I had a pleasant experience recently at Toyota of Hackensack. I truly appreciated my sales representative,Ron Belotti. He patiently addressed all my questions and concerns and made the car buying experience much less terrifying then I thought it would be. They "got" me with the window etching charge without actually etching the windows, thus the four star rating! I have no fear because I know Ron will see to it that it happens. If not for the etching charge I would have given five stars based on Ron's performance alone. I will be bringing my brand new 2016 Scion iA to be serviced at Toyota of Hackensack.. 9-19 I went back and, sure enough, Ron took care of the etching of the windows for me personally so now I can give the fifth star. read more

Every experience I have had with them has been a good one. They are a busy place which might explain why some people complain about the wait times. I always make an appointment and they are always prompt. Sales may take a while to complete a transaction but they always do better on their prices than other dealerships. I have had some awful experiences with other Toyota dealerships. Both the Sales and Service departments of Toyota of Hackensack are consistently reliable, prompt and they care about their customers. read more

Bought a 2012 toyota from this dealer. The sales person at that time was Alex .No hassle. I told him my budget and what I can afford. He took me to the lot let me choose what I Like on the CPO. I went in with my own approval on my loan with a higher interest . They even approved me through toyota finacial with a lot less on the interest. (Thank you). I finally paid off my car ,5 years without an issue.You could also take your car to any toyota for service or issue they even honor toyota in canada. I am giving one less star , because I bought the extra warranty for 2500. I should've said no ,but I bought it. Always do my oil change with toyota . They will tell you about preventive maintenance.My car is under warranty , if it's not broken dont fix it. They don't threaten you to do preventive maintenance.It's your choice. Would definitely buy another toyota from this dealer or any other dealers. Remember you are the buyer , you have the power to negotiate or say no. Go Toyota. read more

I have had more car serviced at Toyaota of Hackensack,NJ several times in the past year and have had a great experience every time. From the moment I drive my car in until pickup everyone along the step of the way are professional. My car is always fixed properly and I do not have mechanics grease all over my steering wheel and seat like I used to when I brought it to a local private mechanic. Highly recommend this facility! read more

Recently purchased a used Camry and would definitely recommend this dealer. Price was fair and financing was easy as well. Very professional and easy to work with. read more

