Scheduling over the phone was easy. The MR tech was friendly and caring of my conditions and safety while ambulating as I was unsteady - thank you to her. The front desk staff (woman who sat at left end of desk) when dealing with an elderly female seemed impatient and bothered, talking loud and fast in an unpleasant tone) trying to explain to her the process of being-fit into a full schedule and the potential wait time. Some people, especially dealing with chronic pain or other factors, can't process information as quickly as a young person who is not experiencing such symptoms and conditions. I felt bad for the elderly woman like she was being talked to like a child. I asked for a CD of my MR images. The staff member (woman who sat at the 2nd window from the right end) said it would be five minutes to create the disc. A few minutes later, she left for the day to take her child to the dentist. 15-minutes later, I went to the desk to see if my disc was done and it was. I would have appreciated if she had told someone prior to leaving that I was waiting for my disc. Had I not asked, I would have been there all night. It's not easy to sit around waiting while suffering chronically painful conditions. While people wait, they over hear and see what is going on and it reflects poorly upon what should be a professional medical imaging office that should have a duty to care for patients in an amiable manner. read more

I was surprised at how cold and rude the office/telephone staff were. I scheduled an end-of-day appointment. When I received the reminder call the Friday before, they wanted to confirm my noon appointment. I clarified the correct time only to be met with a sigh and terse acceptance implying that the mistake was mine. No apology. I though perhaps it had been a tough day/week, so I let it go. But the front office staff was the same way with me in person and I overheard the same treatment of others on the phone and in the office. It's like we patients were all just a big annoyance. The tech were kind and friendly, but my imaging machine broke mid-way into my session. I had to wait for staff to look for a step stool to no avail before I finally just had to jump down. Frustrating. I have asked my provider not to refer me to them anymore. read more

The employees at Tower Imaging located in Valencia California are super efficient, super polite, and treated me very well. The receptionist Maria, the Tecnicians; Erin, and Goretti got me in and out with no rushing, and no pressure. These employees and I am sure, along with their co-workers here are definitely creating, "Goodwill," for The Company, "Tower Imaging," which is an asset on their fiscal statement . So hopefully the Holiday, Christmas bonuses will compensate these employees well, as they are all doing a fantastic job. Happy holidays to all my friends out there. Merry Christmas and a Happy 2024 New year to all. I give Tower Imaging in Valencia, California a five stars out of five stars possible highest rating without hesitation. From Happy customer, Walter Tribe. 12-19-23. . read more

Tried to schedual an appointment kept being told the approval wasn't done, which it was. They then said it was with contrast for the mri and the order said WITHOUT. The front desk is a joke and don't seem to care about schedualing someone BEFORE the doctor appointment in order to have the reading to be diagnosed by the doctor. read more

We had an early morning appointment, and their staff was very kind and efficient. The MRI technician made both my son and I feel confident of the experience, what to expect, etc... read more

Had 3 MRI's here, one was a double. Had no issues with cloister phobia issues. Used blindfold and held sos bulb in my hand , had blanket for warmth. Almost fell asleep. Friendly office personnel and tech staff , clean and followed Covid restrictions. Excellent experience! read more

Their hours of operation are wrong. Anything after 4pm is for the urgent care only. I drove down there to get my daughter's x-ray and they said we don't do them after 4pm. I said that isn't posted anywhere on the website, online or the paperwork. She said it's just policy. They were very rude as well. I will not be going back. read more

They give you an appointment and tell you to be there early to make you sign paperwork and they make you wait even longer.These people have no consideration. read more

My wife came in for an X-Ray yesterday after our insurance provider said they approved the procedure, when she came in the first time they made her wait over 30 minutes only to tell her the approval wasn't in yet. My wife had another appointment across town and had to leave to attend the other appointment, so she told the front office staff "Sonia" that she would be back. She came back several hours latter and was told by "Sonia" the approval wasn't in yet AGAIN!, even though my wife re called her insurance company to check that the approval was done, they assured her it was approved earlier that morning and to go ahead and go on in for the X-Ray. My wife asked "Sonia" at the front desk to please check again as she could not come back again today,.............Sonia then replied, Oh Yea! it's in the back and she "Had" to get up and go get it. Two wasted trips, over 2 hours of wasted time waiting in lobby all because the front desk staff was too lazy to get the approval in the back office that was waiting there. The Front office staff should be Replaced, and hire staff that aren't too lazy to get up and check the fax machine. NOTE: The X-RAY and MRI Staff are Good, Kind and caring people, Just the front office needs to go! read more

