This place wad very ass hole to my and husband try buy a car. We got approved for something. I hope people don't go there. I hope they found other place. Very poor attitude with people to. Unfair to. read more

Went in to pay CASH for a vehicle ! They told me that they would only come down 200 bucks ? He said there is the door buddy ? Ok ! Rude . Go somewhere else get a better experience!!!!! read more

Unfortunately I did not end up buying a car from Toyota Direct, and not because I didn't try. I tried to buy a used car, and after two visits, and a test drive, made an offer. It wasn't accepted, but later by phone, I came to an agreement to buy the car. I later received a text that another person was coming in to look at the car and it was first come first served, so I should get there early. I left work early to buy the car, but while in transit was told that someone else was looking at the car. The dealership would not accept a payment even by credit card over the phone so I could buy the vehicle. After I arrived the other couple was looking at the car that I was going to buy and I was told they were now first in line. To make a long story short, the other people ended up buying the car. If you are looking for a used car, keep in mind that the dealership will only let you buy the car if you are physically there, and does not care if you are coming long distances and even agreed upon a price. The buying process is totally skewed toward the dealership, and that is their policy. It is strange in this day and age that you can come to agreement on something, but they will still keep their interests in mind over yours. I feel that my presence at the dealership while I waited for the other couple to buy the car actually was in the dealership's interests because the other rep used that to his favor. I still haven't figured out if I was played or not, but I wasted quite a bit of time at this dealership. read more

Absolutely terrible, and want to mention this has been going on since long before "quite quitting". I have been dealing with their awful service for over 10 years. But today I decided I'm not doing it anymore. I scheduled an appointment weeks ago and took the time out of my job to take the car for a tire rotation, all points inspection, oil change. I arrived promptly at 11:30 am, they had the garage door closed. I waited in the car for several minutes, no one came out of the garage, as if I weren't even there. They then opened the garage door and I drove in. Everyone was sitting at a desk not doing much, so not sure why they acted like they didn't even see me. You would think they would have been expecting me since I had an appt. For quarter of an hour I waited, then finally spoke up and asked for help. They told me to keep waiting. Finally I told them I had to get back to work, they then pointed to a guy who was on his phone. They told me to wait til that guy got off the phone and he would help me. I sat there waited and the phone guy saw me as he had heard the conversation. He sat there chatting away on the phone, finally I just left. It's upsetting that a phone conversation (even if was a customer) took precedence over me, who had an appt. It seems like I should have been given higher priority since I actually took the time out of my work day to bring myself and my car into the garage. Gasoline is expensive, and so is time. I've given this place enough of mine. I could also mention that every single time I've gone in, they've done something similar to this, but I'm just going to walk away. I can't recommend them at all. read more

Didn't care for the service that I received yesterday, Chuck tried pressuring me into purchasing service that I really didn't need which would've cost me almost $800.00 they are nothing but a rip off especially to women beware. read more

Spent 2 months trying to find a good used car for a first-car for a niece. Settled on a 09 corolla with less than 80k miles from Toyota Direct or a 2010 Impala LT in Cincinnati. I drove 90 minutes after being assured there were no issues with this car. I popped the hood on Corolla. Transmission fluid was black. Pulled engine stick. Fresh, honey colored oil along with "milky" substance. Priced at 6500.oo internet "deal". Kelley Blue Book is 5400 in good condition. This car is junk. Clearly in the rip people off business. Shameful. Reporting to my good friend the A.G. read more

This is a volume oriented dealership. Prices are typically firm on used cars not sure on new. I was able to have Matt Carroll of new car sales facilitate a used car sale for me. Matt did an excellent job and I highly recommend him. My initial contact was was a used car associate, Nathan Weekes who I found to be argumentative and heavily pushed internal financing (even though I was pre-approved through my credit union) and refused to submit my offer to the manager because it was "too low". I waited a week and got the car for $150 less than my initial "low" offer as the price was reduced by the dealership. They do not accept any deposits to hold used cars when your bank is closed. Used cars are not taken off the lot until there is a purchase order issued by a bank or contract signed by the purchaser to buy the car. I found most other associates of the dealership to be competent and friendly and would do business with them again thanks to Matt's service. read more

