Sadly I have to edit my review after the fact due to interactions with this dealership since purchasing my vehicle. The purchasing process went smoothly and my sales woman and finance guy took great care of me. However after the purchase we dropped the vehicle off for our first service. During that process there were some hiccups on trying to get a loaner car which was something I was told would not be an issue. Then we had a major issue with a fuel pump failure. Mazda roadside left us hanging until 3:00 in the morning and never showed up. I had to call my own insurance company the following morning after getting my family off the side of the road and have them tow it. It was towed into town North Mazda at my cost towing for the repairs. The repairs were covered under warranty and about 3 days in they gave me a loaner car but still not big enough for my family. We purchased an 8 seat vehicle and they gave me a 5 seat vehicle. Then in addition to that when the repairs finally were complete I went to pick up my vehicle and found windshield damage on my vehicle that was not there at drop off. I pointed that windshield damage out to the service advisor who told me they wouldn't be able to do anything about it until Monday. I asked for a loaner and then I would leave the vehicle there with them while they resolved it. I was told they could not do a loaner till they even looked at it and the service manager had to look at it. I then asked for the general manager explaining that I had proof that the vehicle came in with no damage. In addition to my photos prior to the vehicle arriving at the dealership the towing company also had photos of my vehicle being dropped off in the dealership parking lot undamaged. I showed these photos to the general manager after requesting to see him and asking him to pull the video footage. He refused to pull the video footage and continued to argue various reasons why he would not pull it. I then continued discussing it with him until he started getting upset at me and trying to blame me. He also caused further damage to the vehicle by digging into the damage with his pen. All of this recorded and documented both. After having continual issues with the general manager he told me I was no longer welcome at the dealership. I, a customer who purchased a multi-thousand dollar vehicle, am not welcome at the dealership I purchased it from purely because I wanted the damage caused by their dealership repaired. Even their own technicians and staff agree that I'm in the right. I have reached out to Mazda North America and all they were able to do is get my service contract refunded that was attached to the dealership specifically for my maintenance. They were unable to help in the situation other than trying to get me reimbursed for the rental car. That is still an ongoing process with them about trying to resolve this but they have stated that I'm no longer welcome according to the general manager. I bought a brand new vehicle from you and you refuse to do service on it and refuse to take care of the damage you caused that I have proof of. Attached you'll see the photo of the general manager that I dealt with. I do not recommend this dealership and I definitely would not take your vehicle here for service because if they damage it they will not pay for the repairs. If you can't trust them to take care of your vehicle in a minor situation how can you trust them to take care of your vehicle and other repairs that may affect your very safety and life driving the vehicle. I am so disappointed in how this went and how the general manager chose to handle it. I gave him every opportunity to correct his behavior and the way he was handling this even now and he has chosen to be stubborn and rude. Do not go to this dealership if you don't want to be screwed over. read more

June 2020, when we were looking for a new car for my wife, we spent several weeks talking to various dealers looking for the exact car we wanted -- and getting frustrated with the games of "we dont have exactly that, but what about this" or "we have that, but you also must buy all these other add ons because we need to boost our profits" etc. That typical stupid schtick that routinely makes car buying an insanely painful exercise Then we found Fabian at Town North. Incredibly personable and friendly, took a moment to listen to what we wanted -- and made it happen. Came back quickly a a great price on the exact unit we were looking for. I live 60+ miles away so he handled most everything via phone/text/email to get everything going. Walked the sale through the dealer process from prep through financing. So when we made the drive down, it was a fairly quick thing to just confirm it was the car we wanted -- and sign the paperwork. Even took the time to walk my wife through setting up the car features to make sure she could tweak everything she wanted. And called to check in a few days later to make sure we were still completely satisfied. It was in every sense, the easiest and most painless car buying experience we've ever had. And I remembered when I was in the market for my own new car in November 2020. Reached out to him again, caught up on families and told him what I was looking for. Just as before -- made it happen -- no mess no fuss. When I made the drive down, it was again a quick confirm and sign. And just like before, reached out the day after to make sure I was still good Can't thank Fabian enough for taking care of me and family now twice -- and would strongly recommend him for anybody else who is looking for a deal on a new Mazda read more