We went to purchase a used Prius at this dealership and had a fairly pleasant experience with our sales person. However, when he came back to us with our monthly payments, we became uncomfortable knowing that if we didn't pay the car off early, it would cost us almost double. He assured us that we could pay off the car early (as we had planned) without paying the interest other than during the months that we held the loan. We became more at ease and asked him if he could come down a little in the price of the car. He said he could "help us out on the price or help us get a warranty included in the price) we chose the warranty. He then came back and said he was also able to get us gap insurance. We felt we were getting a good deal. Then comes the finance guy Steve Rosen, the seediest creepiest guy ever, having us sign sign sign while not talking to us about any fees or costs. We were naive, it was our first car loan experience. He was over-talking and trying to make Nice all the while we are signing. He only shares our monthly payments, not the actual total of the loan we were taking. Then he sends us out, makes us wait an hour and a half and comes back and says he needs another 1500 for the down payment (we had already given 5000 on a 17,000 dollar car) to secure us a better rate. We agreed, feeling more and more uncomfortable. Finally he calls us back in and proclaims that he got us an even lower monthly payment. Fine. We sign. We go home. 1 week later he calls us and says that he was able to get us a better rate and we just had to come back to re-sign. Never explains any fees (I know we were naive) and just has me sign the electronic signature pad. My husband wasn't there, so he just told me to write his name. Red flags!!! We get our first payment info in the mail a week after I had re-signed and find out that he had taken out an 18,500 dollar loan for us on a 17000 dollar car that we had put 6,500 dollars down on! This couldn't be right. We immediately scramble to review our paper work and find that the sale price of the car had been inflated to 21,500 (including tax) and they charged us 3500 for the warranty 900 for the gap I insurance and all kinds of other fees that NOBODY EVEN MENTIONED. We called our salesperson Alex and explained the issue and he said something wasn't right, to just come in. We get there and he takes us into Steve Slimy Rosen's office where (without even looking at the paperwork) says well there was a 1500 bank fee for me getting you a lower payment. What?? That was never mentioned.!then he tells us to wait outside while he finishes with his other customer and we sit in the showroom for 2 hours before they tell us that they don't have our agreement at the dealership and someone will call us back. The next day, nobody has called us and my husband leaves 10 messages for the sales manager, Steven, and nobody calls us back. Finally in the evening, After getting in touch with Toyota USA, and filing a formal complaint, miraculously the owner Fred takes my call. He asks to call me back but I refuse and say I will wait on hold. Finally we talk and he assured me a meeting to go over everything. The following day, I leave work early to meet with the sales manager to get everything explained. He was very nice and helpful but still can't explain the numbers completely. We insist on an explanation for the insane difference in what we were sold the car for and what the "cash sale price" was on our paperwork. The breakdown of fees don't add up at all and in the end HE COULDNT EVEN completely explain it! There was still 1500 dollars that wasn't accounted for. He agreed to help us out by cancelling a 900 dollar key fab charge (nobody told us about) removing the gap insurance, giving us a break on the warranty, and "eating" the mystery 1500 dollar fee he couldn't explain. In the end, we left with what we wanted and lowered our loan from 19000 to 14000 so we didn't want to kill ourselves anymore. The sales manager and owner were very nice but probably because we caught them in a huge scam. STEVEN ROSEN IS A PEICE OF GARBAGE. Don't ever deal with him. What a pile of trash! To think he was just blowing us off like we would just go away. Thank god we stood our ground and got our money back and the terms we wanted. This was a huge waste of time and stress and we hope it doesn't happen to anyone else. Steven should be fired. He's horrible for your business Fred! We are calling the BBB on him so cut your losses and let him go: thank you for making it right to the sales manager and Fred but this was a huge headache!! I hope it doesn't happen to anyone else!!!! read more

Beware of 'Spot Delivery' and other Dealer Fraud & Scams Don't be Put on the Spot! So you purchased a beautiful new car, signed all the necessary paperwork, and drove it right off the lot with a big smile on your face. The dealer got you approved "on the spot" for what's called "Spot Delivery"- or so you thought. A few days or weeks later, the dealer calls and asks you to return to "sign a few more papers." They say, "We couldn't get the car financed, and you need to sign a new loan with another bank," or "You need someone to co-sign," or "Give us another $1000 and we can do the deal," or "We need to increase your monthly payment to get this done." The dealer may even have delayed paying off a traded vehicle loan or refused to mail registration papers, all to place additional pressure on you to either do as instructed, or face dire consequences to your credit. Sound familiar? It gets worse. If you refuse, the dealer may threaten to repossess the car, tell you that you have no legal entitlement to keep it, or even make you wait for hours at the dealership under some excuse, just to wear you down. This situation is most common involving consumers with bad credit, since dealers perceive that such people are vulnerable and easy to take advantage of. Most consumers assume the dealer is telling the truth and will do whatever the dealer says, resulting in higher payments, additional money being spent over the life of the loan, and/or thousands of dollars in increased "hidden" costs. Those who refuse see their cars repossessed. What is happening here? It's a scam. Dealer fraud. Unlawful. Illegal. Call it what you will. The industry has given it a name: Spot Delivery, a description which refers to the dealer placing a consumer in a car "on the spot," to get the sale, only to "yo-yo" them back at a later date for additional funds. Played to perfection, a dealer can reap thousands of dollars in unearned fraudulent gain. What You Should Know About Spot Delivery If you signed purchase documents and registration applications and if you obtained insurance for the vehicle, had a new license plate put on the car, and/or had your old plate transferred, the car belongs to you. Spot Delivery happens to unsuspecting consumers throughout the United States. It is very popular with dealers in Pennsylvania, New Jersey, and Delaware. If you find yourself in this situation, the chances are good that you have legal remedies available to right this wrong. How to Protect Yourself from Spot Delivery or Dealer FraudRemember that if you have signed papers, you own the car, regardless of whether the vehicle has been financed.Your credit was good or the dealer would not have delivered the car to you at the price you agreed to pay.A finance document showing payments, deposit, interest rate and other financial items is a binding contract, giving you specific legal rights.You own the car subject to making payments only. The dealer cannot change that once you take possession.Keep all copies of your paperwork and anything else associated with the sale (including calendars, photographs, advertisements). If the finance manager asks for your papers at any time for any reason, refuse! Keep these documents in a safe place (not the car).If you are called back to the dealership to sign additional papers, either do not go or do so in a different car than the one you bought.Have a friend or spouse drive you and witness whatever is being told to you. This will prevent the dealer from taking your car as hostage, an all too common occurrence.If a dispute arises with the dealer over the contract and the dealer demands the car is returned, park it in a garage or remote location until the matter is resolved to prevent it from being taken against your wishes.Put together a complete time line of everything that happened from the time you thought of purchasing the car until the car was taken away. Try to remember specific names of dealership personnel and any statements that were made to you during conversations with the sales and finance staff.Keep track of all monies you had invested into the purchase, including registration, insurance, down payment and trade. Never pay cash and always get a receipt! If you believe you are a victim of a Spot Delivery scam and wish to discuss it with a consumer attorney, call 1-800-LEMON-LAW (1-800-536-6652) o read more