Very unprofessional staff members- I'm not sure if texting is a part of the job, however, salesman Jeremy is a "texter" and will text you constantly being disrespectful after you simply ask to not be contacted. They discriminate, harass over text messaging and try to force you into a vehicle. Everyone just please be aware and mindful of the reviews you come across regarding Toyota direct on Morse rd. read more

Bait and switch!!! I made a deal online yesterday to buy a black RAV4 hybrid. Show up for my appointment and the car is white. They make excuses and blame everyone but themselves for the mistakes. Claim internet information was wrong. Still not my fault! I had the whole deal worked out even the value of my trade. They try to make me buy the white car but won't budge on price from the black car I thought I bought. Don't deal with these people. Very rude manager. Salesman was great though and very apologetic but I walked. No car bought today! read more

This is the worst dealership I have ever been too. My salesman was great don't get me wrong. The manager was a little rude. Also I have had so many issues right off the lot with my car it's insane. They never want to listen to me or help answer my questions. Ok would walk away before risking it. read more

If you want a great experience here go to the used car department and ask for Nathan. My purchase was very clean and well maintained, but Nathan Weekes really prioritized and accomodated me. He was very helpful and personable. My experience couldn't have been better! read more

I took my 2017 Tacoma in because the bluetooth in my truck kept dropping calls. After a 2 hour wait, service waiter tells me (after I had to look for him). That I have a recall and $152 to flash my radio. I asked him what took so long. He told me they were fixing it. Fine. Two days later I got a fill up my tank at the gas station and all the gas end up on the ground with my son in the car. Like any human I was upset and I called the manager. The technician forgot the filler pipe. two rentals and $94 later I finally get my truck back and still had to pay $94. Toyotas are very good vehicle but Touota Direct selling them is a very bad thing it should be out of business. I'm not just saying this because the situation I went through I'm saying this because the reviews that everybody's going through. Do not buy anything from Toyota Direct you will regret it go to Tansky. Just check the reviews. Chris J read more

I just wanted to say I saw an ad on cargurus.com I gave Toyota direct a call and spoke to Chris harrah he was very helpful he got me the carfax and had me driving my new car off the lot in tip top shape he was very polite and patient with me (even though I had my three toddlers with me 1,3,&4yrs old.) he made sure I was satisfied leaving with my new car . I recommend Toyota direct because they really care thanks Chris Harrah. read more

FOR NEW CAR SALES & SERVICE. I bought a RAV4 here last year. Prior to buying my RAV4 here, I checked different dealerships within the central Ohio area. I decided to buy the RAV4 at Toyota Direct and it was a good experience (no high pressure sales, etc - also got the best price here). We also own a Prius. Had it serviced yesterday. 155,000 miles. Just needed a tune up - running like new now. read more

the absolute worst service dept. replaced rear hatch bulb with new bulb I supplied led bulb with tool. mechanic stole my tool when I went to pickup my car he kept my tool. I asked for my tool he was gone and his tool box was locked. they made NO effort to return my tool. never inspected my car nothing in writing on levels condition nothing just changed my my oil. I called and left voice mail messages for both service managers Paul and Joey no returned calls at all. the absolute lazy no follow up after service team never again I had to remind them to top off all my fluids they suck at details and effort doesnt exist plain lazy and don't care attitude read more

I've had my 2019 Camry hybrid now for a year, and I LOVE it! My previous car was a 2000 Camry with 347,000 miles (really!) and I ultimately decided with that track record, it didn't make sense to not buy another Camry. Lori was my salesperson and she was the best......friendly, responsive, professional, knowledgable, and patient (!!) as I test drove a couple Prius's, even checked out competitors at local dealerships (both Toyota and others), then came back to Toyota Direct and went with the Camry hybrid. My experience over the past year with the service department at TD has been very positive. The entire team during the purchasing process at Toyota Direct was great -- and I'd highly recommend Lori to anyone looking for a new car! Lori really cared that I got what I wanted at a great price. Thanks Lori! read more

