Last night, my car was towed, and I was very confused because I parked in the P8204 purple parking lot. I received a text confirming my parking payment of $11, showing that I paid to park at 331-333 Alexander St. I was told my car was towed for blocking the road, but I was parked inside the parking lot, not on the road. A friend drove me to TowBuster, where they gave me a ticket stating that I was parked at 325 Alexander St. I explained to the woman there that I was not aware of any issue, and she told me to call the manager the next day. When I called the manager the next day, he was extremely rude. He repeatedly claimed that I parked in an apartment complex and told me to contact the parking company there. When I asked for the parking company's contact information, he said he didn't know. I then asked how he could be sure I parked in an apartment complex if he didn't know who owned the parking lot. At that point, he hung up on me. I am very upset because I had to pay $157 to get my car back, even though I paid for parking and believed I parked legally. read more

Unfortunately you have to rate a minimum one star, these guys deserve zero. A few of us went out to dinner and an error resulted in a friends car getting towed... ok it happens ... not the reason for this review. Trying to find this place was nearly impossible, not just because of the dark. barely any lights no real signs or address number on the building. We drove around the block and had to ask someone walking. Once there you have to wait at the gate and call their number. No one was actually at the building. A lady that lives near by and walks across the street not looking like an employee demands a credit card payment as your asking questions. Once payment is processed she lets you access your car. Absolutely terrible customer service. Others waiting to get the car had similar experiences. Lots of complaints. read more

My car was towed while I parked in a paid lot on Alexander, P8204, right beside one of the payment signs and when I called I was told it was because I "wasn't in the right place". There is no sign saying that the parking was for the building in front of my car. There were only signs to pay for parking here. It cost me $150 cash to get my car back because the credit card machine wasn't on site. I would have to wait for someone to come down with it. This was also happening right as I had to pick up my daughter from the Golisano hospital prom that was ending in 30 minutes. The person on the phone was very rude and said marking lots weren't his job, towing was. Total BS and I have the parking verification to prove it was paid and valid until 3:59am. read more

Towing cars is a crime in my opinion anyway but $150 to tow it 0.9 miles down the same street? Lol eff off

Towed my car out of the park Ave lot even though I payed for parking. When I asked why they towed it the guy said he didn't know and that I needed to pay him 150 dollars cash only because the credit card machine wasn't working. As you can tell from other reviews this is a lie that they tell everyone. Clearly there are illegal practices going on here. I don't know how they still have a towing license with how many people have had similar experiences with them. The guy working the gate was completely incoherent and the guy on the phone was a total asshole. Avoid them at ALL COSTS. I hope they get shutdown I don't know how they are still in business read more

Stole my friends car out of the Park Ave parking lot, that had been validated/paid for by the restaurant we were eating at. Car was validated from 6:20-8:20, and was towed at 7:15. When they actually answered the phone after 10 attempts the man was rude, belligerent, condecending. When my friends showed up at the tow lot to get their car, the operator essentially laughed at them as he said it was returned to the lot they parked in. More than an hour after first contact. Ridiculous. The city showed not being contracting this company to manage its parking lots if this is the way people get treated after they STEAL THEIR CARS! read more

Towed my friends car when they had over an hour left of parking that they paid for. We had to call ten times before finally getting through to them, and when we did the man on the phone was rude and condescending. He said they would have to pay $150 to get the car released even though they had effectively stolen it. We threatened to call the police and they towed the car back to the parking lot but didn't tell us, so my friends arrived at the tow company to pay the money, fully intending to dispute it with the city to get it waived, just to be told they had to go back to the original lot. Absolutely awful customer service, zero communication, incompetent staff. read more

This company is a rip off and a scam. I added their services to my car insurance and the one time I go to use them they could not "locate my account" even when provided the contract and information! I paid out of pocket and have filed a claim for reimbursement and they have not reimbursed me! DO NOT BUY THIS SERVICE!!! read more

The worse SOBs in the city! They towed my car while I was picking up my food across the street and were very rude on the phone (the voice sounded like a drunk man, apparently it was a woman)! When I arrived to pick up the car, they wouldn't take cards, and continued to be rude, laughing and making fun of my situation! read more

