Recently Had a great experience with townfair tire.When it came for shopping for new tires for my SUV, it wasn't the easiest thing there are lots of choices and lots of competitors. The customer service is amazing they have my car in-and-out in an hour and 15 minutes. THE manager,Anthony Really went above and beyond and spent the time with me to explain all my different options exactly how all the warranties work. What really blew my mind is that I actually found the tires cheaper on line and I went in and with no questions asked he refunded me a $130 to my credit card, and said they stand by being the lowest! Not often to people care about there job, highly recommended. Sullivan tire and sears auto didn't care to help me, but this place did and will have a customer for life! read more

Bought 4 tires with Anthony's help he was very professional and even showed me my tires and explained how to tell what year they were. I also didn't wait very long (40 minutes) like I thought I would. Iam happy with the tires I got and will do business with them in future and recommend this Town Fair Tire Location to all who ask. read more

i bought two new front tires on dec 30th from the town fair tire in saugus MA. my wait time was estimated at an hour, but in actuality, was 3 hours. i watched 4 people who came in and paid after me (who did not have appointments) get serviced before my car was even taken back to be worked on. the salesman tried to trick me into an additional $49.99 alignment and made it sound like i wasn't getting a free front end alignment (which is included in a 2+ tire purchase). the $49 was for a rear end alignment. he kept saying, "i wouldn't want a girl like you to be alone on the road if something happened." typical sexist mechanic crap. after 2 1/2 hrs of waiting, i went up to the desk to ask what was going on with my car. another salesperson said to the guy who originally rang me up, "her car should be done man. go in the back and tell them to quit fu*king around." the salespeople at this location are rude. there are way too many people working there who stand around doing nothing, all while lying to customers about their wait time. i was told then that it would be "any minute now." turns out, a minute to them means an additional 1/2 hour. 6 days later, i noticed my car was pulling to the left, but the tire wasn't flat. at 3 am, while driving home on 93 north from my second job, the brand new front drivers side tire blew out. 6 days. 6 days?! when i returned to town fair tire on monday jan 6th to get a replacement tire, the salesman didn't bother to apologize, instead and told me that he's had customers blow a tire out hours after leaving, and 6 days wasn't terrible. he "felt bad" for my situation, so he wouldn't charge me the installation fee, even though i was covered under the guarantee. i then waited 2 1/2 hours for one tire to be replaced. they are closed on sundays. they also don't bother to put paper down on your seat or floor, so i had to clean grease off of my light grey interior seats and my car mats are still stained. they claim that their technicians are all ASE certified, but i have serious doubts that any are. i took my car to get checked out at my mechanic after they put the replacement tire on. my mechanic said that they didn't align it properly and fixed their mistake for free. scare tactics, shoddy work, and cheap tires. i will never trust town fair tire with my car again. don't waste your time and money here. read more

I wish I could not check any stars. They're terrible. Full of excuses and B.S. Trust me. Do yourself a favor and go to Sullivan Tire.

Had gone to multiple Jeep dealerships, including Kelly down the road looking for help on some spare tire and mounting issues and was completely turned away on the help I needed. Popped in here and was taken care of within a half hour of arriving and at a fraction of the cost. Marc and the other mechanics were awesome! read more

I'd like to update my initial one star review after a recent tire issue with a pothole. Back when I experienced terrible service from TFT (see previous review) a service representative reached out to me to try and rectify the situation. At that time I was so disgusted with TFT that I wanted nothing else to do with them. I contacted this representative shortly after I ruined a tire hitting a bad pothole. My coverage for this tire did not include a road hazard warranty so I was going to have to pay for a new tire out of pocket. But after speaking with the service rep I was accommodated for the replacement tire. The whole situation with terrible service and poor professionalism with my initial visit is inexcusable. Although I have to give them credit for identifying the situation when it occurred and attempting to resolve it. As they did here, TFT is willing to work with you if you have issues with products and services. read more

I'd like to start off by saying I'm an automotive student and I'm not fond of bringing my car anywhere, however school is out of session and I needed new tires on my 2001 Ford ranger. I had it in about a week ago and today I realized they put the wrong sized tires on my truck. I bought 2 tires. My truck requires as stated on the door panel a 225 70r15 tire but they put on the smaller 215 70r15 I'm going to go back tomorrow and I will give an update on how they handle the situation. And I really hope I won't have to wait another 3 hours 7-25-17 Town Fair Tire resolved the issue with no questions asked. Anthony was great and knew his stuff I will be back read more

My family and I have gone to this location for several years and usually see Anthony. The store is well kept and usually not too terrible of a wait compared to other stores and tire shops. Anthony really helps us stay in budget while getting the best tires we can afford. I highly recommend visiting the store for your tire needs! read more

Good selection, some rebates, online tire selector accoring to your model and online reservations.... No frills get it done...