Went to trade in a very new corolla for the Mazda 3. For covid-19, they are very considerate. Mask worn by all employees. My salesperson Ash was super professional, not aggressive, very informative. The managers all said hi to me in a friendly not sales aggressive way. My favorite thing is they are one of few dealers that don't shove or force add ons and accessories down your throat. In fact, when I went they were doing free window tint. I got a price from them through email and when I went, that was the price I got. Great experience, highly recommend this dealership. read more

Town North Mazda - Car Dealers Near Me - Richardson, Texas

Ashley & Jason were awesome very knowledgeable, polite & helpful with questions I had.

I have owned 3 Mazda CX-5 SUVs. I love their cars, but can't stand their dealers. Overpriced bogus service charges when the vehicle new car warranty runs out. Not answering the telephones during the day. Maybe I need to trade my Mazda for a Toyota... read more

What a great service department team. While driving cross country my engine check lite came on so I called Town North Mazda and I was told to come on by. This was during the time between Christmas and new Years which meant they were short staffed do to vacations. When I drove into service they immediately diagnosed the problem, searched for parts availability and had me back on the rode to the PNW in two days. Mike, the service manger, and Kyle my service writer were great to work with. read more

I had a great experience at Town North Mazda. Tae was the associate that helped me. He was very informative, seemed to know what he was speaking about at all times, and made the buying process go by fast and easy. He gave me the best deal in town !!! I definitely recommend. read more

Every time I come here I get the best service! They are so sweet, respectful, professional and fast. They work hard to make your experience the best. They always exceed my expectations. I bought my car here and continue to come back for services. I am extremely happy with my car and the service I get here. I will continue to come back again and again. Thank you Town North Mazda for only doing the best for your customers! read more

I had a wonderful no pressure experience at Town North. I purchased from Michael Leyzerzon who was extremely knowledgeable on the Mazda 3. I think he drives one. He tought us so much about the car! The negotiation was very short and we were soon shaking hands on my purchase. I highly suggest you ask for Michael when you get to Town North. It was a bit like purchasing at a small town dealership! read more

Two weeks ago, we had our car serviced. When I initially scheduled my service, I was told it would require a 4-day diagnostic test. I inquired about loaner cars or rentals - I was toldI could do that on my own, there were no loaners or rental options. The car was serviced. Three weeks later, the check engine light was displayed. I called to have the car serviced AGAIN. I was told the first option wasn't until Monday morning (I called Friday morning) and it would be another 4-day diagnostic. I requested to have service rep call me (9:30AM). By 12:30PM, I hadn't received a call back, I left another message - I was told everyone was out for lunch. By 1:30PM, I called back again and requested to have the service manager call me back - I even told the person taking the message that I didn't have faith they would return the call. By 2:30PM, I requested to speak to the general manager - I was told he was on the other line, then I was told he was in a meeting. I requested to speak to the assistant general manager - anyone that I could speak to. The response was that everyone was in an all day meeting. Luckily, I called Hiley Mazda (an hour drive away) and they were able to get our car in that day and with a loaner! I have purchased 3 Mazda vehicles! I will continue your drive an hour away for great customer service across sales and service! Thank you Hiley Mazda. read more

Very shady pricing policies on used cars. Car is advertised as CPO but after test drive and conversation a $2000 " convenience fee" is sprung on you. I've never heard of an addendum on used cars until now. Included in this fee is the price of "certifying0 the car, yet cars was already advertised as being certified. Buyer beware. Hope the FTC is able to succeed in stopping this practice https://www.thedrive.com/news/ftc-advances-its-fight-against-bait-and-switch-dealership-pricing read more

