We visited several dealerships and had sales people wait just outside our car door when we pulled in. We walked into Toyota Direct and we were introduced to Bill Huff. He showed us the cars that we were interested in and made the purchase process very smooth. Everyone was very friendly and we felt welcomed. We went in on a Thursday morning, I am sure weekends are not an ideal time since they sell hundreds of vehicles every month. read more

DO NOT!! DO NOT buy anything from a salesman named Jeremy!! He is happy to push a car on you but will promise you things for the car that should come with it anyway but you will never receive them. He seems nice while selling the car but once you make the purchase he is very rude and hard to get anything accomplished with on the vehicle. ASK FOR SOMEONE ELSE!!!! Do not put yourself in a position to have to deal with this guy!!!! read more

Beware, Toyota Direct does not stand by its cars or customers. A young frind of mine purchased a car for her 18th birthday. It last exactly 2 months and 15 days before her engine blew up. They didnt return calls and didn't treat her well. They don't stand by their cars or customers. She's now on the hook for the loan for the lemon and a car to get her back and forth to work. Also, they wouldn't let her talk to management saying it was a "man thing" that the salesman and management would try and work out. They didn't. You have options to buy cars. Go somewhere that will take care of you. read more

My experience has been extremely infuriating from beginning to end. I bought my car on 5/4 and 45 days later, I still have not received the memorandum to get license plates for the car, which is actually illegal, since the dealership is supposed to give it to you within 30 days. I could not drive my car for two days because the temporary tag actually expired. I've called them multiple times and left multiple messages for probably the past 3 weeks, and they never have an answer as to what was taking so long or they would just never get back to you. Today finally I got a response and apparently they haven't actually gotten the title from the bank because they haven't actually even paid for the car themselves. So not only are they acting illegally at this point, they apparently cannot even get it together enough to pay for the car they sold me over 45 days ago. I have now filed a complaint with the Ohio BMV Investigations Bureau, the Attorney General, and to BBB. The Ohio BMV Investigations Bureau actually contacted them on 6/19 and informed me that I should get my memorandum by the end of the week (6/22) and, as of today, I still have not received my memorandum or even an update from them. In addition, the salesman, Nathan Weekes, was rude, argumentative, and condescending. He said the original car I wanted to buy was "sold" right after we agreed on a price, just because I could not get into the dealership the night of. I think what actually happened was that he didn't like the price we agreed on, since the listed price online for the car went up. When I said that he wasted my time negotiating for the car, he actually said, "You waste your own time and my time." I ended up buying a different car from him just because I needed to buy one by the end of the week, but I drove out of the lot extremely frustrated and dissatisfied. He actually then had the nerve to ask me to recommend him to others. Bottom line, this is a a completely unprofessional dealership that operates in an illegal manner. Do not waste your time like I did. read more

Worked with Russell Doddroe who was great. Very straightforward process. No tricks. Looked out for the car we wanted to test, found it for us. He let us take our time and didn't insist on test driving with us. When we decided to buy, he brought a very competetive offer that other dealerships couldn't match. He spent time showing us the car. Would buy from this dealership again. read more

I searched the link and found nothing. I've been buying vehicles and servicing there for years. Any issues I have ever had when I let management know they have alway been friendly and taken care of. I guess everyone can have a different experience but I have referred friends and family and they have always been happy. read more

I was 30 minutes from the dealership and called an hour before closing to inquire about a Nissan Altima I saw on the website. David Dowe had the car cleaned and pulled up to the front ready for a test drive when I arrived. Mr. Dowe stayed late after the dealership closed and allowed me to test drive it and finalize the purchase. I recommend to anyone looking for a new car to give David Dowe a call and he will be extremely helpful read more

Toyota Direct... ly lie to your face. The sales rep said they were going to fix the brakes prior to purchase. He sent it to the mechanic, who must have did something to stop the noise. 15 days later, they refused to make the repairs. Stating that there was no mention of it in the sales contract. I mean, the salesman told me they were going to fix it prior to purchase. He failed to mention that they were not going to actually repair it. Now, its going to cost me 650 dollars. read more