The only reason I am not giving them 5 stars has to do with the setup of the building. Not really their fault, because it is an old Corvette dealership so that was probably the makeup. However, could use better system for parking, etc. My tire had the slowest leak known to mankind for the past year, and finally had the chance to get it over there. First the rep came out the my car to check the tire and mileage. Very courteous. Told me about an hour, took 45 minutes. They figured out the problem and fixed it, no BS. All tires filled to exact same pressure, no less no more. Total bill $4.20. read more

Needed four new tires went to town fair in Saugus. Spoke to mason very helpful picking out my tires. In and out in an hour and a half including a four way alignment... read more

If it were possible to give minus stars, that would be my choice. Promised tires at a specific time and day, and low and behold, not there! Come back this afternoon and they'll definitely be there -- I don't think so, Bucko. My time and fuel is worth $$ too. I'll but a new car before I return to this screw-up palace for tire replacement. read more

If i could do zero stars i would. I don't like being kept waiting. Thats why i made the appointment. I don't like being lied to either, which is why I was so pissed off that it took OVER 3 hours to change 4 tires when I was told 1.5 hours. The clowns that work there must be oblivious. Probably stoners. Definitely lazy. If I had been given an explanation of why it took so long vs "yeah it shouldn't take that long" I could understand. Truth be told I got breakfast at IHOP after dropping the car and it was still sitting there after I ate and I knew it was gonna be one of those days. Late for work. Got cussed out. Spent over $500 for that. My advice, take the ride to Danvers and look at their reviews I'm sure they can't be any worse then these *&$% tremendous BOOBS. read more

I decided to stop by TFT after being over priced and upsold at my car dealership. Marc helped us pick out quality tires for a fair price, explained to use exactly what we needed, and was patient with us as we asked questions. I would absolutely go back to TFT and see Marc next time we need new tires! read more

Did my research on my best price like I was told to do to avoid a headaches when I arrived and was dealt with a negotiation nightmare back and forth. Who needs the stress And I was there four about three hours for a four tire install and aligmnent(sure they'll take me right in and take for ever) Oh and my rug was covered in grease from the techs boots read more

After reading a bunch of bad reviews I still decided to go here(convenient location) I was going to look at a tire and wheel combo. The sales rep TOM who usually works In Danvers was so incredibly helpful. He spent about an hour talking to me about which kind of tires and wheels would be best and bringing the Rims out to my truck so I could see what they would look like. So we made the buy and realized that they don't do deliveries on Saturdays but knowing that I was leaving for training Tom insisted that they hot ship them and I got them! He really did an amazing job and was incredibly helpful and courteous. The rest of the staff was also very kind and apologetic for a rude customer. Seems like maybe it's not the employees that are rude but instead the customers. read more

Recently I noticed my tires were getting close to need some servicing. I called the store to ask about pricing, options, packages (if any) and even some recommendations. I wasn't sure what would be best for my car considering the amount of driving I do. I was very fortunate to speak with Joe who did not put me on hold a million times, answered my questions without talking down to me, did not r us me through my questions, and overall made me feel like I was the only customer he was assisting. When it's time for my tires to be serviced and an alignment I'll be coming in to meet the face behind the voice. Nice to see real customer service still exists. read more

This place is fast to sell you tires but when you need there service to rotate or fix a flat you better be prepared to wait over 3 hrs. Very badly run business. To many options out there to have to deal with their fake promises. Stay away! read more

I don't usually wrote reviews, but had to leave one after this experience. I was in there for snow tire changeover to my summer tires. Had a 1:30pm appointment and was told service would take an hour. Well, at 2:45 pm my car was still sitting in the driveway. After more than 3 hours I finally got my car back. This is my 3rd experience like this here. Unless you like spending an afternoon in a tire shop I would not recommend this shop. read more

Terrible service. Charged me more money for labor that never occurred. When I spoke to the manger about my concern, he made no attempts to resolve the issue, and dismissed it as if it were my fault I was charged extra. read more

