I waited 25 minutes out side for this man to open up the store lost like 4 clients we waited for 20…read moreminutes for it to be open they need a new manager here that can make it on time this guy is bad for the business then he takes his sweet time to open up the gates not good

Unfortunately I can't give this location a good review. After waiting for 22 minutes for the store…read moreto open I greeted the young lady with pleasantries letting her know I hoped my need would be easy to knock out of the park. I brought in my trade-in phone to be dropped off as part of my new phone deal allowed me the choice of shipping or an in-person transaction. Well, she said the store system wasn't "updated" to take in trade ins.Okay I thought. Unusual but ...okay I guess. So, I asked if she could look up the nearest store that does. She said she couldn't do that and that it was the customer's responsibility to find that out. Next she said she could print out a shipping label (even though I made it clear that I was opting for the in-store phone trade in. An inquiring young man (manager?) came over seeming to be helpful backing all her words. Yet, no label could be printed. He offered to provide me with a shipping box and bubble wrap. I said "yes, SOME kind of accommodation would be nice" The young lady made her way to the stock room and came back with a 2x2x5 box for my Note 10+. I thought, really?? That's when I slid my phone back into my pocket and told them, "Ya know what? That's okay. I'm good." Well, since you're reading these words obviously I'm NOT good!!

Went at this location to pick up my new iPhone…read more Aaron who helped me out was pretty chill and nice to talk too. Provided me with the usually options of services, which while I didn't need most of them, they were explained nicely and straightforward. I will be coming back for their iPad promotion though. I was in and out in 30 mins and great experience as a first time user finally getting out of my parents phone plan

Handled issues with Landline.phone Upgraded to digital now…read morethe only phone in house that works is Landline Didn't warn me to purchase DIGITAL phones for 2nd floor so I'm getting a lot of exercise at age 71

Absolute joke of store. Everyone is walking around with an iPad and actually doing nothing. You can…read moreliterally lose couple of hours of your life and won't get anywhere.

Went to the store and 2 associates and the manager (nico)were talking for like 2 baseball inning…read moreabout some girl at work. Went to ask ? About the account and there like your not on the new system. You were on the old he didn't even want to check the system to see if I was on it , or even help me he like just type xfinity. Com it felt like he just want to go back and talk about that girl.

BEWARE of this verizon store! All rude scammer employees. There are many other similar reviews…read moreaffirming my experience. i would not recommend anyone go here unless you want to be scammed! Employees will not even acknowledge you unless you are looking to buy a new phone so they can make commission. My experience: I came to this store with my mom because my phone was experiencing a glitch, after it died, it began to only charge to 1% and nothing further. After taking it to Best Buy who ran diagnostics, they informed me there was no damage to the phone and it was not my fault, but something in the internal system had just failed (basically a glitch) and it most likely wasn't recognizing the battery. My phone is barely 1 year old and has never had damage to it. So, my mom called verizon corporate and they said we could trade in this broken phone and they will provide a new one for free, all we had to do was bring my broken phone to a verizon store so they could call tech support and confirm the diagnosis themselves. This was all notated in our account. When we came into the store, the employee Ivan came up to help us. My mom explained the situation and all he asked was if we had a protection plan. We said no, and he said there was nothing he could do to help us. We were very confused and explained again how the agent we called at verizon corperate knew we did not have a protection plan either but insisted we could get a new phone. Ivan said he doesn't know why the agent would say that because if we didn't have protection there's nothing he could do. We asked him if he could just call tech support like the verizon corporate agent said they should do and he told us with an attitude there's no point in even calling tech support because i'm 100% not getting a new phone unless i buy a new one. he then refused to help us. My mom decided to call verizon corporate right there in the store and they let us use their telephone. of course, verizon corporate confirmed we could get a new phone, and since the store we were in was unhelpful, they would just ship the phone directly to our house in 2 days and we will ship the other one back. we were on the store's telephone for a good hour and a half and not once did a single employee check on us, come over to ask anything, or even offer us a chair. at one point while i was on the phone my mom went over to the manager to complain about the employee ivan, the manager didn't say much and afterwards, there was no other customers in the store, and all the employees, including the manager and ivan, were sitting down chilling, hanging out and laughing. again, not once did anybody ask if we needed help and the manager did not send ivan over to apologize for lying to us. Had we listened to him and not called corporate again, we would be stuck paying $1,000 for a new phone. He lied and said there was no way we could get a new phone and refused to help us, while verizon corporate sent us a new phone with express shipping for free because they actually care about the costumer. When we complained about the store to the agent on the phone from corperate, she confirmed that they were probably being unprofessional and unhelpful because we weren't looking to spend money and therefore they couldn't make commission off of us. we filed an official complaint with verizon corporate and i hope any higher up manager of the store would get in contact with me about this horrible rude experience.

Verizon in Norridge is by far the best place to get your cell phone needs taken care of…read more Kevin the manager and Marcin took care of my family members and they couldn't have been more awesome. Thanks guys , you are rock stars Stay safe all Bob C :)

My Hubby & I have a few electronics. But we also have a very old school desktop computer which we…read morestill love to use. We had problems & took it for a check up. Alex took care of everything & He is The Best!! We are older & he was so patient & very kind to us. He took a lot of time to explain everything once it was ready to take home. He even called to remind us about backing up stuff as well which we will do. He knows what he is doing in every way. He is very nice & professional even when there are other people waiting. He seems to be on his own a lot as we had to go there before. But he is always kind & keeps cool about everything. I wish I knew what he knew about computers! He is very caring & kind to customers as well. We never feel rushed. Alex you are very Kind & it is not fake either. Very considerate & patient. Thank you so much for taking care of our computer needs. If I had the $ I would hire you as a personal assistant with all of our electronics, tv & more. You are The Best!!