Town North Mazda as the place I bought my vehicle is 5-star amazing. My sales guy turned out to be really great on the slow rainy day I bought the car. However, the service department: I brought my car in when the engine light went on and was told it would take a day to run diagnostics, and probably half a day to sort it out. As anticipates, I dropped the car off on Monday at 2pm, and received the video on Tuesday around 2:30pm explaining the assessment. The videos are a great idea. They show you exactly what's wrong and it's basically a no BS approach probably spurred by the fact that it helps town north "cover its rear-end" making sure that information has been relayed to the costumer. Fine. I get a call from Victor. He tells me prices. I say move forward. Wednesday comes, I hear nothing. I reach out. Nothing. I try calling Victor, who is obviously over worked. No response. Finally near end of day Wednesday I find out they don't have someone to test drive the car. I opt to leave the car there to ENSURE that it's been repaired and tested. Forcing myself to rent a car for a work trip the next day. Thursday comes, and leave a couple of messages for Victor to the tune of "hey, just seeing what's going on. Is there anything wrong? Do we have positive forward motion?" I get a text saying the car is ready. I pick it up Friday. Monday, on the way to work at 730am the check engine light turns on. I call Victor. He tells me to get it in and he'll have a diagnoses tomorrow. I remind him i have a huge work trip this week Wednesday that I must have my car for. I do not want to rent a car especially when they had to Monday-Friday the week before and this was resolved. He thinks that will be no problem. Ok, so I move work around, drop off the car off around 900am. At 5pm I get the little video. The same problem but now probably related to the sensor. Fine. Let's get it replaced. Silence Tuesday before 7am i take the proactive approach and text Victor through the Mazda service center number saying "I assume since the tech has diagnosed the problem he's replaced the part and I'll be picking up my car this morning." No. I get a call from Victor Tuesday morning at 8. The part has now been ordered, I can pick it up Wednesday because the part won't be delivered until the morning. My car has now been there a week, we knew the problem yesterday, why are we just ordering the part today? Victor, again he actually cares about the clients, says "let me talk with the shop foreman and I'll call you right back". Well 4 hrs later I find myself at lunch with no call back. I do some google searches and realize this sensor is available for immediate pickup at auto stores all over DFW. They're literally laying around. So I text the service number just that. I even offer to pick one up, it's over $100 less than the dealership anyway, so they can install it, test it, and we can move on. "If I can find this part and pick it up today, why can't town north Mazda do the same" That encouraged action. Someone found the part at a neighboring Mazda, I'll assume the heroic efforts of Victor, and to my complete surprise they sent someone to get it, they installed it, they had someone test drive it, and I was able to get my tested car back on Tuesday afternoon. Sadly this lack of time consciousness seems to be common at Mazda. The service advisors are always helpful, engaged, always care. But they are at the mercy of the guys behind the curtain doing the actual work in the service garage. They must be completely oblivious to any type of deadline and more than likely over worked. They have such a high volume of business that it's easy to just see another car with another issue and forget those cars have people attached to them that may relay on them for work. Victor is the best and has been there a long while. Standing at his desk the phone rings 5 or 6 times and he has no choice but to ignore it when he's helping someone. It's amazing he doesn't pop Xanax like skittles in that stressful position. Like a food server at a restaurant. You cannot get angry for the dysfunction in the kitchen. The service advisor can only advise you based on what they're told and has no control in the garage. I offered to call and chat with someone above them. He never took me up on that. He is diplomatic and respectful. If you go to town north Mazda service. Please save yourself a headache and request Victor to be your guide. Also, temper you expectations. If Mazda Service center says two days auto correct to 3 days, or 4 days. They say a couple of hours, assume it's all day. If you go in with a lowered expectation then everything will be for the better. read more

Mr. Samuel Benton helped me earlier this week in purchasing a pickup. He treated us with utmost kindness, professionalism, and worked a great deal on our trade. We were very pleased with him, especially in how patient he was long after the dealership had closed. Earlier that day, we had almost made a purchase elsewhere, but had not been treated well and had not been offered an appropriate amount on our trade. They were asking way too much on the pickup we needed. They were dishonest and it was discouraging, especially since we had been loyal customers (we had purchased other vehicles there previously). The pre-owned team at Town North Mazda saved the day and we left with smiles on our faces. read more

I am on my second Mazda. Have been having service work done here since 2007. I always request Victor as he always takes good care of me. Work is done well and in a timely manner. And I am always treated with respect. read more

