We've had an issue with our cast iron plumbing for years. Every time we unclogged it, it'd been a temporary fix. It finally got to the point where we could not unclog it ourselves. Rich came over the next morning and had a plan of action within 30 minutes. He suggested digging holes in areas that were going to create less restoration. Thank goodness because we had just installed new flooring. Our other issue was that we had a planned vacation a few days later so we couldn't oversee any of the work. He was ok with it and assured us his employees have worked in similar situations before by letting themselves in, closing up and making sure the dogs were taken care of. We trusted Rich right away due to his personality and his knowledge; we didn't feel the need to get other quotes or 2nd opinions. Unfortunately, once they broke into the foundation they found that other services would be needed. Rich texted with details, pictures and suggestions. We didn't feel pressure to proceed but understood it was best to get everything fixed since the plumbing was already exposed. By the time we got back from our week vacation, we had new plumbing. They spent the next couple days restoring and we got to meet his crew. They were all very professional and consistently working. They greeted us when they arrived and updated us when they left. Once the job was fully complete, it's like they weren't even here. My 72 year old mother in law dog/house sitted while we were gone. Her review: they helped with the dogs (4) and helped take out the trash on trash day. They updated her daily and showed her the new plumbing being ran underground. She said it was really cool to see. She felt safe and comfortable with all the workers especially Mark. read more

We called Touchdown Plumbing because we had two dripping showers and a toilet handle that was pointing up. They gave us an arrival window for our appointment. An hour after the arrival window closed, we called the office and they said the plumber told them he was running late. They said that he should have called us too which he did after we spoke to the office. It took him took 4 hours to do the repairs and cost $895. He told us there was no warranty on the work, but if there was a problem to call him directly and not the company because he guaranteed his own work. The next day we realized that he had reversed the hot and cold water in one of the showers and it was still dripping. We texted him to report the problems. He came back out in his personal car with a woman sitting in the front seat. He worked for a couple of hours and took at least one trip to the hardware store. He seemed so over his head that my dad asked him if he'd ever worked on a Moen before and he said he hadn't. That was worrying since they are a leading faucet brand. He eventually told us he was going to have his cousin come out to help. His cousin replaced the knob in one of the showers and stopped the dripping, but before he left I tested it and the hot/cold were still reversed. He said that was just how it was built which was untrue. Clearly this person had no idea either. We had to explain that he needed to take off the handle and rotate the cartridge 180. He did that and finally it was fixed. The next day, we saw that handle in the other shower handle had been put on upside-down, and the toilet handle was back to its weird position. We texted the original person again who said he was sending his cousin again, but after waiting an hour or so, we told him not to bother and that we were calling the office. The office was apologetic. They sent someone out that day and we haven't had any issues since. They told us that some of their "young guys" exaggerate their abilities. That may be true, but it is the company's responsibility to vet them. Had they shadowed this person on a few jobs, they would have quickly found that he was not a competent plumber. While the company made it right in the end, I believe they are irresponsible by not verifying the abilities of the people they hire. I would not trust them with future plumbing work. read more

I reached out to Touchdown Plumbing & Drains because my toilets did not flush everything consistently and had to get plunged regularly. Rich came out to diagnose the issue and let us know that our 20 year old toilets had to be replaced. Rich gave us a fair quote and we agreed. His employee came out and was professional and completed the work fast and well. Now I don't have to worry about my toilets being backed up! Thank you Rich and TD Plumbing for a good well done. read more

OMG! I am so so glad I found this company though a neighbor. We had a scary clog in our home and called a few different vendors. Some weren't available immediately and some seemed unfriendly on the phone. I got in touch with Rich and he was super helpful in sending someone over within the hour! Other vendors weren't available until later that night. The technician Nate was sent over and very friendly and knowledgeable. He checked every possibility to locate the problem and fix it. He offered different options and was communicative from beginning to end. I was very happy with their service. The prices were fair and I felt better supporting a mom and pop business than a big company, which I've done in the past and have easily been quoted tens of thousands of dollars. I was then followed up by the owner Rich the next day and was blown away by how much he was looking to make sure that the service was conducted and to offer solutions for the future if things got crazy again. Most definitely recommend and will now only use them as my preferred plumber. They definitely have received a Touchdown from me! Thank you Nate and Rich! read more

