I've been working with my service advisor Bill Mullen since 2012, and I honestly wouldn't trust my vehicle with anyone else. Over the years, he has consistently provided exceptional service, honest recommendations, and a level of care that's hard to find these days. My vehicle is paid for and I continue to bring it to the dealership where I purchased it for quality care service. Bill takes the time to explain what's going on with my vehicle in a way that's clear and never overwhelming, and I've always felt confident that I'm getting the best advice--not just what's convenient. His professionalism, reliability, and attention to detail are unmatched. It's rare to find someone you can truly rely on for something as important as your vehicle, but he has earned my trust time and time again. If you're looking for someone knowledgeable, dependable, and genuinely committed to great service, he's the one you want. Highly recommended! Gidget read more

Over the last 20+ years, we have had a few interesting interactions with Reliable Chevrolet in Richardson. After having a horrible experience trying to buy my very first car in my 20s, I have never been a fan. Fast forward to June 2026, we are in the market for a preowned Subaru Forester for my niece for her college commute. Keywords provided: new driver, college student, first car, and BUDGET. Focus was on a reliable and sensible purchase. Reliable Chevrolet had a 2018 Forester Touring with 104,138 miles listed for $13874. In order to see the details online, I had to enter my contact information. Before we could even get there the next morning for a test drive, I had received 3 voicemails and 2 text messages from their team. We visited for a test drive on 6/29 with Max. The test drive went well without any immediate red flags. Again, my niece is a new driver and nervous with new passengers. Max was extremely patient, which we greatly appreciated. We did let Max know that the car would be in our niece's name, but we would be purchasing it for her. A cash offer. He returns with a quote for $20,440.98! A no go. We said they needed to get it under $15K OTD. We reiterated that we were not interested in any service plans (almost $4000 included in the quote). At this point, we were still being patient. We told Max that we have already located a Forester with our preferred dealership. However, our niece wanted to check out a few others before we finalized the purchase. This is all new to her and a LEARNING experience. Given it too is an 8-year-old Forester, with over 100k miles, it is not likely to be in high demand either. Max returned from the office a second time with a $16K offer. We again said no and proceeded to leave. His manager, Mario came over. We immediately didn't like Mario's aura...aggressive like he was owed the deal and how dare we question him. We reiterated what was already given to Max, and after more stalling, we left. Sidenote: What the team either didn't consider or forgot, we originally viewed the car online, so we had a "Get Today's Price" offer of $17,254.84. A $3,186.14 difference from their original price sheet, FOR WHAT?! This price included an optional $1,995 Reliable Value package, so without the package the price out the door should have started at $15,259.84. During the interim, I received another email from Hewad on the internet sales team. I let him know we had already come and gone from the dealership. We explained that we were annoyed by Mario, and irritated by the attempt to upsell on a car for a new driving college student. Hewad then inquired and was told get the purchase under $15K and we could talk. From 1:15 pm-8:15 pm on Monday, we exchanged messages. Hewad inquired if $14,900 would close the deal. We let him know that $14,900 was better, but $14,650 would close the deal and top the other dealership's option. Again, we were aware that given the year/mileage/trim of the vehicle this out the door/no frill price was well within reason. Hewad responded "Absolutely!! What time can we expect you tomorrow?". We responded with a request that he confirm that he received management approval for $14,650, once that was confirmed we would return to finalize. By 10:30 am on Tuesday, we had not received confirmation. We emailed Hewad again. He indicated that he needed 30 minutes to SEND the confirmation. When we still had not heard from him by 3:00pm, we emailed to give a 4:00 pm deadline. At 3:11 pm, Hewad emailed that he "thought" he had responded...ok sure?!? He proceeded to say that his manager said he may be able to do $15,500 OTD. What in the actual?!? We said no thanks and ended the emails. We then received a text from Hewad asking what if he could do $15K. I reiterated our final number that he had been given a DAY prior. Hewad indicated that they appreciated the offer but would PASS. At which point, I thanked him and moved on. Shortly thereafter, my niece texted that she had received several calls from them as well as a VIDEO text message from Max inquiring if there was anything he could do to help. As it was the end of the month, and they were motivated. Again, what in the actual?!? We were well aware from the moment we started our search it was the end of the month and end of the quarter, that this was the best time for negotiations for motivated dealers. We were not pressed for time nor were we between a rock/hard place. We had and still have the time to get our baby what she wants...within reason . Reliable Chevrolet remains a waste of time. We recommend steering clear when at all possible...if that isn't an option proceed with caution. Good luck! read more

Reliable Chevrolet - In Person Quote_06_2026 - Car Dealers Near Me - Richardson, Texas