This was my first experience dealing with Toyota Direct. I dealt extensively with Russell Doddroe who works in their internet sales dept. He was quick to respond to emails and gave me a great deal on a new Toyota Sienna. Everyone else I dealt with at the dealership were very nice and accommodating to my needs and my 3 year old who loved her pink balloon :) The only downside was the really lowball offer on my trade in -- luckily they worked with me a bit on that but I still didn't get what others were offering elsewhere -- might be good to shop around for the trade. Overall, I would definitely go there again! read more

Very disappointed in the integrity of staff. Looking for car for my 16 yr old son. Test two vehicles and brought in their "hey here's 25$ for test driving a car". NOTHING. Emailed salesman and GM. was told they would cut me a check. NOTHING. I'll stay with with airport Toyota and service my Prius there and buy our next Toyota there too. They have some integrity. read more

When my 2000 Camry with nearly 275,000 miles gave out and I decided on getting another Camry, I checked around with the area Toyota dealerships and Toyota Direct offered the best price for the car, and the best interest rate on the loan. While looking at cars and test driving, I had zero pressure to buy from anyone I spoke with there and they were all really helpful answering any questions I had. When it came time to actually buy the car, the process was much easier and quicker than I thought it would be. The only experience I've had so far with the Service Department is getting my every 5,000 and 10,000 mile maintenance/oil changes/tire rotations, etc. done, but scheduling is a breeze with the ability to do it online. Every time I've gone, I get right in at the scheduled time and they start on my car pretty much right away so I'm out of there within 30-45 min. heir waiting area is pretty nice with a TV, popcorn machine, water, coffee, a couch, etc. I've recommended to a few friends who were looking for a new car to check them out. Down the road if I decide to update to a new car again, I'll be giving Toyota Direct the first chance to keep my business. read more

I purchased my vehicle at Camelback Toyota, the sales man was pleasant to work with but my experience quickly went down the tube. The price quoted from the sales man to the contract went up $500 and since it keeps getting worst. The car had a huge scratch On the trunk and a small one by the driver's side, when I dropped it off for repair they told me it would be ready by 3:00 the next day And it was. Along with driver's side mat covered with a white chalk type powder the head rest propped all the way up and my rims were covered with a dark colored dirt or powder along with excessive miles.asked them to vac and wash the car 45minutes later no car, I went to check on them and the car was baking in the sun never touched frankly I think if every Customer at Camelback was treated this way that place would be closed down. So dad I really though Toyota was so much better than that! read more

David Dowe did a great job selling me this car because he was prompt, courteous, knowledgable and efficient. He listened to what I wanted and got me a good deal and got it done quickly. The tire on my new truck actually went flat and he quickly helped me get a new tire on it without any hassle. I would buy another car from him any day! read more

I had such a great experience with Toyota Direct in the new car area with my new 4Runner, specifically with Brian D. that I would absolutely recommend them to anyone who is buying as well as go there again. My wife recently bought a used car there and had a great experience, so I thought i would check them out when I was buying brand new. Brian was so helpful, he answered every question, was very low pressure in sales tactics and let the car and his service to the talking. He couldn't find the car I wanted on the lot, so we drove around the lot to find a comparable instead of walking (was hot and muggy) and we went for a test drive. He didn't "sell" the features, etc. to me, but rather enjoyed the ride and made little comments here and there about the vehicle. Once we returned, he ordered the color, features, and model I wanted from other dealer and offered it at such a great price (lower than I anticipated) that I bought on the spot. Brian made me feel so comfortable buying that I was definitely impressed and will send anyone to him. I talk deals all day for a living and he definitely made the process painless, comfortable, and easy. I came in with pre-approved financing and they beat the rate that I already thought was good, the financing guy Chris was awesome, personable and easy to work with. When my 4Runner came in the next day (it came from another dealer via trade), Brian wanted to make sure HE gave it to me. My wife wasn't able to get me to the dealership before he finished for the day, HE drove it to my house and gave me the keys. ABOVE and beyond any and all expectations. I bought my last car from Germain in town and service was..."eh".... After dealing with Brian and Toyota Direct, they have a customer for life. I wouldn't have changed a single thing about my buying experience, nothing at all. read more