Responded quickly and arrived within the promised time frame. Michael Sandoval was knowledgeable, professional, fixed our problem and made recommendations. The price was very reasonable. Highly recommend. read more

Best plumbing service I've ever used...honest, reliable & great crew. Job went smooth as silk!! Rich is great QB for the team! read more

Touchdown Plumbing & Drains - Their truck on my street - Plumbing Near Me - Spring Valley, California

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Well our old house decided that the plumbing needed to be fixed, so we tore out the kitchen and front yard to replace a sagging pipe due to defective grade. It was backing up and cause damage inside the house. Our insurance covered it thank god and after searching for the right company we found TDP. Not only were they 1/3 cheaper then the big name(Rooter Hero-rooter rip off) they are local and family owner and awesome. Rich came to the house did the inspection and moved on to the work. Him and his team kicked ass in 5 days and had the kitchen ripped out and pipe replaced and working great. He was communicative, professional and made the whole thing so much less stressful then it could have been. We recommend this company 1000% percent! You can see I was standing in my kitchen! ‍ the house is back to normal and our sewage is back to 100%. Thanks To Rich and his team! They did all this during this crazy pandemic, masks gloves, social distancing, they covered all the bases! Hire these guys and support an amazing Team! read more

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I had TDP replace my triple handle shower faucet a few months back. They were efficient and always very responsive. Recently the handles got tighter (not sure why) so I called Rich back and he had someone out right away to get them dialed back in. I really appreciate the responsiveness and professionalism, and will definitely use them again. read more

Touchdown did a great job from start to finish. Easy and quick communication, fair pricing, and everything with the job itself went very smoothly. We'll definitely look to use them again on future projects! read more

Touchdown Plumbing & Drains - We had some old cast iron pipes in our crawl space and Touchdown replaced what we needed done. - Plumbing Near Me - Spring Valley, California

We have a great experience with Touchdown Plumbing. They were responsive, fast, and well priced for the work. They did not try to upsell me on the work and were honest about what needed to be done for the job. I highly recommend them. read more

This is our second time using TDP!!! They are amazing!! Stephen/ Steven??? Not sure of Spelling???? is the best! He is so pleasant and such a hard worker!! He does a wonderful Job and is efficien!! I was so excited to see him because I knew how wonderful he was from our previous experience!!!! We also had Mark working on a leak under the house!!! He was amazing as well! I feel the quality of work is excellent and the prices are fair! I definitely recommend TDP! read more

I cannot even begin to put into words the level of professionalism, integrity, and quality of work Touchdown is capable of. Multiple times they have been there to help with everything from the minor projects to completely saving the day. They are the best and you would be foolish to go with anyone else. read more

Quick, responsive. Broke everything down to me and was kind enough to show me what to look for in the future. I'll be using them again to fix my toilet. read more

I've used TDP twice now. The first time was kind of an emergency since our toilet broke and I needed it replaced. The guys that came over did a good job and were fair and transparent in their pricing. The second time I used TDP was to install a tankless water heater and run a new gas line directly from the meter. I went with them because of a prior good experience and they were very competitive in terms of quoted price. Installation was seamless and the guy did a very clean job. They're my go to for plumbing now. read more

Touchdown Plumbing & Drains - Plumbing Near Me - Spring Valley, California

Big shout out to Steven who came out and installed my water heater. Kind, Professional and Knowledgeable. Will be calling TouchDown for all my Plumbing needs. read more

Touchdown Plumbing & Drains - Up to code water heater installation. - Plumbing Near Me - Spring Valley, California

I called Touchdown plumbing to remove a disgusting and stinky grease trap. Knowing this was going to be a difficult job I was a little nervous about hiring a good company. These guys did an amazing job. They had to jack hammer this huge disgusting thing out of the floor, fill in the hole and top it off with concrete. As messy and smelly of a job as this is... they were clean, efficient and had a great attitude after standing in a sewage nightmare all day. Great crew, good price, professional from start to finish. They even sent their boss pictures of my store when they were done to insure they left it cleaner than the way they found it. Very happy!! Hire these guys. -Shawn read more