Had to purchase a vehicle quickly due to a recent car accident. Fast and friendly staff and Mr. David Dowe made the procees easy and seemless for the purchase of my 2006 Honda Pilot. No pressure buy and reached a fair selling price in less than 45mins! I will be looking to do future business here! read more

I responded to an online ad for a car asking for every issue that could be found with the car. They mentioned a couple minor things; mismatched tire and a couple small scuffs. No other issues mentioned. Paid $200 for a 3rd party inspection.... thank God! They mentioned a bad xenon headlamp (dealer tried to tell me it was moisture) and TPMS fault light. 3rd party checked air in tires and all good. Dealer had to be pushed for the headlight replacement but refused to repair the TPMS. So, because they didn't tell me about this it cost me $200 for an inspection I never would have needed had they disclosed the TPMS issue and the fact they had no intention of fixing it. Had a schmeezy dealership feel to it from the start, should have jumped out then, but communication was pretty good I thought. All photos of the car showed it wet and with snow on it. Should have realized if they weren't interested in cleaning up a car for promotional photos that they were less than stellar. read more

I had a great experience buying a new car with the salesperson name Lori. (I'd give her five stars) She is a very accommodating and knowledgeable and honest person. But I had a very very very very bad experience with the Finance person named Isaac. Store closes at 8 pm, but I got there at 7:20 pm. As you know, buying a car is not easy, and time-consuming even if everything all goes smoothly, it takes time. I, myself, had been in the Auto industry as a finance manager for over seven years, so I understand how grueling the process is. My issue was with Isaac, when I went into his office to finalize the deal with signing the documents, he wasn't in a good mood, and of course, he did not welcome or greeted me. I was ok with all this as I'm sure he wanted to go home, it was getting late. However, his attitude got worse as he didn't want to go over any products and just wanted me to sign all the papers fast without any explanations which bothered me a lot. Being in this business and trying to understand him wanting to go home, he still has to do his job. My point is he was very insulting and needs some job and etiquette training. However, I did enjoy working with Lori. Thank you for listening to my rant!. read more

January 2019 I went to Toyota direct to buy a car with my son. Let's just say Toyota Direct is not direct with customers from my horrible experiences with them. Being a female I told the salesman I trusted he would not do me wrong. There was a lot of back and forth regarding financing between the salesman and sales manger when I finally made a choice (mind you I was so confused due to the salesman telling me I needed to pick a higher costing car or a lower costing car/a certain year of car I was ready to get it over with). Eventually, I "financed"a 2011 Toyota Highlander. The finance department and sales department do not communicate well with one another. The paper work I signed was not valid due to the co-signer not signing. This lead to the original company backing out and another company picked up the loan. I drove 60 miles to get the paperwork signed by the co-signer ( TD offered me a gas card which I received a month later). A hot mess! I didn't feel comfortable after this point and wanted out. I was told over the phone they would add 5 a year warranty and it was the best warranty package (no it was not after receiving the paperwork later). Since then there's been numerous issues with the car: Bad hose Tire sensor(s) "Engine replacement"because the inside of the engine was warped Overheating after "new engine replacement" (white smoke coming through vents) Alternator after said engine was replaced with a new engine Bad Tires (dry rotted sold as) It's been in and out of the shop multiple times leaving my household in financial hardships. August of 2019 my son took the car in because I received a free inspection notice in the mail and I thought I needed an oil change (maintenance alert came on). I was told oil sprayed all over the back of the suspension and it needed a head gasket and it would be done in a few days. Also, I was told my tires were extremely dangerous to drive on and needed replaced. I stated sales should pay for the new tires since that is how the car was sold to me. After this request I was told the tires were fine to drive on but will need replaced before winter. A few days went by they said it needed an engine replacement, another week went by they said the engine they received had shards in it. Weeks later they have it finished, I get my car back and two days later it overheats. My son took it to the shop and they kept it for day. They wouldn't provide a shuttle to take him home or me a loaner car stating they didn't have a car available and had to see if the issue was under warranty. The issue was a upper radiator hose which they replaced. The same week after getting my car back the battery light started coming on and again back to Toyota direct service shop my car went. I was told it needed an alternator, the cost would be $900 and it was not covered under my warranty. Within 2 weeks of a getting a "new engine" as told by the service person. I had enough and my trust of Toyota Direct was at zero. I went to another mechanic that has been fixing my cars for years. I was told a new engine was not put in the car because the VIN number matched the original. There were new bolts and he stated they may have just replaced the head gasket. That being said, Toyota direct has taken advantage of me as a women with no car knowledge, having my then 17 year drop the car off because I work and they have lied to me regarding the warranty sold to me and the repairs completed. I am so upset with Toyota Direct as a whole. They made my car experience and excitement of owning a toyota very disappointing. If you don't know about cars take someone with you because you may get taken advantage of by them. Lesson learned. read more