ZERO STARS. These degenerates are a bunch of scam artists. The closest signage was 500ft away from where I parked. I was parked for 3 hours and my car vanished. Called the number and some 100 year old moron answered the phone and played dumb. They tow your car 2 miles down the road to some rundown garage with zero signs posted anywhere because everyone involved with this business is illiterate. I drove around the back to find a homeless guy camped out in a make shift dog house located behind a locked fence. I finally got his attention because he was busy smoking cigarettes and drinking a 40oz. and he informed me that it was $151 CASH ONLY for him to unlock the gate so I could get my vehicle back. So, I wiped my ass with the cash before handing it to him through a crack in the gate (like I was paying a ransom) and he took it. He then proceeded to unlock the gate but couldn't operate the keys because his dirty ass fingernails were 3 inches long. The moral of the story is don't leave your house. read more

I thought he was rude when I called to ask pricing questions about my tow after he accepted the bid from my roadside assistance. He could've been frustrated while driving and answering calls, but could be better if he had an office person to answer customers rather than doing double duty. You're stuck with them if it's the only company available, but luckily, if you will, my tow was not emergent so I canceled and called roadside assistance to find me someone else. read more

If I could get this place zero stars I would they towed my boyfriend vehicle that has a pass on it and we've been paying for years in our apartment building. Super pissed read more

Terrible people, terrible owner, terrible employees. They are homophobic, misogynistic, they body shame women for no reason at all. Guy named "pits" is horrific. read more

Not that any of these negative reviews do anything, clearly, as they are still somehow in business. But I just called trying to track down the vehicle of my deceased brother. The man on the phone was so insanely rude that I almost started sobbing. He yelled at me and said he wasn't going to waste his time going back and forth with questions, saying he "doesn't THINK" they have the car even though I was told that is where it is located. Doesn't think? Maybe you can actually check? If you lose compassion that quickly for another human being who's family member just died in under a 2 minute phone call, you should not only not be in business, you should question whether you are a person capable of existing in society. Like... do you have children, sir? I sincerely hope not. Because you are creating a much worse world for them just by being yourself. Do not ever use this place. And do not let your day be ruined by a horribly sad, miserable and clearly lonely person like the owner of this company. read more

The owner took my call and was extremely rude and unprofessional. He did not listen to me, told me my car had been broken into (when it hadn't, SHEER INCOMPETENCE), and then told me someone should be there 'soon' and hung up on me. Was literally the most ridiculous experience I have been through. The lady at the gate was nice though! read more

If I could give negative stars I would. I actually work with another tow company and we have towed several of these trucks owned by Towbusters towing over the years. The equipment is not road safe. The drivers are clueless and in many cases they have been arrested for non license or other traffic related stops. They're rude to customers and give other towing companies a bad name. They will remove your car from parking lots even if there for legit reasons. Beware! These guys are the bottom of the barrel. Just towed one a few days ago that was drunk and tried switching seats while being stopped by an officer. You want a 30 dollar tow then call these guys. After they mess up your car you will regret it. read more

These people are criminals. Illegally tow, lie, yell and hang up when you call them out. Watch out where you go in Rochester after midnight. They sneak around, take cars and you're at their mercy and have to get your car back. I hope Karma bites them in the butt. read more

Prompt service. Showed up with 10 mins. Definitely would recommend! Great price in a timely manner.

The guy was super rude the entire time. Worst part: wouldn't let me come with, left me on the side of the road in the rain. Had to walk home soaking wet. $80 for less than 2 miles. Livid. read more

this company towed my car then said they never picked my car up. then I said I have video of the company towing my car. then the company have the car to a non owner. then asked the owner how he started swearing at me. tough guy on the phone but can't run a business professionally. read more

If I could I would give this lousy towing company no stars !!! They are rude and just like other complaints, towed my car out of a lot that was near the business that I was at night , the lot was full of others parked there and the only lame excuse was that I was not suppose to park there when blatantly there is no sign that a states that!!! And then they want to charge $140.00 dollars!!! What a bunch of bull !!! They are rude over the phone and in my frustration when asked why my car was the only one towed, was told "it has to happen to someone "and hung up on ... hopefully this crime of towing peoples car when the are legally parked in a safe parking catches up with them ... very sad to have such inconsiderate and unprofessional people have a business that most people rely on for their car needs read more