The town fair tire scam. I have puchased tires here on 3 occasions and will NEVER go there again. The scam is that they offer free alignment with tires but they will never do it. They will tell you that the tie rods are frozen or you need new ball joints... Etc. They give you 90 days to get it fixed and then they willl do the alignment. Most people just leave and then after a year they need new tires again because the steering alignment is off. So 3rd time was a charm for me, I put new tierods on 6 months before going there, they told me they were frozen, they couldn't loosen the bolts, they even said they used heat. The flat out lied, they Didn't try heat, they didn't try rust blaster. They just didn't try at all and told me they did. The tie rods weren't blue from heat or have any rust blaster on them. My advice is to stay well away from town fair tire. read more

I was wondering why this place went from 1 star to 3 stars. Thank Yelp and their "Recommendation Software" to remove bad reviews so businesses will continue to purchase ads. Simply put, its called manipulating data. I will rephrase this review so hopefully it "makes the cut". I had 4 tires replaced. They snapped off my rim locks and it took literally over a month between them and a dealership to fix the situation while they had my car. Mind you I've never had a problem before. When I got the car back I noticed the majority of my chrome lug nuts were missing and replaced with nuts that looked like they were from a used hardware section. I brought it to the managers attention and he says, Ill never forget this btw, "oh they're cheap you can pick them up at an auto store". That should say a lot. Come to find out, their cheap prices are not so cheap. They charged me $220 per tire on sale. I just swapped one out at another tire shop for $186. Makes sense. read more

The following are 100% facts. First, I wished I had read the other scathing Yelp reviews on Town Fair Tire in Saugus. Many of them going back several years and it irks me more now because "absolutely nothing" has changed. Unfortunately, I had to learn the hard. My biggest complaint is even though I always made an appointment the actual completion time was always, always hours over the promised time. The reason I originally became a customer is because of the free seasonal tire changeover. It is not free because you must pay for balancing. And, they always tell you to get a front-end alignment. So, it is not free! getting back to the long wait times. The last 2 times were what broke this camels hump. * Arrived for a 1pm appointment for my seasonal tire changeover in April 2017. It wasn't rake until 2 and then wasn't completed until 3:30. When I complained about the wait the rep told me they were tripled book. Now it started to make sense. The wait time was ridiculous because they were severely overbooked. *Arrived for a 1pm appointment in December 2017 on my daughter's car. They said I didn't have a lug key so went back to Honda of Boston to grab one from them. When someone attended to me they promptly found it. I wasted both an appointment and a good chunk of my afternoon (took the day off) *I reschedule for 2 days later at 2pm. There was an impending storm the following day and is why I tried getting this done 2 days earlier. The rep asked if I was going to wait. When I said yes as I have no ride home her said it is going to be a 3 hour wait. I lost it! I told him I had an appointment and can't wait this long for a tire changeover. He stated that there was a storm and they were shorthanded and very busy. Both should never be the customers problem. It was just and I knew it. I had a similar issue in April so it was just a matter of triple and quadrupling booking. I waited 3.5 hours. And partway through the changeover they told me I needed a replacement snow tire because one had 2 large screws in it and couldn't be repaired. He said he would order a replacement and call me when it came in which never happened.... *The last straw!!! I called to ask if my daughters snow tire came in. They said the facility it was called into never sent it but they do "magically" have in their warehouse. Based on that he made an appointment for 1 pm later in the week. My son arrived for the appointment and they had no record of it and no snow tire was in their facility. As soon as I found that out I called customer service who then sent me over to another group so I could I could register my complaint. That group said someone would call me back. Well, I never got that call back and it's been over a week. Now I am no longer a Town Fair Tire customer and you value your precious time you will find steer clear of the Saugus facility. Perhaps there are Town Fair Tires that are well run and respect their customers time. I ordered my daughters snow tire online and will have it installed elsewhere. read more

We stopped here with a blown tire on our way back to Maine from a Red Sox game; we were pressed for time, grumpy, and very needy. Town Fair Tire TOTALLY took care of us in less time than we expected (and they predicted) considering we were walk-ins on a Tuesday morning. They were a prefect blend of professional and kind. Thank you. read more

My husband went to Town Fair Tire Saugus on Saturday. He has taken both of our cars in the past. The store was so hot and oppressive my husband came home feeling sick. The air conditioner was not working. He could not understand how such customer oriented store could not only treat their clients this way but also their employees. Today I went for a follow-up for the service and I could not believe how hot it was. There was a fan in the customer area blowing hot air around. It was awful. I cannot understand if the air conditioner was broken on Saturday, why it was not fixed by Monday. There really is no excuse for this. I saw other customers with sweat dripping down. We will not return unless the air conditioner is fixed. You can be certain that I will tell our friends about our experience. read more