These guys forgot to tighten my lug nuts after a car alignment. Brought it in today because my car was rattling so badly I had a feeling it was dangerous. Turns out their inadequacy could have killed me. Would not recommend going here for repairs. read more

I had an absolute horrible experience with Nathan Weekes at this dealership. He did not listen to any of requests about financing needs. Clearly disregarded everything I stated to him via texts. I CLEARLY stated I did not want them running my personal information through their entire banking partners. My credit is not bad, I have paid as agreed debt due to being laid off for a few months due to COVID-19 that I'm actively paying off on time. My Equifax credit report alone had 13 credit inquiries and counting. I haven't even checked my other two reports yet. I had a WELL qualified co-signer who was willing to go on the loan. After he couldn't get me approved on my own, he stopped all communication to further help make the deal happen. He was very disrespectful and disregarded my requests to its entirety. My co-signer and I went to Germain and purchased a vehicle from them yesterday! The experience was fantastic and all of my requests were honored! Thank you, Mr Jackson for setting a great example for your dealership and not treating customers like Mr. Weekes did. read more

I have to admit I get extremely anxious when it comes to purchasing a vehicle. I'm not easy to please and I am definitely a difficult customer. Thank god for Ashley Ward for making me feel comfortable and walking me through each step of the financial process...the most important part!! Her stellar knowledge and confidence in what she does is exceptional and reassuring. She made the process seamless and easy to understand. You know the feeling of walking out of a business transaction and thinking "oh crap...what did I just do?" Lol. Buyers remorse is a b*tch. But I can honestly say this is the first transaction I've made that I've felt confident! So please check this boss female out to get your next wheels! Thanks again Ashley. read more

Toyota Direct has thee worst customer service that I have ever experienced. I recently purchased a used vehicle from Toyota Direct, and the moment I pulled off of the lot I began having issues... When I brought my vehicle back for service the following morning I was told that there was no one there to work on Chevrolets at the time and that I had to return whenever he/she was available... Once I made an appointment I showed up and no one in the service department even acknowledged me as I sat in my vehicle and waited for service... Then the service guy that I worked with seemed to be bundled and he no empathy for my situation. Upon returning to my vehicle, I noticed that the issue had not been resolved and not to mention my gas tank was depleted... The work notes stated that a "Road test" was given to determine that it was recommended to use "2 tanks of high octane fuel to help clean system out of carbon deposits" as well as fuel treatment; but for some reason the service technician decided not to do that ‍.. So far I've spoken with the manager, supervisor and whoever else matters to return the vehicle because at this point I am stuck with a lemon and years of car payments ‍ BUYERS BEWARE!! Toyota Direct read more

I purchased a used car from TD that had some real problems. When I had it in to another dealer for some recall work that had never been done, they fixed a seatbelt that would not retract, but they also reported patching tar on a tire that appeared to cover up a patch so no one would notice, and they found a leak in the power steering fluid that would require replacing the whole rack & pinion. I went straight back to the used car sales manager at TD, who had a check cut for the cost of the seatbelt repair and promised to replace the tire, but shrugged off the powers steering leak. I feel like they had covered up all these problems so an unsuspecting buyer wouldn't notice them until it was too late, and then they would only partially stand by their sale. I do not recommend purchasing a used car from TD without a complete vehicle inspection from a disinterested mechanic. I gave them two stars only because they made it right for the two smaller of the three problems they should have fixed before offering the car for sale or at least disclosed to potential buyers. And now I've had it back in to replace the tire which took FIVE HOURS because they couldn't find the tire that they called me to come in for, AND they've locked the keys in the car. TD gets one star. For what it's worth, though, Jesse in service has been fantastic. read more