The front desk staff were very nice. I have had quite a number of Imaging tests done throughout my life and was familiar with the testing. Jordan, who performed my MRI was amazing. She was very caring and kind. I really felt that she went over and above to make sure she got the images I need to find out what is going on with my health and causing me pain. She is an exemplary tech and is a huge asset to Tower Imaging. I really appreciate your efforts. I'd like to suggest having some cold bottled water available for patients post test. After fasting and the amount of time spent in the MRI, I came out extremely thirsty. Just a thought. read more

I can't say enough good things about Stacey in particular at Tower Imaging. Her professionalism and loving kindness is unmatched. She is always so pleasant, compassionate and caring to patients she has never met. Knowing there are healthcare professionals like her is a Godsend! Thank you Stacey!!!!!! read more

When you are going somewhere to get a ct scan mri or any other test here, the last thing a patient needs are rude receptionists. It does not cost anything to be a little kind. You are the first person a patient sees and has interaction with, don't make faces or be rude. The young man that helped with the scan was caring kind and very professional. I do not like bad reviews, I am sure, I will be back for more scans. I hope when I return the receptionist has a different way of treating clients and I can then give a 5 star review. read more

We cannot say enough about Alexis and Maria, how accommodating and professional they were when it came to scheduling the MRI for our daughter. They have a great staff and extremely clean office that we felt comfortable in. We highly recommend Tower Imaging when you want it done right. read more

Absolutely terrible service from the front desk. They told me TWO separate times to come in for my appointment. I confirmed with the front desk a day before my appointment what the time actually was. I arrive and now they told me they do not have availability on the MRI table when I'VE HAD THIS APPOINTMENT SCHEDULED FOR OVER A MONTH WITH A MEDICAL EMERGENCY. So now I've been waiting for AN HOUR AND A HALF for a MRI. The front desk is also eating without masks on as I'm typing this. Completely unsanitary. Don't waste your time here. read more

Erroneous billing created a statement sent to me from Tower. My insurance was supposed to cover it and I have excellent insurance. My insurance company said I didn't owe anything and that they didn't even show a bill sent to them from Tower. I tried calling Tower several times, and some of those times I was on hold for over 20 plus minutes then had to get back to work (since they can only be called during regular work hours). If I did reach someone, I was told it "would be looked into and not to worry about it". I kept getting repeated bills from them to pay. Then the other day I got a bill saying it would be reported to credit agencies. So I called again today and was on the phone for over 30 minutes waiting for someone. The man who answered said I had to call my insurance company again (which I had already done a few times and the insurance company told me it was a problem on the Tower end). Finally, after another lengthy call with Tower and immense frustration I made a payment. I will never go there again. Their billing department is virtually unreachable by phone or email, they only have an automated system so you can pay but you cannot get any help or clarification, they don't follow through (with promises of "looking into it") and they bill you and charge you erroneously. read more

A teenage male was at the window, took an extensive amount of time with the person in front of me. When it was my turn he never made eye contact. After a prolonged awkward silence without looking up he says can he help me. I assumed he was talking to me. Finally when we got past the anal check in he tells me I'm 10 minutes late and have to reschedule and that it's going to be a while before they have another appointment. I said that I have been in the office for 10 minutes and I didn't hear anyone calling for me. He was anal and could care less and no consideration for his poor check in ethics. The 3 adult women behind him kept their head down like they didn't hear anything as he kept looking back like he didn't know what to do with me. I was like never mind, the service is horrible! I'll get my mammogram at a different location. Meanwhile there are 5 or 6 people waiting to be seen but ironically while I'm waiting to check in I missed my check in time. That doesn't make sense, I guess they all showed up early and waiting on their appointments, yeah right! read more

Great place. Always clean. Very nice staff. Usually quick in and out. Highly recommended.