Frigging Brutal.... Worst customer service ever. Guy at front counter was actually telling customers he wanted to go home, while talking on his cell phone and texting. They left me waiting for over an hour after my truck had been done. Never said "hey buddy, why are you still sitting there, your truck is all set". There was a line out the door and nobody was helping. Employees would come out from the back, see the line and turn around. WTF... I'm sure there are people out there who would appreciate those jobs. Complete Fail. read more

Marc at the Saugus location was very courteous and professional. They were right on as to how long he told me I had to wait and explained all my services well. I've been to other locations, but Saugus was by far the best. read more

I have been here twice and twice my experience has been unacceptable. Frankly, I do not fault the employees, I fault the management for the issues I've had with this store. My issues are the lack of organization and communication. There is an incredible wait time for every interaction with the service team. Both the first time I worked with Town fair and the second time I gave up in frustration with trying to communicate over the phone and decided to drive in to the location and speak with someone in person. The first time I was left on hold for over 45min--waiting for someone to answer my question--and the second time I spoke with three different people and got three different answers. When I showed up to the store, again I had to wait over 30min to speak to someone because everyone is customer service is also working the phones. Not only is the wait time frustrating, but every SINGLE interaction I have had with the staff there has been some mistake that could have been avoided if only Town fair's employee's and management were more organized and kept better notes. Most recently, I ordered a tire because the tire on my vehicle had a bubble and I was driving on a spare. An urgent matter, as I commute on route 1 and I was borrowing my brother's car to get around. I called them Thursday and requested a decent tire that was available in the next few days. We agreed on a Toyo tire that was to be delivered on Saturday; I asked if they were going to call me on Saturday and the person I spoke to recommended I call to confirm at 1pm. I called to confirm on Saturday and I spoke with three different people at Town fair. At the end, I didn't get an answer because person #1 was looking for the tire and didn't pick up the phone ever again. Person #2 said he could order the tires and they'd arrive by Monday and when I informed him that I had called on Thursday to have them arrive by Saturday, he didn't have an answer for me and I said, I'm coming into the store. I arrived and they said they found the tires (after I waited in line for 30min) and I paid and left my vehicle. I asked them to leave my keys in my car so I could come back later that evening rather than return in two hours (the last time I had a tire changed there, I waited and instead of one hour it took over three). Two hours later, I receive a phone call from them letting me know that the tires that they had in stock were the wrong size (no apologizes, no nothing). Monday was when they would have the tires in--they could not explain what happened to the tires that I ordered on Thursday. Monday afternoon they called me and left a message to let me know that my car repaired...I called them five times without anyone picking up to remind them to leave the keys in the car ( I knew these people would forget to follow instructions). I showed up Monday night and my vehicle is locked in their garage. I had to drive in a third time on Tuesday morning to recover my vehicle. I WILL NEVER EVER USE TOWN FAIR AGAIN. read more

After the first snow storm I realized it was time for a new set of tires. Since I am a sales representative I have to be on the road all day and time is precious for me. So I headed to the nearest tire shop TOWN FAIR TIRE In Saugus, MA. Prices were average but I didn't want to spend a whole day shopping around so I paid cash for a new set of 4 tires, alignment, balances and all the bells and whistles. Place was not busy at all to be very honest, nevertheless I WAITED 6 HOURS TO GET IT DONE! I think this is ridiculous and it needs to be fixed. They gave me lame excuses and kept my car on the side the entire day. I WOULD NOT RECOMEND THIS PLACE WHAT SO EVER IF YOU EXPECT THEY WILL DO THEIR JOB ON A TIMELY FASHION. read more

Poor quality cheap house brand tires. Ntb has a better selection and a better tire for the same price.

town fair saugus SUCKS. EVERYONE, STAY AWAY. They lost my wifes centercap by not tightening it and then said it wasnt there fault. After fighting with them they replaced it but with a bolt and washer instead of a recessed allen. After complaining about the wrong bolt, they said they didnt do that either. they said my wife must have down that. What LOSERS. Well never go back there. Once your out the door they dont give a shit about you any more. I did call their Danvers store and they said theyd fix the problem but were probably still done with them. Have had other problems with them before this read more

My wife went to the Saugus store today because her tire was leaking air. They told her that her two front tires are ready to blow up. And it was highly dangerous to drive. They use scare tactics and try to take advantage of women. They wanted to put different brands of tires on Front and the back. Also the tires were overpriced and subpar quality to what she had. Every brand I mentioned that they didn't have, they said they were really bad tires. I wouldn't trust these guys. They were also very rude on the phone when I questioned them on pricing and when I asked him what was wrong with her tires. The sales person also told me that he didn't need my business and not to come back. I was never rude to him either. read more