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Very poor customer service. I scheduled an oil change appointment, but when I arrived, I was told it would still be a 3-4 hour wait and that appointments don't really guarantee a time. Completely defeats the purpose. The staff was also unhelpful and unwilling to assist with validating my free oil change. Overall a frustrating experience--won't be coming back. read more

*Classic Bait-and-Switch Operation* I messaged Robert the night before, the morning of, and again while we were on our way to confirm that the vehicles we were interested in were available. Since our drive was over an hour, I wanted to be sure we weren't making the trip for nothing. Each time, I was assured the vehicles were "available and ready." When we arrived, neither vehicle was actually available. They didn't even have a single vehicle of the same model, despite advertising multiple ones online. After collecting all of our personal information so we could take a test drive, the manager came over and informed us that the vehicle we came to see wasn't there. Instead, he tried to steer us toward other vehicles, all of which were more expensive than the ones we had specifically asked about. Don't waste your time with this dealership. They were not honest about their inventory and completely wasted our time. read more

Worst service experience I've had--completely unprofessional. I scheduled a tire rotation online through the Buick/GM application and arrived on time, only to be told that my reservation could not be found. After standing there for several minutes, I was then asked to complete paperwork "since it was my first time," despite the appointment being scheduled in advance. While I was waiting, another customer came in with a battery concern, and the service advisor was extremely short and dismissive, essentially implying that if the car was turning on, the battery must be fine. That interaction alone was a red flag. When it was finally my turn, they refused to honor my warranty and attempted to charge me for a tire rotation that should have been covered. The service provider assisting me was curt, disengaged, and showed no interest in customer service or problem-solving. I immediately left and went to Discount Tire, where they valued my business, treated me with respect, and rotated my tires without charging me a dime. Unfortunately, the outdated stereotype of women being taken advantage of in auto service settings felt very real here in 2025. For context, my mother worked for General Motors--I am knowledgeable about vehicles and warranties, and I know when something isn't right. I will not return to Reliable Chevrolet, and I would not recommend this service department to anyone looking for professionalism, transparency, or basic courtesy. read more

Very disappointing service experience. The purchase experience was fine, but service, not so much. First thing I noticed was after rotating the tires they did not change the air pressure as per the vehicle spec (35 front 39 rear). No big deal. Yesterday, quite a while after the service, I just happened to open my hood to look at my battery, and found the oil cap just sitting there above the front grill. Have been driving around like this for week. When I take a nearly 6 figure vehicle in for service at the dealership I purchased it from, I expect better. read more

Reliable Chevrolet - Oil cap sitting on top of grille - Car Dealers Near Me - Richardson, Texas

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Great dealership and I have really enjoyed my salesman that I have used repeatedly for 4 vehicles in the past 10 or so years. They also are willing to work with those who have credit rebuilding issues. My problem with them is that the in house finance team cost me too much money on this most recent deal and I was really upset about it. I should have walked away from the deal - but I didn't, Great dealership with super selection and great sales team - watch out for those slippery finance folk! read more

I am extremely upset and disappointed with my experience at Reliable, and at this point I seriously question both the quality of the service and how my vehicle and personal belongings was treated while it was there. Reliable performed my 30,000-mile service on my 2023 Colorado. After I brought the truck home from that appointment, I began noticing a leak, and shortly after that the transmission started slipping. Because of those new problems, which only began after the 30,000-mile service, I brought the truck back to Reliable to have the leak and transmission issue repaired. When I picked my truck up on Thursday, February 12, 2026, I discovered that my Puerto Rican boxing gloves, a family heirloom hanging from my rearview mirror, had been damaged. Before service, the gloves had no scrapes, all of the "Puerto Rico" lettering was fully intact, and they were hanging securely as I had placed them. Afterward, some of the lettering was scraped off, there were visible scuffs on the gloves, and the way they were attached to the rearview mirror had been altered. There was absolutely no reason for anyone to touch my personal belongings at all, especially something with deep sentimental and cultural meaning. I immediately contacted my sales rep, Michael Davis, and was told that a manager would reach out to me. I still have not received any communication from anyone at Reliable as of February 24, 2026 about this issue! The timeline of events is extremely troubling. I brought my truck in for service, new problems appeared immediately afterward, and when I returned to have those issues fixed, my personal property ended up damaged. After raising concerns that the leak may have been caused during the 30,000-mile service, this damage now feels retaliatory! On top of that, the specific damage to the "Puerto Rico" lettering makes this feel racially driven, or at the very least deeply disrespectful and culturally insensitive. Between the mechanical issues, the damage to my belongings, and the complete lack of follow-up or accountability, I am left with serious doubts about the professionalism and integrity of this dealership. I trusted Reliable with my truck, and instead I have been left frustrated, ignored, and questioning what really happened while my vehicle was in their care. Based on this experience, I cannot recommend Reliable to anyone! read more