Went to buy a used car. Listed on cargurus.com for $6999. Take a test drive, ready to buy, i asked for an out the door price. suddenly that $7000 car was $9000. they wanted BS fees for "reconditioning $600". I understand Tax, Title & License, but a state inspection fee, documentation fee, and about 8 other line items are the cost of doing business. This is a classic bait and switch. I recommend you avoid these guys. Oh.. and when i called them out on this, they claimed the car was already sold. read more

Came to Town North Mazda for the first time since last summer for my 15,000 mile check-up. The appointment process was smooth and easy (and online!) and they sent several email and phone/voicemail reminders so I could confirm the appointment and wouldn't forget about it. I actually drove to the wrong lot at first and one of the associates helpfully pointed me in the right direction to get to the check-up lot. Victor informed me that because of the scheduled check-up and a recall issue with the fuel container for my model, it would probably take 1.5 to 2 hours, and invited me to wait in the sitting area. The couches are nice and it was 1pm on a Friday afternoon, so there weren't too many other people around. I didn't see the placard next to the TV that had the Wifi name and password at first, but the receptionist just informed me what they were when I asked, which I appreciated a lot. The check-up ended up taking around 1.5 hours, maybe a little less, and Victor had me pay with one of the other employees at the dealership and they had me on my way quickly! Thanks Town North Mazda for always providing great customer service. read more

They replaced my battery three years ago that had a 5 year warranty. When I took it in to them today for them to check the battery, first they gave me an estimate for the full price of the battery. Then they said the 5 year warranty was 3 years no charge and the last two years was prorated. And that the 3 year warranty ended at 12:00 am last night that they would not honor. So I spoke to a manager who told me they couldn't do anything about the warranty but they would charge me $99 to replace and install the new battery. I told them to replace the battery. When I went to pick it up, I was told the charge was $189 which was $133 prorate for the battery and $50 charge for installation. When I told the manager that was not what I was told on the phone, he denied he told me $99. read more

I love my previously owned (but feels new) 2016 Mazda 6 from Town North Mazda! Sammy was my salesperson and he was absolutely incredible!!! My experience could not have been better. He was able to help me test 3 cars in 45 minutes and look at a couple more. So fast! No other dealer worked that fast. I'm very happy with the price and the entire customer service experience. If you're looking for a Mazda, definitely go to Town North Mazda and ask for Sammy! He's so friendly, helpful and knowledgeable. read more

Town North Mazda - Car Dealers Near Me - Richardson, Texas

See all

Every single interaction at this dealership was flawless from start to finish. Isaiah helped us out, and was incredible as well! If I could give this dealership and the employees 10/10 stars, I would. Thank you thank you thank you! read more

My experience was with the Used Dealership. I can't say enough good things about this place. Like so many people, my car was totaled in the recent hail storm. I found a listing for a used car online and Sammy called me back. Although I was literally all over the place and calling and texting him, he patiently helped me find a car when the one I inquired about was sold. He stayed late the day I came in and helped me find the PERFECT vehicle for an unbelievable price. I ended up purchasing a vehicle that didn't even have the pics online yet. Between Sammy and Frank in Finance, they helped me map out the best options for me. Even picking up the car was dream, even though it's used, it was SO clean and looked like a brand new car! Great people, great service, good selection of vehicles. Thanks so much Sammy for an AWESOME experience! I highly recommend this place to anyone! read more

Had a great experience buying a used CPO MX-5 from Mike and Dylan. Did a fly in/drive home everything was as agreed to and ready when I got there. Thanks read more