Took 3 hours for a tire rotation. They lied about how long the work was going to take, then denied that they had told me the wait time that they had originally quoted me . Discrimination: I saw them take several cars ahead of mine that had come in after me (mine was a "complimentary" service). The staff and manager were rude, flip, disrespectful and ignorant. They are totally inattentive to customers. Sorry that I can't give them 0 stars. Go somewhere else, it's not worth the BS from these losers. read more

While my car was at Town Fair in Saugus for 4 new tires, the brake line blew inside the bay (I know this because I followed the line of fluid from inside the bay to where my car was parked which also had an emormous puddle of brake fluid under it, unbeknownst to me at the time) .. I tried to pull onto the highway and found I couldnt stop my car so I had to slam it into park. When I went back in to ask them about it they simply said "oh yeah, one of the mechanics said the brakes might have been soft.." ARE YOU KIDDING ME?! They very clearly knew the brake line had blown and they didn't care enough to risk someones life! I will NEVER return again! read more

Be prepared to wait, and wait, and wait and wait. I went in to get a tire changed and it took over 2 hours. Ive been to Sullivan and they are much faster and get you out in about an hour. If possible, have someone follow you there and drop your car off. They didn't even take the car into the bay for atleast an hour. Most of the sales guys were lounging around, chit chatting, and fooling around. The techs seemed to move real slow- I saw about 4 bays open but only 1 or 2 cars being worked on. I really only saw about 2 out of 12 employees in there that were professional and cared about the customers. Thats the problem when you hire mostly kids/ teenagers to run the shop. The only reason for 2 stars is because they do offer competitive pricing and free flat repair and summer/winter changeovers. But next time i would probably go to Sullivan, pay the $20 bucks to have the tire mounted and be out of there in 45 minutes. read more

Six months ago, I had a slow leak in my passenger rear tire which was patched by them. However, when the tire pressure light never turned off, I went back and they told me the battery in my sensor was low and that I should go back to my dealer b/c it should still be under warrantee. Well, at the dealer, I found out the Town Fair folks had BROKEN OFF the sensor when they patched the tire. So back to Town Fair I went and they did replace the sensor... I was willing to let the aggravation of spending extra time to fix what they messed up go - until today. The replacement sensor they provided was apparently not mounted properly and broke off after 6 months of normal driving. So what should have been a $5 patch job on my tire turned into a $250 bill for a new sensor (plus multiple trips into the shop). read more

The customer service and wait times are beyond reasonable and border on the insane. They need more staff, specifically more responsible staff. I can''t believe that anyone would be willing to wait the length of time that it takes for them to even see you, much less actually accomplish some work on your car. read more

I'm taking my time to write this so that you are aware of my experience... Firstly, horrible customer service from the get go. The specific size I needed for a popular Toyota was not in stock. The tires they did have in stock were cheap quality and overpriced. The salesman insisted they were good tires and even brought the manager to assure me. He was trying to move inventory and complete the sale. If you have an emergency you are better off on the side of the road. Take your business to Fahey Tire. I can honestly not stress enough how many problems I've had with these guys, and they will not accept responsibility for their mistakes like when they spun the threads on my lug nuts. Stay away ride on your rims but don't give these guys any of your business. read more

I got four new tiers. waited 4 hours. the guy behind the counter told me the wait time was 45 min. one month later 3 out of 4 tiers went flat. went back they told me no warranty no help!!! it cost 969.99 at town fair tire for nexus tiers. i went to century tire in Lynn i got 4 toyos for 899.00... STAY AWAY FROM T.F.T..... read more

Went there twice to by new rims/tires for my mustang. Saved up and ready to drop at least $1800. first time I went thet said it was off season and i should come back in 6 weeks for a better selection. No prob. Came back 2 months later., waited 15 min. to be helped. I asked what they had that would fit my car, " nothing shows up on my computer". I told him a couple of websites that had rims just for mustangs... nothing. He pushed a black/white catalog in front of me and walked away. Comes back 10 min. later, showed him 2 or 3 that i liked from the catalog...he says" i have to call the wharehouse in conneticut and those guys are assholes..." So he stood there in front of his computer while a pulled up a rim website on my iphone.... Freakin' nothing. had to walk out, pissed! They don't need the business i guess. read more