Buying a car at Toyota Direct was unlike any I had ever experienced - this was due largely to the conditions in which I purchased it. While I can appreciate the hardships that those conditions represented, I nonetheless felt let down by the office staff in general. I was in the market for a Toyota Venza. I was very specific that it should be a black V6 with low miles, preferably certified. I wandered into the dealership during a summer power outage, so it was depressingly hot that day. Speaking with one of the sales reps, we were told that there would be an incentive to buy a car during the power outage, but they didn't have the car I was looking for at the time. I went home, and poking about on the Toyota Direct site, I found a Venza that fit the bill exactly. I emailed the online sales rep (Malek) and set up to meet the next day. With the power out, the staff set out to find the Venza on the lot (which took about 1/2 hour.) It generally takes several hours to purchase a car - with the power outage, the transaction took 2+ days. It required our running to the bank twice since the dealer didn't have internet access to process the loan paperwork. Malek and Rich were both very helpful in getting us into the Venza as soon as possible. My biggest gripe came from the promised incentive. Since we purchased the car during the blackout, we were promised a $250 gas card for our troubles. After 2 days in a hot dealership waiting around for *everything*, we felt that was a fair trade. We were told during the first week that we should start checking the mail. The second week, we were told that 'our name was on the list' and we should receive it soon. We figured that it wouldn't arrive overnight, but we began to become concerned when the 4th week arrived and we were getting the same 'check the mail and let me know if you got it' message was wearing thin. We had neither seen nor heard anything about the incentive until my wife decided to purchase a car from the same dealership. (I was, at the time, still recommending Toyota Direct to my friends and family.) After my wife bought her car, my incentive arrived in the mail. We were told that there was a mix-up at the general office, which had been corrected. I was more or less content, and considered the matter closed. The reason I'm not likely to buy a car at Toyota Direct again has less to do with my own experience, but with that of my wife. As I am the primary 'accountant' in the family, I appreciate timely responses and actions when expenses were involved. My wife was promised the same incentive I was when she bought her car, especially since she sat with me the whole time in the heat(during the power outage). She had allowed the dealership to secure the loan for the car, and the experience at the time was very positive. As did I, she worked with Malek and Rich to secure the Rav4 she had wanted. The problems came later, again with the office staff. My wife received her temporary tags and was able to drive the car off the lot. She did not receiver her title in the mail (as promised by Jake.) Upon calling him, she noted an accusing and slightly belligerent tone, whereas she felt that it was her fault for losing the title. There was also the issue with the bank loan. Jake had admitted that the paperwork that needed to be processed for the bank sat on his desk a number of days before he noticed it, and only after my wife had inquired about it. As of today, we have no paperwork or contact information about how to make a payment on the Rav4. She had to chase down her own title to register her car, and still have no information on how to make the first payment. My wife is less than pleased with the whole affair, to say the least. My personal experience was, I felt, not too bad. I certainly had smoother experiences purchasing a car, but end the end, I am happy with my car and the experience. I am wholly dissatisfied with my wife's experience, as it has upset her. And while I'm likely to express my positive experience, it's going to be coupled with her negative one. Update: 9/18/2012 Given the way these reviews are set up, I had hoped to speak with someone from the dealership and voice my issues that I and my wife have encountered with Toyota Direct. This, of course, turned out not to be the case. My final word on the matter - be very cautious when buying a vehicle from this dealership. Expect to be ignored repeatedly and being required to follow-up on your own. This dealership can not be relied upon to complete paperwork in a timely manner, submit forms as required (thanks, Jake) or return phone calls as repeatedly promised (thanks, Ryan.) I love my car - I chose the Venza over the Murano and have not regretted my decision. The sales staff were attentive and helped where they could. If I had it all to do it over again, I would not have selected this dealership to buy anything. read more

