I had good experiences with buying two used cars from Toyota Direct and the repair experience has mostly been good, but recently ran into extreme frustration with their office that handles title questions. We moved out of state and I needed to get info about our financing so I can get new license plates. I called 5 times over the course of a week, kept getting voicemails, and I still haven't heard anything back. Very disappointing. read more

I recently purchased a used Jeep from Toyota Direct. The entire process from start to finish was seamless and easy. Everyone from Sales (Nate) to Finance to Service (Jeremy) was super nice and helpful. Within 24 hours of driving off the lot, the check engine light came on. I called up the Service Department and they quickly got me in for a diagnostic check and repaired the issue within hours. I cannot express how impressed I am with the level of customer service I received. I had a negative experience at another dealership the week before and was very apprehensive to use another dealership in that network. Toyota Direct just earned another loyal customer. Thanks for finally making me a Jeep owner read more

Never come here for any service that isn't free. Have a lease. Came in for a 15K checkup this morning. Said I had a nail in my tire. Charged me $200, told me it wasn't in stock and I had to come back. Was reassured it would take 30-45 minutes. Drove through rush hour to come back "later". Almost two hours later I'm still here. Original customer service rep went home. Guess he got tired of waiting too. Maybe I should have asked him to give me a lift? read more

Let me start by saying that I have leased from Toyota for the past 6 years and have been very happy with my vehicles. My lease was ending this spring and even though it's on the opposite side of town from me, Toyota Direct called and said they could offer me the best deal if I turned in my lease and leased a new vehicle with them. So I made an appointment. Biggest. Mistake. Ever. I showed up and was greeted by my sales associate. He was professional and friendly enough. I arrived, test drove 2 different vehicles, finished my price negotiations and had my spare key in hand in just 1 hour. I received a great deal on a new Camry and love the vehicle itself. That's the good part of this story. Now for the bad. While my associate went to get keys for me to test drive a vehicle, the other associates were just standing around and made some nasty, sarcastic comments about me being unlucky to have the sales associate I did. It was incredibly unprofessional and awkward. When I was looking at one vehicle in particular that was parked out front, one of the associates was lounging in the backseat and refused to move even while I was trying to look at the car. When I started to check whether the car had power control for the driver's seat, he asked (sweating from the backseat) what I was looking for. I told him and he then began to mock me and sarcastically ask "Aww- is someone a spoiled princess??" It was shocking, absolutely uncalled for and certainly not the way to treat a customer that's about to lease a new car. Once the negotiations were done, I had to wait for almost 2 HOURS to go back and complete my paperwork. When I was finally called back, the associate was clearly in a bad mood and barely acknowledged my presence. He quickly flipped through all of the paperwork, not explaining what anything was and if I so much as hesitated to try and look anything over, he became irritated. After signing a few documents, I noticed that my address was listed incorrectly on only some of them- one of which was the actual lease contract. After bringing this to his attention, he became angry and snatched all of the papers off the desk and said "Well now we have to do all of this over again!" and stormed out of the office ...like it was somehow my fault?! He returned and silently worked on his computer to fix the issue, still not acknowledging my presence. #awkward When the paperwork was finally finished, I was told my car would be ready any minute. Instead, I waited for an HOUR AND A HALF for my car to be brought around with absolutely no explanation or check-ins from anyone. Since I'd been at the dealership for nearly 5 hours at this point, I was more than ready to leave. I was quickly and insincerely thanked by my sales associate. I then asked him if both sets of keys were in the car. He replied "Oh, no you can swing by on Monday and get the other set" What?! I told him I'd rather have them now...you know, since I'm already here. To which he then tells me that the detail team lost my other key and he'd deliver it to me. INSANE. My dad lives near the dealership and ended up picking it up for me a few days later. But no folks, unfortunately this nightmare doesn't end there.... it was the WRONG KEY. I had to call them back and have an associate switch out the keys at my office later that same week. Now granted, after complaining to the manager I did get a half-hearted apology phone call from the associate that handled my paperwork to my office number (*because they also entered my cell number incorrectly) and they sent me a check for one month's lease payment (which I would gladly have paid myself to have been done with this dealership's screw-ups). A month passes and I still have not received any updated account information from Toyota. No welcome email. No "thanks for leasing a new car" letter in the mail. Nothing. I call Toyota corporate to figure out how I'm supposed to pay my bill without my account info. They tell me the dealership didn't process my lease until 3 weeks after I leased the car so my first payment would just have to be "late" since my account hadn't been set up yet. SO. RIDICULOUS. Finally- I think I'm in the clear and can leave this so-bad-it's-getting-funny episode behind me. But instead, I'm contacted by Toyota Direct 4 MONTHS after I leased my car telling me I need to send them a photo of the VIN number on my car because they think they gave me the wrong vehicle. L O L. Sure enough- it was wrong and yet ANOTHER unprofessional associate had to bother me at work to have me sign new paperwork. I like to give everyone a fair chance but unfortunately every employee I've encountered from this dealership has been a complete joke. Steer clear of this unorganized, unprofessional and unappreciative dealership at all costs! read more