Reliable Chevrolet - Personal Property Damaged - Car Dealers Near Me - Richardson, Texas

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I had a great experience at Reliable Chevrolet getting my 2024 Chevy Traverse repaired. My service manager, Bill Mullin, was extremely helpful throughout the entire process. His communication was excellent and he kept me informed every step of the way, which I really appreciated. He went above and beyond my expectations and made what could have been a stressful situation very easy. I genuinely enjoyed working with him and would highly recommend asking for Bill if you need service done. read more

Stephan and everyone was so helpful. Got me in and out Very happy with my truck I pursued from them read more

I just Bought My CHEVY!!! If you go here and want someone patient with you ASK FOR WAYNE and thank me later fiance guy was cool too Jeff 10 out of 10 recommend read more

Extremely disappointed. Attempted to purchase a new 2025 Silverado ZR2. Long term customer of this dealership, purchased a corvette in 2024. On this purchase, the finance resource, Nico Anwary, operated with very deceptive practices. Sold a trash 3rd party extended warranty as a GM Bumper to Bumper warranty, with GM pricing! Delayed providing paperwork until I arrived to pickup the vehicle next day, I had to request the documents, and he continued to be less than truthful. Can you imaging a "liar" yelling at a repeat customer in a professional place of business? It actually occurred! The sales team and leadership offered no help, other than not knowing what the finance people do in the "back". An apology and removal of the trash "MPP" warranty from the contract would have gone a long way. Again, very disappointing, and awaiting for my payment to be returned, which looks to take several weeks, per the dealership. read more

Another great experience with limited wait time in the service department. They deliver top notch customer service for ALL customers, at least in my experience. I wanted them to reapply ZakTek paint protector to preserve my investment. Marie Cardona and the service department goes above and beyond to ensure their customers are satisfied. Thank you again, Reliable Chevrolet. Tammy Thomas read more

Andrew Galvan, thank you for the excellent and impeccable customer service and you provided for my first service, I appreciate for informing me of ways to maintenance my car and suggesting extra ways I can protect my investment, honesty and reliability are Andrew Galvan's integrity! I recommend this service advisor to go with when you visit this dealerships service center. read more

R.J. Sanchez is our salesman that assisted my wife Mae & answered all our questions just! He's a good guy bc he follows thru & keeps his word! Means a great deal to me & his ethics & promises are. I was trained with customer service & that as per my prior years of experience; people take it personal; you can always get customers by your actions on the they are attended to & if they truly go the extra mile return it by giving a good or excellent review as I have been doing. I gain knowledge thru Yelp's reviews & for the same reason; when it is negative, what does the company or whole company's reputation, give you room to their customers with which they gain or lose bc of their staff's inability to train their staff & properly correct & restore customer care! RJ is the best person to see; I'm not an expert but, also I am honest, & due diligence on checking my options versus. read more

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Amazing customer service! Keith was not pushy and made sure that I loved the car. The finance manager li was amazing as well! Great experience! Definitely check out this dealership. read more

Bought my Chevy Colorado there. Got a decent deal. The truck has been great! The salesman was pretty nice. Good inventory to choose from. read more

I purchased my vehicle from this Chevy dealership, and everything seemed fine until the car hit exactly 100,000 miles. From that point on, I repeatedly received alerts saying the engine needed to be checked. Shortly after, my car stopped turning on, wouldn't accelerate, and left me stranded. I was told it would be a 3-day repair, which turned into over TWO WEEKS of them keeping my car. When I finally got it back, the issue was supposedly fixed. Less than six months later, the exact same engine warning and problem returned. This is not just frustrating--it's unacceptable. What's even more concerning is that after researching recent reviews, I see a clear pattern: * Cars kept for long periods of time * Vehicles returned dirty, muddy, or mishandled * Customers paying $1,000+ only to receive their cars back with the same unresolved issues * A dramatic drop in ratings (this location went from about 4-5 stars years ago to around 2 stars now) That alone speaks volumes. I trusted this dealership with a major purchase, and instead I'm left dealing with recurring engine issues, wasted time, and a car that feels unreliable. I now fully understand why the ratings have dropped so badly. I would not recommend buying a vehicle here or trusting them with major repairs. Please do your research and be cautious before spending your hard-earned money. read more