Had the displeasure of being in contact with 4 different employees on one car that I was interested in. All interactions were electronically during this pandemic, while the dealership is only operating electronically through sales. A lack of follow through from each one had caused me to lose out on a car that I had made known my interest to all of them. I was getting close to a deal with the Internet Sales Manager Jay Rim when the line of communication on his part suddenly went dead. I had contacted the dealership on a Thursday, was in touch with a sales rep and someone from Business Development, Mary Green. Both told me someone would get back to me and no one did. On Saturday, the Internet Sales Manager got in touch with me and the car at that point was still available. We had exchanged emails about particulars of the deal, and then all of a sudden no response. When I didnt hear back from him on Monday morning, I reached out to him in the afternoon and he told me that another deal had come in that morning that they were now looking at. By Wednesday the car was sold to someone else. When the dealership called me to tell me that they sold the car to someone else, they had tried to say that they had accepted on the car a week earlier. This was NOT TRUE, as with each of the employees that I was in contact the week before, they all said the car was still available. The Saturday prior I had exchanged several emails with Jay Rim working a deal for the car, so it was still in fact available. They only stopped working with me when "another offer" came in on Monday morning. I had felt like the dealership was operation more like an auction house. I had never purchased a car from this dealership before, so they have no loyalty as a buyer, I get that. But this is not what I expect from a Toyota dealership. When I asked for the General Manager's and Sales Manager's email addresses another employee Armando wouldn't provide it to me. Im just one person, they have plenty of positive reviews...but buyer beware is my advice based on my experience with several of their employees. read more

Financing manager snuck two warranties (tire & key replacement) into the final price of the car. When asked if we wanted these two warranties, we said no, and he said they wouldn't cost anything and that they were included. Little did we know, he just snuck them into the final price of the car. When, I called to ask about the discrepancy and lack of documented price, he actually yelled at me on the phone and was extremely rude. He never once brought up the fact that I do have 60 days to cancel the warranties. Said I'm just one of thousands of customer's he deals with, are you kidding me who says that? Not someone you want to buy a car from. The financial services department at this dealership is extremely deceiving and very difficult to get in touch with. Strongly recommend considering a different dealership! read more