BEWARE! Bait and switch tactics Went to Toyota direct today to purchase a 2015 Camry XSE. I came in to purchase a specific car that was on the website for 22,999. I walked around the lot for about 10 minutes before finally walking into the showroom to look for a salesman. First guy i see is Cordell. I explain why I was there, the car I was looking for, and the price that was on the site. We walk around the lot for 10 minutes and he said I'll go get the keys. 15 minutes go by before I walk inside and he's sitting on a chair looking at his phone. I said... I thought you were looking for the keys? He said... well I was looking up the car on my phone because our internet is down... I decide at that point to thank him for his time (even though he did nothing... Not to mention never introduced himself) I find another salesman (Frank) who was great. I explained my frustration with Cordell. Explained what I was looking for, the price, and stock number. He gets the keys and we go for a drive. After the test drive I tell him to put some numbers together and get me an OTD price. A short time later Frank walks back with the "Manager" Andrew Andrew introduced himself and says it was a price mistake, and they price is $2000 more. 24,999 I said that's clearly a bait and switch tactic... I've been here for two hours and not once was it brought to my attention that the price was wrong when I clearly stated to both salesmen what the vehicle was listed for. I asked to speak with the manager in which the reply I received was "I am the manager" as he walks away to basically tell me to piss off. I stop him and tell him I want to speak with his manager in which he replies "He's not here" I understand that errors can sometimes occur... however the way it was handled was BEYOND unprofessional. Especially the "Good luck getting that car for that price" under his breath as he walked away. I feel bad for the salesman Frank. He was a great person to talk to and very friendly. With questionable business practices (I'm not the only reviewer to complain about "mistakes") and terrible management... The only people suffering are the Sales Staff. read more

I would love to give this place 5 stars because, on first glance, this seems like the car service center you've always been wanting. Clean, friendly, experienced. Oh, how I wish their policies and customer service were the same. They fixed our van's hatch latch this past summer and did a fine job. However, when we went to use the same latch after it started getting cold here, it promptly snapped, breaking in the same place as it had before. Because they assured us on the phone that all of their repairs have a 1-year warranty, we made an appointment and took the van back. They then told us that because it had broken because of the cold, they would have to charge us the same $250 we had paid the first time around to fix it. Our van is a 2003 Sienna, so the first latch lasted through 7 Winters with no problem at all, under normal use. It broke in the Summer, apparently having worn out. Understandable. 5 months after having it replaced, it broke because of Midwest Winter temperatures? I don't think so - clearly the part was defective. However, when this was pointed out to them, they blamed our use of "whatever force" (read: excessive) in opening the hatch while it was frozen. No excessive force was used. Their solution was to sell us the $70 part and they would leave the back door panels off so we could fix it ourselves, if we wanted to. Well, they happily took our money but put the car and panels back on tightly, so that it is near impossible for us (with a drill) to get them back off to fix our car. We won't be going back. I don't like being blamed for their clearly defective part, and for them ignoring their own 1-year guarantee policy, especially on what is a relatively cheap repair, to them. Seriously unfortunate experience. UPDATE NOTE: After a few days of going back and forth on this issue, the GM called the "head office" to ok the repair under the warranty. They finally ok'd it and fixed it (saying they didn't want to lose a customer because of a technicality), but their poor communication and slowness to get back to us about caused us to leave 1 day later for our Christmas vacation. I have given them one more star for agreeing to fix it, and we might use them in the future after much deliberation. read more