Dedicated and honest are some ways I would explain Touchdown Plumbing. All the gentlemen were professional and very experienced at what they do. They are patient and work hard to get done as quickly without losing quality. I have made the mistake of using other plumbers in true past, but I now found the plumbing company we are staying with. A smaller company which you can see act more like a family when they work together. read more

The customer service is amazing. Especially Steven who came and helped us out with our situation. He then was honest on his pricing and honest with the problem at hand and being honest with how to fix the problem not just putting a band aid. I will be recommending this plumbing services to others whenever they need it. Thank you Touchdown Plumbing we honestly appreciate it!!!! read more

I call touchdown plumbing and as I'm calling I get a text messages that they wanted me to text them. So I did explaining my toilet is clogged, they ask what was the issue I went on to explain That the toilet needs to be remove the deodorizer. Then I asked how much would they charge And I waiting several minutes for them to reply Then finally they answered $350 so I just went on to the next one on the list 28 minutes later they replied if I wanted to schedule for it. I replied no too expensive read more

I came home to a leak in the garage. I called TDP and Rich showed up literally 5 minutes later. Fixed the leak, friendly guy... can't get much better. read more

Touchdown Plumbing showed us great customer service, fair pricing, great attention to detail and of course they cleared our clogged drains quickly! Eddie came to give an estimate as well as service our drains. He was early for both appointments, friendly, professional and got the job done quick! He not only fixed our problem, but also kept the service area clean with mats and cleaned up after. He also was able to help us with a small toilet stopper issue we have been having as a courtesy. Thanks to Eddie and Touchdown! I will definitely be using them again in the future! read more

Rich replied immediately to my plumbing issue and his worker, Matt came promptly on time. Our kitchen sink stopped draining as well as the downstairs bathroom shower. The drains then started leaking. My dad tried to fix it but unfortunately got the cable stuck. Matt was able to get the cable out as it had been stuck for several days with my Dad attempting many times to get it out himself. It's now draining properly and hopefully continues to. Matt was helpful and polite offering great advice to my Dad if this should ever happen again. read more

Touchdown Plumbing was recommended by a friend and I'm so happy she made the recommendation! Rich (the owner) was quick to respond with a quote and to schedule an appointment. Joel (the plumber) was friendly and efficient at replacing my burned out garbage disposal. I will definitely keep Touchdown Plumbing in mind for my future plumbing needs. read more

Just wanted to update my review since my previous one is from 3 years ago. I've probably used them for 3 other jobs since then and they ALWAYS come out super fast, their techs are always extremely professional and they explain things in a very easy way to understand. Their quotes are always reasonable. As a business owner myself I'm just really really happy with this company. I can always rely on them and when one of our clients needs a plumbing referral I don't even hesitate because I know I can count on them! read more

I think $1,800 was overcharged, but it was dripping heavily on a Friday night, and I had plans to go out of town. Went to Home Depot and saw the new one was selling for $614. But all lines and valves were replaced efficiently, although rushed by Mexican Mothers Day. read more

Touchdown Plumbing & Drains - Plumbing Near Me - Spring Valley, California

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I awoke up to a backed up toilet on Saturday morning at my parents' house and was extremely concerned about being able to get it fixed in a timely fashion. I called at 6:30AM and Rich answered the phone and said help would arrive between 8:00-9:00AM. Steven was at the door at 8:15AM and was able to fix the problem. He was extremely pleasant and helpful...I could not believe he arrived so quickly! Additionally, he made some suggestions for longer term solves which I will be following up on. Thanks so much for your help!!! read more

Rich responded to my message in minutes and came out to my house in 30 mins. Fixed my leak in minutes and charged me a reasonable price. I'll call them again if I have future problems. read more