I would not recommend doing business with this dealership. I came in already pre-approved through my bank, and once they found that out, the entire experience changed. A manager came out and loudly made comments that my bank "thinks they're crooks and won't work with them," which was extremely unprofessional and uncomfortable. Despite knowing I was pre-approved, they repeatedly tried to push me into their own financing instead of working with my bank. I even made the mistake of returning weeks later when the same car was still listed as available, and once again my pre-approval was disregarded. They were not willing to negotiate and told me there was "a lot of interest on the car," even though it was still available. Additionally, when I received the pricing sheet, the numbers did not make sense--accessories and fees were unusually high and inconsistent. It was clear how shady the deal was, and anyone considering this dealership should carefully review all numbers to ensure they are accurate. I followed up by email to management to explain what happened and never received a response. Overall, the lack of professionalism, respect, and transparency was disappointing. Based on my experience, I would not recommend this dealership. read more

I have been Reliable Chevrolet since 2008. In all that time, I have not one bad experience when bringing my Chevys in for service. Bill Mullen has been taking care of my service needs for several years. In that time, I have found him to a professional advisor as well as a good guy. He is always courteous and helpful. He doesn't play games and have me spending money on services/parts I do not need. He is upfront with the service(s) needed and the expected price. I trust him completely and don't have to worry about being taken advantage of. read more

I had one of the worst customer service experiences of my life at this dealership. I purchased a Corvette C8 3LT from GM. The car has always been garaged, but after a couple of years I noticed large bubbles forming across the entire dashboard. After researching online, I learned this is a very common issue with the 3LT interior. I contacted the dealer to ask if there was a recall. They acknowledged the issue but said there was no recall and that I would have to pay for the repair myself. I brought the car in and they replaced the dashboard. When I got the car home, I immediately noticed a major difference between the driver-side and passenger-side dashboard materials. The driver side looked the same as before, but the passenger side was clearly a different material--more like hard plastic typically found in a 1LT, not the leather used in a 3LT. I returned to the dealership the very next day. The service advisor acknowledged the material difference and told me they had mistakenly installed the wrong part. He said the correct dashboard was in the shop and asked me to return in a few days after a new airbag was ordered. When I called back, I was told to bring the car in and that the issue would be fixed. After dropping the car off, I received a call a couple of hours later saying the dashboard they installed previously was "the correct one" and that nothing further would be done. I went in and spoke with both the service representative and the manager, but they refused to take any responsibility. The only explanation they offered was that "GM may have changed the dashboard material due to complaints." When I asked why only the passenger side would be changed and not the driver side, they had no answer and became very rude, essentially trying to push me out. I contacted GM multiple times, but they simply repeated what the dealer said. I even asked if another GM dealer could inspect the car, and GM refused. To make matters worse, the dealership damaged my front bumper lip. When I requested reimbursement, they agreed to pay only for the part--not the labor. This dealership showed zero accountability and no business ethics. I strongly recommend staying away from Reliable Chevrolet. read more

Very rude . Got hung up on by Steve hardy twice and was called a liar. I do not recommend this due to his customer service

I worked with Allen to see a pre-owned car. I asked very specific questions about the car and was an eager buyer. He flat out lied. Waste of time. read more

I unfortunately had a severe auto accident in my vehicle. My car was a total loss so we had to car shop. Yikes! We found a truck in stock online at Reliable Chevrolet that we loved. Daniel Bonilla screeched in for the win. With Daniel as our sales expert and David Chapa as our finance guru, we experienced the BEST and most effortless new vehicle interaction we have ever had. Daniel and David... thank you from the bottom of our hearts for your expertise and assistance. We will forever be grateful AND because of both of you, Reliable has a customer for life!! read more

David and Liz are the absolute best. They went above and beyond in order to get into our family dream van. I will definitely recommend buying a vehicle from them 100%!! Thank you again for all your help!! read more

Had great service with Doug and Thai. They worked with me and got me a great vehicle with a great deal. They stayed late on a school night and made sure I was all set up with my new vehicle. Would recommend friends or family to come to Reliable Chevrolet in Richardson any day. read more

We had the absolute best experience here today and had to come write a review! The buying process was so seamless and they showed us so many cars and worked with our budget based on what we wanted. I have never had a positive experience with a dealership until today. We will be purchasing all our cars from here in the future! Bret was the best sales guy and so easy to work with! We also loved the manager David. Just great people all around! 10/10 experience!! read more