Got a great deal on a barely used BMW X3! David and Reggie took good care of me throughout the transaction. Everybody I interacted with was helpful, from Drew, the manager, to Chris, the finance guy; they really gave me the VIP treatment! Only about 2 hours from meeting with David Dowe to shaking his hand goodbye and driving away in my shiny new car! read more

At the end of May 2021, My mother and I went to the new used location (Toyota Direct) that is also on Morse Rd to find a used car for my two younger kids to drive. Worked with Shannon Smith. Working with him was wonderful. He breaks the mold of a typical car salesman which is very very refreshing. Found a car and when I went to pick it up the next day. He informed us that we couldn't take it because the mechanics had found a crack in the frame. So we choose another car and he helped us out, signed the papers and off we went. My rating above is directed more towards the financing branch of Toyota since we had purchased the car and financed via Toyota Financing my mother (cosigner) received a letter from them after the fact, that we had in fact been denied for said loan which is really strange considering she just purchased a 2022 Kia for herself and has a near perfect credit score. So since they wanted to deny the loan, she just went ahead and paid it off so they only made about 25.00 in financing charges... But Shannon is still one of the best car salesmen I have ever dealt with and plan to use him in the future and would refer everyone and anyone to him...just don't use Toyota Financing. read more

Hands down the best customer service I've ever experienced. Malek, the manager, was incredibly helpful and went above and beyond. I came to Toyota Direct for their expertise and they did not disappoint. Incredible service by Malek. read more

I've bought several cars in my life but my experience at Toyota Direct, and with Matt Carrol in particular, has been head and shoulders the best experience. Matt was so knowledgeable about every feature of our new Tundra and took extra time to explain things to us in detail. Matt was an exceptional communicator and made himself available to suite our needs - not something all sales people are great at. Two weeks later, I referred my mother-in-law to him and she bought a new car as well. If you get a chance, go see Matt!! read more

Toyota Direct has a very good service department, which starts with the fact that they have an excellent and very experienced service manager. The service writers are knowledgeable and the technicians I've encountered are experienced Toyota mechanics. They solved a problem with one of my vehicles no one else could figure out. Nice facilities and they wash your car when your service is done. An honest, fair and competent shop, which is what repairing cars should be all about. read more

Avoid Malik like the plague, he is a terrible salesperson. He sold me a truck with no spare tire and dodged my calls and emails for 2 weeks before he did anything about it. Eventually sent it UPS to my house. I bought my truck with an out the door price. Fast forward 30 days and my temporary tags are expired with no plates in sight. Malek and his supervisor Matt Coppess continually dodge my calls, are constantly in meetings or otherwise unavailable. This dealership has some serious problems when it comes to customer service!!! Two major issues with the same sale, unheard of and disgraceful. I can't express how disappointed I am with the service I received from Toyota Direct. AVOID AVOID AVOID!!! read more

I brought my car in for a recall this morning as well as a few other small items. The staff was helpful & the facilities clean. I was only charged a small fee for a diagnostic to determine what items were causing the "mysterious noises" under the car. Turns out the heat shield had come completely loose so they reattached it. This was a relief as I was worried it would be an open ended problem given the inconstancy of the rattle. The only complaint I had was that while I got there for my appt time @ 7, the car just sat in the back for at least 45 min before anybody touched it. read more

Had my car repaired there today. Although I had to wait approx. 2 1/2 hours, the waiting area was spacious, clean and had plenty of seating area. I had 3 children with me, and they actually enjoyed their time their. The pricing was acceptable and all of the customer service reps where friendly and helpful. I definitely encourage you to give it a try. read more

Came here to look at a used vehicle. After negotiations both sides agreed they would fix a dent on the right rear door. Upon coming up to pick up the vehicle I found out that there pulled it out a little with paint less deny repair system but the paint was still an issue which they appear to have put some touch up paint on. It looked horrible. I should have expected as much since the same issue happened to a family member late in 2015 but they ended up making it right. I was given the excuse that they were not making enough on the sale of the vehicle along with my trade in to fix it the correct way. Also before I found out about the Poor repair job they had told us I wouldn't get the deal we agreed upon unless we went through their financing department which ended up being a rate slightly higher than I was given from my bank. Buyer beware. read more