I will never do business with them. I bought a spare car for $2800 plus $400. When I went to register, I found out that the car had a frame and structure damage. Took it back to the dealership to trade it in for something else. Was the worst experience ever. I am leasing a Toyota Highlander from them. Their used cars sales manager, Andrew, was very inflexible and can certainly use some customer services training. At the end of the day, I had to cut my losses and trade the car in for something else. I can't wait for my highlander lease to be over so I can turn it back. I leased a Honda from Roush at the same time. The customer service difference between the two outfits is day and light. I do not recommend this car dealership. read more

THEY MADE IT RIGHT. We're Toyota Direct multiple-car customers - overall experience has been good - especially service, they're always great. We had a bit of a 'hiccup' turning in one of our leased vehicles - a communication issue behalf of the sales staff. Toyota Direct management listened to our issue - asked questions - did some research - and corrected the problem right away. Kudos to the management team for making it right quickly & fairly. Thank you. We will def continue working with Toyota Direct when it's time for new (or new-to-us) cars. Thank you. read more

Andy has great customer service! Went above and beyond just to make sure I had to right parts.

The dealer calls me up and wants to make an appointment to do recall service on my Tacoma. They make an appointment to assess the vehicle which then would require a follow up to do the repairs. I sent the wife to the first appointment. They told her, no, we're ready to do the repair now ( which will take 4 days). We'll give you a loaner car. The loaner car turns out to be a Hertz rental car for which they assessed charges against me. The operation made me think of something you might expect at Crazy Joe's buy here/pay here lot. If you ask me you should avoid this place and go to a real dealer. A car dealer that has to rent cars- go figure. read more

I purchased a vehicle the end of June, 2020. 45-day tag expired on Aug 11, 2020. Still have not received memo title to be able to get plates/tags. I have called twice to inquire about the status of memo title. I get transferred to voicemail. I have left two voicemails over the last week and a half and nobody will return my call. I now have a vehicle I purchased from Toyota Direct that I can't legally drive on the road. read more

Took my car in two weekends in a row. First was a simple oil change, they did fine and it was a good experience. Took it in the following weekend for some normal preventative maintenance. We get a phone call from the service center that my transmission is about to die, the car is unsafe to drive, and they want to put a new transmission in (and water pump and timing belt) for $5,000. We asked how they decided the transmission was bad. They stated they heard an unmistakeable noise when my car came in. They told us the transmission fluid is perfect and pristine. What kind of an idiot do they think I am because I'm a young female? My car has never slipped, rpm's are always appropriate, gears are easy to change, and my fluid is clean. They didn't hear this magic noise last week! I brought it to two other dealerships just to be certain, both agreed direct toyota was lying to me to get a big pay day. I'll never return and I'll never recommend this place. read more

I purchased a 2018 Mazda 6 from Toyota Direct.....Patti Street was the salesperson. The car was making a noise so I took it in to Toyota. They sent it to the Mazda dealer. I emailed Patti to let her know about it....she never responded. Then I emailed her two more times.....no response. TERRIBLE customer service. I love my car but needless to say I will never deal with Toyota Direct again. I had to threaten to write a bad review before they would pay for a $25 part on my car that they knew was broken when they sold it to me. read more

I am extremely disappointed in this car dealership. I tried to work with them in 2006 for my Scion and ended up going to Germain and getting a great deal and positive experience. We live right near Easton so it would be easy for us to get a car through there. The salesman was very nice and I liked him a lot - Michael was his name. We came in on a weeknight and after going through all the rigamarole, we couldn't get approved for the car because the bank wasn't open and they had to submit it first thing in the morning. They were going to call me right away at 10am and let me know. I called them at 11:30am the next day and Drew said he was waiting for the bank and would let me know. They called back to give me the terms. Originally, when asked what they could do to get us to drive home in a Camary that day, we said $0 down and $350/month payment. They said they could accommodate that - but when it came down to it they wanted $2,000 and a $365 payment. Anyway - I thought the whole experience was weird. The finance guys are all buddy buddy with each other and it makes you feel like you are interfering with their social life by asking questions. They also tried to tack on a $15 gap insurance monthly fee that I can get through our car insurance for much cheaper. We went back again to finalize the deal after we negotiated what we thought and then they weren't going to give us the trade in value we asked for which was $500 more than they wanted to give us to trade it in. They refused to haggle on the car we were turning in - even to meet us half way so we left. No one from the finance department ever came over to ask us if we had questions or try to remedy the situation. They left a 3 year lease deal on the table for $500 on our trade in. We ended up leaving and after we left they called me at least 8 times while I was at other dealerships driving other cars to tell me that they would give us the $500 for the car. The entire deal was done in the middle of their showroom with everyone around to hear our conversations and finances. Poor customer service. Period. Our sales guy should have stayed at Germain. Go to Germain if you want to be treated right at a Toyota Dealership. read more