First and foremost, let me point out that this review is strictly of the facilities, internet sales department, and the financing department. I haven't had any experience with the service department yet, but I'll be sure to write a review when I do. Something I've noticed here on yelp and other reviewing websites, people hate pretty much every car dealership or repair shop in existence. My theory is that people have these preconceived notions and unbelievably high expectations that, of course, none of these places can ever live up to. That, or the only time people review such places is to whine. This is unfortunate because it makes places like Toyota Direct look bad and, after my experience, I find that really saddening. The facilities: I arrived on the lot to find it was much bigger than I expected. Organized in a fashion that makes it easy to walk around and explore the many car options, the lot is a sight to see. The building is open and bright with plenty of seating for waiting on car servicing or meetings with the financial staff. The receptionist who greets you just inside the door is pleasant and very helpful. She alos makes a pretty good cup of coffee I came to find out today. I'm including the website under "the facilities" because that was my first interaction with Toyota Direct. It's well organized, sharp, and has many very helpful clicky links and is easy to navigate. All important things when you are starting your car shopping online. The internet sale department: Greg Gee was fantastic. He had the car ready and waiting for me when I arrived. Ready to show me all its fun features and practical points. He answered all my questions before I even knew I had them, honestly. During the test drive we chatted about the manual transmission, the power to RPM ratio, the TV show TopGear, and the choices for financing. It was probably the most enjoyable and least awkward test drive I have ever been on. Greg is such a friendly guy and so very not typical car salesman in that he isn't pushy at all that he made me comfortable and took away much of the stress of buying. The financing department: I cannot say enough good things about Perry Singh. He is a patient, friendly, incredibly helpful financial world genius. With a few things from me (paystubs, a current billl, etc), he was able to find the financing company that would not only finance me and my student loan debted self, but also one that would finance me for much less than I had expected or been quoted by any other dealership. He always greeted me with a nice smile, a handshake, and by name, showing that I wasn't just someone on a piece of paper making him money. I don't know about you, but I seriously value that in sales and financing people. The long and short of it, if you are in need of a nice used car and fancy a Toyota, definitely take a gander at what Toyota Direct has to offer. read more

eh this place was okay, its only saving grace was the mechanic that worked on my car, he was the nicest guy and listened to me and what i had to say. The service writers on the other hand were complete aholes and figured that since i am a female i didn't know what i was talking about. On top of that the guy who drove my car into the shop didn't even know how to drive stick. On a brighter note they were very quick, but beware tho they will tell you the work takes longer than it actually does, and when you leave they will call you half an hour later to tell you your car is done. I have had better experiences at Toyota service centers but that was in CA. I guess if you need the work done you gotta go somewhere. PS they don't leave windshield stickers to tell you when to come in for your next oil change so you better keep track yourself. read more

I did NOT purchase a vehicle from Toyota Direct. I found a car that better fit my needs within my budget. My review is solely regarding their customer service. I began my experience about a month ago when I contacted their internet sales team about a vehicle listed on their website. I set up an appointment to view a car for the next day. Upon arriving I was told the auto had been sold the day prior. Frustrated, I was asked to check out any additional cars that would interest me. The next day, the Internet sales rep informed me of a car that fit my needs. Not wanting to miss out on this opportunity, I set an appointment to see this vehicle a mere 25 minutes later. This time, when I arrived, I was told that the car had been sold 4 hours prior. I am no expert but I don't believe that the timing here was correct. I assumed it was their way of luring me into the dealership despite not having a car to specifically fit my needs. My internet sales rep had also left for the day before I even got to the place. At this point, they deserved less than 1 star rating on Yelp. I was greeted by a sales rep, Schnieder L., who helped me out be hearing my grievances and asking if there was anything that he could do to make up for my inconvenience. Knowing that i needed to buy a car in the next month, I agreed to give them a 3rd shot. Schnieder repeatedly was of service to me, allowing me to test drive any number of vehicles, staying late, holding cars, providing me with the freedom to take cars for even over a hour at a time. At the end of the day (month), I was not able to find a fit and chose to go another route. I would definitely recommend stopping in and visiting with Schnieder, and steering clear of their churn & burn online unit. Customer service goes a very long way. Although they did not get my sale, they did prevent me from providing a really poor review, Instead, I would recommend this dealership (or at least, Schnieder) for assistance in buying a car. You turned a very poor tasting experience into a positive one. I commend your efforts. read more