My boyfriend's car broke down very late at night. The insurance company called Towbuster's to come and help tow the car. After waiting for over an hour, it took the insurance company calling Towbuster's to find out they were "intending to cancel the tow." Absolutely atrocious. Writing this review at 12:30 in the morning in a broken-down car in the worst part of town. Thanks Towbuster's! read more

Glad I was given a hard time over the phone so I looked up that these guys aren't worth it. If your insurance uses them cause they are cheap, remember that you get what you pay for. read more

My insurance company arranged for Towbuster as a back up to the first tow company who would not tow my car because it had a flat. Towbuster never showed up stating they could not find my address. After reading the many negative reviews and how awful the experiences were, I consider myself extremely lucky they blew me off! read more

Was a paying customer at Mark's Texas Hots last night, and came out to see my car had been towed. Completely unexplainable. After paying for an Uber to get there, I explained to the guy that we were paying customers at Mark's Texas Red Hots, and his exact words were "I could give less of a fuck" and demanded $144 for my car back -- even though they were in possession of it for maybe 25 minutes. Assholes. I would absolutely never recommend this company. If you see a white van with plates HJB-6889 on the road, please feel free to egg the driver. read more

This place should be shutdown immediately! My car was stolen and towed by this company to their lot, that by itself seems a little strange to me since it was reported stolen over a week prior to this engagement, however, they released my stolen car with stolen plates to the culprit. That's utterly ridiculous and when confronted they claim that it's their common practice to hand over vehicles if you've got cash and keys. If your car needs to get towed and they show up to the scene CALL THE POLICE IMMEDIATELY or risk losing your car to John Doe and go through with the same headache as I have. You deserve less than zero stars! read more

Agree with the other comments. I am currently having an issue with the apartment complex next door. There is no signage on apartment with the property management name and or phone number. The only visible sign is this towing company. I called to get the name and number for the owner of the building and he was immediately hostile with me in the phone. Yes admittedly I was upset when I called. (I've already spent over $500 because someone in the complex is throwing trash into my yard and getting my dog sick.) He asked me why he should give me the information and when I said his number was the only visible number on the building to call, and that I just wanted the property management company name and number, he told me "I'll shove it up your a$$" before hanging up on me. (For the record the phone call lasted 1min and 46 seconds) it took that long to yell at me and escalate the conversation to the point he felt the need to tell me he would shove it up my ass. read more

Towbuster Towing - It took 1:46 for him to tell me "I'll shove it up your a$$" before hanging up on me. - Towing Near Me - Rochester, New York

Illegally towing legally parked cars. Are complete a holes to their customers, rude. They need to be shut down

BEWARE!!!! On April 8th I was towed from East and Alexander. I called after the club was let out and Lisa told me they had the car and it's $150 cash only. I told her that is not allowed and illegal and does the licensing bureau know about that?She told me the machine was down and not working and that's what Greg told her. I drove out there and asked to speak to Greg and was told he wasn't there. I told them it was illegal not to except credit. I let then know I was calling the licensing bureau on Monday to talk to Chris and report them. All of a sudden he told me they can take credit. I told them I needed a receipt of the transaction and ask for his name and it happens to Greg the whole time. I still am going to report him to the bureau because he was still telling people behind me that it was cash only. From what the officers told me this has been an ongoing problem and they get called up there all the time. I don't understand how he's been in business for so long and has all these shady dealings. read more

Agree with the prior review. Car was towed, and they provided bad directions to location and left us outside waiting for someone for 10 plus minutes in a bad area with cash, because of course, they only take cash. read more

Towbuster were called for a tow to the garage from my home. I live on a five lane road. Instead of calling a flatbed, the car was towed out in the middle of a busy highway during lunchtime when traffic is the busiest. There was a dip at the end of the driveway. They dropped the car on the dip knocking muffler loose. It then dragged down the street leaving a long metal scrape in front of my house on the newly paved road. Driver was rude and unprofessional and supervisor wasn't much nicer. Supervisor admitted to not giving the driver the address to the shop to despite being provided the information by my insurance company. In addition to needed repairs, additional repairs will be needed for this drivers incompetence.... read more