We bought a house a few year ago that needed a ton of plumbing work. Touchdown has been amazing! They redid all our pipes, did 2 clean outs, did a lining inside the drain line. They have been a life saver. Affordable. Always quick to respond and amazing service. We highly recommend them to anyone needing plumbing work. read more

we are an animal hospital and had emergency flood on a Saturday; I called about 7 plumbers and none could come out for a few hours which was too long; touchdown plumbing acted quickly and communicated promptly; they came within an hour of me calling. The service tech was professional and respectful as well. we found our plumbing company! read more

Steven has done an amazing job. He came to rescue and replaced my old toilet. He also cleaned the surrounding after he installed the new toilet. Thank you so much for doing a superb job. read more

We've been calling Rich at Touchdown Plumbling for years for various issues. We always get quick and quality service. Last time, they replaced our water tank. Most recently they hydro-jetted an outdoor drain that was clogged and fixed a leaky bathtub faucet that was corroded in the same day. Both issues were more severe than expected, but Steven was very thorough and did a great job at fixing both. He was very nice and good at communicating. Invoices are always very detailed and itemized so you know exactly what you're paying for. After another great experience, we are sure that we will be contacting Touchdown Plumbing again the next time we have an issue. read more

Wonderful service and wonderful price. Very informative as to what's happening. Friendly, honest and very fair with pricing....very trustworthy! read more

We had a leak under our kitchen sink that was quite concerning. Touchdown to the rescue! Once again Rich & his team saved the day! Every time we have had a plumbing issue occur, Touchdown has responded right away, with quick and extremely affordable service. We have found our plumber for years to come, and I encourage everyone to jump on the Touchdown bandwagon!!! read more

I had a leak under the kitchen sink, Touchdown send Joel to fix it and replace the drain valve, Joel was very professional courteous and informative about the problem. He also took Covid-19 precautions and were a mask. I would definitely would call them back for another job. Thank you Touchdown for employing the right people to work for you. read more

They were reffered to us by our realtor and my husband was very impressed with the service they provided and the quality was above and beyond. They took pics of what was done and explained everything. Very proffessional, responds right away and to top it all, VERY reasonable price. I highly recommend this company for any plumbing services and will surely ask for their service again if needed. Thank you! read more

When I speak with them on the phone they told me they will be in between 3:30pm and 4:30pm and He arrived at 3:30. He knew what to do and how to take care of the problem clean up the work area after he was done. Steve was very professional Super friendly Fast response Great service Good Price read more

Today my house had a main line backup, my spouse called a handful of plumbers in the San Diego area and NONE of them could come help us. After hearing this I called Touchdown Plumbing and within 1 hour they were at my front door to save the day once again. They have helped me every time I call. The team shows up with punctuality in rain, heat, and even a pandemic. Rich and the crew are good people. If you have plumbing issues PLEASE give them a try. Touchdown Plumbing is my go to for all plumbing related events and they should be yours as well. read more

Nickel and dime pricing strategy. Called them out to help unclog a bath tub and sink. They unclogged the bath tub but turns out the sink was a separate clog. Wanted to charge me an additional amount to continue to diagnose the sink. read more

Do not use. I had my main kitchen pipe clogged in the Spring Valley area. I looked for the plumbers in the area with the best reviews and Touchdown Plumbing and Drains was number 1. I called and spoke to the owner who gave a great price and response time. After setting a time frame of about 530 pm, I waited for the plumber to arrive. Come 7:00 pm, no call, no update. I had to send a text asking the plumber to please let me know if they were unable to make it or I could reschedule. The plumber again told me "so sorry, 20 minutes" Another 45 MINUTES passes by and nothing. Finally, about 8:00 pm I just told him to cancel and how unacceptable it was to keep someone around waiting for their service, with not so much as even a text or phone call as to the delay. In the end, the dude said " my tech got delayed". LIES because the male I was talking to directly was the one that said he was responding. Anyways, poor service, unprofessional, don't use period. read more

Touchdown Plumbing & Drains - Plumbing Near Me - Spring Valley, California

This company is great. They were able to come out within two hours to provide a quote to remove and replace an old tub drain in one of my bathrooms. Joel provided a reasonable cost estimate, was up front that additional work could be required, and came back an hour later to complete the work the same day. I was very impressed with the service provided, and the appearance of the new drain. I give Touchdown Plumbing and Drains five stars! read more