Our lease was ending on our Toyota (leased originally in another state) and were shopping around to see if we wanted to buy out the lease or move to another vehicle. The salesman told us we'd get a 2.9% APR on a buyout and we decided it was worth keeping our reliable car-- of course, when we got into signing the forms, the manager told us there way "no way" he could get us under 3% and that we were misinformed. He got a call during our meeting in which he complained about a customer wanting forms faxed too early-- he said "I have until the end of the month to send them." The call turned out to be foreshadowing for our own experience because, after buying out our car for more than we'd hoped to pay, we were told that the paperwork wasn't processed quickly enough and we couldn't get new plates. The dealership told us to go to the BMV at 4pm on a Friday, who sent us to a second BMV, who then told us that we couldn't get plates without paperwork from the dealership. (By now, it's 5pm on a Friday and we have no chance of doing any of this.) Our plates were expired and the Toyota company told us that this situation happens frequently-- I wouldn't have been upset if they'd told us ahead of time! We could have applied for an extension on our temporary tags and not driven across town illegally. After a lot of negotiating, the dealership gave us a rental car for the weekend. (The manager offered to let us drive our car illegally and promised to repay us for any tickets or infractions we potentially got on the way-- WHAT?) We ended up using the rental car for 5 days until the paperwork came through-- involving another trip across town to the BMV to finally get us legally driving our car we bought out for more money than I'd hoped to spend. Live and learn, but I'm definitely not buying from Toyota Direct again. We do use them for routine service on our car and the service department has been great to us so far. They do try to upsell sometimes, but I've never felt too pressured and don't feel like their suggestions are unreasonable. I'm giving them a second star just for the service department. read more

I felt like I was very let down in my experience with Toyota Direct. It started on Friday when I put in an inquiry about a used vehicle I've been hunting for and finally found one exactly how I wanted it at Toyota Direct. The responsiveness from Pattie Street in sales was awful. She was not at all tentative to my requests and would apologize to say that she has customers at the store. Why not have someone else help me or have a manager step in? It's now Monday, so it took the whole weekend just to tell me that they were going to give me $3,000 less than another dealership for my trade as well as not budge on the price of the car I was after. I showed proof of this pricing and apparently management wouldn't give me any more or come down any less. I wanted to make a deal and drive out on Tuesday, my only day off, from Virginia. Overall a really bad experience, I wouldn't recommend. read more

I've had two experiences with Toyota Direct. The first was a couple years ago when I had my Camry serviced there. They did a fine job. The second was more recent, when I was looking to buy a car. I said we were about to have our third child and were looking for a minivan or a bigger SUV. The car salesman wanted me to look at Corollas. This made no sense, and we quickly left. Despite the fact that there were several deals that interested us from Toyota, we were so put off that we just scrapped the plan and went in a different direction. read more

Just bought a Highlander hybrid from Toyota Direct. Susan Fisher was my salesperson and just outstanding with her responsiveness and patience in explaining all aspects of the vehicle and purchase. read more

Bought New 2018 RAV4 SE. Experience 2 bad services: (1) The SE drove bumpy. Brought in for diagnostics within 2 weeks, technician found that the tire was over inflated to 60 PSI! They claim the new car prep Technician did not do their job by relieving the tire pressure after taking delivery. (2) My old car was appraised $400 lower than the CarMax price. Toyota Direct bait me over with good new car price, but try to skim me on my trade-in. read more

Toyota Direct has earned it. They really do work hard for the customer. I've been here probably a dozen times. Shopping around. Buying a car. Service, and car washes. Sure it's quite the cluster---- on weekends. That's part of what makes me more impressed. This is a pretty small dealership crammed in there off Morse. Many aspects of it are all working together in that little place. I've always made appointments before coming in which helps tremendously. It would be difficult to get helped just window shopping on a Saturday. Even so you still need to find a salesperson you work well with. I hate to say it but the 'used car salesman' sarcastic annoying guys are out there. Even if you get a person that is cool you might hear the others hamming it up in the background....older guys who are just trying to be funny in their own ways. On to business- They have THE best lease deals. So much so, that other Toyota dealerships asked to let them know if there was any 'trickery' since they couldn't even come close to the prices on a 2 year lease. No trickery I could see. Been in for two leases so far. The service side has been good as well. Considering how busy they are I have been pleased. Yes it's going to take an hour plus at lunch on a Friday to get an oil change. I'd be amiss to expect much more. That said, when I go in they are always very nice and courteous, even with all the other customers who magically expect their car to be done in 15 minutes. They typically pass it through the car wash too. That thing is amazing. It's so old and gross, yet does a great job, so that's a plus! They also will run it through if I'm just in the neighborhood. Stop in and grab a cup of coffee and wait a few. I hope they keep the nice lease offers going as they always have. I'll keep coming back! read more

Our salesperson Pattie Street was fantastic to work with. We drove in from a few hours away and needed some quick help. Pattie was quick, honest, professional, and helped us close the deal quickly. We would happily recommend her for your next car decision. We will be using her again. Thanks again, Bruce and Julie read more