I sat around for 2 hours waiting for them to come to my van for me to call and ask where they are they don't know nothing about me and I told him who it was and where he was and they said Okay found you we're not going to be able to make it our tow truck is down 2 hours a waste of my time for a tow company that's not coming I give them two thumbs down I could have had somebody else come and pick me up thanks for wasting my Sundays I suggest you hey somebody else where to do it that actually cares about their customers and actually has pride in their work two thumbs down and -2 Stars read more

These uneducated morons actually towed me from a parking lot that housed about 5 businesses. Because I wasn't in the business ( pita pit) at the time and was in Starbucks instead, they towed me because that spot wasn't a "Starbucks spot! " There were no spots available in this lot at 9:25 Am for Starbucks but 15 feet from Starbucks there was... I parked there and at 9:30 , by their records, they towed me. I called them and they said they didn't care if I was a customer at Starbucks and that they aren't giving me my truck back until I paid $140. They screamed at me over the phone and hung up. I walked 3.5 miles to get my truck out and had to wait another 15 minutes in 30degree weather for one of their guys to let me in, then they don't take CC "their machine is broken". Had to go get cash in crack neighborhood! Heaven forbid you give someone their vehicle back for the 20 min it took you to load it and drive it 3.5 miles. The only way they could have towed my truck that fast is to have been waiting around a corner for a person to park there. Fucking vultures! Pita pit wasn't even open for business at 9:30 Am! Ass holes! read more

I would rate them no stars if I could. I had my car towed a couple days ago. I specified that my car was not running correctly and they sent a flat bed to get my car. After my car was picked up and on the way to its destination; Towbuster called me and said I have to pay $40.00 because I had a flat tire and they had to winch the car. Seems odd that I had to pay an extra $40 because they "winched" my car. There is only one way to get a car onto a flat bed.. A WINCH! They sent the flat bed, they used the flat bed and the driver took it no problem. I don't see why I had to pay for this "Extra Service" when there was no "Extra Service". Not only that, the lady who called me was immediately rude. I will never recommend this thieving company to anyone. read more

Get ready to meet pure scum if you come across these people. Unethical and Trash. They will lie to you, they only take cash, but will tell you other wise to get you down there. They'll ash their cigarettes on you, get grease all over your car. Then proceed to yell *igger in front of small African children. Made me sick read more

Worst tow truck company ever. My car battery died and they sent a guy out within 20 mins. Not bad, but he was horrible. He was impatient with me telling me "of it doesn't jump start now then I can't do anything". He let the battery charger sit on the battery for 1 minute and said it should work and there's something wrong with my car. I told him to leave and called to help me out and fixed all my problems. Btw he was rude too. Don't ever call these people! read more

They stole things out my car i had towed lied n sais they dont go in cars however on camera they were both seen inside my car

Horriable company! They treat the customers like garbage. These people are such gutter trash! I've tried getting car after car towed because they illegally park in the no parking zone but every time I've tried calling them they swear, tell me ohh well, and call someone else than. If you have private property in the city do not waste your time having these idiots put their signs up. They don't have any business sense nor do they have the amount trucks to handle simple calls to get a tow. It don't matter if it's 9am or 1am they do not deliver any service. It's a scam the city should look at their books. read more

Their "driver," tried to cut me off in traffic by forcing me out of the lane and into a construction cones when I had the ROW. When I honked my disapproval, I was met with the middle finger from the passenger. When I pulled alongside, the finger-boy said "Really?" (both a measure of his intellect or lack there-of.) It left me wondering if the number he held up was his IQ...With smarmy smirks, they defiantly glared at us, and I read the telephone number on the truck's door aloud, to which the driver said "Go ahead and call, he'll tell you to go F*@K yourself!" WOW! Model amb-ASS-adors for their employer's business and icons of Customer Service! read more

Beyond the worst tow company in Rochester didn't know if the driver was there to rob me or help me they look like crackheads deff would not recommend using this tow company I even seen them towing a Subaru behind the tow truck on 104 everyone knows you don't tow an awd vehicle behind a tow truck they're supposed to be flat bedded so unless you absolutely have no other option I deff would suggest you spend a little extra and use a reputable tow company these company truly sucks worst of the worst read more