Reliable Chevrolet - Car Dealers Near Me - Richardson, Texas

My Corvette was in the shop about a month ago for some major service. I also wanted a wheel replaced that had to be ordered. Gary worked with the insurance company and the wheel was ordered but would take a couple weeks to get in. Gary followed up when the wheel came in and the wheel was replaced while I waited shortly after it came in. Gary was a pleasure to work with when my car was in the shop the first time and took care of it again quickly and professionally when it just needed the wheel replaced. Thank you and Happy New Year! read more

They have the highest invoice price on the new cars than any dealer, from a thousand to two thousand. I didn't check that out until later. The car I bought was selling for 1500 more than what was listed in the blue book for a new car. You can't get a good break on the price and I didn't even get the discount I was promised after reviewing the papers later. They would not credit me the discount I should have gotten. I think because we were senior citizens they could take advantage of us. Be sure you understand the bill before signing and remember they are priced too high. You're probably better off to go to another dealer. Manny Hernandez was the car salesman that helped us. read more

Typical shady car dealership, they titled our car in the wrong name, forced us to run around town on our own dime to get it fixed, and then offered is a title change fee of $33. I told them to keep it and their two star rating, What a clown show. read more

I hate the place! I've never in my entire left waited 2.5 hours for an oil change. I've driven Hondas for my most of my adult life and having my vehicle serviced here makes me want to sell my car and get my Honda back smh. I was there for 2.5 hours and they didn't even get to the recall. There were only a few ppl in the lobby so it wasn't busy (from what I can see). If you plan to get your vehicle serviced here, drop it off and pick it back up if you can or else your patience will be tested! read more

Madison A. was my salesperson, she was extremely friendly and informative, thank you for helping me find and purchase a vehicle!

Great service always gets me done purchased 3 vehicles I'm the last 3 months and come see hewad he'll get you right.

Went to Reliable Chevrolet and waa totally disrespected when they offered us half of what our vehicle was worth. The Sales guy was nice his Sales Manager was very arrogant and must have thought we had Stupid written on our foreheads. He stated we had been ripped off, by a previous dealership and quote "bad things happen to good people"! I told him when he low balled us on the trade in no further discussion was necessary, but he kept tryin to justify how we had been tipped off because of Covid..guess what the vehicle was not purchased during Covid by a dealership which he insisted, and when I confirmed it, he looked real stupid...I ended up walking away before a scene broke out... Will never go back! read more

Madisan Anderson was a very patient sales person very good in her personality and the way to talk to people.

Worst service department ever. If you love sitting in a cold, sterile waiting room for 3.5 hours to get an oil change, this is your place. I went there today and was told 1 hour to 90 minutes. I left 3.5 hours later. The service advisor, Richard, who gave me the original time estimate, provided me with no updates unless I texted him. I bought a very expensive car from them but I will never buy another and I sure won't be going there for service. You've been warned. Avoid at all cost. read more

Took my daughters chevy to the service department becuase the check engine light was on. After 2 days they replaced some sensor and the spark plugs ( 1000 dollars) we picked the car up and the very next morning the check engine light reappeared. So we took it back. This time they had the car for 5 days, any contact at all about the status of the car was initiated by my daughter. Most of the updates were " we are still waiting on the mechanic" Finally got " another part needs to be replaced". We picked the car up yesterday. Another 500 dollars and the only reason we ever knew it was ready was because we called. This morning the check engine light is back on. This is not the first time we have had this kind of service at this location, but it will be the last. read more

Went to view the Blazer. A beautiful red one was on the floor. Sat in it for at least 10 minutes getting the overall feel. Loved it. Got out and sat in the back and needed help with reclining the seat. Asked two salesman that were talking at the back of the car. One came over and hit the lever and promptly went back to talking with the other salesman. Never asked me if I needed help or anything. Again needed help with lifting the back. Same thing. Just opened it up and nothing more. Got back into the front and after a few minutes another salesman came over and opened the door. I thought finally someone wants to see if I needed help. Nope. He actually said "My manager told me to tell you this car is sold." There were a few EVs on the floor with a "Sold" sign but not this one. When I told him how I had been treated he tried to explain that it was the last day of the month, yada, yada. There were plenty of salesman standing around that could of at least said "someone will be with you in a moment." Taking my cash elsewhere. read more

took more than 2 months to get the truck when it's finally ready these idiots drove it with a screw and just gave it to me like that

Unprofessional and rude. Whenever I showed up for scheduled appointments the person who I was supposed to meet with was never there. Constantly added pressure to move forward with a purchase immediately without fully vetting the car. Couldn't even keep their stories straight among salesmen. The car I was looking at was also filthy and had trash inside when I test drove. Just gross. Happy I ended up going straight to a Mercedes dealership. Way better experience purchasing a vehicle there. Save yourself the time and skip this one. read more