I purchased Toyota Rav 4 from this Dealership. First of all they didnt gave me competative deal. But that should not be part of your decision. Well the experiance of puchasing the vehicle was WORST WORST WORST !!!! They have 3 buildings (New Cars/ Used cars / Certified Cars) I was looking for Certified Rav 4 with third row seat. So I went in the certified building. Well hardly anyone cares about you that you are looking for a CAR. I met to Sales man guy Rich. He showed me Toyota Rav 4 2011 with third row seat. Now when he took me to the car he wasnt explaining much to me. He was behaving as if I already have RAV 4 and I know everything about this CAR. I was asking each and other option/feature of the CAR. I saw the CAR and left that day as I wanted my friend to have look the CAR and decide if that is good one. Next time when I went there they were sure that I am interested in buying this car and no matter what but I will buy that TOYOTA CERTIFIED RAV 4 2011. They offered me $17K for that car having approx 21K miles on the car. Well we finally settled down on that figure and proceeded. The CARFAX report said that CAR has window etches but really there CAR didnt, so I asked them to do the windows etching before they hand over the CAR to me and dont change the price which they agreed on. But after I filled the credit check application to take loan from Toyota finance things started changing. The sales guy was trying to help me or selling me Auto Insurance from one of his Agent to get his commission. They didnt handed me the paper which had breakdown of the Quote which they offered me. Well then we moved to the finance dept where I was supposed to take loan. The sales guy said me hey dont sit here .. this place is only for new customers... my foot they just ran my credit check and took downpayment and am I a old customer. Then we entered in the Finance Manager's cabin. He was talking a lot and parallely asking us to sign all the papers. He wanted me to sign all the papers without looking at them. Finally that is what happened. He added GAP insurance on the sales deal paper almost around $800 which I never asked them. But again that guy might be getting commision out of it. Before leaving from the Manager's cabin I asked why did my total amount going beyond the deal amount which they offered. He said this is what was offered and if you want to talk then dont talk here go to the person who talked. I was feeling as if I am in HELL... Then I went to the sales dept where I came to know he has added GAP insurance and also charged me for the windows etching which was already mentioned in the advertisement. After 2 weeks of brining car to me I realized that they exchanged the original battery with one of the garbage battery they might had. Mine car was just 2 yrs old as I brought Toyota RAV4 2011 in 2013 how could the CAR didnt start up. I was calling Toyota Road side assistance (Which comes with 1 yr warrenty with certified car) each time I wanted to start the car. I still suspect how they did 160 point verification (which is part of Toyota Certification) where the battery's life was over. Finally dear I would say that below are the points if you are still willing to purchase car from this location. 1. Have the offered deal paper or a copy with you till you take away CAR with you. 2. Show them but dont hand over the downpayment cheque to them till you take away CAR with you. 3. Ask for three set of keys - that is what you should get and everyone gives it. 4. Take your time.. to read each and every document before signing it. If you dont understand ask them 100 times but dont dont dont sign. (you are giving them money) they should increase staff if they have more customers. 5. Check the car from inside and outside .. take your time dont worry if the sales person doesnt stands with you while you are inspecting the car. Happy Hunting ... I would wish no one would be victim of this fraud dealership. I even suspect why there are two kinds of review here One very positive one very negative.... Its all upto you (I dont know if the positive one's are real buyer's or not) read more

My first experience with this dealership was great when I bought a certified toyota 2 years back, the sales person Sam and his manager were awesome but my returning visit to my surprise was terrible. The sales person was least interested in selling a car. Firstly when I got in, nobody was ready to help, the receptionist kept on asking for sales person and 2 of them sitting right there never bothered to get up and attend a customer. Finally another guy came in from the office and asked one of those 2 to help me out and to my bad, it was the one who was not even looking interested was forced to attend me. He gave me a price which was over what was listed on their own website and he was not even interested to negotiate or discuss any options. He rather looked happy when I decided to leave after 15 minutes of total discussion. They really need to retrospect. read more

This people has to learn how to serve to their customers they need to hire more professional sellers. Not just talking on the phone all day