Recently had an amazing experience at Toyota Direct! I wasn't even on planning getting a new car. I was only planning on browsing the used lot to compare prices. I met with sales associate, Mondale, who asked me about my needs and my budget and he showed me some really great deals that also hit my all my qualifiers. Mondale was really laid back and made us comfortable quickly but also he was also incredibly informative and engaged with us all the way through the process. We test drove a couple cars and stumbled on to a brand new 2016 Prius C that was priced to move off the lot and hit the nail on my budget. The entire process of trading in my old car, financing, waiting, and negotiating was much faster, transparent and seamless than I thought it was going to be. The entire staff was highly personable and made everything feel so effortless. I was very well taken care of. I was expecting to buy an older, crappier car from Carmax for the amount I ended up paying for a brand new Prius C from Toyota Direct- with an extended warranty! I would highly recommend visiting Toyota Direct as anyone's go-to for getting a new car and I would also strongly recommend asking for Mondale at Toyota Direct to help you find what you need. First of all, that man is cool as hell, but more importantly he will work within your budget and listen to your needs to deliver something that fits into your life. So: Go to Toyota Direct. Ask for Mondale. I can not recommend them enough. read more

I did not purchase my vehicle from this location but have taken it there for all of my routine service. They have always been great and fast but today they really gave me the Wow Factor. #1 - One if the ladies behind the cashiers desk came over to the courtesy coffee and popcorn counter and saw me sitting with my 6 year old son who was getting a little restless (typical 6 year old), so she offered to pop him some " fresh" popcorn and then asked if it was ok to walk him to the sales center to get an Slushie. He was so excited and it made his day! She was so sweet and I'm mad I can't remember her name. #2 - The service manager I worked with was Chris Grossman. He was very friendly and welcoming when checked in. I had an 11am appointment for a 55,000 mile service. He said he was pretty routine and would take about and hour and twenty minutes at the longest. After two hours of waiting I went to the cashiers desk (to the nice lady from before), and asked if she could please check on my car. I had to get back to work. She was very nice once again and check and said Chris would be right with me. Chris came out about 10 minutes later and was very apologetic about my wait and let me know they had gotten swamped and that it took entirely too long to do my service and he was going to take care of the charges for the service for me. He did this with a smile and without me even asking for it! It was very appreciated and was wonderful customer service! Kudos to the service center at Toyota Direct! You have a lifetime customer! Thank you it's very appreciated! read more

Toyota direct saves the day. Late night pothole destroyed our tire. Jesse in service and the team of mechanics took care of it and had us out with our special tire in just a few hours even though they were already booked. read more

Toyota direct did not honor their advertised price on multiple websites. They advertised a price of MSRP and initially offered us that price but as we went to sign the contract they increased the price by $3,000. they also listed the new increased price as MSRP, which it clearly wasn't. They also practiced bait and switch tactics as well as drip pricing. By forcing us to purchase additional options such as polymer coatings, forcing us to have a trade-in, and forcing us to finance a vehicle that we wanted to pay cash for. None of this was listed in their advertised 3rd party site or on their website. Then they said they wouldn't sell us the vehicle after having a signed contract. We assume this is because they could sell it to someone else for more even more over MSRP. I feel these practices break Ohio laws OAC Rule 109:4-3-16 B4, 5, 9 & 17 as well as Section 5 of the FTC Act, 15 U.S.C. § 45, and FTC Guides Against Bait Advertising, 16 C.F.R. Part 238. read more

Went to get oil changed.. was told 1-1.5 hours.. was there for 4 HOURS... they even had me come back to look for some lug nut wrench and when we got back there it wasn't even my car. Pretty sure they lost it for a bit. read more

I spoke with car salespeople- Candy, Dean and Nick. I got a written quote from Salesperson Candy back in June for a Tacoma I wanted. She said they would be getting that Tacoma in about 10 days. She also said she would call me as soon as it arrives. I called her every 3 days but her voicemail was full so I could not leave a message and had to keep calling back every few days. Whenever I was able to get ahold of her she would tell me the Tacoma had not arrived. This went on for about a month and I trusted her so I did not shop anywhere else. After about 4 weeks I was dealt to Salesperson Nick who said he would get back to me but gave my information to Salesperson Dean, who was also pathetic. They told me the Tacoma that they were going to lease to me was sold to someone else and they would not get another one in for about another month. These salespeople are liars and will not honor any written estimates/ quotes that they give you. This dealership inflates their prices furthermore they blame it on Toyota. I was told by Dean that Toyota would not sell to them unless they raised their price on the Tacoma by 3k. He stated that he would not be able to honor the quote given to me by his fellow salespeople Candy and they would have to charge me more than $200 than the written quote. I would not recommend these salespeople or dealership. They are all pathetic liars and lack training. I am surprised they are in business. On the brighter side I did go to Crown Chrysler Dodge Jeep Ram of Dublin and was very pleased with their service. Jason Stull is an excellent sales person and was able to get me into a Dodge Truck for are an amazing price. read more

