Yes, Patrick is amazing. He helps you with every thing. Very knowledgeable and can answer any of…read moreyour questions

I cannot say enough great things about our experience at Verizon! We came in to switch over from…read moreT-Mobile, and from the moment we walked in, we were treated like absolute VIPs. Our main rep, Aide, was phenomenal--patient, knowledgeable, and truly invested in helping us find the perfect plan and devices. She walked us through every detail without ever making us feel rushed. Julie, the manager, was equally incredible. She jumped in to help with the more complicated parts of the transfer and made everything feel effortless. You can tell she takes pride in her work and in supporting her team. What really blew us away was that Aide and Julie even stayed after the store's closing time just to make sure everything was set up perfectly for us. That kind of dedication is rare and so appreciated. And even though he didn't care whether he was mentioned, we HAVE to shout out Abel, who was training and leading the team. If this crew is the Chicago Bulls, Abel is the Michael Jordan. The guy is a rock star--steady, knowledgeable, and clearly the driving force behind such a high-performing team. This Verizon team went above and beyond in every possible way. If you're thinking of switching carriers or need help with your account, go to this location. You won't find a better group of people. Highly recommend!

I'm gonna be honest with you the guy repaired my phone. Did a fabulous job. I also got Lyca Mobile…read morea SIM card they have the cheapest plans for AT&T now my Internet is very fast. Just make sure your phone is 5G. It's well worth it because technology is for obtain and I travel a lot. I'm always on the go and this is perfect. The employee was very nice. He knew what he was doing.

this guy has fixed my phone like 20+ times never gives me problems, is always honest about the…read moreissues, and always gives me a great price!! i have brought my phone smashed, screen broken, water damage, phone not charging and everytime fixed super fast and very convenient i appreciate the business and johnson is a legend always helping me out when i screw up with my damn phone. The GOAT of phone repairs

After going to 7 other metros, I end up here because they have the phone I was looking for in stock…read moreso they start the process for me to switch lines, they give me a price with activation ,phone, tax & first month payment. I told them on their door is a sign that says there is 0 fee when you switch to Metro to where one of the girls responded "I know it says that but we charge you anyways, you can call Metro after you're done and see if they'll give you a refund." I told them I don't want to swap services in I'll go somewhere else where the other girl responded to get the f*** out. While leaving there's a sign on the door which I took and I showed the girl exactly where it said there is no activation fee when switching services and walked out the door, as I got in my car the girl ran outside and hit my car, scratched my paint and ran back inside having a fit, I should have been upset but it was so funny to watch a person get so upset literally nothing that I laughed all the way home. That is until I noticed the scratches on the hood of my car the next morning. Best part is I have the majority of her meltdown on my dashboard camera. After reading reviews from this location on Yelp and on Google, I realized that this place has it insane history, the fact that it still has a franchisee licence is insane. Customer service from this company in general is terrible, there's absolutely no way to talk to anybody from corporate to make any kind of complaint either by phone or email. Apparently I am a glutton for punishment and I ended up going to a corporate store in Pomona where they had the phone I wanted,charge me the proper pricing and fees and because of the complete opposite demeanor of my previous experience at T-Mobile, I also purchased a tablet and service for that as well. The moral of the story is that a $15 activation fee is going to now cost the owner of this Metro location $1,500 when he sued in small claims.

Worst Metro store I have ever been to. They will lie to your face and rip you off. I came in to…read moreupgrade my Samsung the price they have displayed is $199.99 plus activation and tax. However they said the total out the door was $310. HOW HOW HOW I went to another store and all I paid was $260. Don't go to this store they up price all their phones 50-60 dollars. Worst attitude also when you call them out on it it gets worst to where they ask you to leave the store. I asked for the manger (Margie) even worst attitude than the first girl. DONT BUY FROM THIS STORE. This store need to get shut down can't believe metro let's stores like this be open.

What a great shop in the staff is really kind and helpful. Prices are pretty amazing and got a hell…read moreof a deal on a new TV. Will definitely be back to purchase more

Came in to the store for a consultation regarding my laptop having boot-up problems and Frank and…read morehis technician(s) were happy to assist me. They were providing me solutions and informing me on how they were going to solve this issue for me. The service was quick and picked it up immediately the next day and they told me what was the problem on why my laptop was having issues. The team also made sure to test the laptop in front of me to make sure it was booting up correctly before I left the store to ensure that it was working. A great shop inside with lots of the newest electronics being sold for a great discounted price. Friendly staff, great customer service, and clean environment overall! Come and stop by to support your local business if you ever need a electronic service-related repair! Would highly recommend to all the locals nearby as they do not charge you any absurd amount of fees and are honest with their fees/prices. P.S. I also asked Frank and his team if they were able to help me solve this specific monitor issue I was having trouble with and they were not able to assist me - but they did went above and beyond in helping me find a referral to a different technician. Thank you very much!

Received outstanding service from rep Yatziri. She was attentive and understanding of my needs. You…read moredon't see this type of service anymore anywhere. She truly went out of her way that I got my issue resolved. If you are looking for new service please come see her at this location. Thank you Yatziri for your outstanding service!!

The workers here are amazing. They've always been kind and helpful. I've always loved T-Mobile…read moreservice I do have one complaint recently my husband's phones have been STOLEN luckily We got insurance on the phones unfortunately when my husband tried to submit the claims on 3 separate occasions each time took a minimum of 2 to 3 hours he was told that there's nothing that they could do and to call there hotline the first thing that they asked was the model number to the phones that had been STOLEN . We do not have possession of the phones to give them that information the second thing they asked was for verification code to be sent to the phones that were STOLEN again we do not have possession of the phones to give them the information either we bought these insurance's to protect our devices My husband's phones have been missing now for three weeks The only thing left for us to do is to go to a T-Mobile store to see if they could fix thisunfortunately through this entire ordeal my husband has been in the hospital so we have to wait until he's discharged which could take another three days now we're continuing to pay for two phones they cannot be replaced and for services that are no longer being used by us your workers are wonderful but your insurance is useless spending 2 to 3 hours on a hospital line to access insurance that we paid for just to be told that there is NOTHING that can be done is maddening

Beware of Gregory he's a liar!!!!!!!! Didn't tell me about a hidden charge and closed our account…read moreto get a sale

Spectrum Internet is the worst especially in Chino and Chino hills. Don't use them! Use Verizon…read morefiber optics. Much better.

Horrible customer service Unhelpful in solving our issues to which they barely listened anyways…read more Switching services to AT&T was the worst move we ever made, It took weeks of phone calls to get someone to even listen. Use any other company but this one and save yourself the stress. If I could give less than one star I would gladly do so.

This is genuinely the best place to go for phone and internet concerns. Nicest and most helpful…read morestaff every single time.

This is a racist store. We started waiting at the entrance of the store. We were waiting and then…read moreanother customer came in and ignored us. We patiently asked her to help the customer finish and then came to us and treated us very racially. The discriminatory service attitude may be because we are Asians and are not very good at expressing ourselves in English, so we have had the unhappy experience of being directly discriminated against. We are customers and cannot be treated fairly with our money. We also have a video as evidence. This racist is so abominable.

Awesome service from Jesus very courteous and well knowledgeable with product and serviceread more