This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! I found this dealership from a link on AAA.com that was supposed to give me "Preferred Pricing" for being a long-time AA member; they quoted an average of $2000 off MSRP. I had spoken with one sales rep at Hackensack Toyota before driving far out of my neighborhood, who after going over what I was looking to lease & what I could afford to spend, he told me he 'could work with those numbers'. When I got to the dealership, another Sales Rep, Ed, was assigned to me. He was in such a rush to run my credit score. He came back with a score more than 60 points lower than what my bank shows my credit score is!! After putting up some push back, he walked away then returned 5 minutes later to tell me that number wasn't my 'actual credit score', but since I had no leasing/financing history since I've always owned my cars outright, that the lower score was what Hackensack Toyota would use to assess my leasing options. He presented me with 2 scenarios for money down and monthly payments. I asked several times what MSRP and Interest Rate I was being quoted and he refused to give me any firm numbers for either. This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!! Save yourself a lot of trouble and just stay away from these crooks. read more

do not buy "certified" pre-owned, they would certify a horse drawn carriage if it walked into their dealership. Sure it covers everything except usual maintenance, guess what, my car required "usual maintenance" right after I bought the car. Brakes completely went after 4k miles and they wouldn't compensate. P.S. good luck getting a hold of anyone their after you buy from them, STAY AWAY! read more

I love this dealership. They are always nice, never pushy like Parkway, which I will never go back to, and I will continue to purchase and bring my cars here for service. The facility is clean and open, so it's pleasant to wait, and they have free Starbucks and nice bathrooms. I always find the guys who work in the service dept are very polite and everyone is just pleasant. read more

Just bought a new car at Toyota of Hackensack. I was referred to them through my car buying service, and they exceeded all expectations. I'm a long-time Toyota customer because of the cars, but buying a car is one of those experiences you enter pretty trepeditiously, and I was prepared for a not great experience. However, my experience could not have been better. My salesperson, Paul Almeida, was knowledgeable, responsive, and easy to work with. Julian Perez (finance dept) was also easy to work with and patient. When I picked up my new car, Dan in the service department did a great job explaining everything I needed to know. read more

I have been going here for at least 9 years... The service team is great and when i re purchase the experience is always on point... They are fair, willing to negoatiate and make the entire process seamless. I say YES and go there read more

Their online service booking system works fine for me, easy to book, reschedule or cancel. Once I had a service appointment at earlier morning, and surprised me that they provided early snacks and coffee to wake me up. Nice service. read more

If I could give this place, Zero stars, I would. Most people have this preconceived notion of schmarmy dealerships- well this place lives up to it. The tailpipe of my exhaust system broke off my muffler and I brought it in to see how it could be fixed. The service person, Dominick, informed me they would have to run a diagnostic test on it and wanted me to sign off on the form giving my consent. I informed him, it didn't need one and I just wanted to see how the obvious visible problem, (exhaust pipe hanging awkwardly) could be fixed. I signed the form on the condition he would call me before doing any work on it. 'Lo and behold he calls me hours later to tell me a) they ran the diagnostic without calling me and b) it would be $750 to replace the whole system. I was irate, not only did he speak to me like I didn't know anything, he wanted to go ahead and charge me for a diagnostic I had not assented to. He quickly backtracked and said maybe there was a way to just replace the muffler. Shocking that it had to take a discussion and my disapproval for a simple procedure to be done. I asked him for no further work to be done and I took my car home to a Meineke where the muffler was replaced for $150 and the same exhaust pipe was salvaged and usable. To add further insult to injury, Dominick acted like we were pals when I went to pick up my car. So ladies and gentelmen, if you know nothing about cars, want to be spoken down to, and robbed for procedures you don't need, head on over. They'll be really nice about it. :) read more