Town North Mazda - 2019 CPO MX-5 RF - Car Dealers Near Me - Richardson, Texas

Okay so I came to purchase a used Mazda6 I ended up getting a brand new Mazda6! Yayyy!! Okay honestly I would say my experience was a 9/10 because I'm very picky especially because of shady some dealerships can be . I KNO FIRST HAND. Alex is the manger and he was awesome ! Very friendly and actually listened to what I wanted. Sam Was helpful too .I spent about 4 hours there Saturday but did not purchase the vehicle until Monday morning gave me some time to think on it. I test drove 3 cars (Mazda3,two Mazada6 touring) Saturday and I fell in love with mazada6 touring. And I am very happy with my purchase and also the APR and the down payment ! The only thing I did not like was when they told me the car had hail damage less then 5% but I didn't find out until Monday that means it's not covered under the paint warranty . I was told about the hail after I drove the car Saturday but again I was not told it voided the paint warranty until Monday .. that was a little frustrating but again I got a really good deal on the car I been searching for weeks and they offered the best deal I could find. Trust me I looked at many many dealerships !!! Honorable mentions Richard who is A senior sales associate very friendly and knowledgeable about the cars. Craig in finance he's good and what he does and I was able to negotiate the best Apr and down payment that worked for me. In my opinion out of all the dealships I been too (CarMax Irving, Mazda Irving , Honda McKinney ,Driver select grand prairie, drive time Irving , Honda Irving and many more ) Town mazada literally the only dealership who was knowledgeable about their vehicles and took the time out to actually listen to what I wanted. Thank you guys !! read more

Town North Mazda - My new car - Car Dealers Near Me - Richardson, Texas

I purchased a used car from Town North Mazda, and worked with Sammy Benton. Highly recommended. For context: I am a kind, polite, honest, and friendly customer, and I do not accept impolite, dishonest gamesmanship from vendors. I've experienced a LOT of bad behavior at other dealerships in the past few months of car shopping. I walked into this experience with my eyes wide open. I found the car listing online and made an inquiry. Sammy emailed and called. I live four hours away from the dealership and had never considered purchasing a car that far away--I was skeptical. Especially after negative local experiences. Sammy and I negotiated the car by phone and email, and we worked out the logistics of when I could go to Dallas, have the car inspected, and potentially buy it. He held the car for two business days for me, even over and end-of-month weekend (when pressure is higher for dealerships to close sales). We agreed that they would hold the car so that I could get to Dallas two days later. Partway through the weekend, Sammy noticed that the car I had reserved was about to be taken out on a test drive. He stopped the process from happening, called me to confirm that I still wanted it, and let me talk to Mike, the manager, to reassure them that I was still planning to come up the next business day. Sammy made sure the car was ready and waiting for me when I arrived. Once I arrived, I took the car for inspection. A couple of issues were found; I still wanted to buy the car, but the price needed adjustment to match the condition of the car. Back at the dealership, my questions were answered, and Sammy and Mike were helpful and reasonable. They treated me well. I bought the car. Sammy was cheerful, answered my questions, and made sure that my car buying experience was positive. Recommended. read more

I never write reviews but I had the best experience getting my car serviced here! Was diagnosed and repaired within hours! Victor & Aaron thank you!! 10/10 would recommend read more

Dylan was absolutely amazing and he worked with me! This place is where you need to be if you're looking for a new/affordable car! They really talk with you and make things work! Go here if you want something nice & decent price! You'll be highly satisfied! read more

Town North Mazda - 2018 Mazda 3 - Car Dealers Near Me - Richardson, Texas

See all

Mike was super attentive after he helped address my issue and his staff was phenomenal. Especially his second in command. They were thorough and went through everything wrong with my car with me. I can't believe I wrote a bad review the first time. Mike made the difference. Thank you Mike J. YOU'RE the man. read more

Made an appointment for a diagnostic repair days in advance, and upon arrival and was told I could not get in for a diagnostic. They seemed surprised that was what I needed. It was clear they did not review my service needs prior to my appointment, and the scheduling software online is not effective for organizing their efforts. We drove 40 minutes to get to this location. They did do some other repairs, and an inspection for which I had no complaint. I would not recommend this location for service if it is at all an inconvenience. read more

After my experience, I feel like I owe the staff an apology. Took car there for a $20 tire rotation. While waiting, was fearing that dealership might rip me off by pointing out all kinds of stuff that needed to be fixed. Staffer called my name and explained that mechanic looked at the tires and determined I didn't need a rotation. He gave me some helpful info on the four tires' unique status. Gave me back my keys and charged nothing. Wow. Will prob start bringing my non-Mazda vehicle there as well. read more