I purchased a new phone at Best Buy the last week in July 2026. The Android phone was $300 less…read morethan what T-Mobile had. Yes, it was the EXACT SAME phone! The young man at BB was very helpful in answering my questions regarding my new phone. I appreciated his knowledge/expertise. I don't receive "knowledge and expertise" experience from T-Mobile customer service. A few years ago, I purchased a laptop at BB and had a positive experience with the young man from the Geek Squad at BB. Customer Service is NOT the best in many retail stores. Don't be passive-aggressive at BB or you will NOT get the service you want and/or expect. I went to the T-Mobile store inside IHIP mall. The young lady who tried to sell me the SAME phone saw me walk into T-Mobile. I told her I needed to have my data transferred from my old phone to my new phone. She was the same person who attempted to SELL ME the same phone at $300 MORE. LOL! My experience at BB was "OK" -- it was not over the top customer service, but I prefer having a competent person who is knowledgeable and has expertise in a product and can answer my questions than have "5 star" customer service. Thank you, Best Buy.

Usually my "In store"and "call in" experiences are painful and leave me wanting to slit my wrists -…read morewith a dash of primal screaming. Unknowledgeable employees, confused, untrained, deceptive, provided conflicting packages, fear of being overcharged. Has given me anxiety just thinking about the interaction I typically experience. However, Yesterday I met Edwin, Asst. Manager at this location. He is what excellent customer service is all about!! He was clear, professional, informative, friendly, helpful, gave Great suggestions to this former Sprint customer (of 20+ years) and I'm saving some money. He was a delightful and has a great work ethic. Thank you Edwin and TMobile. I'd even do a commercial to support this positive experience!

Just wanna give a huge shoutout to Yesenia and Andrea, they both helped me out when my girlfriend…read moreand I switch from AT&T. They offered us great promotions, and walked us through the steps for everything. So if you're thinking about switching, I highly recommend asking for them!

Don't waste your time here place is horrible terrible customer service. The guy didn't even fix my…read morephone and made me pay extra charges for him breaking my phone and none of my screws were placed back in the phone my battery was taken out and left moving around in the phone wish I can leave no stars but

Great store! The owner is very knowledgeable and helpful. Great variety of cases and screen…read moreprotectors. Prices are way better than the big box stores.

My phone's battery started to expand and needed to be replaced. I called ahead to make sure they'd…read morebe able to replace it. The staff was very kind and professional over the phone and in person. They worked on it quickly and were able to get my phone back within an hour and a half and didn't break the bank either! Amazing store with amazing people!

I originally left a 5-star review because I was happy with the service at the time, but that has…read morechanged. Two days after my first repair, I started having issues with the Touch Bar and the screen. That problem is still not fixed, despite multiple return visits. The camera worked fine after the first repair, but it later stopped working. On my most recent visit, an employee said the camera issue might be related to the logic board. The screen/display problems have also continued despite multiple repair attempts. On my last visit, I was met with an attitude, like they were doing me a favor by addressing problems with a device they had already repaired. I called customer service and explained that in the two years I've had this device, I've been in multiple times for the same issue, including three different screens, and it still isn't fixed. Then they keep your device for weeks no follow calls nothing. You call for follow up and attitude. I should not be doing customer service to them. I called the customer service number and was told they wouldn't do anything because the device was originally repaired over 12 months ago, despite my repeated visits since then for the same problem. The guy I spoke to just said yea sorry for what happened. We can't help. He had that on repeat. They use cheap replacement parts, and when those parts fail, they act like fixing their own mistake is a favor to you. They will LIE to you and tell you they use quality parts. They do not. I'm filing a report with the BBB. Do not take your devices here. /// UPDATE 8/25 One of their employees looked up my personal LinkedIn profile the day after I filed my complaint. He had my information because I was a customer in an active dispute with the store, and he used it to look me up personally on his own account. That is not normal, and it is not okay. I filed a formal complaint with corporate about the repair. Their response: denied any responsibility because the repair was "over 12 months ago," despite documented continuous, unresolved visits for the same issue this entire time. No replacement, no repair, nothing offered. When I told them about the employee going through my personal information, they passed it off to the local franchise owner instead of taking any responsibility. Their response to my original review was to tell me to reach out to corporate. Corporate then told me to go back to them. Nobody wants to actually take responsibility, they just want to pass you back and forth until you give up. If they're taking private information off of tickets to look customers up personally, what are they doing with the pictures and personal information that's on the devices people bring in? Filing complaints with the Better Business Bureau, the Illinois Attorney General, and the FTC. DO NOT TRUST THIS PLACE WITH YOUR DEVICE OR YOUR PERSONAL INFORMATION.

Least professional mobile carrier I have EVER encountered. Sales guy knew next to nothing on what…read morehe was selling and no customer service in sight. Extremely rude and unprofessional all around. Do better or i'll find better.

The worst place ever i been with metro for years but this place are the worst the owner told the…read moreworker to say that to say they dont have phones in stock so stupid and a liar please work with integrity.