I have been leasing cars (Toyota Camry) from this dealer ship since January 2014. My first sales rep was Ana and she went above and beyond to ensure that I was satisfied with my car I was leasing. Two years later when I went in to get the 2016 Camry Mario the Sales Manager step in and made sure once again I was satisfied with my purchase. Two week ago I went in to see if I come treat myself to the new 2018 Camry. Mario came out and greet me, I told him I was interested in getting the new 2018 Camry. Mario introduced me to Nahel, and they both made sure that I walked away very satisfied once again. Buying or Leasing a car is never an easy experience. But I can tell you that the staff at Toyota of Hackensack make purchase a pleasant experience. Nehal did an AWESOME job. This is my third lease with this location which shows I am very pleased with the level of service I receive. each and every time. I have to give a big shout out to their service department as well. Nick and his team do a fantastic job with getting you in and out. Cal Tw read more

I am suprised I am writing a bad review on this dealer. but what i find out almost 5 years after i purchased a CPO car from them had me floored. in 2012 I prchased what I thought and was told by the sales manager was a real clean 2008 toyota Land cruiser. he informed me it was a lease turn in and the and it was owned by a friend of the owner of the dealer, it was clean with no accidents. ( i should have done my home work) Yesterday I was time I traded in my land cruiser I have had for almost 5 years. and get a newer one. I asked the toyota dealer I was going to purchase a Land Cruiser at to give me a price on myne as a trade. The sales man then asked me "when did you purchase tis car " I informed him it was early 2012, he them proceded to show me a car fax report on my land cruiser that showed 3 accident reports between 2008 and 2011. when i purchased the car I asked the sales man if the car had any accidents and he said not to his knowledge. I figured if it was the owners friend that had the car and toyota of hackensack sold the car amd was a lease they would know the cars history and would have no reason to lie to me. Now because of the accidents no dealer wants to take it on a trade because they cant resale it, they can only wholesale the car. now I have to waste my time trying to find out if the accidents caused any structural damage to the car, then and only then I will have a case against them. DO NOT TRUST TOYOTA OF HACKENSACK !!!!!!!!! This just in Car dealers generally have a higher disclosure obligation than an ordinary consumer would have selling the car. If the dealer knows something and realizes that the buyer would want to know about it, but doesn't disclose it, the dealer may be committing fraud by concealment. read more

0 stars if I could. EXTREMELY POOR customer service. Rude, derogatory, inefficient. Made us wait forever. We were looking to buy that day and they made us wait in the freezing cold winter weather, then tried to force us to buy a 35,000 camry. When we politely explained our budget was 20,000-30,000, the sales guy looked at us like we were ridiculous, and did not try to work with us at all. He even told us to go to a different dealer if we couldn't afford it. It was appalling. Our entire family had been buying Toyotas for decades. But we decided to go to Honda of Paramus, had a WONDERFUL experience there and ended up buying a Honda CRV that same day! Nothing excuses poor customer service. We will be changing to Hondas from now. read more

Negotiate, Negotiate, Negotiate when you buy a new or used car. Bought a 2 year old, 22,000 mile Corolla and traded in a 12 year old car. We put down $5,000 and got 5 year financing at 1.9%. Salesperson's initial "deal" was a payment of $212 per month. We got it for $169 per month! They try to wear you out. Negotiate, Negotiate, Negotiate and be firm. Always leave and give it at least 24 hours to think about and always go to another dealer to price comparison. On our second trip to the dealer we came in with a $5,000 check ready to do business. I want to be fair but somehow they always forget that its thousands and thousands of dollars we are spending. read more

Excellent experience ! From the minute we walked in to the minute we walked out. Professional, courteous, thorough, and made excellent use of our time! Highly satisfied ! EXCEPTIONAL ! Mario and Paul were fantastic ! read more