Just picked up my 2016 CX5 on Saturday, over a month after my initial visit. Very smooth communication with Richard who was extremely helpful throughout entire process, from initial phone inquiry till transaction. He was very patient and detailed in going over the vehicle with me multiple times and never felt rushed in the buying process. Lisa from Finance was also super friendly and professional. Would highly recommend to anyone interested in purchasing a Mazda! read more

Town North Mazda - Car Dealers Near Me - Richardson, Texas

Arthur is a very nice salesman and I in now way fault him for the remainder of this review. I sent in an inquiry about trading in my luxury sport vehicle to downgrade to their Mazda. Because my car is still financed I told them what my bottom line price was for the trade in, I event sent in pictures of the car and the sticker with all of the features. They said that they were very close to my number and to come in. As expected I was glad to hear this and foolishly went in. This was a classic; bait, hook and switch. Brought the vehicle in and they were over 5k away from my bottom line, I'm not sure how that is considered very close. Before they would even appraise the car I told them I wanted to know what they were giving me before we even talked the purchase. This was not an option. Spent 3 hours in this dealership playing their game. If you want to play the game go here if you want a dealership that sticks to their word find another. read more

I have a 2011 Mazda 3, and I do most of my own maintenance. It was making a clicking noise when turning at low speeds, so I took it in to them and asked them to insect the suspension and give it an alignment. I'm new to the area, and this was my first interaction with them. Upon picking up the car they said they found a loose bolt that was causing the noise. When driving, it was still making the noise, and now pulling hard to the right. I took it to a friend of mine who is a mechanic. We put the car on the lift and found that two bolts attaching the left lower control arm to the frame were so loose they were only hand tight, allowing the control arm and steering knuckle to move back and forth. My friend said I was only days away from having an accident. We tightened them up, and no more noise. I'll have to have another alignment done, properly this time. A safety oversight like that is unacceptable for any service, especially considering that I specifically asked them to inspect the suspension. read more

Great service! Christian was so helpful and patient with all of our questions and concerns. Would definitely recommend!

Town North took nearly 2 hours to complete a routine oil change, and they knew I was coming because I had called days ahead to make an appointment. I chose to pay dealership prices instead of going to faster and cheaper local auto shops because I had expected a better user experience. read more

Went in to look at a car they had listed online, got there to find out they had shipped it off for auction and forgot to take the ad down, but claimed they could have it back the next day and wanted to talk #s, $700 cleaning/"inspection" fee.... $400 for window tint... and more, be prepared to pay at least $4000 if not more over their advertised price, sure some of it is the TTL fees, but they tack on a bunch extra. Sales guy was extremely condescending and was only willing to negotiate less than $500 off total price, 2 minutes later I hadn't even left the parking lot and he called me offering to drop the price $2000 after essentially telling me I couldn't afford the car I wanted... cause that makes sense.... Worst experience I've ever had at a dealership in my life. read more

I had a horrible experience and wanted to share my encounter in the event you are thinking of going to this dealership. These are the facts of my negative experience. Buyer beware. I was helping my son who was looking to buy his first car. He liked the car he found and wanted me to see it. I told him to put a deposit on the car and I would look at it after work. The salesperson would not accept a deposit. I called the sales manager, Christian Pritt, who apologized and asked me to come see the car and ask for him. He greeted me and I proceeded to look at the car. I told him I would buy the car so after I took it for a pre-purchase inspection and all was good. I couldn't take it the same day because the auto shop was closing. I was able to get an appointment for 9am. I spoke with Christian and he assured me that my son can pick up the car at 9am and get the inspection. We shook hands and I thanked him for taking care of me. All good, right? Wrong!! When I got home, Christian called me and said the car was sold?!?!?!! I was so upset because he didn't keep his word. He just told me, "it wasn't a guarantee that I would hold the car". What? He gave me his word. Christian is not an honorable person and his word is worthless. He could care less that he broke his promise. He was simply after the almighty dollar. I wouldn't trust anything that comes out of his mouth, even if his tongue was notarized. If this is how little he cares about a customer before purchasing, I can only imagine how he must act after the sale. I have zero respect and wouldn't purchase a car from this dealer even if the cost was $1. He said he didn't guarantee me. Well, I can guarantee that I will never visit this dealer again. They lost my business and you would be wise to consider if you want to do business with a dealer that treats its customers like this. read more