Susan Fisher was great! Took all the time I needed to explain everything about my Corolla which I just LOVE! This was a fantastic first car buying experience. read more

I was super apprehensive buying a car from so far away (I drove 18 hours to Ohio from New York and back to pick up my chosen vehicle) and had a zillion questions and concerns. Kenneth was attentive and answered every question I had efficiently and courteously. Upon test driving the car, there was a shudder from the front rotors - the general manager actually came on a test drive with us and tested it out to find that there was indeed an issue - he had a service technician grind down the rotors for me to eliminate the problem and had everything finished in a matter of an hour and a half. They even recommended places for us to visit while we waited for the fix. Everyone was so friendly with us and I love my 2012 Fusion Sport. Even after getting it home, I had a question regarding title, and Kenneth responded within minutes. Would recommend!! read more

The sales person called for a 2 day follow up call. I expressed my concerns in my review and he was apologetic, offered to give me a full tank of gas when I am in the Columbus area (I live 2 hours away), and said he should have showed me the car features but thought "we were in a hurry" and we have driven several Camry's before (I traded in one that was 15 years old). I asked about the service records and am still waiting to receive those. I am still confused about the internet E price incentive that was still not honored (extra $250 off?) therefore I am not changing my rating, but I did appreciate the follow up and him listening to my concerns. read more

We went to Toyota Direct because I needed a car with better MPG! Brian Delcid helped us find the perfect car at a great price! It couldn't have been an easier process he was friendly, helpful, courteous, and budget conscious! We will definitely be back! Thanks Toyota Direct and Brian Delcid! read more

Third car! This one for my son. I trust them. That's all there is to it. And I've been through hell and back on this most recent round of car shopping. I particularly love working with Reggie. My son thinks he's a god. We love him. read more

They are always nice and friendly! They even washed my car after my oil change! I will always come here for my car maintenance!

On my recent trip to Toyota Direct I found the people to be very friendly and knowledgeable. Especially Ashley Ward who took great effort and time in explaining my options and choices. For future cats and service Toyota Direct will be my first stop. read more

Let me start by saying I did not buy my Tundra here. I have had it serviced here with the free 2 year service deal Toyota had when I bought my truck. So far I am pleased. Service reps are polite. Service seems good. I had a steering wheel issue (cracking of the wood grain finish) and they did replace the wheel after seeing that it was a defect and not my neglect (was occurring in multiple locations). So, all in all, my experience with Toyota Direct service has been very good. read more

John Bucci did a phenomenal job! Excellent customer service as well. All around great guy

We started our buying process unexpectedly, when I had an accident that totaled my Honda Civic. One of the sales associates, Bob Carver reached out almost instantly. I set up a time to come in and test drive. He wasn't there yet when we arrived, but we were greeted by a salesman who shared a desk next door to him, and also a name-Bob. We brought our young son with us, and from the moment we arrived "second Bob" was happy to keep him happy. He presented him with a small teddy bear, a balloon and even shared his donuts with him while "our Bob" took care of the financing with my husband. I'm sure they see kids in here every day, but for someone who works for commission and knew we already had a salesman, to go out of his way to keep our son entertained and keep our process running smooth, it's a Godsend. Both Bobs were amazing, from Greeting, test driving and purchase. Thanks Toyota Direct for converting this Honda girl, and for the instant warm welcome. read more

