale for $10.99 so I needed to get this for my Happy Hour get together with my friends! Glad this location existed as it's close to work. This Total Wine took over a spot in the Crow Canyon Plaza on the east side of 680. Same plaza with the Rite Aid, Jamba Juice, Shred415, etc. There's plenty of parking so it's really not hard to just park right in front of the store. I walked in and although it felt a little smaller than the location in Fremont and also the fridged wines and beers were smaller in collection, they still had a good chunk of wines, spirits, and beers. I would highly recommend checking out the website first to make sure they have what you want in stock as I know the one in Fremont has a larger selection than what they had here. My luck I already did that and I knew they had my Relusso Rosso Frizzante. That's right folks...a sweet slightly bubbly wine that's GREAT with chocolate cake by the way. I discovered this last night with my buds. You can still taste the alcohol, but it's deeper and richer in berry flavors than other sweet wines. Really easy to drink. Another one we absolutely love is the Stella Black sweet red sparkling wine. These two are the closest we can get to the Castello di Amorosa's La Fantasia which is heaven. Any ways, I easily walked in, found my wines, grabbed another one that looked interesting, purchased my bottles and walked on out though I didn't know why they didn't wrap them in paper but hey, I saved a tree. A good alternative to BevMo which doesn't carry the Relusso and they're not too far apart from each other. read more

The San Ramon stores rating slipped on this last visit. It feels like this once amazing shopping paradise has been sold. The first thing I encountered was the manager smoking out in front of the entrance so everyone gets to enjoy his cigarette smoke. Second, the store was messy and cluttered. Third I couldn't find Pendleton Wiskey on the shelf so I let the checker know and you would have thought I asked him for his kidney. No help at all. I did not by the Pendleton there. I probably won't go back. Sad, because the place was a beautiful shopping experience in the past. read more