I've been a customer of Town North Mazda since I bought my car in 2008. Victor has been my service guy since day one. As a female who knows very little about cars, Victor has always taken the time to listen to any concerns I've had, and then thoroughly explains the causes and how to fix things on my car. I've NEVER felt taken advantage of or misguided (like I have at other establishments). I've witnessed him personally go out of his way to find me the best parts or deals, and when he gives me a quote I can trust it's fair and honest. Over the years, Victor's attention to me and my car have never wavered. He's become a friend and I have no worries whenever I have an appointment because I know I'll be taken care of. Victor is the BEST! read more

Thanks for the great service to the team at Town North Mazda. To name a few: includes Terry McElroy, sales; Victor, service, Steve, parts.

We went to this dealership ready to walk out with a brand new Mazda CX-5. Unfortunately, it was pretty much the worst car buying experience I have ever had. We had to wait for an hour until someone helped, but that was okay. They were very busy so I completely understood. Plus, like a child with bubbles, I am easily amused so the time went by quickly. Eventually a sales guy came and helped out. I knew exactly what we wanted so we focused on just negotiating the price. We got to a mutually acceptable number and before officially committing to it, I asked for one accessory on the house. As usual, the sales rep said he had to talk to his manager so the wife and I got up and followed him. This is when the experience went from good to terrible. I will not name names out of respect for people and their livelihoods, but this manager was the rudest person I have ever met. My wife was in absolute disbelief. The sales man kindly explained the situation and said "boss, if we can give them this accessory, we will close the deal." The manager looked up from what he was doing, looked me in the eye, and said "no." His reason was because they already gave us tint. Silly thing is tint was already on the car and wasn't something we asked for. Oh well, it was late in the evening, the place was closing soon, and my wife and I were hungry so I told both the manager and sales man that I appreciated their time and that I wasn't interested in purchasing the vehicle anymore. Honestly, I was hoping this would change his mind, but boy was I wrong. As we are about to leave, the manager stands up and rudely raises his voice and says "you are really leaving because of a $150 accessory?" I quickly respond and say "yes, but more importantly, you are really willing to lose out on a $30,000 sale because of a $150 accessory?" The manager continues to give us attitude and I, fortunately, was able to bite my tongue and told him that it's just not meant to be. I walk out in anger with my poor wife still in utter disbelief, and the sales man comes running out to us. He comes over and says "I'm so sorry for his behaviour. He is just really stressed. I would completely understand if you don't want to buy from us, but call if you change your mind." The very next day we bought an awesome CX-5 from Freeman Mazda. It was an amazing car buying experience. Everybody there from sales reps to managers were awesome. They even gave us four accessories. I strongly recommend those of you looking to buy a Mazda to stay away from Town North and go some place else. Thanks for nothing, Town North Mazda. My blood pressure and I leave very upset. read more

I came here to look at the CX5 for the first time when trying to figure out what I wanted my next vehicle to be. I walked in, no appointment or call ahead, and even though it was pretty clear I was not buying that day I was still given amazing service. The salesman pulled a vehicle up for me to test and while it was cooling down with the ac running he taught me a bit about the CX 5 and Mazda in general. There was no pressure and this set an amazing perception of the brand. The car was another level of amazing in and of itself. This was the first stop of many to different dealerships to try different vehicles but it set the precedent of service and quality. A lingering aspect of my he great service was the fact I have not received any annoying follow up calls or anything the way many dealerships like to pester potential customers with. read more

Anyone considering a new vehicle purchase should come to Town North Mazda. I'm filled with gratitude to Isaiah whom I was very surprised to learn had join the team recently. Isaiah spoke with vast knowledge on the vehicles and made me feel important as a customer. Thank you to you sir. And to Alex, the General Manager, I was impressed with his guidance and wanting to get to know what was important to me in buying a new car. Alex run a well managed office and it shows in his sales team's kindness. read more