Went to a 6:15pm appointment. Office was dark and not very welcoming. Only a few christmas lights and the receptionist computer screen was on which made it feel like everyone was waiting to go. Once inside I was told to put my phone and keys in the locker and anything from my pockets . Once inside the room, was told to put my mask and locker key on the tray . Laid down, followed instructions but NO ONE (2 techs) not even me noticed I was still wearing my smart watch. The technician standing on my left put the buzzer in the my hand with the watch but still did not catch it. My first time ever getting a MRI. Did not know better that my smart watch would be destroyed. I called to inform them about what happened and while I did receive an apology from the office manager I was told that it was no one fault but my own. That they can not scan every patient before going in the machine to see if they accidently forgot something! What? Really! You work with patients who are there because something seems wrong. They may or may not be in a clear state of mind and may or may not forget to remove metal. YOU are the professionals who do this day in and day out don't tell you you can't take an "extra" step to ensure the safety of your patients. If that is considered above and beyond your call of duty or above your pay grade maybe this job is not for you. No I did not get the watch replaced. Whike yes I take responsibility, I do think they could have at least taken 1/2 of it as well. responsibility. SMH. read more

Clean facility, receptionist friendly. Love the left over Halloween candy. The ultrasound technician not so friendly. INSENSITIVE PEOPLE SHOULD NOT BE IN PATIENT CARE. The technician did introduce herself to me (5 stars for that), but after that did not explain what I was to expect. I had an uncomfortable procedure done and no explanation whatsoever about what she was doing, except for telling me where to undress and how to position myself. Did not ask once if I was uncomfortable and kept probing and going about her business. Not sure what type of education US technicians go through, but if it is those one year technical college, I hope they are teaching these new kids empathy, caring, and just basic customer service. These are basic fundamentals for healthcare. I felt like I was in a room with a robot. read more

they are always so nice and professional - both front and back. Timing usually terrific. I needed a rush test today and they fit me in.

Worst customer service ever. The techs are great. The front desk needs retrained. Very rude. They spend more time on personal calls then helping patients read more

This place sucks! My appt was @ 1pm got here @ 12:15. Wasn't called in until 1:35pm. THEN, their MRI machine DOES NOT accomodate larger patients! The nurse had already placed the IV in my hand before realizing this. Sooo, i was unable to get my MRI done. The nurse was very apologetic and tried referring a imaging place in Pasadena, Ca that could accomodate me. read more

The receptionist Sonia is so professional and helpful. Sonia helped ease my discomfort and was empathetic. She is everything you expect when you walk in. Very informative and helpful. I usual don't give reviews but the service was so excellent I felt the need to. read more

We have been to tower many times for X-rays on my infant daughter who has a chronic condition. They are always very professional and courteous. They make accommodations for my baby to best achieve good images. I would definitely recommend. read more

My wife has had several procedures at Tower Imaging Valencia. The service is great once you get in. But I dread calling for an appointment. The phone support is pretty bad. It took several minutes for an operator to get to me in their hold queue, then she put me on hold right away. I've been on hold for 17 minutes so far. read more

Everyone at Tower is very nice, friendly & professional. Eased my mind about having my exam done. The girls in front are very friendly and nice, unlike other places that are very serious. I definitely would recommend coming here for all your imaging needs read more

I had the best experience at Tower Imaging Valencia. Al was very patient and accommodating. I'm claustrophobic and was having a lot of anxiety before my MRI, he was able to calm my nerves and reassured me that everything was going to be okay. All staff is super friendly and the facility is very clean. I highly recommend Tower Imaging Valencia. read more

Arrived 15 minutes early as requested. Staff failed to mention an MRI machine was down. after waiting 45 minutes I asked the office staff what is taking so long. They informed me I was next. After an Hour and a half I approached the staff about status they informed me it would be at least another thirty minutes. Had to leave for another appointment. Would not recommend this office. Very unprofessional read more

The ultrasound technician Heather is AMAZING!! I have been to her twice now and she always makes me feel so comfortable, supported, and relaxed even. Love going to her. read more