Scammed!! My wife bought a car here recently. The overall process with the salesman was typical of any dealership. They tried to charge me a $250 window etching fee and the car didnt even have the windows etched, so I had them remove that fee immediately. The real scam though was once we hit financing. The guy came off as very nice, while we were sitting at one of the tables he came by and told us that he was just waiting on getting the paperwork from the ins company and then we can start signing everything and while talking to us said in a hush hush buddy kind of tone that he was going to "hook us up" with a warranty since the car we were purchasing was used and only came with the remainder of the factory warranty. We thought that was great and thanked him. A few minutes later we go in and sign everything. He tells us he was able to "hook us up" with a 4 yr/ 48k mi warranty and starts going over some of its benefits. Never was cost mentioned at any point, so we are thinking this guy is really looking out for us! We leave satisfied, but something just didnt sound right to me about the monthly payments. After I get home and review everything in detail I find that he charged us $2500 for the warranty he "hooked us up" with. With shady sales tactics like that I will never purchase from them again and advise others to steer clear. Anyone not up front and honest about costs does not warrant your business. read more

I bought a car in December, and in January, over a month later was still being billed for the leased car with penalty and not for the new car. I got temporary plates with the sale, but they have lapsed and I do not yet have new plates. They think I am still leasng it. I asked if it was possible to return it. I love my Toyota, but would gladly return it and buy somewhere else. Never again.!!!! read more

The only thing worse than a new car salesman is a used car salesman. This was the perfect example of a bait and switch operation. I called the dealer before making my way over and the car was available as soon as I arrived it was just sold. And the best part was the look on the sales persons face when he found out it was just sold...good acting job. read more

We bought a used Infinity it had visable daamge to the support bar between front and back doors....they said it had gotten caught on something. We purchased it anyway with only one electronic key fob. It was a beautiful car.....the car fax they presented us said it was clean. Fast forward 18 months later and when we went to trade it in the car fax had a report of a front end accident that we knew nothing about....our trade in value dropped $ 2000 K Buyer beware even if you see the car fax get them to run one while you are watching!!!!! read more

I came in today because I needed to change both of my headlights and have my trunk switch looked at. I was assisted today by Brad, one of the master technicians. He addressed all of my issues in a very professional and friendly manner. Overall my experience was amazing and I left immensely happy. Thank you again for the awesome experience and customer service. read more

Two star for the sales department. Three stars for the service department. For sales: representative is kind and patient, but unfortunately the sales manager is rude and make you feel that you are taken advantage of. They also sell too many side finance product along their car. Be aware of those, you probably won't need them. Service department is okay for their price and technicians. Their price is lower compared to nearby dealerships on Rt 17 - East Coast and Prestige. Their waiting area is big and nice - internet, TV, coffee. Technicians are kind and seem to be professional. However, service supervisors are really not good mannered. You would feel have been taken advantage too, at least unsure about whether their service is overpriced. Also they may sell you service you don't need at the moment. In summary, this is a money oriented dealership. Rudeness might just be their culture. If you are going to this place, do tons of research beforehand, and be aware of additional things they are selling. read more

This is probably the most professional and best dealership i have ever set foot in. From the second I walked in Paulo was ready to help me. They got me in the perfect match of a car, and we're extremely friendly. They offered their advice but weren't too pushy. They took my trade in and offered me what I thought it was worth. I had an amazing experience. Everything was clean, the staff friendly, and the selection of used cars was very good. Mario, Paulo and the rest of the staff, thank you for a wonderful experience and I will recommend this dealership to anyone in the market for a new or used car! read more

All this dealership cares about is making sales, no support or customer service after the sale. They never given me second pair of keys and after numerous phone calls and speaking managers, I was promised that key would be mailed to me, now 2 years I still don't have a key. This dealership is worthless. I would stay away from them. read more

I was lied to by Samantha in the scheduling department. I scheduled an appointment to get remote start installed. I needed to also reset my tps sensors because I had them replaced and needed them reset for the light on the dash to go off. She told me it was no additional cost. Called again to make sure of the costs. Told me it would be $375 including tax. I specifically asked that there would be no additional cost or fees for resetting the tps sensors. She put me on hold for 10 mins and came back and said there would be no additional cost for doing so and that it will be $375. Thanked her. Got a call day before to confirm my appointment and came in yesterday for my appointment. I go to Olga who informs me that there is an additional cost for resetting my tps sensors and it will take an hour more of my time. The additional cost was $125 that Olga very kindly reduced to $100. Overall I am happy with everyones service except Samantha's. I would have been fine with the cost had I known about it prior to my appointment. I don't like being misinformed or lied to and really makes me not want to come back. read more