I had a brake job done at the service department. A day later as I was coming to a stop sign on a very busy road, the brake caliper fell off and I had no brakes!!! Several phone calls later they told me to return it on my AAA membership card. I drove into a ditch to stop the car. They said they would fix at no charge. My next encounter was for an oil change. I was informed I needed a new part which they would order. A month later after several phone calls no one knows anything about it. I have been assured many times that they would get back to me in 10-20 minutes. Never happens. Then it starts all over again if they answer the phone. I am very disappointed with this company and would not recommend them. read more

Sale was fine. Huge problems with the title that they are now finally addressing. I will update the review once it's resolved.

I leased a 2021 Highlander early this week. I had been researching SUVs for awhile, so I knew exactly what I wanted and how much I was willing to pay. Abdul and team made the deal happen. Everyone was extremely nice and respectful of my time. So far, I am very satisfied with my purchase. read more

Bad and rude customer service! I was talking with a sales person named Pattie. She showed me a car that I was interested in while she had another customer. When she was showing me the car she told me that she was having hard time hearing me and she said I have a funny accent. She also told my friend that I have funny accent too. That offended me .I waited for 2 hours on and off cuz she had another customer. I went to get some food and came back and waiting in my car and in the toyota direct. There were other sales people who were available and asked them that I wanna talk with another sales person cuz I waited long time and he said he can't talk with me cuz I already talked with Pattie and he told me that he was going to check about Pattie and tell her that I was still waiting. After 5 minutes Pattie showed up and said that I was yelling and screaming at the other sales person and I said that I didn't scream or yell at anyone. I told her if you don't believe me we can talk with the other sales person if I yelled at him and she said she already talked with him.I told her that I am not lying and I don't wanna buy car from this dealer and she said she doesn't sell car people who scream at people and she went inside the dealership while she was yelling at me. The thing she did was not ethic. I am not going to buy any car from Toyota direct anymore and I will tell to my friends the same. And also I am gonna call Toyota customer service and tell what happened! read more

So while we had great experience in purchasing our vehicle here, the follow up service has been lackluster to put mildly. We made an appointment and brought in our vehicle on schedule and were quoted a 45 minute wait time. The waiting room had some old guy whistling for a good ten minutes and an aggravated worker who went to the popcorn machine and slammed it very loudly and aggressively three times, giving us a start everytime. And we were sitting across the lobby as far from the popcorn machine as possible. Then after an hour and a half, twice the quoted time, I went up and politely asked about my vehicle, the aggressively popcorn lady and another desk worker both snapped at me telling me that that wasn't their issue that they weren't told anything, and told me to go ask the one gentleman who was the only one that was a decent human being towards us had a line of five people. read more

Well... I would beware. This is first Toyota but it will be my last. While I liked my salesperson, I will not return to this dealership. After having my 2020 Toyota Highlander for just 7 months, the sunroof burst/exploded out while my son and I were driving. It was an unbelievable sound right overhead. There had been no one else on the road and no trees overhead. Upon getting to my destination we stepped up to look and saw a hole about the size of 2 fists and the glass pushed up like a volcano. After talking to Toyota corporate and getting a case number we drove the 60 miles to Toyota Direct. Once there we were met by Aaron who after looking at the roof said, "Wow, that blew out." Yes, we said, it did. But when service manager Joey Ronk came out to assess the situation she immediately said, "Oh, a rock hit it." When we explained no and commented on the way the glass was bulging up she replied, " well there is nothing I see here for me to say it's warranty covered." REALLY?! There is an issue with sunroofs exploding. A simple Google search shows hundreds of incidents filed with NHTSA. Consumer Report did an article on it in 2017. It's an issue and Toyota knows it. A regional Manager was supposed to come look at the roof, but we got no report to show their findings to determine it wasn't under warranty. Toyota offered $500 for good will (my husband has been a Toyota owner for 41 years, and his family has owned more than 30 Toyota vehicles). We did not accept their offer and paid the $1151.97 bill. I feel that Joey set the tone for how this issue would be resolved with this being covered under warranty. Felt we did not get an honest assessment from her and she was just repeating the company's talking points. I will not continue to service the vehicle at this dealership and will trade it as soon as possible. read more