Tower Imaging is extremely well run with plenty of friendly staff (three people!) at the front desk to check you in asap. Never had to wait more than 15 minutes for an appointment. The administrator, Jeannie, is wonderful. The facility is immaculate and the clinicians running the machines are cheerful, expert, and kind. And here's the great thing - their radiologist, Dr. H., picked up on something that everyone else said was nearly invisible - even a specialist. He ended months of suffering for me by pinpointing the problem so a treatment could begin. read more

They will try to get you to overpay by a lot. Definitely check with your insurance provider prior to getting anything done.

joke. called to try and schedule an appointment. Loud laughing and talking in background. Woman put me on hold for 3 minutes and I hung up.

The receptionists at the desk, Alexis and Sonia, we're both very welcoming and professional during the check-in process. The MRI tech, Al, was so exceptionally kind and caring and made me feel comforted through out my entire procedure. Thank you Tower Imaging for your excellent service! read more

Everyone at Tower Imaging from the receptionist, the MRI Tech and Charlotte we extremely nice and professional, even a little sense of humor. Really didn't seem like I went in for a medical thing. They we very helpful with my referral confusion and getting my lab work there within 2 days. read more

The front desk is run by ambivalent, apathetic doppelgangers who could care less about you and are impatiently waiting for their shift to end. I cannot fathom how someone can be so cold and uncaring yet work in a medical facility. I was impressed with the technology and how I was seen in about 20 minutes, but I have nothing but derision for the way they answer the phone and treat patients. The worst customer service skills I've seen. Come here if you have no other choice. read more

My experience was great. A special thanks to Sonia at the front desk and the tech Vanessa for going above and beyond to help me during an unexpected stressful cancellation from another imagining location. The place was quite busy and they both did all of above with a smile. Thanks! read more

I have had several opportunities to have imaging services performed at Tower Imaging in Valencia. Each and every time the team delivered excellent service. Every one there is pleasant and professional and I mean everyone from the front desk staff to the technicians to the back office staff. While you do not get to meet the radiologists, they do their job quickly and thoroughly and deliver well-written radiology reports delivered promptly, usually the next day. By comparison, I needed to go elsewhere for a special imaging and was told I would get the report in three or four days. Also, when I called in to request an imaging report, that was done several month before the request, be sent out of town, it was done promptly and professionally. Never even an iota of "well that was four months ago" attitude. Great job Tower Imaging Valencia. I be back if I ever (hopefully not) need additional imaging services. read more

Make sure to review your "claims details" under your health plan, you can access it online if you have an account and it will notify you what your co-payment actually is after they have submitted their claim. If not call your health plan. I received a bill requesting an additional $100 after I had already paid $100 during the visit. After reviewing my benefits and their claim, I actually only owed $72.16. I work in the medical field in utilization review so knew something was wrong with this bill. Just alerting you so you make sure you review the bill with your health plan before making the payment. God knows how many other people they have taken advantage of. read more

First of all, no one WANTS to have to have an MRI. That being said, if you do, this is the place to have it. I cannot express how happy I am that Kaiser has finally contracted with a place that has an open MRI machine and is near my home. I arrived this morning for my appointment. Yes on a Saturday. Tre Convenient! No missed work. Filled out the necessary paperwork and went in. I am EXTREMELY claustrophobic and my anxiety level was high since I had not taken any xenax prior to this appointment. The staff kindly allowed my sister to come in with me and even gave me headphones to wear so I could listen to music during the procedure. Everyone was very very nice and professional. I had my choice of Pandora stations (80's baby!) Here's where things went from good to great. My sister was at the open end of the machine talking to me, though I couldn't hear much but I could see here through the mirror on the machine. My sis kept me smiling as she rocked out and danced to the 80's tunes all through my procedure. But then I noticed a white coat and another hand holding mine. It was one of the other technicians who came in and was dancing alongside my sister! How cool is that!!! I got through my MRI with a smile on my face and we will see what the report shows. But I have never had such a good time finding at a medical appointment. If you have a choice of imaging facilities, you can't go wrong here. Kudos Tower Imaging. Five Stars all the way!!! read more

Very nice and professional. They made my 14 year old very comfortable during her MRI.