Dealer advertises a car. I inquired and was told car was being used as a loaner by service department. Received call yesterday car was back at dealer. I asked if car was certified and told yes! Today I called said I was coming in, know I have previously purchased two cars from Hackensack, I arrive Rob " finds" me a salesman who is so bothered by my inquiry he could not care less. I am led out to lot where car has PA inspection stickers in windshield and sticker that states NO WARRANTY! Salesman points out sticker is from PA dealer but he isn't sure why the car is such a mess. He tells me I cannot test drive the car. We go inside and he tells me he has no idea what the asking price is. I TELL HIM what HIS dealer is advertising the car for. He tells me " this is a good price!" I inform the car has more than 600 miles than advertised. So? I tell him to round down a little over $900. He goes away and returns ten minutes later. He will sell me the car for their price and certify or my price without. I thank him for wasting my time. When I got in my car and drove away I called Rob Helstoski to let him know how disrespected I felt. He apologized and thanked me for letting him know. That's all, lip service. We all deserve better. STAY AWAY read more

service is painless but does not appear quick sales experience was painFUL, spent 3 hours for what i thought was a good price 15 minutes on the phone with another dealer down the highway gave me even better time is money people! read more

Stop in to the dealership today and requested a sale rep, after waiting 25 min no one ever showed up. People came in afterwards and got help. Wow guess the dealership does not care for customers. Last time I would buy a car or get my car service at this dealership. read more

My Mom's car was serviced on a Friday, Saturday the car was worse than Friday. This is the worst service I ever experienced. I am writing to the Better Business Bureau, Attorney General of Consumer Affairs, and the President of Toyota of Hackensack. This is something that MUST be addressed. Do not get your car serviced here unless you want a near death experience. I am warning everyone. read more

Horrible service visit. Tried to upsell me multiple times to purchase an extended warranty on a leased vehicle. Didn't wash the car as I was told "you have to ask for it" but never had to in the past. Amazingly they find an issue every time the car goes in for routine maintenance - usually air filters which can be replaced for under $15 yet they want $60 for the service! Bottom line - this dealership sucks! read more

They were nice while getting the sale and everything went downhill after that. I hated the car I bought and told them all my problems, they said, "Well, maybe your car was made on a Friday" and didn't do anything else to help me. I sold the car at a loss within a year and when I attempted to get part of my tire warranty refunded, they ignored me. Call after call, email after email, absolutely ignored me. I applied in April. It's almost August 1 and I JUST got the partial refund yesterday, but only after I filed a formal complain with corporate. Even then I was told a check would be sent, and nothing came for weeks. Only after *another* unanswered email did I finally receive a check (which was cut three days ago) and THEY HAD THE NERVE TO REMOVE A $50 FEE TO DO IT. The car they sold me was crap, the service they gave me and respect as a customer was crap, and I wouldn't go back here for absolutely anything. Mr. Rosen ignored me repeatedly. I want my $50 refunded. read more

It's hit and miss here depending on the representative you get. Most people are okay. I would avoid Rudy as he is aggressive. He told me I needed to order parts that would cost $4,000 minimum to purchase and replace. At that price, anyone and everyone should get a second opinion, especially on a Toyota. So it turns out I didn't have that issue at all. Another Toyota dealership actually informed me that this $4000 problem pretty much never happens at all. It turns out the problem was caused by my last service (which was at Toyota Hackensack). The mechanic forgot to put on a piece of metal covering properly; it was loose and re-attached for $15! I am NEVER going back to this dealership. read more