If I could give less than 1 star, I would. Honestly the worst and most frustrating car buying experience i've ever had. I placed a deposit on a car, and was told that the car was coming. I called in the days prior to when the car was supposed to come to make sure all was good and could not reach the salesperson (Candy) or the sales manager (Phil). I called multiple times per day and texted my salesperson multiple times a day. would not get any response at all. When I finally did reach Candy, she informed me that the car was not available anymore and that they were searching for another one for me, even though I had already had money down on it. I then decided to give them the benefit of the doubt and wait a couple of days to see if they could get me another vehicle as I need one asap, and once again, no matter how many times I called to inquire about the vehicle nobody would reach back to me. Finally after multiple days, I reached the sales manager (Phil) who told me that there was no actual car in the first place and they took my money without actually having anything to give me. Completely unprofessional service and Ive never had such a terrible buying experience. Both Phil and Candy could not be reached at all and completely lied about the whole situation. Quick to take my money but didn't ever actually have anything to offer. if they were straight forward with me from the beginning I would have understood, but they were just stringing me along until they could have something to show for me knowing I needed my car by a deadline that they agreed too. read more

Waste of time. Perry Singh is unprofessional, unrealistic, and makes hollow promises. He made me wait 2 hours to receive a 20 minute, while skimming my bank statements and pay stubs. He told me that he'd call the banks on Monday. He didn't. He said he would call me. I called him 2 hours later only to receive an apology. read more

We purchased a vehicle through this business. Our salesman was absolutely horrendous. This gentleman was hostile and condescending. Thankfully, his manager did follow through with the promise our salesman reneged on. We traveled an hour and a half to purchase our vehicle. We will not be back again. Ever. read more

Just bought a new Rav 4 from Susan Fisher. She was an amazing sales person to deal with through the process. She was low pressure and quick to respond to my text even late at night. She was willing to come in on her day off and stay late to finish the process with me. Thank you Susan read more

I bought a used 2004 Chevy Colorado from this dealership in January of 2019. I have to say this was probably THE WORST car buying experience I've ever had. I applied to finance the truck with a co-signer, and when I arrived at the dealership the salesman told me they were trying to get me approved on my own. I made it very clear that I did NOT want to apply for the loan by myself, but they kept trying to convince me. I literally had to ask the salesperson if I was approved with the co-signer. After he finally admitted that I was approved with co-signer, I told him to go ask the sales manager what the next step is. They were trying to trick me into financing the truck by myself so I could drive it home that night, and so they could make more money off the deal (higher interest rate). The sales manager never even came out of his office.. not once. Not even to shake my hand after I agreed to buy the truck, even though he was unwilling to work with me AT ALL on the selling price. After taking delivery of the truck, everything seemed fine for a few weeks. I had a friend of mine plug a diagnostic reader into the truck and we discovered that every single cylinder was misfiring. I hoped that the truck just needed new spark plugs, but it was starting to become apparent that the dealership's service department did absolutely NOTHING to tune the truck up before making it available for sale. A few weeks after running the diagnostics on the truck, a "Change Oil" light came up on the dash. I changed the oil myself and the oil that came out of the engine was jet black. At this point I was starting to get pretty pissed off. Just this past Sunday I replaced all 5 spark plugs and ignition coils on the truck ($180 in parts). I inspected the old spark plugs as I removed them and 4 out of the 5 had engine oil on them... which means the truck they sold me at full retail price has a leaking head gasket!! Yes, that's correct. This dealership sold me a vehicle at that is in need of a $1,000 repair.. I haven't even owned it for 6 months.. Do yourself a favor and stay away from this place. They were incredibly dishonest and tried everything they could to take advantage of me. I can't imagine how these people sleep at night. read more

We no longer trust this Toyota. We brought our corolla here for an oil change and 75k inspection. They gave us a list of things wrong with the car which would have cost almost $700. Thankfully we got a second opinion at a different shop (with good reviews) and they brought us in and actually showed us all the items on the car that supposedly needed replaced. One of the items that was on the list was working fine and had none of the issues that Toyota listed out! That saved us $300, almost half!! So it seems like toyota found a legitimate problem with our car but decided they could trick us and tell us there is this additional issue when there actually isn't. Highly recommend getting a second opinion if this place tells You that you need repairs. They tried to scam us and who knows how often they do this but obviously there's NO ACCOUNTABILITY here. We will never go back to Toyota Direct! read more