I had a very odd experience at Toyota Direct this weekend. When I pulled up to the dealership a salesman was standing on the sidewalk talking on is phone in front of my parking spot. After I got out of my car the salesman asked me if I had been helped yet. He had to have seen me just pull up, so it was a silly question to begin a conversation. I said factually that no one was helping me because I had just arrived. Then he asked me if I had an appointment. I was literally speechless for a moment because I have never even considered getting an appointment just to look at cars on a car lot. Confused, I said "I'm just here to look at cars. Is it ok if I go look?" The salesman began to yell at me "Hey man, I'm just trying to help! Just go! Just go look at cars! You don't need to be rude!" I was stunned by this salesman and simply walked away to find the vehicle I had driven there for. After I found the car I was interested in, I went back to the main building and was politely greeted by a different salesman (Nathan). I told him I did want to talk to him about a specific car, but first I wanted talk to a manager about the first salesman I had encountered. Nathan brought Andrew to me and I explained the situation. Coincidentally the first salesman walked by as I was talking to Andrew and I pointed him out, but Andrew never seemed too concerned with his manic salesman. I did test drive the car, but I didn't buy it. Based on the ridiculous first salesman and Andrews lack of concern about my complaint, I highly doubt I'll ever return to this dealership. Nathan was a polite and helpful salesperson, but the overall visit was extremely strange. read more

I was pressured into buying a car here. Wells Fargo approved me. Then I practiced the right of rescission because we were unsure about the car. Then when I found a car that I wanted at another dealership, Wells Fargo turned me down. It turns out that the dealership said a few bad things about me to Wells Fargo. I ended up refinancing with Wells Fargo after paying a large amount on my principle of the new car. Therefore I got my original approved interest rate. But they should not have said negative things about me to the lenders. read more

Great salesperson and nice car. The bad part was finance people messed up something with title that I didn't catch while signing mounds of paperwork. When I went to title and register car in the state of residency the title work was screwed up, so I now have an expired temp tag and no registration. After dozens of phone calls, the general manager finally got involved and I believe may have finally resolved the issue six weeks later. He seemed to care but I should have never had to work that hard to get this fixed. read more

I had found the car that I wanted and it was just out of our price range. I had corresponded with Brittany Simonelli who was great at first, but once I tried to negotiate the rate down, she became very terse and her customer service was abysmal. She started to spew facts of how they couldn't lower it because it was already $1000 below market value and how they were 11.5% below their competitors. She made no attempt to assist us and showed no empathy. Only a few days later the price dropped $800 and she did not notify us. It was not until I mentioned to HER that the price had been lowered did she mention the new price. After we found out we drove into the dealership and asked to speak to someone different. She came out of nowhere and started to interrogate us on why we felt her customer service was poor. She made no attempt to apologize and I had to tell her I didn't want to argue with her about it before she left us alone. The only shining lights were the two gentleman who apologized for her and did their best to help us find a car. Phil Ennis and Nick Edgell were extremely helpful, but unfortunately while we were dealing with Ms. Simonelli, someone had test drove the vehicle and bought it. I would not recommend going to Toyota Direct; you don't know the type of sales person you will get. read more

They was very helpful in getting my car. Missy was great with communication and finding the car I wanted. Had a xm radio put in extra. Didn't really like the setup of it. Wish I had more info on how they was gonna do that but oh well. Just went for my first 5k service visit. Very professional and very nice waiting area. They had me in and out quick. Very impressed. read more

I am 65 years old, an avid car person and I have purchased a lot of new cars at various dealerships in all the different states that I have lived throughout my life. Many of them were very unpleasant experiences. Toyota Direct was the exception to that rule. On a scale from 1-10 what my wife and I experienced there was an "11". I did my homework regarding the price of the new car we wanted and was also very well educated about what my trade was worth. We could not have been more pleased with the entire process and transaction. We never thought that we would experience the reception that we received at this dealership. Three people at Toyota Direct made this possible. Our salesperson, Nicholas Edgell, is truly an exceptional person. He was knowledgeable, professional and genuinely attentive to our concerns. He could not have done a better job then he did for us. In addition Malek Abed, one of the sales managers was also a pleasure to deal with. Both of these professionals really made for a great experience. In addition, Michael Kristof in the parts department was extremely helpful and went above and beyond to help us with accessories for our new car. I will go out of my way in the future to recommend these people and this dealership to any person in the market for a new Toyota. Our thanks to these professionals and this dealership for giving us such a great experience. Sincerely, Patricia and Ray B. read more

Made appt for recall work and an oil change. Two hour appt took three hours. Then they came out and tried to sell $775 of unneeded service. I said no and they said they would go ahead and start the oil change! What have they been doing for the last three hours! Who knows how long I will be here before I get my car back. Worst service I have ever experienced. read more