I have had three major problems with Toyota Direct. The first issue occurred when I first started going there. My wife and I had just purchased a brand-new car, and were getting the first oil change. While waiting for the car to be completed, one of the salesmen continually tried to sell us ANOTHER new car. We politely told him we were not in the market, but he wouldn't give up. Eventually we had to just walk away. The second issue was that one of the service employees swiped my debit card twice. I told him that there were two swipes on my debit card, and he didn't even care. Having worked in the banking industry when I was younger, I asked if he would call my bank to say he only meant to swipe the card once, and he refused. My bank was able to cancel one of the authorizations, and Toyota Direct submitted only one charge, but the guy was a rude jerk. The third issue occurred when I tried to change an appointment time. The service employee on the phone continually referred to me as "Dude" and talked over me while I was explaining what I wanted to do. He claimed he couldn't hear me, but was extremely rude about it. I told him that companies should not refer to their customers as "Dude," and he scoffed and said, "Just tell me what you want, sir." Assuming he was inviting a tirade, I cussed the guy out and explained that, in a free market economy, poor service could likely lead to a business failing. He continued to scoff, chuckle, and attempt to talk over me while I leveled the pissed off rant he clearly wanted, but I managed to get my appointment cancelled and off the phone with him. I called back in a few minutes to talk to a supervisor, and the young lady I spoke with seemed more interested in being shocked than in remedying the situation. I told her I would never go to Toyota Direct again. Although the mechanics and technicians seem competent, the customer facing employees have no idea how to talk to people. I will do everything in my power to avoid this place, and recommend the same to anyone considering going here. read more

Was looking at purchasing a used 2013 Prius Plug-in and the dealer sold it out from underneath us to someone else after we negotiated pricing, they ran our credit through the banks and we agreed to buy. This would have been the second car this year we bought from them (purchased a brand new Prius in August) but never again. I begged that they hold the car just until today so I could be off work and drive the two hours to pick it up (live in West Virginia) but that just shows how much they actually *care* for their customers. Now we have a ding in our credit history and nothing to show for it. I'll be contacting the better business bureau. read more

Sold my poor mom a van for a vacation we took under the guise of a 120 point inspection. Has a bad A/C compressor (no A/C for 1000 miles) and an obvious exaust leak. The fluids were also far beyond their life span and completely black. Wonder what's on that 120 point list . . . . . read more

Susan Fisher gave first-class care and shepherded me through the process of buying a Prius and explained the intricate technology of the car. I am thrilled with the results of this car buying experience! Many thanks to Susan and the team at Toyota Direct. read more

Toyota direct is so awesome! I personally had the best experience with Ashley ward ! She went out of the way to help me out!! If I could give you guys 6 stars I would!! read more

I will never go to another Toyota dealership for vehicle service! I moved out here from CA and on my first visit for oil service I learned that my prior dealer was giving and charging me for synthetic oil when the vehicle takes standard. I came back for a second oil change and to fix a busted side mirror and not only did they work with me on the labor so that I could afford the repair, they notified me that the parts ordered weren't all needed so they refunded me $97 back! Most places operate without ethics and would have just kept the rate as agreed. I really wouldn't have know. any different and that is what makes all of the difference. Great service, only charging what is needed, friendly, and a great waiting area to boot. Thanks Toyota Direct! read more