Brian Delcid was AMAZING! We got a beautiful new Avalon for my mother and she is in heaven! Not only is the automobile a winner, but the customer service IS spectacular! Brian, the salesman, took tons of time explaining all of the MODERN features to my mother and he answered all of her multiple questions the night of purchase. I say the customer service "is" great because Mr. Delcid STILL takes her calls, whether it be to remind her of the new technology or to answer any new questions that she has, weeks after the purchase! HOW AMAZING IS THAT?! read more

The moment I walked in and started talking to KEN RICHARDSON, I knew that I am @ the right place and will definitely get the best deal. Ken was so easy to work with and he was not pushing like other sales people in the market.It took some time before we reached to an agreed price but that's part of any deal process.During the whole process, not even a single time he over pushed or tried to make up certain things. He was pretty clear in his communication and terms. I am glad, it worked out for me. I will definitely recommend my friends to KEN for the best buying experience for any kind of Toyota vehicles. My rating of 5 starts though will be reflected for Toyota Direct but to me sales people like KEN RICHARDSON makes it happen. Thanks !! read more

I went out to buy my first car in Feb. '11, Toyota Direct is close to my house so it was one of the first places my boyfriend and I started. By accident, we went into the service building instead of the sales building. No big deal a man come out (who looked like a mechanic), and went with us to test drive a Corolla. I was much less than impressed with the car. Every time I asked the man a questions he insisted on letting me know that the car had a 6 cd changer, even though I told him numerous times that was not important. We ended up buying my car from Tansky Sawmill Toyota (Shaun helped us, ask for him!), and it was a great experience. I am very pleased with my purchase and I would recommend them to anyone. July '11 - It's time for my boyfriend to buy a new car. We went in for the first time right before closing, knowing that we just wanted to ask about mileage and leave. The guy who we spoke to was very short and acted like we were bothering him. We left assuming that it was because it was late and he wanted to go home. Our second trip - To test drive the car. This is when we met Patty, a.k.a. the most incompetent salesperson I've ever met. She basically gave us the keys and sent us on our way. When we got back she told us that used cars were going quick and if we liked it we should hurry. I wasn't even sure at the time if she was a salesperson or just a random that worked there. The sale - We went in and told them we were there to buy the car, expecting them throw paperwork at us. We basically waited while Patty went back and forth between us and the only other customer in the building. Meanwhile there is at least 5 other salespeople standing around chatting. At this point Patty had done NOTHING to receive money for this sale. There was NO reason for her to be the only one who could help us. After being jerked around by her for about 3 hours we finally left in the car, furious about our experience. The title - Today is Tuesday, the title expires Friday. We received a call Saturday that they had us sign the wrong papers. When my boyfriend went in to sign the right papers and ask when he would receive the title he was told by Patty that it was going to be "rushed." She would not tell him what "rushed" meant. When he started to get frustrated, her response was "Haven't you ever done anything wrong in your company?" This is when he asked to speak to a manager to try and find out when he could get his plates. Her response "Why do you want to speak to a manager? He can't help you, he doesn't know anything about this." Which was completely obvious. Finally after her telling him that no manager was available she brought someone over who immediately let him know that he would have his title in time and he wouldn't have to drive with expired plates. Hopefully everything goes as planned and we receive the title by Friday. I'm not betting on it. Moral of this story - If you want to buy a Toyota go to Tansky Sawmill, don't waste your time at Direct. If by some chance you end up at Direct avoid Patty like the plague!! read more

So far not so good. The salesperson seems scared of the sales managers. No room for negotiation. Does not look like a deal is to be had here. Not impressed with the dealership so far on many levels. read more

I worked with Perry Singh on the purchase of a used vehicle in December 2018. I did mostly everything online so that when I arrived pretty much everything was done. He helped me get a decent more current used vehicle at a fair payment with my credit. He was very helpful and understanding through the whole process. I recommend Perry Singh if you want a smooth, non pressured car buying experience read more

We had a great experience buying our 2016 Sienna from Toyota Direct. We used an internet service to request a quote on the car. Because Toyota Direct came in lower than other dealers and had our van in stock, it was an easy choice. We worked with Matthew Carroll who was one of the best car salesmen we have ever worked with. He responded quickly to email questions, was straight forward, and thorough reviewing features of the car before and after we decided to buy. He was enthusiastic about the features of the van without being overboard. Candidly, my wife and I were surprised interacting with sales people at other dealers, at how little knowledge they seemed to have about the product they were selling. Matthew knew the features of the van and did a great job explaining them to us. We will be sure to check out Toyota Direct for our next purchase. read more